Gamestop, Inc.

Complaint: ***
I am rejecting this response because: Any response that involves contacting my local store repeatedly with a small chance that I'll be able to get a Switch console by itself *if* I happen to call at the right moment is not acceptable You can recite the script all you want, but the $bundle that Gamestop offers is NOT offering any value to your guests As I've stated, it's an attempt to increase attach rate by reserving most or all of your Switch stock and bundling a number of games and accessories that are less likely to sell on their own As I said before, there is NO reason that single Switch consoles cannot be offered the same way these bundles are, with orders being filled as stock becomes available Because of this I will be rejecting any response that does not see the Switch returning to sale sans bundle If that does not happen, then this complaint will remain to highlight the anti-consumer practices by Gamestop surrounding the Switch launch and early sales
Regards,
*** ***

I rejected because they asked for further information here it isDate of Account Creation: I don't remember I have had this membership for a long time but I renewed last year and I had an issue with my card before renewing I had to call they issued a replacement power up card and as a courtesy they extended my rewards and magazine extra months which was when I was told it expired in OctoberSo now I lost my points for the 2nd time and both times wasn't my faultI spend a lot of money at GameStop and try to save my points and everytime I do I get screwed over. PowerUp Account Number: *** *** *** *** *** there is numbers here is the other ***Phone Number Associated with the Account: ***Also if it was expiring why wasn't I sent a magazine with the about to expire sticker like they did in the past? Rather they just stop sending my magazines and making me think they are getting lostMy magazine the last I received says expires Octoberso please explain that

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have transferred the funds from your old PowerUp Card to your new card that was mailed to you.Please accept the following $promotional code for a future purchase on GameStop.com:
***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that your PowerUp Rewards account was canceled in November and the roll back period ended on 12/14/With the email address provided, you do not
have an account with GameStop any longerWe will consider this matter closed. If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your order that arrived so late I am unable to upgrade an item refurbished to new You are welcome to return the original tablet received and
purchase the New version of this Tablet.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Here is the code for your missing game.Mortal Kombat X Kombat Pack - Xbox One Download Code:***Redeem on live.xbox.com1. *** *** * ***
***. and sign into your Xbox Live account. Follow the on-screen instructions to redeem your code. Redeem on your XBOX ONEMake sure your console is connected to broadband Internet. Say 'Xbox, use a code' or select Xbox Store, Browse games, Use a code. Follow the instructions on-screen to enter code.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Gamestop requested the order number which I would like the Revdex.com to forward it to them which is:Order #: ***I would also like the Revdex.com to request of gamestop to send me a $gift card as resolution for this order and the games in there system which were not sent

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed you order with the Order Verification team and found an anomaly on the order and it was cancelled If you would like to place a new order please do and then send the
order number back and we will make sure the order processes correctly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint* ***
I am rejecting this response because: Dear *** First, let me thank you for your wonderful help in resolving my issue with Gamestop late last year *** *** It was greatly appreciated, and I wish I had come to you sooner, rather than endure the frustrating processes that I did As it turns out, I’m still having issues with the gift voucher that I was trying to use in this process, and experiencing the same runaround with Gamestop’s call center that I did last time At the resolution of last year’s complaint, *** ** of Gamestop invited me to contact her if I had any further issues, but I don’t actually have contact details for her I was wondering if this is something you can provide me? Apologies for contacting directly, but my complaint is closed, and I wasn’t sure whether this qualified as a new complaint or an extension of the old one Thanks so much and please let me know if you have any questions Best, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Have not received a call from the direct managerWill only close ticket once the call has been made. Number: ***
Regards,
*** ***

Dear *** * We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly If you have additional questions, I am here for you.*
*** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company The refund has been issued The invoice number for Paypal is *** Please contact Paypal for further assistance with the refund.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***
Revdex.comMESSAGE:
I just wanted to contact you and let you know that I finally received a refund from Gamestop, and would like to make sure that my case #*** is marked as satisfactorily resolvedPlease let me know if there is any other information you need from meThanks,
***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This item was delayed by the manufacture for a week I show that you were able to pick up this reserved controller on October 12.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I returned her call and have not been contacted back

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. According to our records your replacement item has been shippedPlease accept a digital gift card in the amount of $You will receive the digital gift card within -
2 business days via email If you have additional questions, I am here for you *** *** * *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that you have disputed this charge with your bank on June 6, We will be unable to process a refund for this order as this needs to be
finalized with your financial institution.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** You are not required to accept anything unless you are satisfied with the condition in which they are presented to youThis we will not force on youGameStop understands the importance of quality and encourage you to inquire with the store associates to see if they would have any other copiesShould they not have one available, we do have alternate options The store should be able to special order copies for you, inventory permittingEither by assisting you with an online order or by emailing the corporate Inventory Specialists TeamIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry to hear about thisI have personally notified the district leader that oversees the store in question about this experience, and of your request for assistance
You can expect to hear back from them shortly, however I would like to advise that if you do not receive any contact by Friday, 12/then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters