Gamestop, Inc.

Complaint: ***
I am rejecting this response because: I didn't download anything because it doesn't let you unless you pay additional moneySo that's a blatant lie by gamestopIf I downloaded it wouldn't it have been workingAgain if I can't the game without paying additional money then I didn't receive the productGamestop problem with Microsoft should not be put on the consumers
Regards,
*** ***

Dear ***It is most unfortunate that the sale is no longer going on for that itemWe would love to help with this! The highest increment in coupons we have is in $formWe hope this helps as we normally do not offer a sales price one a sale has ended. Please accept the following $promotional code for a future purchase on GameStop.com: *** Please note that the item(s) must be currently in stock and the total must be over the coupon value. Some restrictions may apply. Online coupon codes cannot be used for in-store piordersIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that your replacement order was successfully created under order number *** The information for the order has been sent to the warehouse and
the request for fulfillment has been addedAt this time, we will need to wait until our warehouse is able to complete the requestBecause this was a Premium item that was while supplies lasts, we cannot one hundred percent guarantee that there will be a replacementWe are working diligently to process the request and provide you wit your replacement.If you would please allow 1-business days for processing, we should be able to send this out to you shortly.We very much appreciate how patient you have been. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***We have processed your replacement gift card to be mailed to the requested address of: *** ** *** *** *** ** *** ** ***This gift card has been processed under order *** This will be sent via standard mail, and you can expect it to arrive within 7-business daysIf it has been past the provided time frame, please do not hesitate to let me know so that I can assist you further. If you have any additional questions or concerns, I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ** ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have fully researched this issue and have found that your card was not locked on time due to our error We will send you a Virtual Gift Card for the missing $ This
gift card will be received within to hours.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. When we run your payment information, we submit an authorization request to your fianncial institution to pull funds for said order/transactionIf they see that there is not a match
on the billing of the order and the billing information tied to the card, then they can reject the transactionIf we receive this rejection, then the order is usually cancelled unless information on the billing for the order and card is updated accordinglyAgain, we apologize for any confusion, however if this is the case we suggest reaching out to your bank to clarify what they have listed as your billing and mailing addressIf you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will contact my financial institutionIt's a shame that I had to file a complaint to get a response rather than than customer service responding to any of my emails.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, I once again apologize for this poor experience The order was cancelled due to billing issues We are unable to reinstate any order that was cancelled I strongly advise that you speak with your financial institution about the cancellation of this order to determine how this order could be cancelled There are no current or previous blocks on your billing information.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize that we've given the impression that our intentions are to mock you- I assure you that is not the case, as we take all of our guest concerns seriously and work diligently
to address those concerns in a professional manner. In regards to the PowerUp Rewards account, records show that the account has been cancelled due to signs of misuse of the PowerUp Rewards program and it's appeasement policyThis account cannot be reinstated, however if you wish you are welcome to register for a new PowerUp Rewards membership but no points from the previous account will be reissued. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint:
I am rejecting this response because:Now you appear to be giving me conflicting informationAre you claiming that you have absolutely no record of me placing my order in the store? In an earlier message you told me that you have a record of me ordering the game and later canceling the order, so which is it? If your records do not show my purchase, then their is either yet another problem with your system or the store employee took my money but did not place the order correctlyIn either case Gamestop is still the entitiy at fault, and I am owed either a copy of the game or a full refund of $Do you really think I am going through this signifant hassle of trying to deal with Gamestop's thouroughly unhelpful customer support in order to try to scam your company out of a measely $39.99? I have made over half a dozen trips to the physical store were I placed the order, and they fully acknoledge that I did place the order thereAre they lying to me?It is clear that somebody at Gamestop screwed up somethingI have gotten a whole range of different excuses from employees, from customer support, and now from Revdex.com liasons, and these different excuses are not even logically consistant with one anotherLook, at this point, I don't know what Gamestop messed up, and I don't care, franklyI do still demand that I be sent the game or refundedEither option is fine with meIf you don't have the power to fix the mistake, then please escalate this case to some one who doesBut please, stop blaming the customer and making excuses for something that your company did not get right.You also never addressed the issue of why my past e-mails to customer support were either ignored entirely or not responsed to for weeks and weeks
Regards,
*** ***

Dear ***,I do apologize for thatThank you for letting me know I had accidentally left a digit off!The correct number will be ***If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attentionI have looked into your most recent order and for some reason the order was not processing with the cards usedI have cleared off any
and all holds that were on the order and should start processing shortlyIf you would please allow at least one business day for the automatic programming to finish processing you should receive the order soonFor this delay I have upgraded your shipping to the next level up which will be day with Ups instead of value shipping through USPS at no cost to you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Checked the tracking numberIt says it was delivered on the third but I never received itI can' t tell what the address was it just says other-releasedI will call them tomorrow

Complaint: ***
I am rejecting this response because:I've read online other people showing that gamestop sent out an email stating to tell customers not to worry that they will in fact be receiving their copyI was the first one to preorder it at the storeSo are you now telling me that the store was allotted none? Or are you telling me even though I was the first person there I will in fact not be getting the item but people after me will receive it?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have received the email stating that I will receive a refund to my email addressUnfortunately, I cannot accept until the refund has been processedI've been through this too many times and I can't guarantee that I'll actually get the refund so this complaint will stay open until I receive itI'veEven through this process with GameStop times already with no solution
Regards,
*** ***

Dear ***The information I have provided to you was correct for I have no reason to lieOur online order team will not be able to go through every order that comes through our systemIf you please please follow the guidelines for bulk order placement we would love to continue to do business with you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order shows delivered on 12/19/via tracking number: ***The order was processed and completed on 12/17/We would like to process a $
refund for your shipping charges. The channel the order was placed would make the refund process route through a different methodIf you would please head up to a local GameStop store, we can issue you a refund thereThey will need to call their Store Dedicated Hotline on your behalf with the order number *** for assistance with thisI have notated your order heavily to state exactly what we will do to help you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters