Gamestop, Inc.

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. In order to take advantage of our trade promotion towards the Nintendo switch ALL trade credit must be appliedIt can not be split or partial.The extra trade credit we were offering was
intended to be placed entirely on the reservation in order to help guests purchase the product they wantedIn this case being the SwitchShould you require a refund on your trade credit then you will need to return to the store to cancel your reservationIf you decide to cancel your reservation we cannot ensure you will be able to reserve this item again as the time to reserve this extremely limited item has closed. If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have come across this issue, if you would please address your concerns with ***, they should be able to determine if the code was redeemed properly or not onto your accountthey ma require a proof of purchase in order to prove the code should belong to youThey will not be able to offer a refund but should still be able to assist you. If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for correcting this situation for meI very much appreciate it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Yes I recent brought astro a tr headsets from gamestop in *** texas *** *** and *** *** that it did not have the proper mix amp in the box I talk to theEmpoleyou he
Said that it would be no problem and they would change them out and when I got there Iittala was a big problem they would not change them out because he said that they were

Dear *** ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have gone over your order and show that you were already given two different codes for this issue We can only recommend that you speak with the manufacture about this issue at
this time We will be unable to provide a new game code for this game.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I Want the calls pulled up from September 22nd which is the date the woman offered the full refund and the dollar bonus make good Gift cardThen I spoke with a gentleman in the corporate office that boldly told me he did not Care about my issue or that this was promised to me! He then told me he was going to make sure that I did not receive any refund! I did NOT receive my items and I Want something done about this company please! I Want someone in a higher position reached! I Want all the phone calls pulled up and I Want the emails pulled upI spoke with a gentleman named *** *** that told me my items where sent somewhere else and I spoke with a woman on September 22nd that said the virtual gift card of dollars would be sent please pull the calls and have this reviewed!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response belowJust PoorI'm Just Give Bad Review Of GamestopMaybe Hurt Some SaleBecause Yall Dont Care About The People Who Feed YouI Want My Free Store Value
Regards,
*** ***

Dear ***We were able to add your total refunded shipping charges to your gift cardPlease feel free to use that at any GameStop store or on our Website www.GameStop.com.If you have additional questions, I am here for you*** *** *** *** ***

Dear *** On behalf of Gamestop, we apologize for
this poor experience in association with our company. Please use the code below*** We will also send you a virtual gift card for the amount of $to the email address listed in this
complaintYou will receive the virtual gift card within - business daysIf you have additional questions, I am here
for you

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Date of the Incident:Store Location:Phone Number Called:If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
No, there is no other order number. The invoice does show those items, but has "QTY 2" for Half Blood Prince. It shows the each/item price as $and the extended unit price (includes both together) as $9.98. That would be that I was billed twice for the same item when it should have been Order of the Phoenix and Half Blood Prince.
Regards,*** ***

Dear *** GameStop is required by law to adhere to all taxation changes, and is not involved in the decision-making process on those changesAs changes are made, we attempt to communicate these changes to our guests as soon as we are ableWe are sorry for any confusion that these changes have caused. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
This situation has absolutely not been resolved as I am still stuck with a defective controller that your staff will not refund or replaceThis is either a blatant lie to avoid responsibility or a misunderstanding but GameStop has not resolved this issue.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear that this happened to youWe understand that situations like these are always stressful and worrisome, and ensuring that your information is secure is our
top priority here at GameStopPlease know that we have notified the appropriate teams of this store experience, so that it can be further reviewed. While we are able to request for identification for credit transactions being made in our stores, as a merchant we are not required to do soThis is because card networks, such as *** and ***, have rules in place for merchants that prohibit them from requiring identification for a properly signed credit cardIf the credit card is unsigned, we are able to ask the cardholder to sign the card and provide a valid government issued ID before the transaction is completedOther networks, such as Discover or American Express have similar regulations in placeThis information can be found on your card network's website. In the event that your debit/credit card is used without your authorization, it is strongly recommended to contact your financial institution to file a fraud claim, and file a police reportAny information that your financial institution or the police may need, GameStop will be more than happy to provide them with in order to aid them in their investigation. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You are being shipped to gift cards as refunds for these orders They were shipped on 02/16/16.Card: XXXX XXXX XXXX XXX* ***Card: XXXX XXXX XXXX XXX* ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to show that the district leader, Chris, who oversees the store in question was able to invite you back into the store and offer you a return on the item on 8/26/I
believe the complaint was forwarded to me by the Revdex.com *after* this had been resolved by Chris, however I would like to offer that if you have any further questions or concerns regarding this issue, please do not hesitate to contact me and I will be more than happy to help. Best Regards,*** *.*** **|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***
On behalf of GameStop, we apologize for this poor experience in association of our company. I am truly sorry for the lack of assistance you've received from our Guest Care team, along with our failure to both replace the correct game and get the order delivered to you on
time before the holidaysPlease know that it was never in our intentions to put you in this position, or to cause such frustration and disappointmentRest assured, I have cascaded this feedback over to the appropriate parties to be further reviewed and addressedDespite our teams being fully staffed, it is peak season for our company (and many others) however call volume has been higher than we've ever experienced in the previous yearsAs a company, we strive to make your experience as smooth and pleasant as possible and I cannot apologize enough that this has not been the case for you. In regards to your online order, I have processed a replacement for LEGO City Undercover for the Nintendo Switch under order #*** and have provided *** Overnight DeliveryThis is no additional expense to you, and you can expect this order to be delivered within 1-business days from today's date (1/4/2018)Tracking information will be e-mailed to you once *** picks the shipment up from our facilityBecause of your overall experience with GameStop Online, I have also processed a full refund on order #*** to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have not seen this balance post then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company Our district manager is attempting to contact you If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this experience and the frustration it has caused youI have gone ahead and processed a full refund of $on this order to go back to your original mode
of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this refund back to your accountI would like to advise that if it's been past the provided time frame and you have yet to see the refund post, then to please contact me at your earliest convenience so that I may assist you further in ensuring this refund is received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***I absolutely understand your frustration, and I'm truly sorry that you've had to spend a lot of your time trying to get this matter resolvedCall volume is currently higher than due to it being peak season, despite our teams being fully staffedWe have been working on ways to address this influx of volume in order to reduce our guest's wait time, as we know that its a major inconvenience for everyone reaching out to our Guest Services to have to wait an extended period of time. As for your items, I'm currently showing that those have been delivered to the reception office at your addressPlease let me know if you experience any issues with these items, and I will be more than happy to continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters