Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAccording to Square's email to you on June 10th, any funds currently in your account would be held for days from the date of the deactivation You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compagnie still didn't give no clear respond to why the account was closedI still received the same answer that they have send meI would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my accountThere respond to my complaint his not satisfying to me cause it is not clearI need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHERSquare can't not do something like that without no clear answerIt's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer Square have more complaint since january then any other compagnieI NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Please refer to the latest email correspondence sent by Square on 5/27/**Hello [redacted] ,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This may be their "legal" way of dealing with issues like this but just quoting to me that they can terminate any person at any time, is horrible customer serviceI did not violate any of their terms and they still will not call me or give me an explanationI still have not been able to collect the original funds from my customers so I am going on two weeks without being paidAt the very least, I want someone to call me and explain in person why I was terminated Final Consumer Response / [redacted] (3000, 13, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had an active accountThey terminated me so that they wouldn't have to talk to me on the phoneI think as long as I have an account I can access online and as long as they are holding funds, I would consider that active enough to provide phone support, or at least a live person to tell my why they terminated my account other than "see this section of the user agreement" which says they can terminate for no reason Final Business Response / [redacted] (4000, 15, 2016/02/10) */ Please refer to the email correspondence between you and Square from 1/8/The message states: "Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please visit https://squareup.com/legal/uaWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business."
Complaint: [redacted] I am rejecting this response because: it's been about months now and last time checked months is way more than "business days"Sincerely, [redacted]
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash accountOnce Square receives this information, Square will be able to investigate further
Square is happy to report our engineers have successfully merged your accounts on March 25th with a corresponding response via email on the same dateYou’ll be able to see this the next time you sign in to the appYou may want to inform your friend you are now able to access these funds
Complaint: [redacted] I am rejecting this response because: This is exactly why I am complainingSquare told my on [redacted] that my account is fine and I would receive my merchant paymentsBut I didn't receive the funds so I tried calling and emailing Square and receivedthe below response - Hello [redacted] , Thanks for writing inCurrently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see our Seller Agreement We understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business As stated in the deactivation notice, we will hold the remaining funds in your Square account for [redacted] days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on *** these funds will be released on *** Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds If you don’t want to wait [redacted] days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within [redacted] days of the original transaction date To refund a payment, please log in to the Square Dashboard from a computer Use the date selector tool to locate the specific payment Click the payment you’d like to refund, then click “Issue Refund.” Select the reason you’re refunding the payment, and click “Issue Refund.” It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer We apologize for any inconvenience this may cause, but our decision to deactivate your account is final Thanks, [redacted] Square Account Services ref:_**DE*Y7ru._5***LiR3gM:ref Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/10/25) */ Hello, Upon further investigation, a member from Square's Support team reached out to you regarding this matterThe message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point." If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why can the payments not be processed? They were not processed to begin withI was told that it was because the cards were declined, but that is not true, they were not processed to begin with Obviously there was a glitch on square's endI did what I was supposed to do Square is a service to process credit cards and that is all I want them to doIf there was enough info on that report to process the payments to begin with I don't understand why there is not now Final Consumer Response / [redacted] (3000, 13, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is wrong with you? The response is NOT trueThe payments were NOT taken on AugThe payments were NOT declinedSquare has not even attempted to process the payments even though I sent in the necessary paperworkPlease give me a logical and TRUE explanation of why the payments can not be proccessedThis is getting old Final Business Response / [redacted] (4000, 15, 2015/11/20) */ A member from Square's Support team reached out to you regarding this matterThe message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point." If you have further questions regarding this matter, please reply directly to the last email that was sent to you by the Square Support representative
Complaint: [redacted] I am rejecting this response because: I opened this square account several years ago, my sales email of [redacted] , no phone number was used or required to open the accountSincerely, [redacted]
Hello [redacted] , Please refer to the following email sent on [redacted] 12:Square is sorry to inform you that Square is deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello,Thank you for your emailOur Account Services team conducted a review of your accountAs a result, we are sorry to inform you that we have elected to exercise our right outlined in the Cash App Agreement to deactivate your accountYou will no longer be able to use Cash App to send or receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of our Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms
Square checked the account number you provided against their records and Square can confirm that the deposit was sent to the [redacted] account associated with your Square account.Square can’t track the deposit any further on their end, but you can locate the deposit by speaking with your branch’s manager or someone in your bank’s ACH departmentIn cases like this, Square most frequently finds that the bank may have misrouted or diverted the funds upon receiptIn order to determine conclusively where the funds were routed to, you will need to have them conduct an “ACH trace” on the depositJust so you know, most bank personnel do not have this ability, so it’s really important you talk to the right person
Initial Business Response / [redacted] (1000, 5, 2015/10/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a member from Square's Compliance Team reach out to you through email on October 2, and stated: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Square Seller Agreement, specifically non-bonafide transactions." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of their policy, they are holding my fundsif the funds are not forwarded to my account, then they have committed a crime - irrespective of their policyLaw trumps policyTo that end, if the funds are not transferred then they are criminalsPresent and potential customers need to be informed of the capriciousness of this policyThey did not even contact me by phone to discuss their presumptionsThey simply made an arbitrary decision which, if the funds are not forwarded to me - is a criminal actI hope you inform them of this and have them reach out to me at a minimum or forward the funds per my accountThis company has the worse customer service I have ever experience in my life - and it may lead to a criminal actCommunication is the foundation of civilized society Stay Well and thank you for continuing to pursue this matter Sincerely, [redacted] J***, Ph.D Dear ***: Square claims, per policy that they will release my funds in days from deactivation of my accountBased on what I have read in various complaints on the internet regarding a similar issue with other Square customers, they apparently are not trustworthyA simple way to resolve this matter is to have Square release the funds prior to the day hold period or, at least communicate to me when this release date will beAs I indicated in my reply to your organization, they refuse to communicate in any kind of effective wayYes, they send emails, but they are very terse and uninformativeThey also offer to take a phone call if an account holder goes to their website and obtains a codeThis path is a dead end and could not get a code to talk to themAll phone numbers related to square are simply answered by a machineThere is no way to talk to these peopleThere is no guarantee that they will release the funds that are rightfully mine as a client sent them to me through square in good faithIn addition, I was able to execute a refund for one transaction but the credit card company charge a significant penaltyI would appreciate your help in arbitrating with this company and getting them to show good faith by placing my funds in my bank account Thank you Final Business Response / [redacted] (4000, 9, 2015/11/02) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a message was sent to you by a member from Square's Compliance team on October 5, The message states: "We reviewed your account and found transaction types prohibited by Section of the Square Seller AgreementWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello ***, Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank. Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transaction. If... a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statement. The statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG format. If we are able to determine the case has been officially canceled, we will be happy to close the dispute for you. [redacted] Square Disputes
Hello, Square's records indicate that on March 23, you refunded the payment being held back to the cardholder through your Square Dashboard Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is being returned to your customer
Please refer to the email that was sent to you 5/stating: Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
(The consumer indicated he/she DID NOT accept the response from the business.)They are racketeeringThere is an obvious pattern,proved by Similar complaints from other customersThey deactivate accounts, hold money for as long as possible, and force the small business owner to assume the burden of collectionsSquare should have a Revdex.com accredited Aging of FThey should also be demanded to cease and desist conducting business
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAccording to Square's email to you on June 10th, any funds currently in your account would be held for days from the date of the deactivation You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compagnie still didn't give no clear respond to why the account was closedI still received the same answer that they have send meI would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my accountThere respond to my complaint his not satisfying to me cause it is not clearI need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHERSquare can't not do something like that without no clear answerIt's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer Square have more complaint since january then any other compagnieI NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Please refer to the latest email correspondence sent by Square on 5/27/**Hello [redacted] ,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This may be their "legal" way of dealing with issues like this but just quoting to me that they can terminate any person at any time, is horrible customer serviceI did not violate any of their terms and they still will not call me or give me an explanationI still have not been able to collect the original funds from my customers so I am going on two weeks without being paidAt the very least, I want someone to call me and explain in person why I was terminated Final Consumer Response / [redacted] (3000, 13, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had an active accountThey terminated me so that they wouldn't have to talk to me on the phoneI think as long as I have an account I can access online and as long as they are holding funds, I would consider that active enough to provide phone support, or at least a live person to tell my why they terminated my account other than "see this section of the user agreement" which says they can terminate for no reason Final Business Response / [redacted] (4000, 15, 2016/02/10) */ Please refer to the email correspondence between you and Square from 1/8/The message states: "Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please visit https://squareup.com/legal/uaWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business."
Complaint: [redacted] I am rejecting this response because: it's been about months now and last time checked months is way more than "business days"Sincerely, [redacted]
Square able to void this transaction and the funds are now available in your Cash App balance
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash accountOnce Square receives this information, Square will be able to investigate further
Square is happy to report our engineers have successfully merged your accounts on March 25th with a corresponding response via email on the same dateYou’ll be able to see this the next time you sign in to the appYou may want to inform your friend you are now able to access these funds
Complaint: [redacted] I am rejecting this response because: This is exactly why I am complainingSquare told my on [redacted] that my account is fine and I would receive my merchant paymentsBut I didn't receive the funds so I tried calling and emailing Square and receivedthe below response - Hello [redacted] , Thanks for writing inCurrently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see our Seller Agreement We understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business As stated in the deactivation notice, we will hold the remaining funds in your Square account for [redacted] days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on *** these funds will be released on *** Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds If you don’t want to wait [redacted] days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within [redacted] days of the original transaction date To refund a payment, please log in to the Square Dashboard from a computer Use the date selector tool to locate the specific payment Click the payment you’d like to refund, then click “Issue Refund.” Select the reason you’re refunding the payment, and click “Issue Refund.” It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer We apologize for any inconvenience this may cause, but our decision to deactivate your account is final Thanks, [redacted] Square Account Services ref:_**DE*Y7ru._5***LiR3gM:ref Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/10/25) */ Hello, Upon further investigation, a member from Square's Support team reached out to you regarding this matterThe message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point." If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why can the payments not be processed? They were not processed to begin withI was told that it was because the cards were declined, but that is not true, they were not processed to begin with Obviously there was a glitch on square's endI did what I was supposed to do Square is a service to process credit cards and that is all I want them to doIf there was enough info on that report to process the payments to begin with I don't understand why there is not now Final Consumer Response / [redacted] (3000, 13, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is wrong with you? The response is NOT trueThe payments were NOT taken on AugThe payments were NOT declinedSquare has not even attempted to process the payments even though I sent in the necessary paperworkPlease give me a logical and TRUE explanation of why the payments can not be proccessedThis is getting old Final Business Response / [redacted] (4000, 15, 2015/11/20) */ A member from Square's Support team reached out to you regarding this matterThe message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point." If you have further questions regarding this matter, please reply directly to the last email that was sent to you by the Square Support representative
Complaint: [redacted] I am rejecting this response because: I opened this square account several years ago, my sales email of [redacted] , no phone number was used or required to open the accountSincerely, [redacted]
Hello [redacted] , Please refer to the following email sent on [redacted] 12:Square is sorry to inform you that Square is deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello,Thank you for your emailOur Account Services team conducted a review of your accountAs a result, we are sorry to inform you that we have elected to exercise our right outlined in the Cash App Agreement to deactivate your accountYou will no longer be able to use Cash App to send or receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of our Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms
Square checked the account number you provided against their records and Square can confirm that the deposit was sent to the [redacted] account associated with your Square account.Square can’t track the deposit any further on their end, but you can locate the deposit by speaking with your branch’s manager or someone in your bank’s ACH departmentIn cases like this, Square most frequently finds that the bank may have misrouted or diverted the funds upon receiptIn order to determine conclusively where the funds were routed to, you will need to have them conduct an “ACH trace” on the depositJust so you know, most bank personnel do not have this ability, so it’s really important you talk to the right person
Initial Business Response / [redacted] (1000, 5, 2015/10/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a member from Square's Compliance Team reach out to you through email on October 2, and stated: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Square Seller Agreement, specifically non-bonafide transactions." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of their policy, they are holding my fundsif the funds are not forwarded to my account, then they have committed a crime - irrespective of their policyLaw trumps policyTo that end, if the funds are not transferred then they are criminalsPresent and potential customers need to be informed of the capriciousness of this policyThey did not even contact me by phone to discuss their presumptionsThey simply made an arbitrary decision which, if the funds are not forwarded to me - is a criminal actI hope you inform them of this and have them reach out to me at a minimum or forward the funds per my accountThis company has the worse customer service I have ever experience in my life - and it may lead to a criminal actCommunication is the foundation of civilized society Stay Well and thank you for continuing to pursue this matter Sincerely, [redacted] J***, Ph.D Dear ***: Square claims, per policy that they will release my funds in days from deactivation of my accountBased on what I have read in various complaints on the internet regarding a similar issue with other Square customers, they apparently are not trustworthyA simple way to resolve this matter is to have Square release the funds prior to the day hold period or, at least communicate to me when this release date will beAs I indicated in my reply to your organization, they refuse to communicate in any kind of effective wayYes, they send emails, but they are very terse and uninformativeThey also offer to take a phone call if an account holder goes to their website and obtains a codeThis path is a dead end and could not get a code to talk to themAll phone numbers related to square are simply answered by a machineThere is no way to talk to these peopleThere is no guarantee that they will release the funds that are rightfully mine as a client sent them to me through square in good faithIn addition, I was able to execute a refund for one transaction but the credit card company charge a significant penaltyI would appreciate your help in arbitrating with this company and getting them to show good faith by placing my funds in my bank account Thank you Final Business Response / [redacted] (4000, 9, 2015/11/02) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a message was sent to you by a member from Square's Compliance team on October 5, The message states: "We reviewed your account and found transaction types prohibited by Section of the Square Seller AgreementWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello ***, Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank. Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transaction. If... a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statement. The statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG format. If we are able to determine the case has been officially canceled, we will be happy to close the dispute for you. [redacted] Square Disputes
Hello, Square's records indicate that on March 23, you refunded the payment being held back to the cardholder through your Square Dashboard Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is being returned to your customer
Please refer to the email that was sent to you 5/stating: Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
(The consumer indicated he/she DID NOT accept the response from the business.)They are racketeeringThere is an obvious pattern,proved by Similar complaints from other customersThey deactivate accounts, hold money for as long as possible, and force the small business owner to assume the burden of collectionsSquare should have a Revdex.com accredited Aging of FThey should also be demanded to cease and desist conducting business