This is not fair to meI never received notice until the decision was already madeI had no input to even give the bank to show them the transactions were not and that the money had already been returned Complaint: [redacted] I am rejecting this response because: It is not fair to meI was given no notice until it was finalI was not able to give proof that transactions had already been madeThere could not have been much of a fight on my behalfBecause I did not even know about it until after every decision had been madeSo now im unable to get or send money though cash because of something I had absolutely no knowledge of What am I suppose to do know? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: there is no “pattern” of high risk transactionsI only used my Square POS reader one time to key in a customer’s debit card in the amount of $for crafts I was selling st a craft showthis decision is unfair to me as I have done nothing wrong to warrant thisI have all your equipment sitting in my house unusable now, as a result, and I am unable to book *** craft fairs this year without a merchant to process debit/credit card transactionsSquare has done me a huge disservice and I am asking for higher escalation of this matter and your decision reversed to keep me as a customer.Sincerely, [redacted] ***
Hello, Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than [150] days), from the date of your account's deactivation, unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you are still able to refund the payment back to the cardholder through your Square Dashboard
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business addressed my concerns on Nov I agree to close this complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Complaint: [redacted] I am rejecting this response because: I don't understand under what terms can the hold funds that are owed to meSquare was able to process many other transactions for meI am confused on what activity was In questionIs this not against the law to hold funds for days and terms or point is being proven to hold funds for days? I need the funds released asap.Sincerely, [redacted] ***
Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional detailsAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receiptsIf you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same cardAny card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email providedSquare does not share your contact information with Square sellersTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received
Complaint: [redacted] I am rejecting this response because: once again the only thing they did was send the exact same response as the first timeThey have absolutely no interest in resolving this issue with me please look at what square is sending as there resolution to this issue they have no respect for my buisness or myself please help me resolve this issueI can not believe it's OK to treat a consumer like this I will not just go away Sincerely, [redacted]
Hello, At the time of this message, all available funds from your Square account have been deposited to your linked bank account / debit cardPlease feel free to reach out if you continue to experience issues
Hi [redacted] Thanks for reaching out and I'm sorry about the overcharge You’ll want to follow up with this merchant directly for more information on the chargeThe Square merchant’s contact information is located in the confirmation email you received after making your purchase If you are unable to or would rather not contact the merchant about this, I would strongly recommend contacting your credit card company to file a disputeThey’ll be able to help you best from this point forward Let me know if you need further assistanceI’m happy to help.Take care,***Square Support
Hello,Our Account Services team conducted a review of your account and determined it to be high riskAs a result, you will no longer be able to use Square Cash to send or receive payments.We are exercising our right under the Square Cash Agreement and have elected to deactivate your accountTo learn more about the Square Cash Agreement, please visit: squareup.com/legal/caand squareup.com/legal/payment.For security reasons, we cannot provide further details regarding your account closureAs of 9/26/ [redacted] there's no pending fundsThank you for understanding.-Ben
Please refer to the email correspondence between you and Square from 3/22/**The message states: "I looked at your Cash account and can confirm these funds have already been successfully delivered to your recipientSquare is unable to cancel Cash transactions after they've completed transferring to your recipient's bankHowever, you're able to request the same amount of money from your recipient with the Cash app or by email to receive the equivalent amount of money backIf you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance."
Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: This still isnt addresaing the fact that my account was de-activated after I cknplained about the customer service to a repAnd asked to speak to a supervisorAnd they disabled my phone support before my accoint was closedMy issuse started on January 31, Today is February 13, Square still has my money and I have yet to receive an email or phone call from the company in reaponse to any of my emails Sincerely,Willie [redacted]
Hello, It appears you were able to successfully cash out these funds from your Cash appThe most recent transfer to a linked debit card on this Square Cash account was December Once funds have been cashed out from your app to your linked bank account, they’ll be deposited within 1- business daysNote that this excludes weekends and holidays
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square credited $back to your linked bank account on 12/16/Please reference your latest email correspondence between you and Square with any questions Complaint Response Date bumped because: Holiday
Complaint: 11771581I am rejecting this response because: The response sent is not a valid response The respons does not address the issue that I complained about I contacted Square in order to get data needed to pursue the nonpayment with the credit card issuing bank as Square is the only one with access to this information They are refusing to give me this information making it impossible for me to follow up on the disputed charge as is my leggal right In addition I was told on multiple occassions I would be given a call back form a supervisor regarding the issue but have never received that call They failed on their end disputing the charge back as they are the intermediary and now they are keeping me form pursuing it on my own by blocking me from the required information They need to release the information to me or return the $ [redacted] in question.Sincerely, [redacted] ***
This is not fair to meI never received notice until the decision was already madeI had no input to even give the bank to show them the transactions were not and that the money had already been returned Complaint: [redacted] I am rejecting this response because: It is not fair to meI was given no notice until it was finalI was not able to give proof that transactions had already been madeThere could not have been much of a fight on my behalfBecause I did not even know about it until after every decision had been madeSo now im unable to get or send money though cash because of something I had absolutely no knowledge of What am I suppose to do know? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: there is no “pattern” of high risk transactionsI only used my Square POS reader one time to key in a customer’s debit card in the amount of $for crafts I was selling st a craft showthis decision is unfair to me as I have done nothing wrong to warrant thisI have all your equipment sitting in my house unusable now, as a result, and I am unable to book *** craft fairs this year without a merchant to process debit/credit card transactionsSquare has done me a huge disservice and I am asking for higher escalation of this matter and your decision reversed to keep me as a customer.Sincerely, [redacted] ***
Hello, Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than [150] days), from the date of your account's deactivation, unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you are still able to refund the payment back to the cardholder through your Square Dashboard
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business addressed my concerns on Nov I agree to close this complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Complaint: [redacted] I am rejecting this response because: I don't understand under what terms can the hold funds that are owed to meSquare was able to process many other transactions for meI am confused on what activity was In questionIs this not against the law to hold funds for days and terms or point is being proven to hold funds for days? I need the funds released asap.Sincerely, [redacted] ***
Thank you for writing, you'll need to contact your credit card issuer and dispute the charge.
Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional detailsAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receiptsIf you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same cardAny card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email providedSquare does not share your contact information with Square sellersTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received
Complaint: [redacted] I am rejecting this response because: once again the only thing they did was send the exact same response as the first timeThey have absolutely no interest in resolving this issue with me please look at what square is sending as there resolution to this issue they have no respect for my buisness or myself please help me resolve this issueI can not believe it's OK to treat a consumer like this I will not just go away Sincerely, [redacted]
Hello, At the time of this message, all available funds from your Square account have been deposited to your linked bank account / debit cardPlease feel free to reach out if you continue to experience issues
Hi [redacted] Thanks for reaching out and I'm sorry about the overcharge You’ll want to follow up with this merchant directly for more information on the chargeThe Square merchant’s contact information is located in the confirmation email you received after making your purchase If you are unable to or would rather not contact the merchant about this, I would strongly recommend contacting your credit card company to file a disputeThey’ll be able to help you best from this point forward Let me know if you need further assistanceI’m happy to help.Take care,***Square Support
Hello,Our Account Services team conducted a review of your account and determined it to be high riskAs a result, you will no longer be able to use Square Cash to send or receive payments.We are exercising our right under the Square Cash Agreement and have elected to deactivate your accountTo learn more about the Square Cash Agreement, please visit: squareup.com/legal/caand squareup.com/legal/payment.For security reasons, we cannot provide further details regarding your account closureAs of 9/26/ [redacted] there's no pending fundsThank you for understanding.-Ben
Please refer to the email correspondence between you and Square from 3/22/**The message states: "I looked at your Cash account and can confirm these funds have already been successfully delivered to your recipientSquare is unable to cancel Cash transactions after they've completed transferring to your recipient's bankHowever, you're able to request the same amount of money from your recipient with the Cash app or by email to receive the equivalent amount of money backIf you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance."
Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: This still isnt addresaing the fact that my account was de-activated after I cknplained about the customer service to a repAnd asked to speak to a supervisorAnd they disabled my phone support before my accoint was closedMy issuse started on January 31, Today is February 13, Square still has my money and I have yet to receive an email or phone call from the company in reaponse to any of my emails Sincerely,Willie [redacted]
Hello, It appears you were able to successfully cash out these funds from your Cash appThe most recent transfer to a linked debit card on this Square Cash account was December Once funds have been cashed out from your app to your linked bank account, they’ll be deposited within 1- business daysNote that this excludes weekends and holidays
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square credited $back to your linked bank account on 12/16/Please reference your latest email correspondence between you and Square with any questions Complaint Response Date bumped because: Holiday
Complaint: 11771581I am rejecting this response because: The response sent is not a valid response The respons does not address the issue that I complained about I contacted Square in order to get data needed to pursue the nonpayment with the credit card issuing bank as Square is the only one with access to this information They are refusing to give me this information making it impossible for me to follow up on the disputed charge as is my leggal right In addition I was told on multiple occassions I would be given a call back form a supervisor regarding the issue but have never received that call They failed on their end disputing the charge back as they are the intermediary and now they are keeping me form pursuing it on my own by blocking me from the required information They need to release the information to me or return the $ [redacted] in question.Sincerely, [redacted] ***