Complaint: [redacted] I am rejecting this response because: I was told the same thing when I contacted them the first timeIt has been a couple weeks since the incident and the money has STILL not shown up in the recipient's accountWe gave customer support the last digits of his debit card like requested, but have not heard anything back yetThe issue has not been resolvedSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further review, a member from Square's Support team reached out to you through email on July 3, The email states: "I can confirm that these funds were successfully delivered to the recipient's linked debit card at the time of paymentOnce funds are delivered, they're no longer in Square's control, and several things may happen when a payment is sent to a closed account" Additionally, the email states that information was sent to the recipient to take to the bank to help resolve this matterNo further email was sent from the recipient to confirm that the information was taken to the bank or that there was any other question regarding this matterIf the recipient has further questions please have them reply to the most recent email that was sent to them by the member from Square's Support team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are simply wrong! I have been in touch with [redacted] at their support center through Email many more times after July 3rdI reached out on Jul 23rd, 27th, 29th, Sep 25th and 28th The same information provided to Revdex.com was also given to SquareMy wife's bank provided the retrieval reference # and ROL # for both amounts, this means that square did send the money to my wifes bank, but her bank returned the mentioned amounts on 7/and 8/to the sender which is squareIf they need a letter from my wifes bank showing that the money was returned, I'd be more than happy to provide, but the fact is they don't even want to exercise the idea that my wife never recieved the funds to investigate and are ignoring this matter which is simply irresponsible when handling clients moneyWhy would I waste all my time dealing with this issue if the money was recieved? I have proof from TD bank that the money was returned to squareAre they still going to respond that the money was sent without any issues? I'm going to get a letter from TD bank showing proof that the money was not recieved and attach it here ASAPThanks Final Business Response / [redacted] (4000, 19, 2015/12/23) */ A Square Cash representative will be reaching out to you in the latest email correspondence from 12/14/ Final Consumer Response / [redacted] (4200, 21, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for the response.....this is nothing but short of stealing money....who else can I reach out to? They should give me a number so I can talk to a customer representative; obviously if they were going to respond , they would have done it in the past months..this is a waste of time
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Complaint: [redacted] I am rejecting this response because: It tells me nothingHow can you not tell me why you canceled my account? It also does not tell me when I can expect them to give me my money they have in suspenseI feel thisnis an unethical business practiceThe answer they gave to why is basicaly, becauseSincerely, [redacted] ***
Hello, Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Complaint: [redacted] I am rejecting this response because: The issue is NOT resolved The funds were sent to a closed account, and when contacting [redacted] re the money they informed me that they returned them to the issuer (which is you) and now are lost The proper bank account for deposit is now linked...which took months of the account showing pending verification, is linked and has been linked eagerly awaiting the money to be deposited Your terms state that if the money is routed back they will be sent to the proper account within 2-business days I have now been waiting days plus and haven't received anything I do not know why such a seemingly reputable company can be so poorly run and why obtaining MY MONEY is nearly impossible and how that is even legal Nonetheless please deposit the [redacted] into my [redacted] account listed and verified asap as that is the ONLY fair resolution Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)I attempted several times to buy one at a local retailer using the store locator on their siteBoth times I went to the store, there were none in stick, a week a part.Its not hard to get a package yo someone's addressEveryone else does it, pay anywhere had a box on my doorstep hours after I contacted them and your telling me you can't fix a simple issue with your shipping department? You have not stuck with your promise to deliver a free card readerHow about a little more customer service, especially for a known veteranIt wouldn't kill you to stick one in a box and ups it instead of doing the ***, which seems to be a problem on your end.The address provided is valid, state and federal documents for my business, are received here weeklyMedical and bills I receive weeklyWhy is it you, Square IncAre unable to get anything to me? Makes no senseProblem in on your endFix it and keep your promise, I'm not running around town another dozen times looking for a square readerI want you to keep your promise to your customers
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace themIt looks like you have two separate Cash accounts, and each account is associated with a different phone number or email addressTo view each account’s alias(es) and linked debit card, visit cash.me/login, and sign in with your phone or email address If your bank states the funds were rejected, Square will need them to provide you with written documentation confirming this, as there’s no indication of a rejection in Square's systems
Hello, Square sent you the following message on October 20; Thanks for answering our questionsAfter taking a look at the information you gave us, we believe that this transaction is part of a stolen credit card scam and will very likely result in a chargebackWe strongly recommend that you cease contact with this customer and report them to your local authorities immediatelyUntil you refund this transaction, deposits to your bank account will be suspended We want to prevent you from having to deal with a chargeback dispute, so you’ll need to refund these payments as soon as possibleYou’ll still be able to process transactions from other customers in the meantime." Because the payment was not refunded, Square received notification of a dispute on October of the transaction When a payment dispute is initiated by a cardholder, the cardholder’s bank requires that the full amount of the original payment to be returned to the card issuer, including the processing feesThis is why if a payment is disputed, you’ll see a hold for the full amount of the transaction – including the processing fees.The processing fees that Square charges when the payment is initially taken, go toward transferring funds from the customer’s credit card to your Square accountThese fees are not related to the costs of contesting the dispute on your behalfIf the dispute is resolved in your favor, you will receive the full amount back, including the processing fees On October 27, you completed a form with Square indicating that you would like to challenge the disputeSquare challenged this dispute with the cardholder’s issuing bank as requested, but the bank resolved the dispute in favor of the cardholder
Complaint: [redacted] I am rejecting this response because: they are assuming that I have a high risk business because of a clients limitation on card withdrawals at a single timeI have a legitimate business and they verified it via my website and [redacted] and [redacted] page accounts They have absolutely no right to hold funds for days as any charge backs happen within daysI have invoices, copies of info and thumbprintsI want my funds released to my account within business daysSincerely, [redacted]
Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Please refer to the following email that was sent on October 27: Hello [redacted] , We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services
Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Hello ***,Thanks for your patience throughout the dispute processWe are happy to inform you that your customer’s billing dispute has been resolved in your favor.Dispute Amount: $ [redacted] Payment Amount: $ [redacted] Transaction Date: 7/5/ [redacted] at 10:46am CDT ReceiptPayment Card: [redacted] (Keyed)The held amount of $ [redacted] has been released from your Square balance and will be viewable in your linked bank account within 1-business days once your account status has been resolvedPlease let us know if there is anything else we can do to be of assistance to you.Respectfully,Rachel
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:There is no reason to deactivate an account that is in good standing I have hundreds of satisfied customers that can attest to my business practices.Sincerely, [redacted]
Square sent you the following email on January 2, regarding the funds in your Square account; "We would like to inform you that the deferred payout status on your account has expiredWhile your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits [redacted] Thank you for your cooperation, and we again apologize for any inconvenience."
Please refer to the latest email correspondence sent by Square on [redacted] Hello [redacted] ,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=39148d2b52cf8d49380aed1c05cea44a8315ea0...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d7414c3a5d78a208969ff04b1334e2e6503e71d...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: I was told the same thing when I contacted them the first timeIt has been a couple weeks since the incident and the money has STILL not shown up in the recipient's accountWe gave customer support the last digits of his debit card like requested, but have not heard anything back yetThe issue has not been resolvedSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further review, a member from Square's Support team reached out to you through email on July 3, The email states: "I can confirm that these funds were successfully delivered to the recipient's linked debit card at the time of paymentOnce funds are delivered, they're no longer in Square's control, and several things may happen when a payment is sent to a closed account" Additionally, the email states that information was sent to the recipient to take to the bank to help resolve this matterNo further email was sent from the recipient to confirm that the information was taken to the bank or that there was any other question regarding this matterIf the recipient has further questions please have them reply to the most recent email that was sent to them by the member from Square's Support team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are simply wrong! I have been in touch with [redacted] at their support center through Email many more times after July 3rdI reached out on Jul 23rd, 27th, 29th, Sep 25th and 28th The same information provided to Revdex.com was also given to SquareMy wife's bank provided the retrieval reference # and ROL # for both amounts, this means that square did send the money to my wifes bank, but her bank returned the mentioned amounts on 7/and 8/to the sender which is squareIf they need a letter from my wifes bank showing that the money was returned, I'd be more than happy to provide, but the fact is they don't even want to exercise the idea that my wife never recieved the funds to investigate and are ignoring this matter which is simply irresponsible when handling clients moneyWhy would I waste all my time dealing with this issue if the money was recieved? I have proof from TD bank that the money was returned to squareAre they still going to respond that the money was sent without any issues? I'm going to get a letter from TD bank showing proof that the money was not recieved and attach it here ASAPThanks Final Business Response / [redacted] (4000, 19, 2015/12/23) */ A Square Cash representative will be reaching out to you in the latest email correspondence from 12/14/ Final Consumer Response / [redacted] (4200, 21, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for the response.....this is nothing but short of stealing money....who else can I reach out to? They should give me a number so I can talk to a customer representative; obviously if they were going to respond , they would have done it in the past months..this is a waste of time
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Complaint: [redacted] I am rejecting this response because: It tells me nothingHow can you not tell me why you canceled my account? It also does not tell me when I can expect them to give me my money they have in suspenseI feel thisnis an unethical business practiceThe answer they gave to why is basicaly, becauseSincerely, [redacted] ***
Hello, Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Complaint: [redacted] I am rejecting this response because: The issue is NOT resolved The funds were sent to a closed account, and when contacting [redacted] re the money they informed me that they returned them to the issuer (which is you) and now are lost The proper bank account for deposit is now linked...which took months of the account showing pending verification, is linked and has been linked eagerly awaiting the money to be deposited Your terms state that if the money is routed back they will be sent to the proper account within 2-business days I have now been waiting days plus and haven't received anything I do not know why such a seemingly reputable company can be so poorly run and why obtaining MY MONEY is nearly impossible and how that is even legal Nonetheless please deposit the [redacted] into my [redacted] account listed and verified asap as that is the ONLY fair resolution Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)I attempted several times to buy one at a local retailer using the store locator on their siteBoth times I went to the store, there were none in stick, a week a part.Its not hard to get a package yo someone's addressEveryone else does it, pay anywhere had a box on my doorstep hours after I contacted them and your telling me you can't fix a simple issue with your shipping department? You have not stuck with your promise to deliver a free card readerHow about a little more customer service, especially for a known veteranIt wouldn't kill you to stick one in a box and ups it instead of doing the ***, which seems to be a problem on your end.The address provided is valid, state and federal documents for my business, are received here weeklyMedical and bills I receive weeklyWhy is it you, Square IncAre unable to get anything to me? Makes no senseProblem in on your endFix it and keep your promise, I'm not running around town another dozen times looking for a square readerI want you to keep your promise to your customers
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace themIt looks like you have two separate Cash accounts, and each account is associated with a different phone number or email addressTo view each account’s alias(es) and linked debit card, visit cash.me/login, and sign in with your phone or email address If your bank states the funds were rejected, Square will need them to provide you with written documentation confirming this, as there’s no indication of a rejection in Square's systems
Hello, Square sent you the following message on October 20; Thanks for answering our questionsAfter taking a look at the information you gave us, we believe that this transaction is part of a stolen credit card scam and will very likely result in a chargebackWe strongly recommend that you cease contact with this customer and report them to your local authorities immediatelyUntil you refund this transaction, deposits to your bank account will be suspended We want to prevent you from having to deal with a chargeback dispute, so you’ll need to refund these payments as soon as possibleYou’ll still be able to process transactions from other customers in the meantime." Because the payment was not refunded, Square received notification of a dispute on October of the transaction When a payment dispute is initiated by a cardholder, the cardholder’s bank requires that the full amount of the original payment to be returned to the card issuer, including the processing feesThis is why if a payment is disputed, you’ll see a hold for the full amount of the transaction – including the processing fees.The processing fees that Square charges when the payment is initially taken, go toward transferring funds from the customer’s credit card to your Square accountThese fees are not related to the costs of contesting the dispute on your behalfIf the dispute is resolved in your favor, you will receive the full amount back, including the processing fees On October 27, you completed a form with Square indicating that you would like to challenge the disputeSquare challenged this dispute with the cardholder’s issuing bank as requested, but the bank resolved the dispute in favor of the cardholder
Complaint: [redacted] I am rejecting this response because: they are assuming that I have a high risk business because of a clients limitation on card withdrawals at a single timeI have a legitimate business and they verified it via my website and [redacted] and [redacted] page accounts They have absolutely no right to hold funds for days as any charge backs happen within daysI have invoices, copies of info and thumbprintsI want my funds released to my account within business daysSincerely, [redacted]
Complaint: [redacted] 8I am rejecting this response because:Sincerely, [redacted]
Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Please refer to the following email that was sent on October 27: Hello [redacted] , We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services
Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Hello ***,Thanks for your patience throughout the dispute processWe are happy to inform you that your customer’s billing dispute has been resolved in your favor.Dispute Amount: $ [redacted] Payment Amount: $ [redacted] Transaction Date: 7/5/ [redacted] at 10:46am CDT ReceiptPayment Card: [redacted] (Keyed)The held amount of $ [redacted] has been released from your Square balance and will be viewable in your linked bank account within 1-business days once your account status has been resolvedPlease let us know if there is anything else we can do to be of assistance to you.Respectfully,Rachel
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:There is no reason to deactivate an account that is in good standing I have hundreds of satisfied customers that can attest to my business practices.Sincerely, [redacted]
Square sent you the following email on January 2, regarding the funds in your Square account; "We would like to inform you that the deferred payout status on your account has expiredWhile your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits [redacted] Thank you for your cooperation, and we again apologize for any inconvenience."
Please refer to the latest email correspondence sent by Square on [redacted] Hello [redacted] ,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=39148d2b52cf8d49380aed1c05cea44a8315ea0...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d7414c3a5d78a208969ff04b1334e2e6503e71d...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused