Initial Business Response / [redacted] (1000, 6, 2015/12/01) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the right to request deletion of my personal information The company can not own my information However, company regulations of the companies are infringing the Constitution of the United States I require my personal information deletedSocial security number, name, address, bank account number Final Business Response / [redacted] (4000, 10, 2015/12/20) */ The account has been deactivatedPlease respond to the latest email correspondence between you and Square from 11/16/for specific account requests
Complaint: [redacted] I am rejecting this response because: The alleged pending cash is still not in my account it’s now almost a monthI’ll believe it when I see itTotal bull***.Sincerely,Brittany [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)Square should keep its promise to its consumersHere is what is written on the sipage, clearly which they have not kept their promise on with no real answer besides "Your address doesn't work, and there is a problem with the mail." SHORT FOR WE AS A BUSINESS ARE INCOMPETENT ENOUGH TO GET YOU A PACKAGE."Get your free magstripe readerWhen you're done, we'll drop your free Square magstripe reader in the mail."https://squareup.com/signup TABWhere does a major company like this be held responsible? They are lying to their consumersI have not received or several readers they claimed to put in the mailThe stores I went to were sold out of the readersThe options you gave me were not sufficientTake responsibility! Other card reader companies got their readers to the address I provided square, in half the estimated time!BE ACCOUNTABLE SQUARE! STOP THIS CHILDNESS! KEEP YOUR PROMISE! Seems like no one at Revdex.com is doing their part either to address this situation
Complaint: [redacted] I am rejecting this response because: [redacted] did offer a legitimate business service to [redacted] His credit card account does not belong to me or my businessWe sent Square IncA copy of the invoice and also our business trade certificateYou have no reason to not to pay out the transactionI have every reason to believe that you planned to cheat my business by withholding the $***in processing and transaction fees and not pay me the moneyI am dissatisfied and I hope to come to a resolution that includes you returning the fees you took from meYou had to pay the customer the entire transaction amount but charged me for a processing fee of a payment I didn't receiveI feel it is unethical and unfair to hide behind your legal terns and conditions to cheat customers in the end because you've found a reason to not pay outAs I forestated The credid card account does not belong to me and it was a legitimate fee for services providedI'm asking that you return my money or pay out the $ [redacted] because you've already taken the processing fee Sincerely,Toshira Maldonado
Complaint: [redacted] I am rejecting this response because: This company has committed financial fraud by not releasing my money into my checking account Square has taken their fee per transaction and posted remaining funds to my Square account but will not release my money for days This is clearly fraud I am giving business days from the date of this response before I file a financial fraud report with the Attorney General's Office.Sincerely, [redacted] ***
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation (Account deactivated on November 22) before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly [redacted]
Once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “***.” It’s also possible that your recipient has turned off Auto Cash Outs in their Cash app, which means that when they’re sent a payment it’s stored in their Cash app until they cash it out to their bank accountAsk your recipient to check by opening the app – if they see a dollar amount at the top of the screen, that’s their Cash! They can initiate a deposit by tapping the dollar amount, then tapping Cash OutIf the recipient is still having trouble finding their money, feel free to reach out to Square directlyhttps://squareup.com/help/us/en
Please refer to the following email sent on [redacted] 15: Hi there, My name is Allison with Square support, I'm happy to help you todayI just took a look at your account and do not see any recent bank edits You can view or edit your bank account anytimeTo do so: Sign in to your online Square DashboardTo edit your account, click Change Bank AccountAdd your new bank account information and click Verify AccountThe name you add for your bank account doesn’t have to be the name on the actual account – add anything that will help you identify this account.Confirm your Square account password to start the bank verification processYou can reach us at 855-700-between 6am-6pm PT Monday-Friday for additional help, and make sure to enter your customer code: 9034-4172-As always, let me know if any other questions come up
Complaint: [redacted] I am rejecting this response because: I have received FOUR such responses from this company and still after receiving these responses the company proceeded in sending me their product SquareNow the company won't respond to me and tell me how to return the SquareI never opened an account with them and I DO NOT WANT THEIR PRODUCT!Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Square practices are deceptive and misleadingYour terms of Agreement are fair if you disclose them prior to permitting clients to begin processing credit card chargesYour process for approval including all the needed paper work should be finalized prior to allowing the processing of any credit card chargesThe fact you encourage charging before you have completed your decision making process is backward and unfair to your prospective clientsFurthermore, the fact you do not provide a contact number for your company to discuss any issues or to lend support is a clear indicator of the type of service your company will and plans to provide its clientsI am not alone and I am certainly not the first complaint you received (check the internet)Your company encouraged the processing of cards, allowed me to process charges, and then decided without reason I did not meet your standards for approvalYour company then deactivated my account and told me I had to wait days to receive my fundsIf I had not continued to push through all the road blocks, if I had not filed a complaint, I would still be waiting for my moneyOnly because I continued to pursue this matter did you finally agree to refunding the money back to my clients- which was a disservice to my company's client relationsIt is understandable that you have a criteria that must be met for approval of services, what is not understandable is that you encourage and allow access to those services prior to confirming if a prospective client has met those standardsThis leads me to believe that your company is intentional about this process- there is a name for this process- its called floating fundsUsing other peoples money in order to do your own businessPeople need to know your company not only encourages but participates in shady business practices Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is [redacted] and the business email address associated with my square account is [redacted] @gmail.com Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have again, elected to refuse to provide a reason for cancellation of my accountInstead they provide a general statement saying they don't have to provide a statement
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Square sent an email as of 12/14/to you in regards to your account statusPlease respond directly to the email correspondence between you and Square for specific account detailsPlease refer to Square's Seller Agreement in Part One: Terms Governing Use of the Service
Hello, Square debited your account for these disputes in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us If you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are requesting our funds immediately not in daysWe want nothing more to do with Square Inc! This has gone on long enough and now they took an additional $in fees for nothing from the funds that are current being heldWe are not refunding our customer because we provided a service and got paid for it alreadyWe are not going to make are customer jump thru hoops and we are not going to just take this laying downWe want our money and we are prepared to take this as far as necessary legallyIn good faith we used their service and in good faith we want our funds deposited immediatelyThank you Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received the same cookie cutter responseThis is the final demand for our refundOur funds have been sitting since July 7, and at that time, your organization stated that days from that date a refund would be issued and now you have the audacity to issue a statement that days from deactivation which has never happened is when we can expect our funds? This is deceptive and unacceptableYou can either issue or refund or we will see you in courtWe will not see an arbitrator however seek other damages with a courtYour company can and will be held liable the same as any other company doing business in a fraudulent mannerWe simply want our funds and the end of this business relationship
Unfortunately, Square's decision to deactivate your account is finalDue to the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details For further information about Square's policies, you can review the Square Terms of Service at (https://squareup.com/legal/ua)
Complaint: [redacted] I am rejecting this response because: Please read their response It is not even addressed to me and does not pertain to the problem [redacted] She is aware of the problems with the response from Square What Square needs to do at this point is simply issue a check to me in the amount of $ *** That will completely resolve this issue once and for all.Sincerely, [redacted] ***
Hey ***, Thanks for reaching back out about thisYour card can’t be linked to Cash at this timeI’ve documented this case with the appropriate teamIn time, they may be able to add support for your card issuing bank.If your card becomes supported at a later date, I’ll reach out to let you knowIn the meantime, you’re welcome to link a different card for sending and receiving Cash.Thanks for understandingPlease let me know if there is anything else I can help you with.Best,TaylorSquare Support
I am rejecting this response because: My bank informed me that there are no pending deposits and my friends bank has not refunded the money to her accountHow do we go about canceling the payment? It has been well over days, the payment has not been claimed and there is still no cancel option If your "friends" bank has not refunded the money to her account we recommend they file a claim with the bank
Initial Business Response / [redacted] (1000, 6, 2015/12/01) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the right to request deletion of my personal information The company can not own my information However, company regulations of the companies are infringing the Constitution of the United States I require my personal information deletedSocial security number, name, address, bank account number Final Business Response / [redacted] (4000, 10, 2015/12/20) */ The account has been deactivatedPlease respond to the latest email correspondence between you and Square from 11/16/for specific account requests
Complaint: [redacted] I am rejecting this response because: The alleged pending cash is still not in my account it’s now almost a monthI’ll believe it when I see itTotal bull***.Sincerely,Brittany [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)Square should keep its promise to its consumersHere is what is written on the sipage, clearly which they have not kept their promise on with no real answer besides "Your address doesn't work, and there is a problem with the mail." SHORT FOR WE AS A BUSINESS ARE INCOMPETENT ENOUGH TO GET YOU A PACKAGE."Get your free magstripe readerWhen you're done, we'll drop your free Square magstripe reader in the mail."https://squareup.com/signup TABWhere does a major company like this be held responsible? They are lying to their consumersI have not received or several readers they claimed to put in the mailThe stores I went to were sold out of the readersThe options you gave me were not sufficientTake responsibility! Other card reader companies got their readers to the address I provided square, in half the estimated time!BE ACCOUNTABLE SQUARE! STOP THIS CHILDNESS! KEEP YOUR PROMISE! Seems like no one at Revdex.com is doing their part either to address this situation
Complaint: [redacted] I am rejecting this response because: [redacted] did offer a legitimate business service to [redacted] His credit card account does not belong to me or my businessWe sent Square IncA copy of the invoice and also our business trade certificateYou have no reason to not to pay out the transactionI have every reason to believe that you planned to cheat my business by withholding the $***in processing and transaction fees and not pay me the moneyI am dissatisfied and I hope to come to a resolution that includes you returning the fees you took from meYou had to pay the customer the entire transaction amount but charged me for a processing fee of a payment I didn't receiveI feel it is unethical and unfair to hide behind your legal terns and conditions to cheat customers in the end because you've found a reason to not pay outAs I forestated The credid card account does not belong to me and it was a legitimate fee for services providedI'm asking that you return my money or pay out the $ [redacted] because you've already taken the processing fee Sincerely,Toshira Maldonado
Complaint: [redacted] I am rejecting this response because: This company has committed financial fraud by not releasing my money into my checking account Square has taken their fee per transaction and posted remaining funds to my Square account but will not release my money for days This is clearly fraud I am giving business days from the date of this response before I file a financial fraud report with the Attorney General's Office.Sincerely, [redacted] ***
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square Any funds currently in your account will be held for days from the date of deactivation (Account deactivated on November 22) before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly [redacted]
Once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “***.” It’s also possible that your recipient has turned off Auto Cash Outs in their Cash app, which means that when they’re sent a payment it’s stored in their Cash app until they cash it out to their bank accountAsk your recipient to check by opening the app – if they see a dollar amount at the top of the screen, that’s their Cash! They can initiate a deposit by tapping the dollar amount, then tapping Cash OutIf the recipient is still having trouble finding their money, feel free to reach out to Square directlyhttps://squareup.com/help/us/en
Please refer to the following email sent on [redacted] 15: Hi there, My name is Allison with Square support, I'm happy to help you todayI just took a look at your account and do not see any recent bank edits You can view or edit your bank account anytimeTo do so: Sign in to your online Square DashboardTo edit your account, click Change Bank AccountAdd your new bank account information and click Verify AccountThe name you add for your bank account doesn’t have to be the name on the actual account – add anything that will help you identify this account.Confirm your Square account password to start the bank verification processYou can reach us at 855-700-between 6am-6pm PT Monday-Friday for additional help, and make sure to enter your customer code: 9034-4172-As always, let me know if any other questions come up
Complaint: [redacted] I am rejecting this response because: I have received FOUR such responses from this company and still after receiving these responses the company proceeded in sending me their product SquareNow the company won't respond to me and tell me how to return the SquareI never opened an account with them and I DO NOT WANT THEIR PRODUCT!Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Square practices are deceptive and misleadingYour terms of Agreement are fair if you disclose them prior to permitting clients to begin processing credit card chargesYour process for approval including all the needed paper work should be finalized prior to allowing the processing of any credit card chargesThe fact you encourage charging before you have completed your decision making process is backward and unfair to your prospective clientsFurthermore, the fact you do not provide a contact number for your company to discuss any issues or to lend support is a clear indicator of the type of service your company will and plans to provide its clientsI am not alone and I am certainly not the first complaint you received (check the internet)Your company encouraged the processing of cards, allowed me to process charges, and then decided without reason I did not meet your standards for approvalYour company then deactivated my account and told me I had to wait days to receive my fundsIf I had not continued to push through all the road blocks, if I had not filed a complaint, I would still be waiting for my moneyOnly because I continued to pursue this matter did you finally agree to refunding the money back to my clients- which was a disservice to my company's client relationsIt is understandable that you have a criteria that must be met for approval of services, what is not understandable is that you encourage and allow access to those services prior to confirming if a prospective client has met those standardsThis leads me to believe that your company is intentional about this process- there is a name for this process- its called floating fundsUsing other peoples money in order to do your own businessPeople need to know your company not only encourages but participates in shady business practices Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is [redacted] and the business email address associated with my square account is [redacted] @gmail.com Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have again, elected to refuse to provide a reason for cancellation of my accountInstead they provide a general statement saying they don't have to provide a statement
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Square sent an email as of 12/14/to you in regards to your account statusPlease respond directly to the email correspondence between you and Square for specific account detailsPlease refer to Square's Seller Agreement in Part One: Terms Governing Use of the Service
Your case has been escalated to Square Cash Disputes Team, please keep an eye out as a member of the team reaches out to you
Hello, Square debited your account for these disputes in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us If you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are requesting our funds immediately not in daysWe want nothing more to do with Square Inc! This has gone on long enough and now they took an additional $in fees for nothing from the funds that are current being heldWe are not refunding our customer because we provided a service and got paid for it alreadyWe are not going to make are customer jump thru hoops and we are not going to just take this laying downWe want our money and we are prepared to take this as far as necessary legallyIn good faith we used their service and in good faith we want our funds deposited immediatelyThank you Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received the same cookie cutter responseThis is the final demand for our refundOur funds have been sitting since July 7, and at that time, your organization stated that days from that date a refund would be issued and now you have the audacity to issue a statement that days from deactivation which has never happened is when we can expect our funds? This is deceptive and unacceptableYou can either issue or refund or we will see you in courtWe will not see an arbitrator however seek other damages with a courtYour company can and will be held liable the same as any other company doing business in a fraudulent mannerWe simply want our funds and the end of this business relationship
Unfortunately, Square's decision to deactivate your account is finalDue to the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details For further information about Square's policies, you can review the Square Terms of Service at (https://squareup.com/legal/ua)
Complaint: [redacted] I am rejecting this response because: Please read their response It is not even addressed to me and does not pertain to the problem [redacted] She is aware of the problems with the response from Square What Square needs to do at this point is simply issue a check to me in the amount of $ *** That will completely resolve this issue once and for all.Sincerely, [redacted] ***
Hey ***, Thanks for reaching back out about thisYour card can’t be linked to Cash at this timeI’ve documented this case with the appropriate teamIn time, they may be able to add support for your card issuing bank.If your card becomes supported at a later date, I’ll reach out to let you knowIn the meantime, you’re welcome to link a different card for sending and receiving Cash.Thanks for understandingPlease let me know if there is anything else I can help you with.Best,TaylorSquare Support
I am rejecting this response because: My bank informed me that there are no pending deposits and my friends bank has not refunded the money to her accountHow do we go about canceling the payment? It has been well over days, the payment has not been claimed and there is still no cancel option If your "friends" bank has not refunded the money to her account we recommend they file a claim with the bank