Complaint: [redacted] I am rejecting this response because: We have no information as to WHY any review is necessary The information they ask for is personal, and we have been advised by banking officials and our accountant to NOT provide this personal information We are not aware of any law which requires us to provide this information Each time we try to fill out their computer-generated forms, they require a new password, new case number, and their web-site does NOT work to send this information Calls are unanswered---------they will not provide any regulation or law which says they can or have to do this We have tried to talk with them in person, to no avail We have e-mailed them asking for verbal conversation Each request for conversation is met with new passwords, new case numbers for the same issue In our opinion, they are not interested is resolving this issue From our perspective, they have taken our money that they have collected lawfully, but will not release it, as they have for the last three years, WITHOUT any review.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Square has not responded nor have they contacted me I have sent necessary documentation Sincerely, [redacted]
Please refer to the email correspondence sent by Square on 3/9/**The message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity." Please note the cancellation of these disputes will be held due to the deactivation of your account
You can deactivate your Square account directly from your Square Dashboard.If you’d like, we can work together to deactivate your Square accountI’ll need you to call us to assist further; but before that, it looks like your Square account is associated with a different email addressFor security reasons, I need to communicate with the address tied to your accountI’ve sent an email with more information to that address so please check your inbox.If you don’t have access to that email address, please let me know the best number to reach you at and a good time to call, between 6am and 6pm PT Monday – Friday, and I’ll give you a callPlease use code 9502-2981-
Complaint: [redacted] I am rejecting this response because:Your company is un reachableNo one every answers emailsI do not have any recent chargebacks on my accountShow the proof!! Give me my money!Sincerely, [redacted] ***
If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square accountPer Automated Clearing House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank accountIf we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurringCommunication with your bank will ceased, meaning all debits and deposits will be prevented from being processedIf Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square accountYou are still able to take payments with Square, but any payments taken will go towards this negative balanceKeep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the disputeThey will appear as a positive balance on your Square account
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello, A member of Square's Support team reached out to you through email on July 28, informing you that your bank account was verified and that your funds had been deposited on July 28, Upon further investigation, Article of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services" If you have further questions please reply directly to the last message that was sent to you by Square's Support team
Hello [redacted] ,Thanks for writing inWe understand that it can be frustrating when deposits are delayedIn this case, your deposit was delayed because of the previous chargebackWe apologize for any inconvenience this may have causedYour account is now in good standing, and we will deposit these funds to your bank account this evening.Depending on your bank’s policies, you should see these funds in one to two business daysWe will notify you via email as soon as we deposit the fundsThank you again for your patience and understandingPlease let us know if you have any questions.ref:_00DE0Y7ru._500E0f8OVM:refThanks,TristanSquare Account Servicesref:_00DE0Y7ru._500E0f8OVM:ref
Complaint: [redacted] I am rejecting this response because:Sincerely,Michelle [redacted] My bank has been trying to reach out them, but of course....they only want to discuss the matter via email and they continue to send the same messages This is unacceptable when their name was listed as the recipient If they continue, I will file a class action suit against them
Initial Business Response / [redacted] (1000, 5, 2015/10/11) */ Hello, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a ridiculous, generic response from SquareIt is in NO WAY an answer to where my money isI made over $in credit card sales a month ago and my deposit has not posted to my bank and the status on my Square account says "pending"I'm only asking that they release the money I earned to my bank accountI keep getting the same computer generated, generic response similar to the one aboveIt keeps directing me to their websiteI've visited the website...several times! I've emailed them asking the same question over and over, which is basically why are they withholding the money my customers paid me with their credit cards through SquareAll I want is for them to post my money to my bank accountPlease someone help me! I'm being scammed and there seems to be nothing I can do about it Final Business Response / [redacted] (4000, 9, 2015/11/02) */ Hello, Upon further investigation, it appears that these funds have been deposited into the bank account linked to your Square account If you have any additional questions, please email Square's Support TeamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help
Initial Business Response / [redacted] (1000, 6, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed the account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate the account is finalAny funds currently in the account will be held for days from the date of the deactivationIf the account holder does not wish to wait the days, they may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hi ***, Here are the answers to your questions: Amount of the transaction = $ [redacted] Date of the transaction = Saturday, July ***Last digits of the card charged = ***Card brand = *** Please feel free to call me on my mobile if you have any questionsRegards, [redacted] [redacted] | Home +[redacted] | Mobile + [redacted] | Email: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup***help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement allows the company to hold anyone's money if they feel like it with no explanation what so everWe are a small business that can not afford our money to be held for services already rendered Final Business Response / [redacted] (4000, 9, 2016/01/18) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup***customer/portal/articles/163698-how-do-i-process-a-refun...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response seeks further information and does not include anyway to make me whole again I was a victim of fraud and was further victimized by "Square" My account info was [redacted] @aol.com [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/02) */ Hello, Upon further review, Square was unable to successfully debit your account for the funds that were disputed, so even though the disputes were resolved in your favor, there were no funds to returnThe failed attempts occurred on June 30, for $2,625.75, July 2, for $3,890.00, July 3, for $2,625.75, July 8, for $3,and July 12, for $2, Furthermore, Square emailed to notify you of the disputes and payment holdsThe first of these emails was sent to you on June 30, If you have any further questions, please reply directly to the email sent by Square regarding this matterSquare strives to respond to all inquiries within hours Final Consumer Response / [redacted] (4200, 13, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Any replies to Square by email go unansweredBy this last message they now say was resolved in my favor, yet my bank account was withdrawn by Square to be in the negative of approximately $2XXX-XXXX, including the balance they stole as well That account is still in the negative with interest accruing I read this message that is clearly asking to "debit" my account and not "refund" Yet resolved in my favor? Crooked business practices Withholding funds and collecting interest on money stolen! Return the funds via check to [redacted] XXXXX (XXX) XXX-XXXX AgainSquare debited large sums of money from my account without my knowledge or consent, and now admits they were to return the funds, yet have not done so in over a year They now want another account so they can "debit" (steal) some more? THAT''S CRIMINAL!
Complaint: [redacted] I am rejecting this response because: there's no reason they can't find me or my complaintI've attached my emails with Square that show they refuse to get on the phone, and I've highlighted where they've copied and pasted a few stock answers they have that gives the run-around to the people seeking support, while simultaneously not helping[redacted] Sincerely, [redacted]
The final deposit was credited to your linked bank account on 3/25/Please refer to the latest email correspondence between you and Square with any additional questions
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Please refer to the latest email correspondence between you and Square from 2/2/Square offers phone support to all active users at XXX-XXX-XXXXFor security purposes, Square cannot release your customer code in this messageAn email was sent on 2/5/with information on speaking with Square on the phone
Hello, Square is happy to report that after re-reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processDepending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysPlease note that you won’t have to go through this process after every transaction
Complaint: [redacted] I am rejecting this response because: We have no information as to WHY any review is necessary The information they ask for is personal, and we have been advised by banking officials and our accountant to NOT provide this personal information We are not aware of any law which requires us to provide this information Each time we try to fill out their computer-generated forms, they require a new password, new case number, and their web-site does NOT work to send this information Calls are unanswered---------they will not provide any regulation or law which says they can or have to do this We have tried to talk with them in person, to no avail We have e-mailed them asking for verbal conversation Each request for conversation is met with new passwords, new case numbers for the same issue In our opinion, they are not interested is resolving this issue From our perspective, they have taken our money that they have collected lawfully, but will not release it, as they have for the last three years, WITHOUT any review.Sincerely, [redacted] ***
The decision by the card issuing bank is a preliminary decisionYour customer has a period from the preliminary decision date to re-open this dispute
Complaint: [redacted] I am rejecting this response because: Square has not responded nor have they contacted me I have sent necessary documentation Sincerely, [redacted]
Please refer to the email correspondence sent by Square on 3/9/**The message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity." Please note the cancellation of these disputes will be held due to the deactivation of your account
You can deactivate your Square account directly from your Square Dashboard.If you’d like, we can work together to deactivate your Square accountI’ll need you to call us to assist further; but before that, it looks like your Square account is associated with a different email addressFor security reasons, I need to communicate with the address tied to your accountI’ve sent an email with more information to that address so please check your inbox.If you don’t have access to that email address, please let me know the best number to reach you at and a good time to call, between 6am and 6pm PT Monday – Friday, and I’ll give you a callPlease use code 9502-2981-
Complaint: [redacted] I am rejecting this response because:Your company is un reachableNo one every answers emailsI do not have any recent chargebacks on my accountShow the proof!! Give me my money!Sincerely, [redacted] ***
If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square accountPer Automated Clearing House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank accountIf we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurringCommunication with your bank will ceased, meaning all debits and deposits will be prevented from being processedIf Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square accountYou are still able to take payments with Square, but any payments taken will go towards this negative balanceKeep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the disputeThey will appear as a positive balance on your Square account
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello, A member of Square's Support team reached out to you through email on July 28, informing you that your bank account was verified and that your funds had been deposited on July 28, Upon further investigation, Article of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services" If you have further questions please reply directly to the last message that was sent to you by Square's Support team
Hello [redacted] ,Thanks for writing inWe understand that it can be frustrating when deposits are delayedIn this case, your deposit was delayed because of the previous chargebackWe apologize for any inconvenience this may have causedYour account is now in good standing, and we will deposit these funds to your bank account this evening.Depending on your bank’s policies, you should see these funds in one to two business daysWe will notify you via email as soon as we deposit the fundsThank you again for your patience and understandingPlease let us know if you have any questions.ref:_00DE0Y7ru._500E0f8OVM:refThanks,TristanSquare Account Servicesref:_00DE0Y7ru._500E0f8OVM:ref
Complaint: [redacted] I am rejecting this response because:Sincerely,Michelle [redacted] My bank has been trying to reach out them, but of course....they only want to discuss the matter via email and they continue to send the same messages This is unacceptable when their name was listed as the recipient If they continue, I will file a class action suit against them
Initial Business Response / [redacted] (1000, 5, 2015/10/11) */ Hello, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a ridiculous, generic response from SquareIt is in NO WAY an answer to where my money isI made over $in credit card sales a month ago and my deposit has not posted to my bank and the status on my Square account says "pending"I'm only asking that they release the money I earned to my bank accountI keep getting the same computer generated, generic response similar to the one aboveIt keeps directing me to their websiteI've visited the website...several times! I've emailed them asking the same question over and over, which is basically why are they withholding the money my customers paid me with their credit cards through SquareAll I want is for them to post my money to my bank accountPlease someone help me! I'm being scammed and there seems to be nothing I can do about it Final Business Response / [redacted] (4000, 9, 2015/11/02) */ Hello, Upon further investigation, it appears that these funds have been deposited into the bank account linked to your Square account If you have any additional questions, please email Square's Support TeamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help
Initial Business Response / [redacted] (1000, 6, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed the account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate the account is finalAny funds currently in the account will be held for days from the date of the deactivationIf the account holder does not wish to wait the days, they may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hi ***, Here are the answers to your questions: Amount of the transaction = $ [redacted] Date of the transaction = Saturday, July ***Last digits of the card charged = ***Card brand = *** Please feel free to call me on my mobile if you have any questionsRegards, [redacted] [redacted] | Home +[redacted] | Mobile + [redacted] | Email: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup***help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement allows the company to hold anyone's money if they feel like it with no explanation what so everWe are a small business that can not afford our money to be held for services already rendered Final Business Response / [redacted] (4000, 9, 2016/01/18) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup***customer/portal/articles/163698-how-do-i-process-a-refun...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response seeks further information and does not include anyway to make me whole again I was a victim of fraud and was further victimized by "Square" My account info was [redacted] @aol.com [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/02) */ Hello, Upon further review, Square was unable to successfully debit your account for the funds that were disputed, so even though the disputes were resolved in your favor, there were no funds to returnThe failed attempts occurred on June 30, for $2,625.75, July 2, for $3,890.00, July 3, for $2,625.75, July 8, for $3,and July 12, for $2, Furthermore, Square emailed to notify you of the disputes and payment holdsThe first of these emails was sent to you on June 30, If you have any further questions, please reply directly to the email sent by Square regarding this matterSquare strives to respond to all inquiries within hours Final Consumer Response / [redacted] (4200, 13, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Any replies to Square by email go unansweredBy this last message they now say was resolved in my favor, yet my bank account was withdrawn by Square to be in the negative of approximately $2XXX-XXXX, including the balance they stole as well That account is still in the negative with interest accruing I read this message that is clearly asking to "debit" my account and not "refund" Yet resolved in my favor? Crooked business practices Withholding funds and collecting interest on money stolen! Return the funds via check to [redacted] XXXXX (XXX) XXX-XXXX AgainSquare debited large sums of money from my account without my knowledge or consent, and now admits they were to return the funds, yet have not done so in over a year They now want another account so they can "debit" (steal) some more? THAT''S CRIMINAL!
Hello, As Square emailed you todayThe funds are currently pending as of 12/07/You should see them on your account shortly.Thanks for your patience
Complaint: [redacted] I am rejecting this response because: there's no reason they can't find me or my complaintI've attached my emails with Square that show they refuse to get on the phone, and I've highlighted where they've copied and pasted a few stock answers they have that gives the run-around to the people seeking support, while simultaneously not helping[redacted] Sincerely, [redacted]
The final deposit was credited to your linked bank account on 3/25/Please refer to the latest email correspondence between you and Square with any additional questions
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Please refer to the latest email correspondence between you and Square from 2/2/Square offers phone support to all active users at XXX-XXX-XXXXFor security purposes, Square cannot release your customer code in this messageAn email was sent on 2/5/with information on speaking with Square on the phone
Hello, Square is happy to report that after re-reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processDepending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysPlease note that you won’t have to go through this process after every transaction