Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Gregory [redacted]
Hello, Thank you for speaking to a representative from Square over the phoneSquare is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this process
Square can confirm that these funds were successfully delivered to the recipient’s linked debit card on 12/18/If the recipient is having trouble tracing the funds, feel free to reach out to Square directlyhttps://squareup.com/help/us/en
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https:// [redacted] For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same generic response you have left everyone else you have scammedThere has been no resolution as I expectedThis company is very fraudulent Final Consumer Response / [redacted] (3000, 13, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a resolution that they are offeringThey continue to deny my claim Final Business Response / [redacted] (4000, 15, 2016/02/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Hello, Upon further investigation, a member from Square's Account Services Team reached out to you on July 24, through an email informing you that the transactions had been refunded and that your account was returned to good standing and re-enabled to accept regular deposits into your linked bank account Furthermore: "Square first looks to your Square account balance to cover the refund amountIf your account balance doesn't cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer's card"More information regarding how refunds work can be found at https://squareup.com/help/us/en/article/5060-process-refunds
We’ve been made aware of an unauthorized activity from an internal sourceThis type of “take over” is an unauthorized attempt by an individual you are associated withYou are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s)There are a few essential steps you’ll want to take to secure your accountPlease find below the steps that we recommend you take to secure your Square account:Change your password and add extra security to your square account.Sign into your Square Register account https://squareup.com/login and navigate to the account icon in the upper right of your Dashboard and select ‘Account & Settings’ from the drop-down, change your Square account password.While in the “Account & Settings” you’ll also see the option to set up “Step Verification” You’ll want to select this and enter in your mobile number Once this has been done you will receive a text message on your mobile device with a six digit code that you will enter in You can find more information about “ Step Verification” here.Contact the proper authorities to conduct an investigation into the incident Law enforcement can reach out to square at [email protected] know this can be a frustrating and unsettling experience, and we are here to support you in any way that we can
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve period
Complaint: [redacted] You are a joke, how can you said that you reviewed my account and I have a pattern of high risk transactions, Are you kidding me? Why if I have those in my account it wasn't deactivated sooner, and I had no issues or charge backs or none of that, I have a clean record, you are a bunch of liarsI do not accept this from Square, Hope one day you go out of business and hopefully jail time for those in control of your crappy business specially the biggest thieve of all Jack "the white collar thieve" Dorsey!!!!Sincerely, [redacted]
After reviewing your account I can see refunds in the amount of $ [redacted] and $ [redacted] where issued back to your customer be keep in mind that based on our User agreement Section 11.[4:18] TerminationWe may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time
Initial Business Response / [redacted] (1000, 6, 2016/01/25) */ Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with complaints or payment disputes Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/
Please refer to the email correspondence sent by Square on 2/10/The message states: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller AgreementWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account."
Hello, On February 19, Square sent you the following message by email regarding the status of your account; "Hello James, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment Terms We regret that, starting today, you will no longer be able to process transactions using Square Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Hello, Square is sorry to hear about your experience and thank you for letting Square know about the fraudulent transactionSquare's team is working hard to stop this type of activity.Please contact your bank as soon as possible to dispute the chargeWhen the dispute is filed, Square will be notified and will work with your bank directly to resolve this Square is happy to cooperate in a formal investigation of these transactions - If there is an investigation being conducted by law enforcement on these transactions, please ask them to contact [redacted] to reach Square
Complaint: [redacted] I am rejecting this response because: they keep telling me this it's been over months nowI WANT SOMETHING DONE IMMEDIATELY!!!Sincerely, [redacted]
Thanks for contacting SquareFor security purposes, Square will occasionally refund a Square Cash payment back to the original senderThe funds will automatically be returned to the sender’s bank account within 1-business days.Square reviewed your account, and unfortunately we are unable to process this transaction via CashIf you still wish to complete this transaction, you must use an alternate payment method Thank you for understandingFor further information on this transaction, please reach out to the Square Cash team directly
Hello [redacted] ***We've received notice of a $ [redacted] payment dispute on a payment you processed on August 23, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Please refer to the following email sent on [redacted] 30: Hello [redacted] , Thank you for your patience during the resolution processWe are happy to inform you that your $ [redacted] payment dispute has been resolved in your favorIf funds were placed on hold for this dispute, they will be credited back to your Square account within 1-business daysPlease refer to the dispute notification email we previously sent you for more informationIf no funds were placed on hold for this dispute, the dispute will be closed and no further action will be takenYou can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] , IM A VICTIM OF FRAUD USING A SYSTEM WHICH IS SUPOSSED TO BE FAIL SAFE, APPARENTLY THE CROOK'S HAVE A BETTER SYSTEM THAN YOU, YOU ARE CURRENTLY ADVERTISING YOUR PRODUCT/SERVICE AND GIVING THE SWIPE READER FOR FREE , YOU ARE ENCOURAGING OTHERS TO COMMIT A GREAT MISTAKE, ( Revdex.com PEOPLE THIS IS NOT RIGHT HERE!!!!!!) SOMETHING IS SHADY HERE!!!!!! NOT CLEAR!!!!!! SQUARE RELIES ON EMAILS AND MESSAGES WHICH BY LAW PEOPLE ARE NOT REQUIRED TO READ, I NEVER BORROWED MONEY FROM YOU NOR APPLY FOR A LOAN, YOU SAY MY ACCOUNT IS ON THE NEGATIVE ? I SOLD GOODS, IM UT OF THE GOODS, NOW YOU WANT ME TO RETURN THE MONEY?, THAT WOULD BE A TOTAL OF $ [redacted] THAT I WOULD BE OUT OFPRACTICALLY PUTTING ME OUT OF BUSINESSYOUR STRATEGY OF MARKETING AND THE WAY YOU DO BUSINESS HURTS OTHERS AND IT IS NOT A FAIR TRADE
From: [redacted] ] Sent: Tuesday, November 08, *** 11:AM To: info Subject: Complaint # [redacted] Hi, I settled the complaint with SquareThank you so much for helpingI would like to close the complaintThey released the funds to my bank accountThank You [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Gregory [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Hello, Thank you for speaking to a representative from Square over the phoneSquare is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this process
Square can confirm that these funds were successfully delivered to the recipient’s linked debit card on 12/18/If the recipient is having trouble tracing the funds, feel free to reach out to Square directlyhttps://squareup.com/help/us/en
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https:// [redacted] For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same generic response you have left everyone else you have scammedThere has been no resolution as I expectedThis company is very fraudulent Final Consumer Response / [redacted] (3000, 13, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a resolution that they are offeringThey continue to deny my claim Final Business Response / [redacted] (4000, 15, 2016/02/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Hello, Upon further investigation, a member from Square's Account Services Team reached out to you on July 24, through an email informing you that the transactions had been refunded and that your account was returned to good standing and re-enabled to accept regular deposits into your linked bank account Furthermore: "Square first looks to your Square account balance to cover the refund amountIf your account balance doesn't cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer's card"More information regarding how refunds work can be found at https://squareup.com/help/us/en/article/5060-process-refunds
We’ve been made aware of an unauthorized activity from an internal sourceThis type of “take over” is an unauthorized attempt by an individual you are associated withYou are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s)There are a few essential steps you’ll want to take to secure your accountPlease find below the steps that we recommend you take to secure your Square account:Change your password and add extra security to your square account.Sign into your Square Register account https://squareup.com/login and navigate to the account icon in the upper right of your Dashboard and select ‘Account & Settings’ from the drop-down, change your Square account password.While in the “Account & Settings” you’ll also see the option to set up “Step Verification” You’ll want to select this and enter in your mobile number Once this has been done you will receive a text message on your mobile device with a six digit code that you will enter in You can find more information about “ Step Verification” here.Contact the proper authorities to conduct an investigation into the incident Law enforcement can reach out to square at [email protected] know this can be a frustrating and unsettling experience, and we are here to support you in any way that we can
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve period
Complaint: [redacted] You are a joke, how can you said that you reviewed my account and I have a pattern of high risk transactions, Are you kidding me? Why if I have those in my account it wasn't deactivated sooner, and I had no issues or charge backs or none of that, I have a clean record, you are a bunch of liarsI do not accept this from Square, Hope one day you go out of business and hopefully jail time for those in control of your crappy business specially the biggest thieve of all Jack "the white collar thieve" Dorsey!!!!Sincerely, [redacted]
After reviewing your account I can see refunds in the amount of $ [redacted] and $ [redacted] where issued back to your customer be keep in mind that based on our User agreement Section 11.[4:18] TerminationWe may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time
Initial Business Response / [redacted] (1000, 6, 2016/01/25) */ Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with complaints or payment disputes Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/
Please refer to the email correspondence sent by Square on 2/10/The message states: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller AgreementWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account."
Hello, On February 19, Square sent you the following message by email regarding the status of your account; "Hello James, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment Terms We regret that, starting today, you will no longer be able to process transactions using Square Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Hello, Square is sorry to hear about your experience and thank you for letting Square know about the fraudulent transactionSquare's team is working hard to stop this type of activity.Please contact your bank as soon as possible to dispute the chargeWhen the dispute is filed, Square will be notified and will work with your bank directly to resolve this Square is happy to cooperate in a formal investigation of these transactions - If there is an investigation being conducted by law enforcement on these transactions, please ask them to contact [redacted] to reach Square
Complaint: [redacted] I am rejecting this response because: they keep telling me this it's been over months nowI WANT SOMETHING DONE IMMEDIATELY!!!Sincerely, [redacted]
Thanks for contacting SquareFor security purposes, Square will occasionally refund a Square Cash payment back to the original senderThe funds will automatically be returned to the sender’s bank account within 1-business days.Square reviewed your account, and unfortunately we are unable to process this transaction via CashIf you still wish to complete this transaction, you must use an alternate payment method Thank you for understandingFor further information on this transaction, please reach out to the Square Cash team directly
Hello [redacted] ***We've received notice of a $ [redacted] payment dispute on a payment you processed on August 23, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Please refer to the following email sent on [redacted] 30: Hello [redacted] , Thank you for your patience during the resolution processWe are happy to inform you that your $ [redacted] payment dispute has been resolved in your favorIf funds were placed on hold for this dispute, they will be credited back to your Square account within 1-business daysPlease refer to the dispute notification email we previously sent you for more informationIf no funds were placed on hold for this dispute, the dispute will be closed and no further action will be takenYou can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] , IM A VICTIM OF FRAUD USING A SYSTEM WHICH IS SUPOSSED TO BE FAIL SAFE, APPARENTLY THE CROOK'S HAVE A BETTER SYSTEM THAN YOU, YOU ARE CURRENTLY ADVERTISING YOUR PRODUCT/SERVICE AND GIVING THE SWIPE READER FOR FREE , YOU ARE ENCOURAGING OTHERS TO COMMIT A GREAT MISTAKE, ( Revdex.com PEOPLE THIS IS NOT RIGHT HERE!!!!!!) SOMETHING IS SHADY HERE!!!!!! NOT CLEAR!!!!!! SQUARE RELIES ON EMAILS AND MESSAGES WHICH BY LAW PEOPLE ARE NOT REQUIRED TO READ, I NEVER BORROWED MONEY FROM YOU NOR APPLY FOR A LOAN, YOU SAY MY ACCOUNT IS ON THE NEGATIVE ? I SOLD GOODS, IM UT OF THE GOODS, NOW YOU WANT ME TO RETURN THE MONEY?, THAT WOULD BE A TOTAL OF $ [redacted] THAT I WOULD BE OUT OFPRACTICALLY PUTTING ME OUT OF BUSINESSYOUR STRATEGY OF MARKETING AND THE WAY YOU DO BUSINESS HURTS OTHERS AND IT IS NOT A FAIR TRADE
From: [redacted] ] Sent: Tuesday, November 08, *** 11:AM To: info Subject: Complaint # [redacted] Hi, I settled the complaint with SquareThank you so much for helpingI would like to close the complaintThey released the funds to my bank accountThank You [redacted]