Please refer to the latest email correspondence sent by Square on [redacted] Hello ***,Thank you again for getting back in touchUnfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $ [redacted] , and the funds will not be deposited to your bank accountWe're sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of paymentTo refund a payment, please log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=785b952c46b1b3175937eb976e29b188e6684e8...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund".In the future, the best way to avoid issues with declined payments is to keep your transactions under $ [redacted] Please note that it is against our Seller Agreement to split transactions (for example, charging $ [redacted] twice instead of $ [redacted] once), which could result in deactivation of your Square accountIf you have any concerns, please refer to Part 1, section of our Seller Agreement (https://squareup.com/subscriptions/r?ee=8dfa4db276196cb3c7e3fe08ec7580c6f2f2e47...⇄ you for understanding.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: This is a total lieI have proof there is no charge backsthe account was opened on [redacted] 28, ***Deactivated on [redacted] 29, ***.one one charge on this accountcalled cardholder who confirmed with his card company there has been no charge backsYou can even look at my square account and see there has been none.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ This claim has been resolved and your account has been credited with all outstanding deposits on 12/16/and 12/24/Please refer to the latest email correspondence between you and Square for additional questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further investigation, a member from Square's Compliance Team reached out to you through email on October 5, The email stated: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Square Seller Agreement, which means we cannot accept payments related to your business." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no fraudulent activity and only after transactions they blocked my funds and suspended the account without any reason Final Business Response / [redacted] (4000, 9, 2015/11/24) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The right thing to do would have been to call me or the customer [redacted] was present at the time of the card was present, they were buying a van from my company and [redacted] card was decline at the time of the transaction, we try it time an amount of [redacted] and a amount of ***then amount on [redacted] through it was his card, so then his wife tried her card in the amount of [redacted] and got an approve and her signature was on the key padthe only thing square co would have had to do is call the card holder or chase to confirm the chargebut no one call me or [redacted] I got an e-mail telling my account was cxl bull grapp excuse, in the mean time you guys keep the money and know one could get in touch with the company at all, but you have the money WHAT KIND OF COMPANY TAKES PEOPLES MONEY AND DO NOT HAVE A CUSTOMER SERVICES NUMBER TO CALL I THINK YOU ARE A FRAD COMPANY AND I WILL MAKE IT KNOW...as of to day no one has call me or my company I wll never do business with you again and trust me I wiill make it know you are not a legit company
Initial Business Response / [redacted] (1000, 17, 2015/10/07) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a message was sent to you through email on September 29, The message states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their generated responseThis is what they told me July They have the money on hold for the charge back for [redacted] they held it for over days I still have [redacted] on hold that hasn't been charged back is like you guys are holding money you have all ready received from my customers and depositedI need My funds backYou held them for days you have the money of the chargeback release my money Final Business Response / [redacted] (4000, 37, 2015/11/24) */ Upon further review, a member from Square's Account Services team reached out to you through email on November 16, The message states: "Since the extension was on September 29, these funds will be released on December 28." Please respond to the latest email correspondence from Square with additional questions or concerns Final Consumer Response / [redacted] (4200, 41, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! I want my funds released!asap this is insane you are holding funds for months gaining interest for months on my money please release my funds
(The consumer indicated he/she DID NOT accept the response from the business.)They did not remove block off my accountThey did not reach out to me I had to return the tranracation and I'mStuck wth anotherI'm having loses here and square should pay for my loses ecaur did their incompetence
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, it appears that you are referring to two separate accounts that you have stated are on SquareFor the account linked to this name and email address there are notes related to a telephone conversation you had with a member from Square's Disputes Team on July 17, regarding to the matter you discussed in your messagePreviously there was an email message sent to you on July 16, regarding the matter If there are inquiries about a separate account, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures If you have additional questions please reply directly to the email messages sent to you with further information
Complaint: [redacted] I am rejecting this response because: the business failed to explain what the "high risk activity" they allege I committedIt is totally unacceptable to be accused of wrong doing without anything definitiveTheir action not only inconvenienced me in my financial transaction, but also left me burden with the cost of a brand new $ [redacted] card reader device I can no longer useSince the business doesn't want to release the findings of the high risk activity they should at least reemburse me the cost of their device.Sincerely, [redacted]
Hello,The personal identifiable information provided does not match any of our merchantsSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly [redacted] nTell us why here
Hello,Square has implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosureHowever, you are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s)Square investigated the matter and found no evidence indicating that Square’s system was in any way compromisedAs soon as Square was made aware of the issue, steps were taken to resolve and restore the security of your Square account.For more information, please refer to Section of Square's Terms of Service
Square is unable to reach out to the customer on your behalfIt’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successfulA good way to confirm this is by checking your online Square DashboardNote that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connectionWhen processing a payment, always make sure you have a strong 3G/Internet connection
Final Consumer Response / [redacted] (2000, 8, 2015/07/27) */ Square Incresolved this issue earlier today by refunding the $to the sender's account My gratitude to Revdex.com staff for intervening
Initial Business Response / [redacted] (1000, 5, 2016/03/25) */ Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The intent of the seller agreement is to avoid illegal and unlawful activityNowhere in the language does my account come close to being "high risk", nor did anyone contact the company about what in the submitted information is high riskAs the CEL, I can say for certain there is only business being conducted as it has for the past yearsInactivating the account with no notice or explanation is a violation of the sellers agreement which both parties agreed toUnless Square inc can justify the action they took, they are not upholding the standards of business nor their own terms of agreementHiding behind "obligations" to other companies does not give you permission to violate your own seller agreement by interpreting it however you please and by deactivating accounts with no notice or effort to get information from my companyThis situation is not close to being rectified Final Business Response / [redacted] (4000, 9, 2016/04/04) */ Square is unable to provide you with the reason for your deactivationAs stated in the email sent by Square, "Our decision to deactivate your account is finalOur "Seller Agreement" outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditionsI'm unable to address this with you any further, as I've shared all the information I can provide." Final Consumer Response / [redacted] (4200, 11, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is clear indication that instead of following the terms of the seller agreement, Square chooses to interpret them how they see necessary without clarification, without explanation and without notification to the user's accountFurther, the refusal to provide any other information is evidence that Square is hiding their violation of the seller agreement and choosing to terminate accounts at their discretionThis constitutes clear violation of the terms agreed upon
Hello [redacted] ,Thanks for writing inI checked on your refund and can see that it completed processing on 7/27/***Please let me know if you have any further questions
Initial Business Response / [redacted] (1000, 10, 2015/09/16) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivation For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not explain why the account was closedSame line and what is already posted onlineNot helpful at all Final Business Response / [redacted] (4000, 14, 2015/10/02) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) How is possible for them to have the right to hold my money for days for no reason whatsoeverThat rule has not been available to me to review when I initially signed, therefore I can not acceptThose are criminals and that is a fraud If we are looking for middle ground, than can I have my money in days? And somebody explain please why do I have to beg for my money from those thiefs? Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) they do not proposed any reasonable resolutionbasically repeating the same thing
Hello, Square took a look at your account, and while it appears these transactions were made successfully, Square has received notice that you disputed them directly with your card-issuing bank Square will work directly with your card-issuing bank once we receive notification of the billing disputePlease note that the dispute process can take up to days to resolve.Your card-issuing bank will be in touch once an official resolution is available
Please refer to the latest email correspondence sent by Square on [redacted] Hello ***,Thank you again for getting back in touchUnfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $ [redacted] , and the funds will not be deposited to your bank accountWe're sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of paymentTo refund a payment, please log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=785b952c46b1b3175937eb976e29b188e6684e8...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund".In the future, the best way to avoid issues with declined payments is to keep your transactions under $ [redacted] Please note that it is against our Seller Agreement to split transactions (for example, charging $ [redacted] twice instead of $ [redacted] once), which could result in deactivation of your Square accountIf you have any concerns, please refer to Part 1, section of our Seller Agreement (https://squareup.com/subscriptions/r?ee=8dfa4db276196cb3c7e3fe08ec7580c6f2f2e47...⇄ you for understanding.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: This is a total lieI have proof there is no charge backsthe account was opened on [redacted] 28, ***Deactivated on [redacted] 29, ***.one one charge on this accountcalled cardholder who confirmed with his card company there has been no charge backsYou can even look at my square account and see there has been none.Sincerely, [redacted]
Square has responded to your inquiry through emailPlease reply to the latest email correspondence sent by Square on 3/22/with any additional questions
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ This claim has been resolved and your account has been credited with all outstanding deposits on 12/16/and 12/24/Please refer to the latest email correspondence between you and Square for additional questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further investigation, a member from Square's Compliance Team reached out to you through email on October 5, The email stated: "We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Square Seller Agreement, which means we cannot accept payments related to your business." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no fraudulent activity and only after transactions they blocked my funds and suspended the account without any reason Final Business Response / [redacted] (4000, 9, 2015/11/24) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The right thing to do would have been to call me or the customer [redacted] was present at the time of the card was present, they were buying a van from my company and [redacted] card was decline at the time of the transaction, we try it time an amount of [redacted] and a amount of ***then amount on [redacted] through it was his card, so then his wife tried her card in the amount of [redacted] and got an approve and her signature was on the key padthe only thing square co would have had to do is call the card holder or chase to confirm the chargebut no one call me or [redacted] I got an e-mail telling my account was cxl bull grapp excuse, in the mean time you guys keep the money and know one could get in touch with the company at all, but you have the money WHAT KIND OF COMPANY TAKES PEOPLES MONEY AND DO NOT HAVE A CUSTOMER SERVICES NUMBER TO CALL I THINK YOU ARE A FRAD COMPANY AND I WILL MAKE IT KNOW...as of to day no one has call me or my company I wll never do business with you again and trust me I wiill make it know you are not a legit company
Initial Business Response / [redacted] (1000, 17, 2015/10/07) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Additionally, a message was sent to you through email on September 29, The message states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their generated responseThis is what they told me July They have the money on hold for the charge back for [redacted] they held it for over days I still have [redacted] on hold that hasn't been charged back is like you guys are holding money you have all ready received from my customers and depositedI need My funds backYou held them for days you have the money of the chargeback release my money Final Business Response / [redacted] (4000, 37, 2015/11/24) */ Upon further review, a member from Square's Account Services team reached out to you through email on November 16, The message states: "Since the extension was on September 29, these funds will be released on December 28." Please respond to the latest email correspondence from Square with additional questions or concerns Final Consumer Response / [redacted] (4200, 41, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! I want my funds released!asap this is insane you are holding funds for months gaining interest for months on my money please release my funds
(The consumer indicated he/she DID NOT accept the response from the business.)They did not remove block off my accountThey did not reach out to me I had to return the tranracation and I'mStuck wth anotherI'm having loses here and square should pay for my loses ecaur did their incompetence
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, it appears that you are referring to two separate accounts that you have stated are on SquareFor the account linked to this name and email address there are notes related to a telephone conversation you had with a member from Square's Disputes Team on July 17, regarding to the matter you discussed in your messagePreviously there was an email message sent to you on July 16, regarding the matter If there are inquiries about a separate account, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures If you have additional questions please reply directly to the email messages sent to you with further information
Complaint: [redacted] I am rejecting this response because: the business failed to explain what the "high risk activity" they allege I committedIt is totally unacceptable to be accused of wrong doing without anything definitiveTheir action not only inconvenienced me in my financial transaction, but also left me burden with the cost of a brand new $ [redacted] card reader device I can no longer useSince the business doesn't want to release the findings of the high risk activity they should at least reemburse me the cost of their device.Sincerely, [redacted]
Hello,The personal identifiable information provided does not match any of our merchantsSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly [redacted] nTell us why here
Hello,Square has implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosureHowever, you are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s)Square investigated the matter and found no evidence indicating that Square’s system was in any way compromisedAs soon as Square was made aware of the issue, steps were taken to resolve and restore the security of your Square account.For more information, please refer to Section of Square's Terms of Service
Square is unable to reach out to the customer on your behalfIt’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successfulA good way to confirm this is by checking your online Square DashboardNote that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connectionWhen processing a payment, always make sure you have a strong 3G/Internet connection
Final Consumer Response / [redacted] (2000, 8, 2015/07/27) */ Square Incresolved this issue earlier today by refunding the $to the sender's account My gratitude to Revdex.com staff for intervening
Initial Business Response / [redacted] (1000, 5, 2016/03/25) */ Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The intent of the seller agreement is to avoid illegal and unlawful activityNowhere in the language does my account come close to being "high risk", nor did anyone contact the company about what in the submitted information is high riskAs the CEL, I can say for certain there is only business being conducted as it has for the past yearsInactivating the account with no notice or explanation is a violation of the sellers agreement which both parties agreed toUnless Square inc can justify the action they took, they are not upholding the standards of business nor their own terms of agreementHiding behind "obligations" to other companies does not give you permission to violate your own seller agreement by interpreting it however you please and by deactivating accounts with no notice or effort to get information from my companyThis situation is not close to being rectified Final Business Response / [redacted] (4000, 9, 2016/04/04) */ Square is unable to provide you with the reason for your deactivationAs stated in the email sent by Square, "Our decision to deactivate your account is finalOur "Seller Agreement" outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditionsI'm unable to address this with you any further, as I've shared all the information I can provide." Final Consumer Response / [redacted] (4200, 11, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is clear indication that instead of following the terms of the seller agreement, Square chooses to interpret them how they see necessary without clarification, without explanation and without notification to the user's accountFurther, the refusal to provide any other information is evidence that Square is hiding their violation of the seller agreement and choosing to terminate accounts at their discretionThis constitutes clear violation of the terms agreed upon
Hello [redacted] ,Thanks for writing inI checked on your refund and can see that it completed processing on 7/27/***Please let me know if you have any further questions
Initial Business Response / [redacted] (1000, 10, 2015/09/16) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivation For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not explain why the account was closedSame line and what is already posted onlineNot helpful at all Final Business Response / [redacted] (4000, 14, 2015/10/02) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) How is possible for them to have the right to hold my money for days for no reason whatsoeverThat rule has not been available to me to review when I initially signed, therefore I can not acceptThose are criminals and that is a fraud If we are looking for middle ground, than can I have my money in days? And somebody explain please why do I have to beg for my money from those thiefs? Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) they do not proposed any reasonable resolutionbasically repeating the same thing
Hello, Square took a look at your account, and while it appears these transactions were made successfully, Square has received notice that you disputed them directly with your card-issuing bank Square will work directly with your card-issuing bank once we receive notification of the billing disputePlease note that the dispute process can take up to days to resolve.Your card-issuing bank will be in touch once an official resolution is available