Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI cannot tell you how happy I am to have my $2,released back to meIf it were not for the Revdex.com this company would have kept my funds as they have the past two yearsI appreciate your work immenselyYou were able to contact the company that refused to speak directly to the customerThis could have been handled in if the company would have a policy of speaking to individualsRegardless, your mediation was fantasticOnce the company was able to review my concerns, they respondedI hope Square will look into their customer service policyI have so many colleagues who have the same concernSincerely, Christyjo [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sarah [redacted]
Hello,One of Square representatives addressed this question already on 08/22/and emailed youSquare reviewed your account and found that this payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we’ll have to deactivate your Square accountIf you have any further questions please reach out to Square directly [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for DAYS! This is outrageousWhat kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.eme) no specific time frame as to when this will be doneRefund the money or deposit into my accountIt has already been days since this has taken placeTo wait another would absolutely unreasonable Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not agree with their policiesYou may, however, consider this matter closed as they have refunded the money to our clientsThank you Revdex.com for your assistance
Please refer to your email from [redacted] Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Square told me my money would be deposited into my account within daysIt has been daysThis includes the 1-day timeframe from depositsI would like my funds deposited immediately into my account of [redacted] I would like my $***+ deposited into my bank account
Hello Sara,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Square has no new information to provide about this account's deactivationDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsThe funds are set to release on May 29, as noted in the email sent by Square
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: Sender’s phone number or email address Recipient’s phone number or email address Exact amount of the payment Date of the payment Last four digits and card brand of your linked debit card Once I receive this information, I’ll be able to investigate furtherThanks for your help!
Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directly
Hello [redacted] ***,We've received notice of a $ [redacted] payment dispute on a payment you processed on [redacted] **, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Hi,Thanks for reaching outI was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace them.Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 7/24Amount: $***Your Acquirer Reference Number is: [redacted] Directed to a Card Ending: ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this
Please know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Square responded to your inquiry on November 5thThe most recent email to you was sent on November 16thPlease reply to that email with the information they requested if you need further assistance with this matter
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the following email sent on [redacted] 28: Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.
Complaint: [redacted] I am rejecting this response because:The bank did investigate and did reverse the charges and the very next day after the charges were reversed Square put the charges through again This complaint was not about any merchant in particular but someone other than me or my daughter opened an account using her routing and banking account number When I attempted to contact Square via telephone I was unable to speak with anyone because I didn'thave a customer code Sent Square an email and response Opened this complaint and still Square is not being responsive at all how do they expect to deal with fraud if at no time do they speak with or respond to consumers in good faith.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI cannot tell you how happy I am to have my $2,released back to meIf it were not for the Revdex.com this company would have kept my funds as they have the past two yearsI appreciate your work immenselyYou were able to contact the company that refused to speak directly to the customerThis could have been handled in if the company would have a policy of speaking to individualsRegardless, your mediation was fantasticOnce the company was able to review my concerns, they respondedI hope Square will look into their customer service policyI have so many colleagues who have the same concernSincerely, Christyjo [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sarah [redacted]
Hello,One of Square representatives addressed this question already on 08/22/and emailed youSquare reviewed your account and found that this payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we’ll have to deactivate your Square accountIf you have any further questions please reach out to Square directly [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for DAYS! This is outrageousWhat kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.eme) no specific time frame as to when this will be doneRefund the money or deposit into my accountIt has already been days since this has taken placeTo wait another would absolutely unreasonable Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not agree with their policiesYou may, however, consider this matter closed as they have refunded the money to our clientsThank you Revdex.com for your assistance
Please refer to your email from [redacted] Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Square does not release its policies and procedures, as to the refund its something you would need to speak with [redacted] on
Square told me my money would be deposited into my account within daysIt has been daysThis includes the 1-day timeframe from depositsI would like my funds deposited immediately into my account of [redacted] I would like my $***+ deposited into my bank account
Hello Sara,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Square has no new information to provide about this account's deactivationDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsThe funds are set to release on May 29, as noted in the email sent by Square
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: Sender’s phone number or email address Recipient’s phone number or email address Exact amount of the payment Date of the payment Last four digits and card brand of your linked debit card Once I receive this information, I’ll be able to investigate furtherThanks for your help!
Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directly
Hello [redacted] ***,We've received notice of a $ [redacted] payment dispute on a payment you processed on [redacted] **, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team
Hi,Thanks for reaching outI was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace them.Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 7/24Amount: $***Your Acquirer Reference Number is: [redacted] Directed to a Card Ending: ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this
Please know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Square responded to your inquiry on November 5thThe most recent email to you was sent on November 16thPlease reply to that email with the information they requested if you need further assistance with this matter
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the following email sent on [redacted] 28: Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.
Complaint: [redacted] I am rejecting this response because:The bank did investigate and did reverse the charges and the very next day after the charges were reversed Square put the charges through again This complaint was not about any merchant in particular but someone other than me or my daughter opened an account using her routing and banking account number When I attempted to contact Square via telephone I was unable to speak with anyone because I didn'thave a customer code Sent Square an email and response Opened this complaint and still Square is not being responsive at all how do they expect to deal with fraud if at no time do they speak with or respond to consumers in good faith.Sincerely, [redacted] ***