Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understands that it can be frustrating to have your account deactivatedUnfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsIf you need to communicate further regarding your account, please feel free to reply to the notice of deactivation and a representative will do their best to address your concern
Hello ***,We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your business.We regret that,... starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.
Hello,Thank you for your concern regarding this seller - Square's Account Services team is happy to investigate this claim and take appropriate actionSquare does not have more information to provide to you at this time
If you’re unable to locate the specific credit Square has initiated please escalate for further researchOftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction we initiatedYour debit card operations team might need to follow up with Visa or MasterCard to remediate this issue
Complaint: [redacted] I am rejecting this response because:There was no pattern of transactionsThat was my first transaction using this companyI want my money now.Sincerely, [redacted]
Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we do not make outbound calls.While I understand this can be frustrating, we do this to provide the best possible service to our active merchantsYou’re welcome to respond to this email with the email address you used to open your square account and we'll follow up with you
Please refer to the email sent to you on [redacted] 23: Hello ***, We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won't be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountYou also may not accept payment on behalf of another businessYou must be providing the goods or service in exchange for every payment processed through your Square accountIn addition, you are financially liable for any and all payment disputes initiated on payments taken on your Square accountPlease refund the payments in questionIf you aren't sure how to refund a payment, this "Support Center article":https://square.com/help/en-us/article/5060-process-refunds will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we'll have to deactivate your Square accountPlease respond letting us know that you have completed the refundThank you, Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello, Upon further investigation, a member from Square's Disputes Team reached out to you on August 4, with instructions on how to expedite the dispute process Another email was sent to you on August 5, asking you to "Please request from your customer a copy of the cancellation letter from their bankAnother option will be to request a copy of your customer's credit card statement showing the cancellation of the chargeback disputePlease note that when there is a payment dispute, we have to hold the transaction amount in your Square account until the dispute is resolvedIf your available Square balance is less than the disputed amount, we must debit the funds from the bank account linked to your Square account" Please reply directly to the message that was sent to you by Square's Disputes Team with a copy of the requested information in order to have the process expedited
I do not accept this generic cookie-cutter response from SquareI have retained an attorney and we are preparing the lawsuitSquare has defrauded me of money(s) which are rightfully mineThey have no grounds for holding themI will be seeking attorney’s fees, court costs, and (3X) the amount of the damages which is allowed in the state of New JerseyMy attorney has reviewed everything and believes wholeheartedly that Square committed an act of consumer fraud against meIf Square releases the $that is owed to me IMMEDIATELY, I will not proceed with legal actionOtherwise, I have no choice but to see them in courtTheir company has caused me an undue hardship and I won’t allow them to hold my funds any longer without serious legal repercussions
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may causeUnfortunately, we’re unable to process your returns because it’s been over days since the date of purchase, which is outside of Square’s return window
Complaint: [redacted] I am rejecting this response because: as I stated in the last message, Square is not providing ANY specific info as to WHY AND WHAT made my acct 'suspicious' and warranted the closing of the accountSincerely, [redacted]
Beside following the steps below we can only recommend to file a dispute with out bank if the charge is still showing up on your statement Hi [redacted] Thanks for reaching out! Square Cash payments can be cancelled if they haven’t yet been redeemed by your recipientTo do so from the app: Tap the clock icon in the top-right cornerTap the recipient’s nameYou will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemedTap Cancel PaymentTap OK to confirmYou can also click the cancel link within the confirmation email you receivedYour funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel itYou can send a request for money to your recipient by creating a new Cash request from-the-cash-appPlease let me know if you have any other questions
We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
I spoke to my bank and they have not received any fundsThey informed mme that it only takes to business days to processIt has been nine business day, so my assumption is my bank has not received any fundI can not express how imperative I receive my fund quicker then daysAgain this is my rent we are speaking of.Complaint: [redacted] I am rejecting this response because:Sincerely,Roberta [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." Additionally, a message was sent to you on on August 28, that states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email stating when we would be refunded Forwarded message From: Square Account Services Date: Wed, Jul 8, at 7:PM Subject: Message from Square To: [redacted] @gmail.com __________________________________ Hello Amanda, Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on June 29, these funds will be released on August Depending on your bank's policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds If you don't want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date To refund a payment, please log in to the Square Dashboard from a computer Use the date selector tool to locate the specific payment Click the payment you'd like to refund, then click "Issue Refund." Select the reason you're refunding the payment, and click "Issue Refund." It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer Please let us know if you have any questions [redacted] Square Account Services Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders Please note in the previous email the datesThe Square customer was promised payment by August 28thThe account was canceled June 29thAgain Square is showing its level of unethical and fraudulent behaviorAt this stage is it possible to forward this to the attorney generals office Final Business Response / [redacted] (4000, 21, 2015/11/06) */ This customer has not attempted to contact Square since September If the customer had contacted Square to receive funds, as he or she was instructed, we would have been able to resolve the case and release the funds in that mannerBecause the customer did not contact Square, we request that issues like this be routed through our online portalWe would have seen the response The funds were released on October Thank you Final Consumer Response / [redacted] (2000, 23, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did pay a few days agowe tried to contact them many times and they would not even take the callsNever do business with these people they are horrible and lie
Please review Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivation
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Square sent an email on 115/about your account statusThe messages states: "Our decision to deactivate your account is finalOur Seller Agreement outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditionsI'm unable to address this with you any further, as I've shared all the information I can provide." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Please refer to the following email sent on [redacted] **: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsA**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understands that it can be frustrating to have your account deactivatedUnfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional detailsIf you need to communicate further regarding your account, please feel free to reply to the notice of deactivation and a representative will do their best to address your concern
Hello ***,We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your business.We regret that,... starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.
Hello,Thank you for your concern regarding this seller - Square's Account Services team is happy to investigate this claim and take appropriate actionSquare does not have more information to provide to you at this time
If you’re unable to locate the specific credit Square has initiated please escalate for further researchOftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction we initiatedYour debit card operations team might need to follow up with Visa or MasterCard to remediate this issue
Complaint: [redacted] I am rejecting this response because:There was no pattern of transactionsThat was my first transaction using this companyI want my money now.Sincerely, [redacted]
Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we do not make outbound calls.While I understand this can be frustrating, we do this to provide the best possible service to our active merchantsYou’re welcome to respond to this email with the email address you used to open your square account and we'll follow up with you
Please refer to the email sent to you on [redacted] 23: Hello ***, We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won't be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountYou also may not accept payment on behalf of another businessYou must be providing the goods or service in exchange for every payment processed through your Square accountIn addition, you are financially liable for any and all payment disputes initiated on payments taken on your Square accountPlease refund the payments in questionIf you aren't sure how to refund a payment, this "Support Center article":https://square.com/help/en-us/article/5060-process-refunds will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, we'll have to deactivate your Square accountPlease respond letting us know that you have completed the refundThank you, Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello, Upon further investigation, a member from Square's Disputes Team reached out to you on August 4, with instructions on how to expedite the dispute process Another email was sent to you on August 5, asking you to "Please request from your customer a copy of the cancellation letter from their bankAnother option will be to request a copy of your customer's credit card statement showing the cancellation of the chargeback disputePlease note that when there is a payment dispute, we have to hold the transaction amount in your Square account until the dispute is resolvedIf your available Square balance is less than the disputed amount, we must debit the funds from the bank account linked to your Square account" Please reply directly to the message that was sent to you by Square's Disputes Team with a copy of the requested information in order to have the process expedited
I do not accept this generic cookie-cutter response from SquareI have retained an attorney and we are preparing the lawsuitSquare has defrauded me of money(s) which are rightfully mineThey have no grounds for holding themI will be seeking attorney’s fees, court costs, and (3X) the amount of the damages which is allowed in the state of New JerseyMy attorney has reviewed everything and believes wholeheartedly that Square committed an act of consumer fraud against meIf Square releases the $that is owed to me IMMEDIATELY, I will not proceed with legal actionOtherwise, I have no choice but to see them in courtTheir company has caused me an undue hardship and I won’t allow them to hold my funds any longer without serious legal repercussions
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may causeUnfortunately, we’re unable to process your returns because it’s been over days since the date of purchase, which is outside of Square’s return window
Complaint: [redacted] I am rejecting this response because: as I stated in the last message, Square is not providing ANY specific info as to WHY AND WHAT made my acct 'suspicious' and warranted the closing of the accountSincerely, [redacted]
Beside following the steps below we can only recommend to file a dispute with out bank if the charge is still showing up on your statement Hi [redacted] Thanks for reaching out! Square Cash payments can be cancelled if they haven’t yet been redeemed by your recipientTo do so from the app: Tap the clock icon in the top-right cornerTap the recipient’s nameYou will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemedTap Cancel PaymentTap OK to confirmYou can also click the cancel link within the confirmation email you receivedYour funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel itYou can send a request for money to your recipient by creating a new Cash request from-the-cash-appPlease let me know if you have any other questions
We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
I spoke to my bank and they have not received any fundsThey informed mme that it only takes to business days to processIt has been nine business day, so my assumption is my bank has not received any fundI can not express how imperative I receive my fund quicker then daysAgain this is my rent we are speaking of.Complaint: [redacted] I am rejecting this response because:Sincerely,Roberta [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." Additionally, a message was sent to you on on August 28, that states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email stating when we would be refunded Forwarded message From: Square Account Services Date: Wed, Jul 8, at 7:PM Subject: Message from Square To: [redacted] @gmail.com __________________________________ Hello Amanda, Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on June 29, these funds will be released on August Depending on your bank's policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds If you don't want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date To refund a payment, please log in to the Square Dashboard from a computer Use the date selector tool to locate the specific payment Click the payment you'd like to refund, then click "Issue Refund." Select the reason you're refunding the payment, and click "Issue Refund." It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer Please let us know if you have any questions [redacted] Square Account Services Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders Please note in the previous email the datesThe Square customer was promised payment by August 28thThe account was canceled June 29thAgain Square is showing its level of unethical and fraudulent behaviorAt this stage is it possible to forward this to the attorney generals office Final Business Response / [redacted] (4000, 21, 2015/11/06) */ This customer has not attempted to contact Square since September If the customer had contacted Square to receive funds, as he or she was instructed, we would have been able to resolve the case and release the funds in that mannerBecause the customer did not contact Square, we request that issues like this be routed through our online portalWe would have seen the response The funds were released on October Thank you Final Consumer Response / [redacted] (2000, 23, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did pay a few days agowe tried to contact them many times and they would not even take the callsNever do business with these people they are horrible and lie
Please review Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivation
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Square sent an email on 115/about your account statusThe messages states: "Our decision to deactivate your account is finalOur Seller Agreement outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditionsI'm unable to address this with you any further, as I've shared all the information I can provide." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Please refer to the following email sent on [redacted] **: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsA**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services