Complaint: [redacted] I am rejecting this response because:If this company truly tried to reach me they would have left a message and phone numberAlso I received their product after I told them this was fraudI emailed the company back again asking how to return their SquareNo response again Sincerely, [redacted]
Hi, Thanks for reaching out. So that Square can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account Once Square receives this information, Square will be able to investigate further.
Hello, As previously stated, Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute Please note Square reserves the right to recover funds for disputed transactionsTo learn more, please visit Square’s Cash Terms of Service and Payment Terms
Complaint: [redacted] I am rejecting this response because: I was informed by Square when the one account disputed a charge (by mistake) that I was secured and protected for $ [redacted] for any dispute Square is withholding $ [redacted] in deposits made prior to deactivating my account Thus, Square should be releasing all of the deposit amount now I expect my full deposit of $ [redacted] to be transferred into my linked bank account by no more than days from the deactivation date of Aug Square did not inform me of any of these withholdings and deactivation policy until after they deactivated my account Square should be showing me and Revdex.com of this deactivation policy PRIOR to enrolling as well as informing potential new customers what are the reasons for deactivation in order to avoid itTHEY NEVER PROVIDED THIS INFORMATION PRIOR TO ENROLLING Thus, the deactivation policy seems to be at the "whim" of the company? Not a fair business practice I expect Square to amend their enrollment agreement to include these terms for all new potential customers as well as transfer my $ [redacted] to my linked account Sincerely, [redacted]
Please refer to the following email sent on [redacted] 4: Hello Frances, We are writing to notify you of a Tax Levy received from the [redacted] Taxation and Revenue Department for your account. As such, we have placed a freeze on your account for all available funds up to the amount of the... imposed levy ($ [redacted] ), and any available funds will be remitted to the [redacted] Taxation and Revenue Department. Please contact the [redacted] Taxation and Revenue Department to resolve this matter at 505-841-6287 or 505-841-6284 If we receive notification that the levy has been lifted, we will remove the current freeze on your settlement and deposits will resume as normal. In the instance we do not receive a notification of release, we are legally obligated to remit funds. Please reply to this email if you have any questions. A release may be faxed to us directly at 855-629-0763. Thank you, Square Tax Operations
Square has reviewed your response for the dispute.Next steps:Square will submit your response to your customer’s bank to challenge the dispute claimThe bank will review the response and will notify us of their official resolutionYou can track the status of your dispute on your DashboardPlease note that it may take up to days for your payment dispute to be resolved
Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once... Square receives this information, Square will be able to investigate further.
Please refer to the latest correspondence sent by Square on 3/2/Hello ***Thank you again for getting back in touchWhile there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $3,and $4,685.40, and the funds will not be deposited to your bank accountWe’re sorry for any inconvenience this may cause.In the future, the best way to avoid issues with declined payments is to keep your transactions under $2,Please note that it is against our Seller Agreement to split transactions (for example, charging $3,twice instead of $6,once), which could result in deactivation of your Square accountIf you have any concerns, please refer to Part 1, Section of our Seller Agreement.Again, we appreciate your selling with Square and apologize for any inconvenience this may cause
Please refer to the latest email correspondence sent by Square on 5/22/**Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Square has credit your account $3,on 1/15/Please refer to the latest email correspondence with Square with any additional questions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I was able to transfer the funds from my account to another recipientSincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)That's still not an answer or response because you haven't given me a valid reason on why you're going to hold the money why you are closing my account or why you sent me letters saying that my customers that came in were fraud and told me to call the cops
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:This is the same canned response sent the first timeObviously they cannot take time to write true responseRevdex.com please move forward as appropriate Sincerely, [redacted]
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderIf this is your first dispute, Square will protect you by challenging it automatically on your behalfIf Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balanceIf this occurs, any new payments will be used to cover the negative Cash balance resulting from the disputeWe challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the senderPlease note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services
Complaint: [redacted] I am rejecting this response because: We have used square at our other auctions and didn't have a problem. This sale wasn't any different from the others except that our secretary forgot to give us the square and went out of town. So in the beginning of the sale we called her and she plugged in the CC#. Then after speaking with a square sales rep, he suggested that we could transfer our account to another phone and plug it in ourselves. That's what we did and without notice, all the money that we took in that day is now being held. We also were deactivated and are not able to contact anyone from the company, because you need a member code and ours has been stripped. The money that we charged is our clients money and not ours. We have a fiduciary responsibility to get the client his/her money within 14 business days after the sale. We are now past that time and still have not heard how or when we are getting the money. Square repeatedly sends us to their website to read about refunds. That's not what we are interested in. We need the funds from the sale. We will not be satisfied until we speak with a Square rep and get answers to our questions. We have sent this information to our attorney and are waiting for a response. We see that this has happened with many of the square clients and they feel the same way we do. I would like to alert people to beware that this service is less than reputable and lacks customer service support as well as business morals! We have switched to another service and are able to get in touch with them with just a phone call. I can be reached at [redacted] if the folks at square should has the common courtesy to contact me. [redacted]
Complaint: [redacted] I am rejecting this response because:this is directing me to seek support from the same avenues I've already attempted to receive supportIf they wanna reach out directly and make amends that's fine, but I'm not going to through the process of submitting a complaint and going through emails for weeks again Sincerely, [redacted] [email protected]
Please refer to the email correspondence between you and Square from 1/11/**The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**It typically takes [redacted] days for the reader to arrive, but it can occasionally take a little bit longerSince it has now been more than [redacted] days, the reader might have been lost in transitIf you need one immediately, you can purchase a reader at a local retailerWhile readers cost $ [redacted] at retail stores, you'll find a $ [redacted] redemption code within the packaging, which you can enter at Squareup.com/redeemNote that you can redeem only one redemption code per Square accountYou can also order a new free reader by visiting your online dashboardYou'll receive an email confirmation as soon as it's shipped."
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Square credited your account for the final deposit on 1/20/16. There are two outstanding disputes on your account in the amounts of $4975.61 and $5201.62. These were both initiated by your customer at their financial institution or credit card... company. Square does not have the ability to initiate any dispute or chargeback. Square is currently awaiting your response to the Information Request Forms to challenge these disputes on your behalf.
Complaint: [redacted] I am rejecting this response because:If this company truly tried to reach me they would have left a message and phone numberAlso I received their product after I told them this was fraudI emailed the company back again asking how to return their SquareNo response again Sincerely, [redacted]
Hi, Thanks for reaching out. So that Square can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account Once Square receives this information, Square will be able to investigate further.
Hello, As previously stated, Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute Please note Square reserves the right to recover funds for disputed transactionsTo learn more, please visit Square’s Cash Terms of Service and Payment Terms
Complaint: [redacted] I am rejecting this response because: I was informed by Square when the one account disputed a charge (by mistake) that I was secured and protected for $ [redacted] for any dispute Square is withholding $ [redacted] in deposits made prior to deactivating my account Thus, Square should be releasing all of the deposit amount now I expect my full deposit of $ [redacted] to be transferred into my linked bank account by no more than days from the deactivation date of Aug Square did not inform me of any of these withholdings and deactivation policy until after they deactivated my account Square should be showing me and Revdex.com of this deactivation policy PRIOR to enrolling as well as informing potential new customers what are the reasons for deactivation in order to avoid itTHEY NEVER PROVIDED THIS INFORMATION PRIOR TO ENROLLING Thus, the deactivation policy seems to be at the "whim" of the company? Not a fair business practice I expect Square to amend their enrollment agreement to include these terms for all new potential customers as well as transfer my $ [redacted] to my linked account Sincerely, [redacted]
Please refer to the following email sent on [redacted] 4: Hello Frances, We are writing to notify you of a Tax Levy received from the [redacted] Taxation and Revenue Department for your account. As such, we have placed a freeze on your account for all available funds up to the amount of the... imposed levy ($ [redacted] ), and any available funds will be remitted to the [redacted] Taxation and Revenue Department. Please contact the [redacted] Taxation and Revenue Department to resolve this matter at 505-841-6287 or 505-841-6284 If we receive notification that the levy has been lifted, we will remove the current freeze on your settlement and deposits will resume as normal. In the instance we do not receive a notification of release, we are legally obligated to remit funds. Please reply to this email if you have any questions. A release may be faxed to us directly at 855-629-0763. Thank you, Square Tax Operations
Square has reviewed your response for the dispute.Next steps:Square will submit your response to your customer’s bank to challenge the dispute claimThe bank will review the response and will notify us of their official resolutionYou can track the status of your dispute on your DashboardPlease note that it may take up to days for your payment dispute to be resolved
Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once... Square receives this information, Square will be able to investigate further.
Please refer to the latest correspondence sent by Square on 3/2/Hello ***Thank you again for getting back in touchWhile there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $3,and $4,685.40, and the funds will not be deposited to your bank accountWe’re sorry for any inconvenience this may cause.In the future, the best way to avoid issues with declined payments is to keep your transactions under $2,Please note that it is against our Seller Agreement to split transactions (for example, charging $3,twice instead of $6,once), which could result in deactivation of your Square accountIf you have any concerns, please refer to Part 1, Section of our Seller Agreement.Again, we appreciate your selling with Square and apologize for any inconvenience this may cause
Please refer to the latest email correspondence sent by Square on 5/22/**Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Square has credit your account $3,on 1/15/Please refer to the latest email correspondence with Square with any additional questions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I was able to transfer the funds from my account to another recipientSincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)That's still not an answer or response because you haven't given me a valid reason on why you're going to hold the money why you are closing my account or why you sent me letters saying that my customers that came in were fraud and told me to call the cops
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:This is the same canned response sent the first timeObviously they cannot take time to write true responseRevdex.com please move forward as appropriate Sincerely, [redacted]
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderIf this is your first dispute, Square will protect you by challenging it automatically on your behalfIf Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balanceIf this occurs, any new payments will be used to cover the negative Cash balance resulting from the disputeWe challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the senderPlease note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services
Complaint: [redacted] I am rejecting this response because: We have used square at our other auctions and didn't have a problem. This sale wasn't any different from the others except that our secretary forgot to give us the square and went out of town. So in the beginning of the sale we called her and she plugged in the CC#. Then after speaking with a square sales rep, he suggested that we could transfer our account to another phone and plug it in ourselves. That's what we did and without notice, all the money that we took in that day is now being held. We also were deactivated and are not able to contact anyone from the company, because you need a member code and ours has been stripped. The money that we charged is our clients money and not ours. We have a fiduciary responsibility to get the client his/her money within 14 business days after the sale. We are now past that time and still have not heard how or when we are getting the money. Square repeatedly sends us to their website to read about refunds. That's not what we are interested in. We need the funds from the sale. We will not be satisfied until we speak with a Square rep and get answers to our questions. We have sent this information to our attorney and are waiting for a response. We see that this has happened with many of the square clients and they feel the same way we do. I would like to alert people to beware that this service is less than reputable and lacks customer service support as well as business morals! We have switched to another service and are able to get in touch with them with just a phone call. I can be reached at [redacted] if the folks at square should has the common courtesy to contact me. [redacted]
Complaint: [redacted] I am rejecting this response because:this is directing me to seek support from the same avenues I've already attempted to receive supportIf they wanna reach out directly and make amends that's fine, but I'm not going to through the process of submitting a complaint and going through emails for weeks again Sincerely, [redacted] [email protected]
Please refer to the email correspondence between you and Square from 1/11/**The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**It typically takes [redacted] days for the reader to arrive, but it can occasionally take a little bit longerSince it has now been more than [redacted] days, the reader might have been lost in transitIf you need one immediately, you can purchase a reader at a local retailerWhile readers cost $ [redacted] at retail stores, you'll find a $ [redacted] redemption code within the packaging, which you can enter at Squareup.com/redeemNote that you can redeem only one redemption code per Square accountYou can also order a new free reader by visiting your online dashboardYou'll receive an email confirmation as soon as it's shipped."
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Square credited your account for the final deposit on 1/20/16. There are two outstanding disputes on your account in the amounts of $4975.61 and $5201.62. These were both initiated by your customer at their financial institution or credit card... company. Square does not have the ability to initiate any dispute or chargeback. Square is currently awaiting your response to the Information Request Forms to challenge these disputes on your behalf.