Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountWe can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team
Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the... Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square's actions amount to theft. They have stolen our money and say they will not remit it for 90 days. Why wait so long? If you feel the transaction is fraudulent, then you can just reverse the transaction. This was our FIRST TRANSACTION with Square. We hadn't even received their card reader in the mail, yet. We cannot fathom why Square has treated us the way that they have and they give no rationale other than they feel we are some sort of risk to them based upon one (our first and only) transaction. We are an accredited auction house and have been in business for 4 years. We feel that Square unfairly targets businesses like ourselves to exploit them for free money. It is a Ponzi scheme. We feel that they think we will just go away, that we are insignificant. Well, we are important and we have a loud voice. Shame on Square and their actions. They need to be shown that you cannot treat innocent and honest customers in such a manner. Final Business Response / [redacted] (4000, 9, 2016/02/29) */ Please refer to the email correspondence sent by Square on 2/9/16. The message states: "We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment." Final Consumer Response / [redacted] (4200, 11, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE FULLY REJECT SQUARE'S PROPOSED RESOLUTION We need our funds released NOW. They are holding $913.89 of our money for no reason. We think this may be their business model, like a Ponzi Scheme: freeze the funds of new customers and use said funds for free. The effect this will have on our business is devastating. Our business is predicated on cash flow. Without our funds, we will be unable to make timely payments to the vendors we need in order to continue to do business. If they were holding $50, we might not care so much, but this is almost $1000. It is a sizable sum. The cost of Square's card reader was free....oh, no it wasn't. It cost us $1000 and we still have not received it, yet. it's a good thing we did not run the transaction for the most expensive item we sold in our auction through Square: A Theo Faberge egg that sold for a grand total of $9250. Luckily, this customer is sending us an international wire transfer. Holding those funds would have caused damages beyond repair. We cannot believe that this company has treated us in such a manner. If we were established with a credit card processor before, we would not have needed their help. Their seemingly arbitrary and incongruent rationale for deactivating our account is reprehensible. If they don't need us, then we certainly don't need them. We feel as if our money has been stolen. This was our first transaction. We had not even received their card reader when they deactivated our account. And they're going to keep our money for 90 days. Their offer for me to refund my customer's money and seek alternate payment is laughable. How can I refund money that Square won't release to me? AND our customer has already received her merchandise, so has no incentive to comply. Square has never said that this transaction was fraudulent. As a result, they are admitting that this is a legitimate transaction and in spite of this fact is holding our money for 90 days. Why didn't Square reverse the transaction on their own when they deactivated our account? Because that would have meant they did not get the use of our $913.89 to fund their Ponzi scheme for 90- days. Square sees us as a very small ant that they think they can crush any time they want.
Complaint: [redacted] I am rejecting this response because:My bank will not cancel the transaction or dispute the charge as I have stated many times. They have directed my to Square and informed me that I need to get my money back through Square. Square is telling me that I need to contact my bank. Everyone is pointing the finger and no one seems to want to help resolve this matter. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: 1- I need Squareup to refund all money that they have deducted (in the name of so called charges) from my bank account 2- Squareup is not being fare in hitting charges for same transactions over and over 3- I need Squareup to apologize for mental torture and disturbance they gave to me 4- Squareup should also refund bank charges that my bank hit me due to ACH transactions 5- They are never being cooperative with customers not they have provided any call back number Sincerely, [redacted] ***
Hello,Because you sent this person funds by initiating a new transaction, their bank does not consider this to be a refund of the transactions in question. Therefore, they were still able to dispute the transactions with their bank.Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Square can send you your money as soon as you’ve linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacksUnfortunately, Square can’t deposit to prepaid bank cards or online-only accounts.To link a bank account, follow these steps:Sign in to Account & Settings in your online Square Dashboard.Add the requested bank account informationWhen adding a name for your bank, pick any name that will help you identify the accountIt doesn’t have to be the same name on the bank accountIt’s good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checksYou’ll want to confirm with your credit union that you’re using the correct account number.Click Verify Account.The verification process can take up to business daysWe’ll send a small deposit to your account and then withdraw the same amount to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your online dashboard.Once your bank account has verified, your deposits will be sent according to your deposit scheduleIf you’d like, you can learn more about Square’s different deposit schedules in Square's Support Center
Complaint: [redacted] I am rejecting this response because: There are details to address that I would only discuss over the phone Sincerely, [redacted] ***
span.s1 {font-kerning: none} Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used... to open the Square account Once I receive this information, I’ll be able to investigate further.
Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
To ensure that your payment dispute is considered for Chargeback Protection, the response to the initial request for supporting information must be within the required 7-day timeframe
Hello ***, Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transactionIf a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statementThe statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG formatIf we are able to determine the case has been officially canceled, we will be happy to close the dispute for you.HoldenSquare Disputes
Hello [redacted] ,We’re sorry to inform you that we have deactivated your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of our Payment Terms.We regret that you will no longer be able to process transactions using SquareIn order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.AbigailSquare Account Services
Complaint: [redacted] I am rejecting this response because: I have asked for a clear reason as to why our account was deactivatedThis has not been givenI also specifically requested a phone call to sort this out and this request has also been repeatedly ignored.Sincerely, [redacted]
Please refer to the latest email correspondence sent by Square on 5/8/16. Hello [redacted] Thank you for using Square.To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent payment. Until we have confirmed this information,... deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and would like to resume deposits to your bank account as soon as possible. With your cooperation, we hope to resolve this situation in 1-2 business days.Please respond promptly to this email with the following information:1. Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization forms.2. Government-issued documentation about your business, such as a business license, annual report, or seller's license.3. Other mentions of your business, such as your website, your Yelp/Facebook page, a news article, or an advertisement.4. Your three most recent bank statements for the bank account linked to your Square account.5. A detailed description of the goods or services provided.You may attach the requested documentation in either PDF or JPEG format.Thanks in advance for your cooperation.Sincerely,
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final
Square has given multiple options on receiving a free readerSquare has no new information to provide at this timeTo request another reader, please refer to the latest email correspondence between you and Square
Complaint: [redacted] I am rejecting this response because: This is a Bt responseThis company has done nothing to satisfy meThey have not lost a customer along with several more that know plus anyone else I encounterI will encourage other people not to do business with this company this company has not contacted me at all I have lost money because of their ignorance I hope other people do the same and let people know how these Crooks do business Sincerely, [redacted]
Please refer to the latest correspondence sent by Square on 5/27***Hello, Thanks for following upWe understand that this can be a frustrating experienceUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement)Again, we apologize for any inconvenience this may have caused
Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountWe can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team
Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the... Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square's actions amount to theft. They have stolen our money and say they will not remit it for 90 days. Why wait so long? If you feel the transaction is fraudulent, then you can just reverse the transaction. This was our FIRST TRANSACTION with Square. We hadn't even received their card reader in the mail, yet. We cannot fathom why Square has treated us the way that they have and they give no rationale other than they feel we are some sort of risk to them based upon one (our first and only) transaction. We are an accredited auction house and have been in business for 4 years. We feel that Square unfairly targets businesses like ourselves to exploit them for free money. It is a Ponzi scheme. We feel that they think we will just go away, that we are insignificant. Well, we are important and we have a loud voice. Shame on Square and their actions. They need to be shown that you cannot treat innocent and honest customers in such a manner. Final Business Response / [redacted] (4000, 9, 2016/02/29) */ Please refer to the email correspondence sent by Square on 2/9/16. The message states: "We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment." Final Consumer Response / [redacted] (4200, 11, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE FULLY REJECT SQUARE'S PROPOSED RESOLUTION We need our funds released NOW. They are holding $913.89 of our money for no reason. We think this may be their business model, like a Ponzi Scheme: freeze the funds of new customers and use said funds for free. The effect this will have on our business is devastating. Our business is predicated on cash flow. Without our funds, we will be unable to make timely payments to the vendors we need in order to continue to do business. If they were holding $50, we might not care so much, but this is almost $1000. It is a sizable sum. The cost of Square's card reader was free....oh, no it wasn't. It cost us $1000 and we still have not received it, yet. it's a good thing we did not run the transaction for the most expensive item we sold in our auction through Square: A Theo Faberge egg that sold for a grand total of $9250. Luckily, this customer is sending us an international wire transfer. Holding those funds would have caused damages beyond repair. We cannot believe that this company has treated us in such a manner. If we were established with a credit card processor before, we would not have needed their help. Their seemingly arbitrary and incongruent rationale for deactivating our account is reprehensible. If they don't need us, then we certainly don't need them. We feel as if our money has been stolen. This was our first transaction. We had not even received their card reader when they deactivated our account. And they're going to keep our money for 90 days. Their offer for me to refund my customer's money and seek alternate payment is laughable. How can I refund money that Square won't release to me? AND our customer has already received her merchandise, so has no incentive to comply. Square has never said that this transaction was fraudulent. As a result, they are admitting that this is a legitimate transaction and in spite of this fact is holding our money for 90 days. Why didn't Square reverse the transaction on their own when they deactivated our account? Because that would have meant they did not get the use of our $913.89 to fund their Ponzi scheme for 90- days. Square sees us as a very small ant that they think they can crush any time they want.
Complaint: [redacted] I am rejecting this response because:My bank will not cancel the transaction or dispute the charge as I have stated many times. They have directed my to Square and informed me that I need to get my money back through Square. Square is telling me that I need to contact my bank. Everyone is pointing the finger and no one seems to want to help resolve this matter. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: 1- I need Squareup to refund all money that they have deducted (in the name of so called charges) from my bank account 2- Squareup is not being fare in hitting charges for same transactions over and over 3- I need Squareup to apologize for mental torture and disturbance they gave to me 4- Squareup should also refund bank charges that my bank hit me due to ACH transactions 5- They are never being cooperative with customers not they have provided any call back number Sincerely, [redacted] ***
Hello,Because you sent this person funds by initiating a new transaction, their bank does not consider this to be a refund of the transactions in question. Therefore, they were still able to dispute the transactions with their bank.Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Square can send you your money as soon as you’ve linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacksUnfortunately, Square can’t deposit to prepaid bank cards or online-only accounts.To link a bank account, follow these steps:Sign in to Account & Settings in your online Square Dashboard.Add the requested bank account informationWhen adding a name for your bank, pick any name that will help you identify the accountIt doesn’t have to be the same name on the bank accountIt’s good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checksYou’ll want to confirm with your credit union that you’re using the correct account number.Click Verify Account.The verification process can take up to business daysWe’ll send a small deposit to your account and then withdraw the same amount to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your online dashboard.Once your bank account has verified, your deposits will be sent according to your deposit scheduleIf you’d like, you can learn more about Square’s different deposit schedules in Square's Support Center
Complaint: [redacted] I am rejecting this response because: There are details to address that I would only discuss over the phone Sincerely, [redacted] ***
span.s1 {font-kerning: none} Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used... to open the Square account Once I receive this information, I’ll be able to investigate further.
Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
Complaint: [redacted] I am rejecting this response because:Sincerely,Matthew [redacted]
To ensure that your payment dispute is considered for Chargeback Protection, the response to the initial request for supporting information must be within the required 7-day timeframe
Hello ***, Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transactionIf a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statementThe statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG formatIf we are able to determine the case has been officially canceled, we will be happy to close the dispute for you.HoldenSquare Disputes
Hello [redacted] ,We’re sorry to inform you that we have deactivated your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of our Payment Terms.We regret that you will no longer be able to process transactions using SquareIn order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.AbigailSquare Account Services
Complaint: [redacted] I am rejecting this response because: I have asked for a clear reason as to why our account was deactivatedThis has not been givenI also specifically requested a phone call to sort this out and this request has also been repeatedly ignored.Sincerely, [redacted]
Please refer to the latest email correspondence sent by Square on 5/8/16. Hello [redacted] Thank you for using Square.To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent payment. Until we have confirmed this information,... deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and would like to resume deposits to your bank account as soon as possible. With your cooperation, we hope to resolve this situation in 1-2 business days.Please respond promptly to this email with the following information:1. Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization forms.2. Government-issued documentation about your business, such as a business license, annual report, or seller's license.3. Other mentions of your business, such as your website, your Yelp/Facebook page, a news article, or an advertisement.4. Your three most recent bank statements for the bank account linked to your Square account.5. A detailed description of the goods or services provided.You may attach the requested documentation in either PDF or JPEG format.Thanks in advance for your cooperation.Sincerely,
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final
Square has given multiple options on receiving a free readerSquare has no new information to provide at this timeTo request another reader, please refer to the latest email correspondence between you and Square
Complaint: [redacted] I am rejecting this response because: This is a B
t responseThis company has done nothing to satisfy meThey have not lost a customer along with several more that know plus anyone else I encounterI will encourage other people not to do business with this company this company has not contacted me at all I have lost money because of their ignorance I hope other people do the same and let people know how these Crooks do business Sincerely, [redacted]
Please refer to the latest correspondence sent by Square on 5/27***Hello, Thanks for following upWe understand that this can be a frustrating experienceUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement)Again, we apologize for any inconvenience this may have caused