Complaint: [redacted] I am rejecting this response because: I have contacted my bank several times and they have told me that they cannot issue my money back and that I have to deal with square directlyAs I’ve stated the contact who I sent the money to did not answer or acknowledge my money back requestSo again I’m out of $and neither Square or [redacted] has issued me a refund or a satisfying resolutionI’ve been using Sqaure for years and have never had this issueI will NEVER use it again and will be letting everyone know about this experience via [redacted] , [redacted] , [redacted] , [redacted] and any other social media platform I can think ofThis is outrageous and by me contacting the Revdex.com THEY STILL HAVENT CANE UP WITH A DIFFERENT SOLUTIONEveryone is pointing the finger at the other person [redacted] and SQUARE!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the urls that I outlined in my request still contain misleading information that is advertisingThe resolution is to fix the issue - or - remove any mention of "round trip" syncing or anything to do with more than one way snycningKeeping the current language is advertising because those features do not exist.Sincerely, [redacted]
Hello, If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to the cardholder
Complaint: [redacted] I am rejecting this response because: To answer my complaint, the business need not reference, release, or cause to be released, the information on my "friends" accountThe business has failed to acknowledge the numerous emails or a problem at allThe business appears to be avoiding the complaint altogetherConsidering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , Upon further investigation, it appears the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed For more information, please view the most recent email from Square sent on June 15th, The information from that email is as follows: "You have linked a bank account successfully to the Square account associated with the email address [redacted] @gmail.comTwo deposits were sent to this account *However, the Square account associated with the email address [redacted] @gmail.com does not have a linked bank accountNo deposits have been sent to this account Please sign in to your Square account using the email [redacted] @gmail.com, and update your bank account informationTo sign in, head to "squareup.com/login":https://squareup.com/loginIf you have trouble with the password, you can always "reset it online":https://squareup.com/password [redacted] from the Square Register app." If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) On January 28th 2015, Square indicated that my bank account link was successfully activated with my Branch Banking and Trust account"We will be making a one-time 49c deposit and withdrawal within the next one to three business days"On Feb4th "Square is unable to expedite processing on timeI sent them my Branch Banking and Trust, information including my email as [redacted] @gmail.comPlease, if you refer to the notice square sent to me on Jan28th through Feb 2015, they had my correct information I couldn't transact or process my credit card payment immediately I contacted them about the missing deposit and I was referred to the help centerI told them my credit card payment was not going through any moreConsequently, I was told to reset my pass [redacted] and emailBefore then, I was told about the pending deposit nearly $ When I made the changes to my email : [redacted] @gmail.com only two payments of $and $was deposited into my account.They kept saying such and such amount ($is pendingI called several times and they never answeredMy banker is a witness to this because he made the calls in his office with me there"We got your message everytime I text them for three weeksI begged them to please make the deposit because my business was jeopardyNo bill was paid and still not yet square refused to deposit this money into with the pretext that they don't have my bank account But according to their rules for missing money it only takes five working business days for the refund to be doneIt's nearly two months now and the depending deposit is still on Now I am faced with overdraft and returned chargesMy account is currently inactive pending this deposit to be done "You can continue to accept payments before verification is completedAny funds you process will be maintain in your square balance until your bank account is verified Final Business Response / [redacted] (4000, 9, 2015/07/08) */ Hello, After investigating the matter in more depth, it still appears that the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed For more information, please view the most recent email from Square sent on June 15th, The information from that email is as follows: "You have linked a bank account successfully to the Square account associated with the email [redacted] @gmail.comEATwo deposits were sent to this account *However, the Square account associated with the email address [redacted] @gmail.comEA does not have a linked bank accountNo deposits have been sent to this account Please sign in to your Square account using the [redacted] @gmail.comEA, and update your bank account informationTo sign in, head to "squareup.com/login":https://squareup.com/loginIf you have trouble with the password, you can always "reset it online":https://squareup.com/password [redacted] from the Square Register app." If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, for further assistanceA phone number was also provided to you through an email message sent on June 15th, so that you may call and have a representative from Square explain the process to you
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Square's decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello, As of March 7, Square was able to refund this payment per your request It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out Square will be sharing this with our Cash team to help improve future experiences with CashappHowever, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent toThis is something you need to resolve with those entities directly
After communicating with you by email regarding these payments and conducting an investigation, Square sent you the following email on March 27: "Hello, This email is to inform you that we have made a final determination regarding your dispute notification Based on the facts of our investigation, no funds will be credited to your account as a result of this claim If you would like to further pursue this claim, you will need to contact the merchant directly.Should you have other questions regarding this claim or desire to view the documentation used to make this decision, please do not hesitate to contact us by responding to this email, or by phone at [redacted] We appreciate your patience as we completed the investigation into this matter."
Hello, you can contact Square directly through Square's official website to resolve your issueA customer code can be generated for you through here: https://squareup.com/help/us/en
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the email sent to you on [redacted] **: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days
Looking at your account, Square can confirm that your refunds completed processing on [redacted] **.It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lauren [redacted]
Hello, Failed attempts to debit your linked bank account were made in October, November and December Please re-enter your bank account information by accessing your Bank Account tab on your Square DashboardYou can also visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, please let Square know if you continue to experience trouble refunding payments Square will work directly with the card-issuing bank regarding any payment disputes for transactions made using your Square account
Hello, Thank you again for advising Square of this situationSquare has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending accounts.Additionally, on February Square issued a refund/ credit to you for the amount of the transactionThis credit was automatically applied to the payment source
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment Terms Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Complaint: [redacted] I am rejecting this response because: I have contacted my bank several times and they have told me that they cannot issue my money back and that I have to deal with square directlyAs I’ve stated the contact who I sent the money to did not answer or acknowledge my money back requestSo again I’m out of $and neither Square or [redacted] has issued me a refund or a satisfying resolutionI’ve been using Sqaure for years and have never had this issueI will NEVER use it again and will be letting everyone know about this experience via [redacted] , [redacted] , [redacted] , [redacted] and any other social media platform I can think ofThis is outrageous and by me contacting the Revdex.com THEY STILL HAVENT CANE UP WITH A DIFFERENT SOLUTIONEveryone is pointing the finger at the other person [redacted] and SQUARE!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the urls that I outlined in my request still contain misleading information that is advertisingThe resolution is to fix the issue - or - remove any mention of "round trip" syncing or anything to do with more than one way snycningKeeping the current language is advertising because those features do not exist.Sincerely, [redacted]
Hello, If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to the cardholder
Complaint: [redacted] I am rejecting this response because: To answer my complaint, the business need not reference, release, or cause to be released, the information on my "friends" accountThe business has failed to acknowledge the numerous emails or a problem at allThe business appears to be avoiding the complaint altogetherConsidering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , Upon further investigation, it appears the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed For more information, please view the most recent email from Square sent on June 15th, The information from that email is as follows: "You have linked a bank account successfully to the Square account associated with the email address [redacted] @gmail.comTwo deposits were sent to this account *However, the Square account associated with the email address [redacted] @gmail.com does not have a linked bank accountNo deposits have been sent to this account Please sign in to your Square account using the email [redacted] @gmail.com, and update your bank account informationTo sign in, head to "squareup.com/login":https://squareup.com/loginIf you have trouble with the password, you can always "reset it online":https://squareup.com/password [redacted] from the Square Register app." If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) On January 28th 2015, Square indicated that my bank account link was successfully activated with my Branch Banking and Trust account"We will be making a one-time 49c deposit and withdrawal within the next one to three business days"On Feb4th "Square is unable to expedite processing on timeI sent them my Branch Banking and Trust, information including my email as [redacted] @gmail.comPlease, if you refer to the notice square sent to me on Jan28th through Feb 2015, they had my correct information I couldn't transact or process my credit card payment immediately I contacted them about the missing deposit and I was referred to the help centerI told them my credit card payment was not going through any moreConsequently, I was told to reset my pass [redacted] and emailBefore then, I was told about the pending deposit nearly $ When I made the changes to my email : [redacted] @gmail.com only two payments of $and $was deposited into my account.They kept saying such and such amount ($is pendingI called several times and they never answeredMy banker is a witness to this because he made the calls in his office with me there"We got your message everytime I text them for three weeksI begged them to please make the deposit because my business was jeopardyNo bill was paid and still not yet square refused to deposit this money into with the pretext that they don't have my bank account But according to their rules for missing money it only takes five working business days for the refund to be doneIt's nearly two months now and the depending deposit is still on Now I am faced with overdraft and returned chargesMy account is currently inactive pending this deposit to be done "You can continue to accept payments before verification is completedAny funds you process will be maintain in your square balance until your bank account is verified Final Business Response / [redacted] (4000, 9, 2015/07/08) */ Hello, After investigating the matter in more depth, it still appears that the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed For more information, please view the most recent email from Square sent on June 15th, The information from that email is as follows: "You have linked a bank account successfully to the Square account associated with the email [redacted] @gmail.comEATwo deposits were sent to this account *However, the Square account associated with the email address [redacted] @gmail.comEA does not have a linked bank accountNo deposits have been sent to this account Please sign in to your Square account using the [redacted] @gmail.comEA, and update your bank account informationTo sign in, head to "squareup.com/login":https://squareup.com/loginIf you have trouble with the password, you can always "reset it online":https://squareup.com/password [redacted] from the Square Register app." If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, for further assistanceA phone number was also provided to you through an email message sent on June 15th, so that you may call and have a representative from Square explain the process to you
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Square's decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello, As of March 7, Square was able to refund this payment per your request It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out Square will be sharing this with our Cash team to help improve future experiences with CashappHowever, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent toThis is something you need to resolve with those entities directly
After communicating with you by email regarding these payments and conducting an investigation, Square sent you the following email on March 27: "Hello, This email is to inform you that we have made a final determination regarding your dispute notification Based on the facts of our investigation, no funds will be credited to your account as a result of this claim If you would like to further pursue this claim, you will need to contact the merchant directly.Should you have other questions regarding this claim or desire to view the documentation used to make this decision, please do not hesitate to contact us by responding to this email, or by phone at [redacted] We appreciate your patience as we completed the investigation into this matter."
Hello, you can contact Square directly through Square's official website to resolve your issueA customer code can be generated for you through here: https://squareup.com/help/us/en
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the email sent to you on [redacted] **: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days
Looking at your account, Square can confirm that your refunds completed processing on [redacted] **.It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lauren [redacted]
I will not accept a response until we have a resolutionComplaint [redacted] I am rejecting this response because:Sincerely, [redacted]
Hello, Failed attempts to debit your linked bank account were made in October, November and December Please re-enter your bank account information by accessing your Bank Account tab on your Square DashboardYou can also visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, please let Square know if you continue to experience trouble refunding payments Square will work directly with the card-issuing bank regarding any payment disputes for transactions made using your Square account
Hello, Thank you again for advising Square of this situationSquare has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending accounts.Additionally, on February Square issued a refund/ credit to you for the amount of the transactionThis credit was automatically applied to the payment source
Complaint [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment Terms Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment