Initial Business Response / [redacted] (4000, 7, 2016/04/01) */ Please refer to the email correspondence between you and Square from 3/29/The message states: "Square Cash support currently communicates through email and the phone number you reached that was requesting a customer code is affiliated with a different Square product, Square Register.We definitely understand that waiting for funds is inconvenient and I can assure you that we're currently doing everything can to work through our customer's inquiries as quickly and efficiently as possible.." Initial Consumer Rebuttal / [redacted] (4200, 9, 2016/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not pleased with the responseNothing in the link to contact someone for live assistance indicated I was outside the realm of Square Cash's appThat is a problemSurely I am not the only customer with the same complaintWhen I searched online I found plenty of people with the same complaint I do, however, acknowledge that my money was resolved, which was the ultimate goal This complaint can be closed once Square has read my replyNo one from Square has even bothered to call me and I left my phone number several timesI am just very disappointed I thank you for this forum
Complaint: [redacted] I am rejecting this response because:I have never once used my Square Cash account for any business purposes and the company is scamming customers and taking unfair and unwarranted advantage of consumersThere is not a single business transaction in my square account - I do not conduct any businessSincerely,Dana [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Hello [redacted] , Square received the Order to Withhold back in October At this time, you were provided with detailed resolution instructions including the direct name and phone number of the Franchise Tax Board representative for your case, along with Square's direct fax number to issue a release Upon further investigation, it appears that Square was able to locate your Franchise Tax Board agent for a release in June of Square then removed the hold on your account on June 16th, Please note that Square's Tax Operations team does not currently provide live phone supportThe issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square Square reserves the right to place funds on hold within your Square balance in accordance with Article of the Square Seller AgreementSquare does not collect interest on any held funds at any time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for returning the funds to my accountHowever, this issue was resolved well before June, and when attempting to contact SQUARE to RE-RESOLVE the issuethere is NO WAY TO CONTACT A LIVE PERSON The FTB agent stated SQUARE does NOT LIST CONTACT INFORMATION (like all other credit card processing companies, banks, institutions) and this made the process of getting the funds returned to my bank account much more complicated then it should have been When you're 'handling' or 'processing' someone else's LIVELIHOOD...emailing and/or HELP FORUMS is not the place to direct your customers I also believe I have a right to know where was that money sitting for the duration SQUARE wasn't depositing it? Escrow? Interest-accruing account? I think these are fair questions SQUARE goes out of it's way for customers TO RATE their CUSTOMER EXPERIENCE and can track customers (and retailers)...so why isn't there the same transparency when it comes to TECH SUPPORT w/SQUARE? THAT is the main point of my complaintThe fact that SQUARE is inconsistent w/timeframes for 'holds' is clearly problematic if you're a SQUARE customer...and to inquire as to where is ANY MONEY sitting before it hits your bank account is a FAIR and reasonable question to ask to have answered I look forward to hearing from you and would expect a TOLL FREE NUMBER going as directly to a customer support 'expert' (SQUARE was designed and marketed FIRST to MAC owners...imagine if business platforms running on MAC/APPLE had a tech issue and could only reach TECH SUPPORT via email? That's insane I see SQUARE's need to make simple day-to-day issues involving their client's sales = resources to be highly irresponsible and a questionable business practice Thank you for taking the time to address these SPECIFIC ISSUES All the best, [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/10) */ Hello, After further investigation, Square's Tax Operations team does not currently provide live phone supportThe issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square Square is legally obligated to hold funds in accordance with the Franchise Tax Board and acts as an intermediary in these matters Square reserves the right to place funds on hold within your Square balance in accordance with Article of the Square Seller AgreementSquare does not collect interest on any held funds at any time For security purposes, Square cannot disclose further details at this time
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello ***, Upon further investigation, I can see that you successfully refunded the $3,payment back to your customer's credit card on June 9th, Per Square's email to you on June 9th, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." As you have chosen to refund the payment rather than wait for the day hold period to expire, no further funds are being held in your Square accountIf you have further questions or concerns, they may be sent to Square directly in a reply to their last email to you on June 9th,
This case is still unresolvedSQUARE UP allowed me to push a refund back to the customer, but now the customer is holding paymentThey have become highly suspicious of me and SQUARE UP after I explained what was done to meAs far as I'm concerned, SQUARE UP is responsible for lost funds, interest, and the loss of this clientMy potential earnings from this client will not be realized due to the ineptness, trickery, and racketeering of Square
Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Square credited the $back to your account on 12/17/Please reference your latest email correspondence between you and Square with any questions
Hello ***,Thanks for writing inTo confirm, we have not yet received an update from your customer’s bank regarding a cancellation of this billing dispute.To expedite this process, please advise your customer to do the following:Call their card-issuing bank and state that they “cancel the dispute and any future re-dispute.”Email/text you a photo of the cancellation letter they received from their bank.Once you receive the letter, please reply directly to this email with it attached in either PDF or JPG formatIf the letter confirms that the case has been officially canceled, we will be happy to close the dispute for you.Best,GusSquare Disputes
Complaint: [redacted] I am rejecting this response because: I already knew that would be their response..They are incompetent of giving a reason why besides that I had "risky" transactions..Whatever that means..My transactions were all legitimate and can be verified with all of my customers However, I have no intentions of working with someone like that ever again..Not trust worthy what so ever and not even regulated by anyone I noticed that in the response from them it stated that they would be holding my funds for days from the date of their response..It better be days from the date they locked my account because I am already almost days into it..If they start the days over, I will hire legal counsel We do a lot of commercial moving with other businesses and I can say that I will most certainly make sure that all of my valued customers know how Square treats their customers and make sure that they choose to use anyone but them..Without a doubt I have my original email stating my funds will be deposited within days, it better be there in days from the original date What an absolute disgrace of a company..They shouldn't even be legally allowed to do this to customers..Whatever though, eventually someone bigger then them will find a loop hole and shut them down..Can't wait to read about that=) days from [redacted] ***, I'll be looking for my funds to be deposited..not a day later=)Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I will have my friend contact the bank for a refundIf they are not able to refund, we can discuss the next stepsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the... Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Please refer to the following email sent on [redacted] **: Hello [redacted] , We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your businessWe regret that, starting today, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Please refer to the following email sent on [redacted] 28: Hello [redacted] ,Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days.Thank you for understanding.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: they held my funds for more than three months, nearly causing me to losing my homeThey play with other people’s money and STILL charge for services without performing those services as promisedI expect to be refunded for their service feeSincerely,Lani***
Please refer to the following email sent on [redacted] 27: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ This complaint has been resolved as of 12/14/Square credited the $back to your linked bank account on 12/14/Please reference your latest email correspondence between you and Square with any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They paid the amount owedHad I have known it would only take contacting Revdex.com I would have done that soonerOver years of trying to reach a resolution by contacting square and I only had to contact someone with more power than myselfI recommend anyone else to do this as wellThankyou Revdex.com for the support
Final Consumer Response / [redacted] (2000, 6, 2015/10/21) */ Square finally paid me the money they owed meI was finally able to "trick" the system into connecting me with a live personOnce I called to complain, they finally advised me that I needed the further verify who I wasI found the process extremely insulting as it is business that hired them to process credit card transactionsI still think the public should be warned about these very questionable business practicesThank you for your helpThe issue has been resolved [redacted] B
Hello, There is no Bitcoin wallet address from the Cash AppThe Cash App is not a wallet for Bitcoin - however you can buy, sell, and withdraw Bitcoin to an external wallet
(The consumer indicated he/she DID NOT accept the response from the business.)I did not receive a email from Square incThe situation is still not being addressedTake responsibility and keep your promise to your customersYou promise a free card reader, deliver please
Initial Business Response / [redacted] (4000, 7, 2016/04/01) */ Please refer to the email correspondence between you and Square from 3/29/The message states: "Square Cash support currently communicates through email and the phone number you reached that was requesting a customer code is affiliated with a different Square product, Square Register.We definitely understand that waiting for funds is inconvenient and I can assure you that we're currently doing everything can to work through our customer's inquiries as quickly and efficiently as possible.." Initial Consumer Rebuttal / [redacted] (4200, 9, 2016/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not pleased with the responseNothing in the link to contact someone for live assistance indicated I was outside the realm of Square Cash's appThat is a problemSurely I am not the only customer with the same complaintWhen I searched online I found plenty of people with the same complaint I do, however, acknowledge that my money was resolved, which was the ultimate goal This complaint can be closed once Square has read my replyNo one from Square has even bothered to call me and I left my phone number several timesI am just very disappointed I thank you for this forum
Complaint: [redacted] I am rejecting this response because:I have never once used my Square Cash account for any business purposes and the company is scamming customers and taking unfair and unwarranted advantage of consumersThere is not a single business transaction in my square account - I do not conduct any businessSincerely,Dana [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Hello [redacted] , Square received the Order to Withhold back in October At this time, you were provided with detailed resolution instructions including the direct name and phone number of the Franchise Tax Board representative for your case, along with Square's direct fax number to issue a release Upon further investigation, it appears that Square was able to locate your Franchise Tax Board agent for a release in June of Square then removed the hold on your account on June 16th, Please note that Square's Tax Operations team does not currently provide live phone supportThe issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square Square reserves the right to place funds on hold within your Square balance in accordance with Article of the Square Seller AgreementSquare does not collect interest on any held funds at any time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for returning the funds to my accountHowever, this issue was resolved well before June, and when attempting to contact SQUARE to RE-RESOLVE the issuethere is NO WAY TO CONTACT A LIVE PERSON The FTB agent stated SQUARE does NOT LIST CONTACT INFORMATION (like all other credit card processing companies, banks, institutions) and this made the process of getting the funds returned to my bank account much more complicated then it should have been When you're 'handling' or 'processing' someone else's LIVELIHOOD...emailing and/or HELP FORUMS is not the place to direct your customers I also believe I have a right to know where was that money sitting for the duration SQUARE wasn't depositing it? Escrow? Interest-accruing account? I think these are fair questions SQUARE goes out of it's way for customers TO RATE their CUSTOMER EXPERIENCE and can track customers (and retailers)...so why isn't there the same transparency when it comes to TECH SUPPORT w/SQUARE? THAT is the main point of my complaintThe fact that SQUARE is inconsistent w/timeframes for 'holds' is clearly problematic if you're a SQUARE customer...and to inquire as to where is ANY MONEY sitting before it hits your bank account is a FAIR and reasonable question to ask to have answered I look forward to hearing from you and would expect a TOLL FREE NUMBER going as directly to a customer support 'expert' (SQUARE was designed and marketed FIRST to MAC owners...imagine if business platforms running on MAC/APPLE had a tech issue and could only reach TECH SUPPORT via email? That's insane I see SQUARE's need to make simple day-to-day issues involving their client's sales = resources to be highly irresponsible and a questionable business practice Thank you for taking the time to address these SPECIFIC ISSUES All the best, [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/10) */ Hello, After further investigation, Square's Tax Operations team does not currently provide live phone supportThe issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square Square is legally obligated to hold funds in accordance with the Franchise Tax Board and acts as an intermediary in these matters Square reserves the right to place funds on hold within your Square balance in accordance with Article of the Square Seller AgreementSquare does not collect interest on any held funds at any time For security purposes, Square cannot disclose further details at this time
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello ***, Upon further investigation, I can see that you successfully refunded the $3,payment back to your customer's credit card on June 9th, Per Square's email to you on June 9th, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." As you have chosen to refund the payment rather than wait for the day hold period to expire, no further funds are being held in your Square accountIf you have further questions or concerns, they may be sent to Square directly in a reply to their last email to you on June 9th,
This case is still unresolvedSQUARE UP allowed me to push a refund back to the customer, but now the customer is holding paymentThey have become highly suspicious of me and SQUARE UP after I explained what was done to meAs far as I'm concerned, SQUARE UP is responsible for lost funds, interest, and the loss of this clientMy potential earnings from this client will not be realized due to the ineptness, trickery, and racketeering of Square
Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Square credited the $back to your account on 12/17/Please reference your latest email correspondence between you and Square with any questions
Hello ***,Thanks for writing inTo confirm, we have not yet received an update from your customer’s bank regarding a cancellation of this billing dispute.To expedite this process, please advise your customer to do the following:Call their card-issuing bank and state that they “cancel the dispute and any future re-dispute.”Email/text you a photo of the cancellation letter they received from their bank.Once you receive the letter, please reply directly to this email with it attached in either PDF or JPG formatIf the letter confirms that the case has been officially canceled, we will be happy to close the dispute for you.Best,GusSquare Disputes
Complaint: [redacted] I am rejecting this response because: I already knew that would be their response..They are incompetent of giving a reason why besides that I had "risky" transactions..Whatever that means..My transactions were all legitimate and can be verified with all of my customers However, I have no intentions of working with someone like that ever again..Not trust worthy what so ever and not even regulated by anyone I noticed that in the response from them it stated that they would be holding my funds for days from the date of their response..It better be days from the date they locked my account because I am already almost days into it..If they start the days over, I will hire legal counsel We do a lot of commercial moving with other businesses and I can say that I will most certainly make sure that all of my valued customers know how Square treats their customers and make sure that they choose to use anyone but them..Without a doubt I have my original email stating my funds will be deposited within days, it better be there in days from the original date What an absolute disgrace of a company..They shouldn't even be legally allowed to do this to customers..Whatever though, eventually someone bigger then them will find a loop hole and shut them down..Can't wait to read about that=) days from [redacted] ***, I'll be looking for my funds to be deposited..not a day later=)Sincerely, [redacted] ***
Square has already replied back on this matter
Complaint: [redacted] I am rejecting this response because: I will have my friend contact the bank for a refundIf they are not able to refund, we can discuss the next stepsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the... Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Please refer to the following email sent on [redacted] **: Hello [redacted] , We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your businessWe regret that, starting today, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
After reviewing your account a refund in the amount of $ [redacted] was issued back to your customer on 6/
Please refer to the following email sent on [redacted] 28: Hello [redacted] ,Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days.Thank you for understanding.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: they held my funds for more than three months, nearly causing me to losing my homeThey play with other people’s money and STILL charge for services without performing those services as promisedI expect to be refunded for their service feeSincerely,Lani***
Please refer to the following email sent on [redacted] 27: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ This complaint has been resolved as of 12/14/Square credited the $back to your linked bank account on 12/14/Please reference your latest email correspondence between you and Square with any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They paid the amount owedHad I have known it would only take contacting Revdex.com I would have done that soonerOver years of trying to reach a resolution by contacting square and I only had to contact someone with more power than myselfI recommend anyone else to do this as wellThankyou Revdex.com for the support
Final Consumer Response / [redacted] (2000, 6, 2015/10/21) */ Square finally paid me the money they owed meI was finally able to "trick" the system into connecting me with a live personOnce I called to complain, they finally advised me that I needed the further verify who I wasI found the process extremely insulting as it is business that hired them to process credit card transactionsI still think the public should be warned about these very questionable business practicesThank you for your helpThe issue has been resolved [redacted] B
Hello, There is no Bitcoin wallet address from the Cash AppThe Cash App is not a wallet for Bitcoin - however you can buy, sell, and withdraw Bitcoin to an external wallet
(The consumer indicated he/she DID NOT accept the response from the business.)I did not receive a email from Square incThe situation is still not being addressedTake responsibility and keep your promise to your customersYou promise a free card reader, deliver please