Hello [redacted] ,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/loginThen, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) SQUARE HAS NO SECTION AS OF SEPTEMBER "2013"IT IS CLEARLY STATED ON THEIR WEBSITE THAT "(THEY USE TO HOLD FUNDS REQUIRING ANYTHING OVER $2000.02, BUT AS OF SEPTEMBER "2013" THEY DID AWAY WITH THAT PARTICULAR POLICY)"!!! AGAIN IT IS STATED ON THEIR OWN WEBSITE UNDER "ABOUT US"NOT ONLY THAT, BUT EVERY COMPLAINT THAT IS FILED ABOUT THEM THROUGH Revdex.comSQUARE'S 1ST RESPONSE IS ALWAYS THE SAME, "REARDING SECTION 42" THIS IS JUST A STALL TATIC FOR SQUARETHERE IS NO SECTION THIS ISSUE SHOULD OF NEVER HAPPENED***AGAIN, I SIGNED UP ON 6.5.15, PROCESSED (2) TRANACTIONS ON 6.9.15, & SQUARE TOOK IT UPON THEIRSELVES TO DEACTIVATE MY ACCOUNT ON FOR NO APPARENT REASON, WITHOUT DEPOSITING FUNDS TO MY ACCOUNTTHEY NOTIFIED ME BY E-MAIL ON 6.11.15, AFTER THEY HAD ALREADY DEACTVATED MY ACCOUNTTHIS WHOLE SITUATION HAPPENED WITHIN A (6) DAY PERIODSQUARE IS THE ONE THAT IS DOING ILLEGAL THINGSI HAVE BEEN IN BUSINESS FOR (12) YEARS I FILE TAXES EVERY YEARTHERE IS NOTHING ILLEGAL ABOUT WHAT I DOI SELL MERCHANDISE ON THE INTERNET JUST LIKE THOUSANDS OF OTHER BUSINESSES DOI PROVIDED (3) MONTHS OF BANK STATEMENTS (WHICH I WAS NOT HAPPY ABOUT FAXING THE INFORMATION TO THEM, BUT, I DID PER THEIR REQUEST), MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENTI ALSO FAXED CONFIRMATION OF THE CUSTOMER'S SHIPPING, COPIES OF CUSTOMER'S INVOICES & A COPY OF MY DRIVER'S LICENSEI EVEN SIGNED UNDERNEATH THE DRVER'S LISCENSE COPY SO, THAT THEY COULD COMPARE SIGNATURES, (THIS WAS MY IDEA, NOT THEIR'S)!! THEY ARE ILLEGALLY HOLDING FUNDS THAT DON'T BELONG TO THEM, AND PROBABLY DRAWING INTEREST ON THOSE FUNDS ALSOTHEY HAVE NO GROUNDS FOR HOLDING MY FUNDS***BEFORE I FILED A REPORT WITH Revdex.com I E-MAILED SQUARE ASKING THEM TO PLZ MAIL BACK THE (16) PAGES OF PERSONNAL DOCUMENTS THAT I HAD TO FAX TO THEM FOR VERIFICATIONTHEY HAVE NEVER RESPOND TO MY REQUEST***ONE OTHER THING, AFTER THE 1ST REQUEST FOR VERIFICATION FROM SQUARE, ON 6.10.15, I WAS ABLE TO CALL THEM & I SPOKE TO "***" HE STATED THAT IT WAS THE LAW THAT I FAX THEM (3) MONTH'S OF BANK STATEMENTSHE WAS THE ONE WHO TOLD ME WHAT I NEEDED TO FAX BEFORE I FAXED THE (16) PAGES TO SQUARETHAT CONVERSATION WAS RECORDED SO, PLZ ASK SQUARE TO ALLOW YOU TO LISTEN TO HOW I WAS TREATED, "***" WAS EXTRMELY RUDE SAYING IT'S THE LAW***I WAS REFERRED TO SQUARE BY MY EXISTING CUSTOMER'SI HAVE SINCE TALKED TO MY CUSTOMER'S, & ASKED THEM "IF THEY HAD TO PROVIDE ANY BANK STATEMENTS, OR ANYTHING ELSE"? MY CUSOTMER'S RESPONDED BY SAYING "NOT AT ALL", SQUARE NEVER ASKED THEM FOR ANY FORM OF VERIFICATION DOCUMENTS***SO, MY OPINION IS AS FOLLOWS SQUARE PICKS WHO THEY ARE GOING TO DO THIS TOO!!! THEY DON'T DO IT TO EVERYONE!!! ***ALL I WANT IS FOR THE FUNDS TO BE DEPOSITED INTO MY BANK ACCOUNT IMMEDIATELY, & THIS COMPLAINT WILL GO AWAY!!!! IT'S THAT SIMPLEPLZ, STOP USING STALL TATICS!!!! IF SQUARE DRAWS THIS OUT FOR (60) DAYS, THEN I WILL HAVE TO WAIT ANOTHER (30) DAYS TO GET MY MONEY, THAT MONEY RIGHTFULLY BELONGS TO ME!!!! ***MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT Final Business Response / [redacted] (4000, 9, 2015/07/07) */ Hello, Upon further investigation, Article of Square's Seller agreement is available at the following web address: https://squareup.com/legal/ua An email was sent to you on June 11, from Square stating that "phone support is only available for customers with an active Square account" Article of the Square Seller Agreement states that "Square may request additional information from you at any time"Article part (d) states: "we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers" Per a separate email that was sent to you on June 11, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DID NOTHING WRONGWHY ARE YOU HOLDING MONEY THAT DOESN'T BELONG TO YOU? I WANT THAT MONEY TO BE PUT INTO MY BANK ACCOUNT IMMEDIATELY!!! ENOUGH, IS ENOUGH!! I'M OVER YOUR STALLING TACTS!! MONEY MUST BE DEPOSITED RIGHT AWAY, OR ELSE!!! I'VE TAKING THE TIME TO SEND RESPONSES IN DETAILYOU ARE NOT EVEN BOTHERING TO READ THE RESPONSESYOU'VE HELD THE MONEY LONG ENOUGHYOU WON'T EVEN GIVE ME A REASON WHY YOU DEACTIVARED MY SQUARE ACCOUNTI WANT TO KNOW WHY? I DON'T WON'T YOU TO REPLY BY USING ARTICLE #4, #42, & #I WANT A LEGITAMATE REASON WHY YOU CLOSED MY SQUARE ACCOUNT? YOU HAVE NOT DONE SO, YET!!! PUT THE MONEY IN MY ACOOUNT RIGHT AWAY I'M SO OVER THIS MATTERPAY ME MY FUNDS THAT YOU HAVE BEEN DRAWING INTEREST ON IMMEDIATELY!!!!
Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $5,600.00, and the funds will not be deposited to your bank accountWe’re sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of paymentTo refund a payment, please log in to the Square Dashboard Square typically does not have limits, however, after carefully reviewing the documentation you submitted, we feel that keeping your transactions below $1,per customer would best shield your business from potential issues or disputesAny credit card payment, despite the legitimacy of the charge and card holder, can be disputedWhen a single account processes large amounts to a single card, this only increases the potential fallout should disputes ariseThis process and decision has been proven to protect Square and its merchantsTo learn more about chargebacks, you can visit our Support CenterGetting a check or cash for the remainder of your services from this customer will safeguard you from any potential disputesWe are happy to re-examine this limit after you have built more history on Square
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member from Square's Support team has been in communication with you as well as the recipient regarding this matterAt this time, it appears that the matter has been resolved successfullyIf you have any more questions please contact the recipient of the payment for more information or email Square's Support team with any other questions
Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ Hello, Upon further investigation, a member from Square's Support Team has been in communication with you regarding the matter you are discussing Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions, Square recommends searching the online Help Center, found at: squareup.com/help If you have additional questions regarding this matter, as stated in the last email sent to you on August 13, 2015, please reply directly to the email for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square, Incnever responded above to the concern related to storage of personal credit card information without the owner's permissionRecently, my same credit card was compromised and the credit card company is investigating several unauthorized changesI have no evidence that this is linked to Square, Incbut these fraudulent activities make me apprehensive about having my credit card online and Square, Incnon-response to how it stores individuals' personal information Final Business Response / [redacted] (4000, 9, 2015/09/15) */ Hello, Upon further investigation, a member from Square's Support Team responded to your question with an email message sent to you on August 13, The message states: "In regards to removing your card information we do not distribute any of your personal information that is not voluntarily given by you In addition, all information submitted to Square by our account holders is encrypted and submitted to our servers securelySquare meets Level PCI Data Security StandardsYou can find Square listed as a secure service provider on Visa.com As per our Seller Agreement, Security Policy, and Privacy Policy, we will never sell your information to third party vendors If you're curious, you can read more about security and privacy at Square on our Support Center The only portion of your card information that is stored is used to identify the transactionIf we didn't have this information and someone did fraudulently charge you $off of your card your bank, Square and anyone else would not be able to locate it because you didn't want anyone to keep the transaction information on fileHaving this information on file is to protect you and your money, not the other way around This is a standard regulation in compliance with Federal Government regulations, your bank, Visa, MasterCard, American Express, and Discover." If you have any additional questions, the representative from Square that sent you this email message also stated that you may reply with further questions Final Consumer Response / [redacted] (4200, 11, 2015/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided information in order to make a purchase, but I did not volunteer that this information be linked to subsequent purchases I made a purchase charged on 8/11/with vendor Kuhn Orchards for $This vendor used Square, Incto process the transactionI used my MasterCard for this purchaseThe vendor was not able to provide a receipt; so, I provided an email address to receive the receipt I made another purchase charged on 8/13/at Bean & BiteThe vendor used Square, Incto process the transactionI used the same MasterCard for this purchaseBean & Bite has no relationship with Kuhn Orchards- two separate companiesI received an electronic receipt in my email accountThe only difference is I did not provide Bean & Bite with my email address This incident leads me to believe that Square, Inchas my credit card information on their records as there is no way that Bean & Bite could send me their receiptThey did provide me with a paper receipt at the time of the purchaseAgain, I DID NOT provide this vendor with my email address I gave the vendor my email address for one purchase onlyIn addition, I did not volunteer that Square, Inccan store my email address nor my credit cardI provided the appropriate and necessary information for each individual transaction On 8/19/and 9/1/15, two unauthorized transactions were made on this same card and my bank is currently investigating these fraudulent chargesSince I opened this account in the 1990s, I have NEVER had unauthorized transactions on it Truthfully, I am surprised at Square, Inc.'s defensive stanceAll their responses including previous interactions with representative have been in this lightI don't mind that my card information is used for specific transactions, but I did not want it interconnected with other transactionsCyberfraud is a serious issue and cybersecurity experts are now indicating that it is not a matter of whether or not sensitive information is hacked, but when if will be hacked: e.gOPM, Anthem, United, Home Depot, Target and so on [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hello, Upon further investigation, according to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalYou may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, thank you for following up on this matterI am fully aware of their User Agreement in which they hide behind, however I disagree in the "at any time" aspect of itThey processed the payment and are holding itI am not asking for anything other then for Square to complete the transactionIf they had chose to cancel my account with no pending deposits owed to me, I would have disagreed with their decision but would have moved on to another processing companyI simply would like the $they processed, are unwilling to deposit into my account, are asking me to refund it and find an alternative method from the consumer My issue is that their "solution" is not an option for meThe $was a security deposit from a tenant whom I have since had issue withBecause of this issue, refunding the money back to said tenant and seeking an alternative method is simply not going to happen With that my choices are to refund money back to a tenant and never see it or not refund it and have Square basically "steal" itEither way I am out $ Regardless of the legal document they hide behind, I run a legitimate and legal businessI've read their User Agreement and understand Square's need for it, protecting them and allowing an "out" once they feel they are doing business with an illegal outfitI disagree with their application of decision upon me and my business and their timeliness of saying when something is finalHaving a transaction not fully completed is anything but finalFinal is to not allow the initial transaction or after the transaction is complete with deposit I am not asking nor wanting to do further business with SquareI just want MY money they initially processed and are unwilling to deposit because of an incorrect assumption to what my business is Thank you once again Final Business Response / [redacted] (4000, 9, 2015/10/04) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this as a resolution, however it seems as if there is nothing further the Revdex.com can doAs I am just one of many with this same issue, eventually a class action lawsuit will be filed against Square if they continue this practice
Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understand that it can be frustrating to have your account deactivatedUnfortunately, Square's review found that Square cannot support any Square accounts for you or your businessSquare regrets that your account has already been deactivatedYou have already issued a refund for the transaction and any remaining funds have been deposited to you bank account
Square is sorry to hear that the recipient hasn’t seen this money yet – once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “SQC*.” If the recipient is still having trouble finding their money, feel free to reply to Square with their email address – and Square can reach out to them directly
(The consumer indicated he/she DID NOT accept the response from the business.)How am I supposed to know that someone is using a major credit card or a prepaid credit card? I had an invoice for the sale of merchandise, the customer paid with a credit cardSquare did not notify me that the credit card is prepaid or major! You guys should be shut down because someone walked away with over 5k of my business equipment!
Complaint: [redacted] I am rejecting this response because: This is the same response againThis is not a satisfactory responseI have requested a phone call so that someone can explain the issue to meWe are a legal business involving a recreational, olympic class sportThere was no reason, warning or inquiry into this issue before our account was deactivatedThere has been nowhere near a satisfactory response from themUnbelievably disappointing customer service This issue has not been resolved in anyway to my satisfaction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: My bank is telling me that needs to be resolved by Square and the transaction reversedSince this transaction was initiated by me (even though by mistake), they wouldn't let me create a dispute Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)One of the main reason of my complaint is that Square cannot be reached via telephone They are being very evasive The origina transaction and problem has not been directed in their response [redacted] needs to be aware that I am demanding a phone call
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from January 19th, The message states: "I can assure you that our system is extremely secureIt is not a know issue, but a mistake made by a merchantEssentially, when taking a charge, customers are meant to enter in their email address to receive a receiptFrom there on out the email becomes linked so you do not have to give your secure information out to merchantsWhat this is meant to do is keep you from giving out your email address or phone number to every merchant you visitInstead, the merchant never sees your contact information and the receipt is sent securely and privately to you If your email is typed incorrectly, we can find charge and unlink it to allow you to reattach the correct informationThe information I requested can be found on your bank statementEven simpler than this, the person (your lawyer) who keeps getting your receipts needs only to click the 'NOT YOUR RECEIPT' link on the emails he/she is gettingThis will make sure that they don't get these any longer and your information will also become unlinked without having to reach out to customer supportOnly one email can be linked at any timeI'm sorry for the inconvenience and confusion this has causedI would be happy to reach out to the merchant on your behalf to discuss this and make sure they are no longer processing transactions and entering their own email for the receipt."
Hello, Square is more than happy to work with you over email to resolve the issues you are experiencing but as stated in previous emails, Square is unable to offer you phone support going forwardSquare is still waiting on an update related to your missing deposit from [redacted] As soon as Square has an update Square will reach out to you
Complaint: [redacted] I am rejecting this response because:The customer doesn't have another way to pay or trust me I would refund him and get payment another way instead of going through all thisI never was really able to read all of the user agreementI was never mailed a paper copy to have proper time to read or have someone else look over itI could only read it on my phone before you can set up your accountThis is very deceptive when you keep quoting the agreement,a paper copy should of been mailed and I should of had ample time to read over whatever I was to agree toI also provided copies of the invoice and receipt as well as customers informationThat should be more than enough to release the fundsPlease release the funds into my bank account.Sincerely, [redacted]
Thank you for writing in, based on your reply "I am rejecting this response because: the money has not returned to [redacted] bank and it has been months since the transactionThey need to refund her because her bank states it went into my account" If the funds went into your account why would Square need to issue a refund?
We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time
Complaint: [redacted] I am rejecting this response because: This is merely a duplicate response to which we replied to on [redacted] ***We reject Square's response in its entirety.Sincerely, [redacted] ***
You agreed to Square's Seller Agreement upon signing up for SquareA member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) 'For any reason', is not acceptableI was on the phone with Square customer service to many times, and if my deposit account needed to be changed, then they had ample time to tell me what I was doing that wasn't correct or needed to be changedAll of my transactions, have been completely in the same patternTheir policies are very general, and they seem to be doing this at random and probably have some financial problems on their endI will not accept there vague explanationsI have done nothing wrong, and classes are complete and I have obligationsWhat they are doing is very unethicalAnd to have no one speak to me, and they are making money off of what they are holding and the charges to me from my transactionsThis is insane!!! And I have contacted the FTC and the attorney generals officeI have nothing to hide This money needs to be deposited immediately Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They CAN NOT give a valid reason as to why they are holding $28,I have had a total of transactions with them totalling $101,243.00, from January 1, 2015- October 15, I have had partial refund of $500.00, which was done in May of I can not imagine what prompted them to hold my money for days, and not be able to give me a valid reasonI believe they do not have the money to pay outI did receive the ridiculous letter their attorney gave to my Attorney Generals office, and on the last line of the letter, it stated they would release my money after the day hold, IF I did not receive any charge backsThis letter was also provided to the District Attorney in San FranciscoThese excuses are not valid reasons, and I DO NOT ACCEPT THIS
Hello [redacted] ,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/loginThen, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) SQUARE HAS NO SECTION AS OF SEPTEMBER "2013"IT IS CLEARLY STATED ON THEIR WEBSITE THAT "(THEY USE TO HOLD FUNDS REQUIRING ANYTHING OVER $2000.02, BUT AS OF SEPTEMBER "2013" THEY DID AWAY WITH THAT PARTICULAR POLICY)"!!! AGAIN IT IS STATED ON THEIR OWN WEBSITE UNDER "ABOUT US"NOT ONLY THAT, BUT EVERY COMPLAINT THAT IS FILED ABOUT THEM THROUGH Revdex.comSQUARE'S 1ST RESPONSE IS ALWAYS THE SAME, "REARDING SECTION 42" THIS IS JUST A STALL TATIC FOR SQUARETHERE IS NO SECTION THIS ISSUE SHOULD OF NEVER HAPPENED***AGAIN, I SIGNED UP ON 6.5.15, PROCESSED (2) TRANACTIONS ON 6.9.15, & SQUARE TOOK IT UPON THEIRSELVES TO DEACTIVATE MY ACCOUNT ON FOR NO APPARENT REASON, WITHOUT DEPOSITING FUNDS TO MY ACCOUNTTHEY NOTIFIED ME BY E-MAIL ON 6.11.15, AFTER THEY HAD ALREADY DEACTVATED MY ACCOUNTTHIS WHOLE SITUATION HAPPENED WITHIN A (6) DAY PERIODSQUARE IS THE ONE THAT IS DOING ILLEGAL THINGSI HAVE BEEN IN BUSINESS FOR (12) YEARS I FILE TAXES EVERY YEARTHERE IS NOTHING ILLEGAL ABOUT WHAT I DOI SELL MERCHANDISE ON THE INTERNET JUST LIKE THOUSANDS OF OTHER BUSINESSES DOI PROVIDED (3) MONTHS OF BANK STATEMENTS (WHICH I WAS NOT HAPPY ABOUT FAXING THE INFORMATION TO THEM, BUT, I DID PER THEIR REQUEST), MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENTI ALSO FAXED CONFIRMATION OF THE CUSTOMER'S SHIPPING, COPIES OF CUSTOMER'S INVOICES & A COPY OF MY DRIVER'S LICENSEI EVEN SIGNED UNDERNEATH THE DRVER'S LISCENSE COPY SO, THAT THEY COULD COMPARE SIGNATURES, (THIS WAS MY IDEA, NOT THEIR'S)!! THEY ARE ILLEGALLY HOLDING FUNDS THAT DON'T BELONG TO THEM, AND PROBABLY DRAWING INTEREST ON THOSE FUNDS ALSOTHEY HAVE NO GROUNDS FOR HOLDING MY FUNDS***BEFORE I FILED A REPORT WITH Revdex.com I E-MAILED SQUARE ASKING THEM TO PLZ MAIL BACK THE (16) PAGES OF PERSONNAL DOCUMENTS THAT I HAD TO FAX TO THEM FOR VERIFICATIONTHEY HAVE NEVER RESPOND TO MY REQUEST***ONE OTHER THING, AFTER THE 1ST REQUEST FOR VERIFICATION FROM SQUARE, ON 6.10.15, I WAS ABLE TO CALL THEM & I SPOKE TO "***" HE STATED THAT IT WAS THE LAW THAT I FAX THEM (3) MONTH'S OF BANK STATEMENTSHE WAS THE ONE WHO TOLD ME WHAT I NEEDED TO FAX BEFORE I FAXED THE (16) PAGES TO SQUARETHAT CONVERSATION WAS RECORDED SO, PLZ ASK SQUARE TO ALLOW YOU TO LISTEN TO HOW I WAS TREATED, "***" WAS EXTRMELY RUDE SAYING IT'S THE LAW***I WAS REFERRED TO SQUARE BY MY EXISTING CUSTOMER'SI HAVE SINCE TALKED TO MY CUSTOMER'S, & ASKED THEM "IF THEY HAD TO PROVIDE ANY BANK STATEMENTS, OR ANYTHING ELSE"? MY CUSOTMER'S RESPONDED BY SAYING "NOT AT ALL", SQUARE NEVER ASKED THEM FOR ANY FORM OF VERIFICATION DOCUMENTS***SO, MY OPINION IS AS FOLLOWS SQUARE PICKS WHO THEY ARE GOING TO DO THIS TOO!!! THEY DON'T DO IT TO EVERYONE!!! ***ALL I WANT IS FOR THE FUNDS TO BE DEPOSITED INTO MY BANK ACCOUNT IMMEDIATELY, & THIS COMPLAINT WILL GO AWAY!!!! IT'S THAT SIMPLEPLZ, STOP USING STALL TATICS!!!! IF SQUARE DRAWS THIS OUT FOR (60) DAYS, THEN I WILL HAVE TO WAIT ANOTHER (30) DAYS TO GET MY MONEY, THAT MONEY RIGHTFULLY BELONGS TO ME!!!! ***MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT Final Business Response / [redacted] (4000, 9, 2015/07/07) */ Hello, Upon further investigation, Article of Square's Seller agreement is available at the following web address: https://squareup.com/legal/ua An email was sent to you on June 11, from Square stating that "phone support is only available for customers with an active Square account" Article of the Square Seller Agreement states that "Square may request additional information from you at any time"Article part (d) states: "we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers" Per a separate email that was sent to you on June 11, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DID NOTHING WRONGWHY ARE YOU HOLDING MONEY THAT DOESN'T BELONG TO YOU? I WANT THAT MONEY TO BE PUT INTO MY BANK ACCOUNT IMMEDIATELY!!! ENOUGH, IS ENOUGH!! I'M OVER YOUR STALLING TACTS!! MONEY MUST BE DEPOSITED RIGHT AWAY, OR ELSE!!! I'VE TAKING THE TIME TO SEND RESPONSES IN DETAILYOU ARE NOT EVEN BOTHERING TO READ THE RESPONSESYOU'VE HELD THE MONEY LONG ENOUGHYOU WON'T EVEN GIVE ME A REASON WHY YOU DEACTIVARED MY SQUARE ACCOUNTI WANT TO KNOW WHY? I DON'T WON'T YOU TO REPLY BY USING ARTICLE #4, #42, & #I WANT A LEGITAMATE REASON WHY YOU CLOSED MY SQUARE ACCOUNT? YOU HAVE NOT DONE SO, YET!!! PUT THE MONEY IN MY ACOOUNT RIGHT AWAY I'M SO OVER THIS MATTERPAY ME MY FUNDS THAT YOU HAVE BEEN DRAWING INTEREST ON IMMEDIATELY!!!!
Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $5,600.00, and the funds will not be deposited to your bank accountWe’re sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of paymentTo refund a payment, please log in to the Square Dashboard Square typically does not have limits, however, after carefully reviewing the documentation you submitted, we feel that keeping your transactions below $1,per customer would best shield your business from potential issues or disputesAny credit card payment, despite the legitimacy of the charge and card holder, can be disputedWhen a single account processes large amounts to a single card, this only increases the potential fallout should disputes ariseThis process and decision has been proven to protect Square and its merchantsTo learn more about chargebacks, you can visit our Support CenterGetting a check or cash for the remainder of your services from this customer will safeguard you from any potential disputesWe are happy to re-examine this limit after you have built more history on Square
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member from Square's Support team has been in communication with you as well as the recipient regarding this matterAt this time, it appears that the matter has been resolved successfullyIf you have any more questions please contact the recipient of the payment for more information or email Square's Support team with any other questions
Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ Hello, Upon further investigation, a member from Square's Support Team has been in communication with you regarding the matter you are discussing Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions, Square recommends searching the online Help Center, found at: squareup.com/help If you have additional questions regarding this matter, as stated in the last email sent to you on August 13, 2015, please reply directly to the email for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square, Incnever responded above to the concern related to storage of personal credit card information without the owner's permissionRecently, my same credit card was compromised and the credit card company is investigating several unauthorized changesI have no evidence that this is linked to Square, Incbut these fraudulent activities make me apprehensive about having my credit card online and Square, Incnon-response to how it stores individuals' personal information Final Business Response / [redacted] (4000, 9, 2015/09/15) */ Hello, Upon further investigation, a member from Square's Support Team responded to your question with an email message sent to you on August 13, The message states: "In regards to removing your card information we do not distribute any of your personal information that is not voluntarily given by you In addition, all information submitted to Square by our account holders is encrypted and submitted to our servers securelySquare meets Level PCI Data Security StandardsYou can find Square listed as a secure service provider on Visa.com As per our Seller Agreement, Security Policy, and Privacy Policy, we will never sell your information to third party vendors If you're curious, you can read more about security and privacy at Square on our Support Center The only portion of your card information that is stored is used to identify the transactionIf we didn't have this information and someone did fraudulently charge you $off of your card your bank, Square and anyone else would not be able to locate it because you didn't want anyone to keep the transaction information on fileHaving this information on file is to protect you and your money, not the other way around This is a standard regulation in compliance with Federal Government regulations, your bank, Visa, MasterCard, American Express, and Discover." If you have any additional questions, the representative from Square that sent you this email message also stated that you may reply with further questions Final Consumer Response / [redacted] (4200, 11, 2015/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided information in order to make a purchase, but I did not volunteer that this information be linked to subsequent purchases I made a purchase charged on 8/11/with vendor Kuhn Orchards for $This vendor used Square, Incto process the transactionI used my MasterCard for this purchaseThe vendor was not able to provide a receipt; so, I provided an email address to receive the receipt I made another purchase charged on 8/13/at Bean & BiteThe vendor used Square, Incto process the transactionI used the same MasterCard for this purchaseBean & Bite has no relationship with Kuhn Orchards- two separate companiesI received an electronic receipt in my email accountThe only difference is I did not provide Bean & Bite with my email address This incident leads me to believe that Square, Inchas my credit card information on their records as there is no way that Bean & Bite could send me their receiptThey did provide me with a paper receipt at the time of the purchaseAgain, I DID NOT provide this vendor with my email address I gave the vendor my email address for one purchase onlyIn addition, I did not volunteer that Square, Inccan store my email address nor my credit cardI provided the appropriate and necessary information for each individual transaction On 8/19/and 9/1/15, two unauthorized transactions were made on this same card and my bank is currently investigating these fraudulent chargesSince I opened this account in the 1990s, I have NEVER had unauthorized transactions on it Truthfully, I am surprised at Square, Inc.'s defensive stanceAll their responses including previous interactions with representative have been in this lightI don't mind that my card information is used for specific transactions, but I did not want it interconnected with other transactionsCyberfraud is a serious issue and cybersecurity experts are now indicating that it is not a matter of whether or not sensitive information is hacked, but when if will be hacked: e.gOPM, Anthem, United, Home Depot, Target and so on [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hello, Upon further investigation, according to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalYou may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, thank you for following up on this matterI am fully aware of their User Agreement in which they hide behind, however I disagree in the "at any time" aspect of itThey processed the payment and are holding itI am not asking for anything other then for Square to complete the transactionIf they had chose to cancel my account with no pending deposits owed to me, I would have disagreed with their decision but would have moved on to another processing companyI simply would like the $they processed, are unwilling to deposit into my account, are asking me to refund it and find an alternative method from the consumer My issue is that their "solution" is not an option for meThe $was a security deposit from a tenant whom I have since had issue withBecause of this issue, refunding the money back to said tenant and seeking an alternative method is simply not going to happen With that my choices are to refund money back to a tenant and never see it or not refund it and have Square basically "steal" itEither way I am out $ Regardless of the legal document they hide behind, I run a legitimate and legal businessI've read their User Agreement and understand Square's need for it, protecting them and allowing an "out" once they feel they are doing business with an illegal outfitI disagree with their application of decision upon me and my business and their timeliness of saying when something is finalHaving a transaction not fully completed is anything but finalFinal is to not allow the initial transaction or after the transaction is complete with deposit I am not asking nor wanting to do further business with SquareI just want MY money they initially processed and are unwilling to deposit because of an incorrect assumption to what my business is Thank you once again Final Business Response / [redacted] (4000, 9, 2015/10/04) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this as a resolution, however it seems as if there is nothing further the Revdex.com can doAs I am just one of many with this same issue, eventually a class action lawsuit will be filed against Square if they continue this practice
Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understand that it can be frustrating to have your account deactivatedUnfortunately, Square's review found that Square cannot support any Square accounts for you or your businessSquare regrets that your account has already been deactivatedYou have already issued a refund for the transaction and any remaining funds have been deposited to you bank account
Square is sorry to hear that the recipient hasn’t seen this money yet – once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “SQC*.” If the recipient is still having trouble finding their money, feel free to reply to Square with their email address – and Square can reach out to them directly
(The consumer indicated he/she DID NOT accept the response from the business.)How am I supposed to know that someone is using a major credit card or a prepaid credit card? I had an invoice for the sale of merchandise, the customer paid with a credit cardSquare did not notify me that the credit card is prepaid or major! You guys should be shut down because someone walked away with over 5k of my business equipment!
Complaint: [redacted] I am rejecting this response because: This is the same response againThis is not a satisfactory responseI have requested a phone call so that someone can explain the issue to meWe are a legal business involving a recreational, olympic class sportThere was no reason, warning or inquiry into this issue before our account was deactivatedThere has been nowhere near a satisfactory response from themUnbelievably disappointing customer service This issue has not been resolved in anyway to my satisfaction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: My bank is telling me that needs to be resolved by Square and the transaction reversedSince this transaction was initiated by me (even though by mistake), they wouldn't let me create a dispute Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)One of the main reason of my complaint is that Square cannot be reached via telephone They are being very evasive The origina transaction and problem has not been directed in their response [redacted] needs to be aware that I am demanding a phone call
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from January 19th, The message states: "I can assure you that our system is extremely secureIt is not a know issue, but a mistake made by a merchantEssentially, when taking a charge, customers are meant to enter in their email address to receive a receiptFrom there on out the email becomes linked so you do not have to give your secure information out to merchantsWhat this is meant to do is keep you from giving out your email address or phone number to every merchant you visitInstead, the merchant never sees your contact information and the receipt is sent securely and privately to you If your email is typed incorrectly, we can find charge and unlink it to allow you to reattach the correct informationThe information I requested can be found on your bank statementEven simpler than this, the person (your lawyer) who keeps getting your receipts needs only to click the 'NOT YOUR RECEIPT' link on the emails he/she is gettingThis will make sure that they don't get these any longer and your information will also become unlinked without having to reach out to customer supportOnly one email can be linked at any timeI'm sorry for the inconvenience and confusion this has causedI would be happy to reach out to the merchant on your behalf to discuss this and make sure they are no longer processing transactions and entering their own email for the receipt."
Hello, Square is more than happy to work with you over email to resolve the issues you are experiencing but as stated in previous emails, Square is unable to offer you phone support going forwardSquare is still waiting on an update related to your missing deposit from [redacted] As soon as Square has an update Square will reach out to you
Complaint: [redacted] I am rejecting this response because:The customer doesn't have another way to pay or trust me I would refund him and get payment another way instead of going through all thisI never was really able to read all of the user agreementI was never mailed a paper copy to have proper time to read or have someone else look over itI could only read it on my phone before you can set up your accountThis is very deceptive when you keep quoting the agreement,a paper copy should of been mailed and I should of had ample time to read over whatever I was to agree toI also provided copies of the invoice and receipt as well as customers informationThat should be more than enough to release the fundsPlease release the funds into my bank account.Sincerely, [redacted]
Thank you for writing in, based on your reply "I am rejecting this response because: the money has not returned to [redacted] bank and it has been months since the transactionThey need to refund her because her bank states it went into my account" If the funds went into your account why would Square need to issue a refund?
We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time
Complaint: [redacted] I am rejecting this response because: This is merely a duplicate response to which we replied to on [redacted] ***We reject Square's response in its entirety.Sincerely, [redacted] ***
You agreed to Square's Seller Agreement upon signing up for SquareA member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) 'For any reason', is not acceptableI was on the phone with Square customer service to many times, and if my deposit account needed to be changed, then they had ample time to tell me what I was doing that wasn't correct or needed to be changedAll of my transactions, have been completely in the same patternTheir policies are very general, and they seem to be doing this at random and probably have some financial problems on their endI will not accept there vague explanationsI have done nothing wrong, and classes are complete and I have obligationsWhat they are doing is very unethicalAnd to have no one speak to me, and they are making money off of what they are holding and the charges to me from my transactionsThis is insane!!! And I have contacted the FTC and the attorney generals officeI have nothing to hide This money needs to be deposited immediately Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They CAN NOT give a valid reason as to why they are holding $28,I have had a total of transactions with them totalling $101,243.00, from January 1, 2015- October 15, I have had partial refund of $500.00, which was done in May of I can not imagine what prompted them to hold my money for days, and not be able to give me a valid reasonI believe they do not have the money to pay outI did receive the ridiculous letter their attorney gave to my Attorney Generals office, and on the last line of the letter, it stated they would release my money after the day hold, IF I did not receive any charge backsThis letter was also provided to the District Attorney in San FranciscoThese excuses are not valid reasons, and I DO NOT ACCEPT THIS