Thanks for bringing it to Square's attention that you have received this unusual emailSquare understands that you do not have a Square account, and can confirm that this message was not a legitimate email sent by SquarePlease note that due to our security and privacy policy, we are unable to disclose any further specific informationAt you discretion, you can report the situation to law enforcement and we will be able to cooperate with any investigation they initiate
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hello, Upon further review, according to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
(The consumer indicated he/she DID NOT accept the response from the business.) Here is our response to the generic email that we receivedDear [redacted] , Thank you for your help in getting this resolvedThis is to follow up with your recent request1) We are a retail operationAll of our transactions are performed live and in personWe have the customer sign for each credit card transaction in person when they receive the books they purchasedThis means we do not have PO, contracts, or authorization forms2) Attached is our business license the State of Idaho has on file3) Our website at www.idahobookfairs.com has more information on our businessWe do not sell online, only in person4) We sell books and book related itemsWe set up in different schools and sell the items as a fundraiser for schoolsPlease let us know if you have any follow up questions or any of these answers further explainedThanks again for your help, [redacted] and [redacted] On Wed, Mar 16, [redacted] at 10:AM, Square Account Services wrote: Hello Tiffany, Thank you for using SquareTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent paymentUnfortunately we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe're sorry for any inconvenience this may causeWith your cooperation, we hope to resolve this situation in 1-business daysPlease respond promptly to this email with the following information: Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization formsGovernment-issued documentation about your business, such as a business license, annual report, or seller's licenseOther mentions of your business, such as your website, your Yelp or Facebook page, a news article, or an advertisementA detailed description of the goods or services providedYou may attach the requested documentation in either .PDF or .JPG formatsThank you for your cooperation [redacted] Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement.According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct
Hello, The sender of this payment disputed the charge with their bank, who initiated a chargeback on the payment A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderIf this is your first dispute, Square will protect you by challenging it automatically on your behalfIf Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balanceIf this occurs, any new payments will be used to cover the negative Cash balance resulting from the dispute.Please note payment disputes typically take up to days to resolve.We will be in touch once an official resolution is available.Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.If you have any additional questions, don’t hesitate to askI’m happy to help."
Square wanted to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank accountPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.)
Complaint: [redacted] I am rejecting this response because: Your company has completely lost my trustI am not willing to continue to use your services and so you closing my account is of zero consequence to me However, according to several others who have written about their terrible experiences with your business practices on the internet, I am not willing to believe that sending a refund through your company will resolve this issue in a timely manner - I have read through several internet sites that the only way to expedite a refund to my client is 1) report you to the Revdex.com and 2) to report this incident to the credit card company that was used for payment from my client to me for payment If your company was at all sincere in repairing your refund policy you may want to stop stealing money that does not belong to youThe money should clearly be held in an escrow account and so it is not so obvious that you are profiting off of the interest of the money you are holding due to "high risk"It would also make it less obvious that you are in effect enacting the very thing you pretend to be deterring - namely fraud Your unwillingness to communicate with me at a crucial time when you were holding my client's money is more than enough to justify my mistrust in your companyYou made my client code inoperative so I could not phone youYou refused to answer my e-mailsAnd so now I do not believe ANYTHING you say or write Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,
Complaint: [redacted] I am rejecting this response because: in no instance was I at faultIf the email address I used had not been entered incorrectly by Square, Inc I wouldn't have been able to access the account that I wasn't "authorized" to useYour policy is in acceptableI did not commit any kind of fraud but you are treating me as though I haveYou have stolen from me by refunding all my customersIf you could refund all of my customers you could have easily enough either recharge them through my square account or just transferred over the moneyI can't believe that you are treating your customers this wayI'm a very small business I don't have money to just throw awayThis hurt my bottom line and should be rectifiedSincerely, [redacted] ***
Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: [redacted] Date of charge, I'm unable to find any transaction closet to the dollar amount you're statingPlease note you had a charge on 8/for $ [redacted] which was declined Once I receive this information, I’ll be able to investigate furtherThanks for your help!
[redacted] I am rejecting this response because: I know you need a response to this email, but the company called me today and left a message on my voicemail while I was at worki am very encouraged that the call was made and am looking forward to the company settling the dispute, but I cannot say the case is closed at this time since we have not made a connectionThank you for working on solving this issueI will update Revdex.com once the company representative reaches me Sincerely,Christyjo [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been doing business with Square since During this time I have never encountered a chargeback situation, nor have I experienced any fraudulent transactionsThe fact that you are "holding" this transaction for this amount of time, and terminating my account without a valid reason; is in my opinion, totally UNACCEPTABLE! Last but not least, I've been constantly attempting to communicate with the representatives at SQUARE ever since May; in order to resolve this non-funding issue, and get those much needed funds released to me as soon as possibleAs you can see, me following that "route-to-resolution" has not been very successful Final Business Response / [redacted] (4000, 14, 2015/10/05) */ Hello, A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Upon further inspection, a member from Square's Account Services team reached out to you on September 27, The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hello, Upon further review, a member from Square's Compliance Team reached out to you on May 20, requesting information about your account The verification was completed on August 26, and another message was sent to you by Square's Compliance Team on August 27, informing you that the review of your account was completed and the deferred payout status on your account had been removed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved the issue, released my funds and returned my account status to active
Hello, Following along with an email chain between you and one of Square's Support team members, it looks like you were able to find the $credit on your statementPlease feel free to keep in contact if you have any further issues
Complaint: [redacted] I am rejecting this response because:I understand the day requirement but my point is the days has already passed I do not care that the account is deactivated as I asked for that to happen The entire issue at hand is you stated days and that time has passed yet you fail to give me my money Sincerely, [redacted] ***
Thanks for bringing it to Square's attention that you have received this unusual emailSquare understands that you do not have a Square account, and can confirm that this message was not a legitimate email sent by SquarePlease note that due to our security and privacy policy, we are unable to disclose any further specific informationAt you discretion, you can report the situation to law enforcement and we will be able to cooperate with any investigation they initiate
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hello, Upon further review, according to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Complaint: [redacted] I am rejecting this response because: they still have not paid out on pending payments.Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) Here is our response to the generic email that we receivedDear [redacted] , Thank you for your help in getting this resolvedThis is to follow up with your recent request1) We are a retail operationAll of our transactions are performed live and in personWe have the customer sign for each credit card transaction in person when they receive the books they purchasedThis means we do not have PO, contracts, or authorization forms2) Attached is our business license the State of Idaho has on file3) Our website at www.idahobookfairs.com has more information on our businessWe do not sell online, only in person4) We sell books and book related itemsWe set up in different schools and sell the items as a fundraiser for schoolsPlease let us know if you have any follow up questions or any of these answers further explainedThanks again for your help, [redacted] and [redacted] On Wed, Mar 16, [redacted] at 10:AM, Square Account Services wrote: Hello Tiffany, Thank you for using SquareTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent paymentUnfortunately we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe're sorry for any inconvenience this may causeWith your cooperation, we hope to resolve this situation in 1-business daysPlease respond promptly to this email with the following information: Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization formsGovernment-issued documentation about your business, such as a business license, annual report, or seller's licenseOther mentions of your business, such as your website, your Yelp or Facebook page, a news article, or an advertisementA detailed description of the goods or services providedYou may attach the requested documentation in either .PDF or .JPG formatsThank you for your cooperation [redacted] Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement.According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct
Hello, The sender of this payment disputed the charge with their bank, who initiated a chargeback on the payment A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderIf this is your first dispute, Square will protect you by challenging it automatically on your behalfIf Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balanceIf this occurs, any new payments will be used to cover the negative Cash balance resulting from the dispute.Please note payment disputes typically take up to days to resolve.We will be in touch once an official resolution is available.Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.If you have any additional questions, don’t hesitate to askI’m happy to help."
Square wanted to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank accountPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.)
Complaint: [redacted] I am rejecting this response because: Your company has completely lost my trustI am not willing to continue to use your services and so you closing my account is of zero consequence to me However, according to several others who have written about their terrible experiences with your business practices on the internet, I am not willing to believe that sending a refund through your company will resolve this issue in a timely manner - I have read through several internet sites that the only way to expedite a refund to my client is 1) report you to the Revdex.com and 2) to report this incident to the credit card company that was used for payment from my client to me for payment If your company was at all sincere in repairing your refund policy you may want to stop stealing money that does not belong to youThe money should clearly be held in an escrow account and so it is not so obvious that you are profiting off of the interest of the money you are holding due to "high risk"It would also make it less obvious that you are in effect enacting the very thing you pretend to be deterring - namely fraud Your unwillingness to communicate with me at a crucial time when you were holding my client's money is more than enough to justify my mistrust in your companyYou made my client code inoperative so I could not phone youYou refused to answer my e-mailsAnd so now I do not believe ANYTHING you say or write Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,
Complaint: [redacted] I am rejecting this response because: in no instance was I at faultIf the email address I used had not been entered incorrectly by Square, Inc I wouldn't have been able to access the account that I wasn't "authorized" to useYour policy is in acceptableI did not commit any kind of fraud but you are treating me as though I haveYou have stolen from me by refunding all my customersIf you could refund all of my customers you could have easily enough either recharge them through my square account or just transferred over the moneyI can't believe that you are treating your customers this wayI'm a very small business I don't have money to just throw awayThis hurt my bottom line and should be rectifiedSincerely, [redacted] ***
Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: [redacted] Date of charge, I'm unable to find any transaction closet to the dollar amount you're statingPlease note you had a charge on 8/for $ [redacted] which was declined Once I receive this information, I’ll be able to investigate furtherThanks for your help!
[redacted] I am rejecting this response because: I know you need a response to this email, but the company called me today and left a message on my voicemail while I was at worki am very encouraged that the call was made and am looking forward to the company settling the dispute, but I cannot say the case is closed at this time since we have not made a connectionThank you for working on solving this issueI will update Revdex.com once the company representative reaches me Sincerely,Christyjo [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been doing business with Square since During this time I have never encountered a chargeback situation, nor have I experienced any fraudulent transactionsThe fact that you are "holding" this transaction for this amount of time, and terminating my account without a valid reason; is in my opinion, totally UNACCEPTABLE! Last but not least, I've been constantly attempting to communicate with the representatives at SQUARE ever since May; in order to resolve this non-funding issue, and get those much needed funds released to me as soon as possibleAs you can see, me following that "route-to-resolution" has not been very successful Final Business Response / [redacted] (4000, 14, 2015/10/05) */ Hello, A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Upon further inspection, a member from Square's Account Services team reached out to you on September 27, The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hello, Upon further review, a member from Square's Compliance Team reached out to you on May 20, requesting information about your account The verification was completed on August 26, and another message was sent to you by Square's Compliance Team on August 27, informing you that the review of your account was completed and the deferred payout status on your account had been removed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved the issue, released my funds and returned my account status to active
Hello, Following along with an email chain between you and one of Square's Support team members, it looks like you were able to find the $credit on your statementPlease feel free to keep in contact if you have any further issues
Complaint: [redacted] I am rejecting this response because:I understand the day requirement but my point is the days has already passed I do not care that the account is deactivated as I asked for that to happen The entire issue at hand is you stated days and that time has passed yet you fail to give me my money Sincerely, [redacted] ***