Square is still holding my funds without reasonBecause they have decided not to release my funds to me I will be pursuing legal action against SquareComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Hello, Please ask your associate to contact Square directly for this issueThe Square Support center is also available for general troubleshooting [redacted] If your associate continues to experience issues receiving the funds from a payment, they can cancel the payment for a full refund to the original payment card through their Square Dashboard
They literally send the exact same form letter every time and don't answer any questionsCompare their two responses here.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud [redacted] to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final
Looks like Square Support has already responded and resolved this issue on 3/30/via emailIt looks like Square sent these funds to your linked debit card on $To confirm we’re both looking at the same account, please check the debit card you have linked to receive instant deposits and reply to this email with the last four digitsYou can check this from the Square app (for Instant Deposit only) or from your online Square DashboardIf the funds were sent to a closed accountone of two things could happen: Should the bank immediately close the account, the funds will bounce back to SquarePlease note that it may take 5-business days before the funds return to SquareOnce Square receives the funds, Square will automatically deposit them to the verified bank account on file The bank may keep the account open for some time, specifically for situations like thisI would recommend contacting your bank to see if they have any record of the deposit If you have not already linked a new bank account, please log in to your Square DashboardMake sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsReview this step-by-step guide to learn how to link your bank account
This matter was promptly resolved by Square I am satisfied with the outcome They acknowledged the deficient service and rectified the issue Thank you, Revdex.com for your excellent response You guys have been fantastic and I appreciate you Your engagement helped move this matter along quickly NICELY DONE!
Complaint: [redacted] I am rejecting this response because: This is the order of what’s happening: 7/31/ 17, I sold a vehicle to a customer named [redacted] **, who used [redacted] credit card to pay and we used Square to process the transaction8/14/17, the customer [redacted] called [redacted] and said he had no knowledge of the purchased transactionIn between this time, I spent a lot of money to track down the customer and collecting as much evidence as I can11/4/17, we gotten the letters from [redacted] sending to [redacted] that the sale transaction was valid11/7/17, Square said it’s only preliminary decision, they need a cancellation letter 11/9/17, Square said that, via [redacted] payment tech, [redacted] decided in the customer’s favor and even suggested us to go sue [redacted] **11/10/we emailed square cancellation letter that said [redacted] cancelled the disputes11/21/square emailed me and said,"I reviewed both cases, as of today I do not show a reversal being processed for either of the corresponding sequence numbers providedUnfortunately because they are past time frame I am not able to attach the documents & attemptIf the letters were recently received, it may still be that the reversals have yet to be finalized & I may request additional time for us to receive those fundsUnfortunately, this process at times can be weeks for it to be finalized."Prior to the cancellation letter that I sent, I also emailed you a letter that said [redacted] decided in our favorYou guys should have seen itSo we should have basically won, so I don’t understand why is there even a reversal necessary? Don’t you see the letter that said [redacted] **’s transaction is validFrom the beginning, we already have letter that said we won, so why [redacted] has to finalize the reversal when there shouldn’t be one? I already contacted [redacted] and we way conference call to [redacted] and was told that we won the caseSo I don’t understand how you guys said via [redacted] payment tech that we lostNow you’re waiting to see a reversalWhy the reversal is even necessary when I have a letter that said I wonI already requested to way conference call before with Square disputes when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to [redacted] just want to hang up on me all the timeSo how am I going to solve this problem? If this situation continues like this, how am I going to ever get my money back?Also, I don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money backShouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com as you can see from the businesses response, they never read my complaint and write a canned responseThey are telling me that I can refund my customer within days, had they read my complaint they would've known I'm way past the day period I never agreed to changes in Square's Merchant User AgreementsI have not violated the terms of the merchant user agreement, other agreements with Square or Square policies, pose credit or fraud risk to Square, provided incomplete, inaccurate information or engage in fraudulent or illegal conductI have done none of those things Your policy gives you the right to deactivate my account for any reason But you have no right to hold my money unless I've done on of those things I've listed abovePlease prove I didI did not Please send me an instant deposit or immediate bank payment Final Business Response / [redacted] (4000, 9, 2015/11/20) */ This complaint has been resolved as of 11/12/Square credited the $back to your account on 11/12/Please reference your latest email correspondence between you and Square with any questions
Hello [redacted] , Thanks for writing inSquare has deactivated your account per your requestPlease note that you are still responsible for any refunds or disputes from your buyers, regardless of your Square account statusFor more information, please see Squares Terms
Complaint: [redacted] I am rejecting this response because: I have contacted my bank and filed a dispute months ago and neither you are my bank ate willing to assist me in geeting my money back that I was scammed out ofWhat is the next necessary step need to take? To resolve this on going issue between Square cash and my bank Navy Federal credit union.Sincerely,Niger [redacted]
After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receiptsIf you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same cardAny card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email providedLearn more about automatic receipts and shared cards.If you provide a phone number to receive an SMS receipt from a Square merchant, this information will be pre-populated on the receipt screen for you to confirm during future purchases from Square merchantsYou can edit the pre-populated phone number at the point of sale by tapping either field and entering new informationhttps://squareup.com/help/us/en/article/5212-automatic-receipts
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
(The consumer indicated he/she DID NOT accept the response from the business.)It's very easy for a company to hide behind its small letters, and leave the customers upset and take zero responsibility!!This company will definitely go down the drain by continuing the route!I personally made a new account with [redacted] payment, and it works well for me, with full customer service and great service.I'm waiting for class action, and hopefully get compensated for this headache of having my funds locked for so long
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement." Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Square's Account Services team will reach out to via email for account status detailsSecurity is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here: https://squareup.com/help/article/
Complaint: [redacted] I am rejecting this response because: They state "Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details." So they are unable to provide additional details? Why? Can I see a copy of Square's agreements with card networks and other financial institutions? Why not contact me directly unless they are hiding or holding something back? Is the Revdex.com actually going to do anything but act as a middle man? I will be (and about others, so far) will be seeking the advise of an attorneyPlease either the Revdex.com or square get straight with me and explain this messYou have cost me much more than money and timeI work too hard to have a company play with my money and my clients I am tired of reading scripted messagesEither someone real needs to respond to me, or I proceed to litigationNot answering a clients questions are not very business like and I (and others) will be looking into square much more closely Sincerely,William ***
Complaint: [redacted] I am rejecting this response because: I already received this exact message from square when I contacted their customer serviceSo, I am still unsatisfied with their same answer Also they have failed to acknowledge that I have already tried what they askedRequesting my money back from one of their usersThe money was not refunded and the request expiredSo I am asking square to cover the money lost Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hello [redacted] , On May 11th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/30) */ I will wait the days for my money It does seem as I will get my money correct?? It just may take a few months right? Thanks Final Business Response / [redacted] (4000, 9, 2015/07/13) */ Hello, Upon further investigation a member from the Square Compliance Team sent you an email on June 17, that states "Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve period" Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will wait the days for my moneyI'm not just going to leave $to square rightfully so that money is legally mine My customer paid me so I will wait for square to pay me
Please refer to the latest correspondence sent by Square on 5/12/**Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=0d1bbcdc1ce04bc8c20d7fc17311a96391b227d...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=ef950b75b9e77d97e35cfc8836db8239c718f5a...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
After further review of your account we’re able to see any charges on 6/10/***, we recommend you contact your customer and reprocess the payment for $ [redacted]
Square is still holding my funds without reasonBecause they have decided not to release my funds to me I will be pursuing legal action against SquareComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Hello, Please ask your associate to contact Square directly for this issueThe Square Support center is also available for general troubleshooting [redacted] If your associate continues to experience issues receiving the funds from a payment, they can cancel the payment for a full refund to the original payment card through their Square Dashboard
They literally send the exact same form letter every time and don't answer any questionsCompare their two responses here.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud [redacted] to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final
Looks like Square Support has already responded and resolved this issue on 3/30/via emailIt looks like Square sent these funds to your linked debit card on $To confirm we’re both looking at the same account, please check the debit card you have linked to receive instant deposits and reply to this email with the last four digitsYou can check this from the Square app (for Instant Deposit only) or from your online Square DashboardIf the funds were sent to a closed accountone of two things could happen: Should the bank immediately close the account, the funds will bounce back to SquarePlease note that it may take 5-business days before the funds return to SquareOnce Square receives the funds, Square will automatically deposit them to the verified bank account on file The bank may keep the account open for some time, specifically for situations like thisI would recommend contacting your bank to see if they have any record of the deposit If you have not already linked a new bank account, please log in to your Square DashboardMake sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsReview this step-by-step guide to learn how to link your bank account
This matter was promptly resolved by Square I am satisfied with the outcome They acknowledged the deficient service and rectified the issue Thank you, Revdex.com for your excellent response You guys have been fantastic and I appreciate you Your engagement helped move this matter along quickly NICELY DONE!
Complaint: [redacted] I am rejecting this response because: This is the order of what’s happening: 7/31/ 17, I sold a vehicle to a customer named [redacted] **, who used [redacted] credit card to pay and we used Square to process the transaction8/14/17, the customer [redacted] called [redacted] and said he had no knowledge of the purchased transactionIn between this time, I spent a lot of money to track down the customer and collecting as much evidence as I can11/4/17, we gotten the letters from [redacted] sending to [redacted] that the sale transaction was valid11/7/17, Square said it’s only preliminary decision, they need a cancellation letter 11/9/17, Square said that, via [redacted] payment tech, [redacted] decided in the customer’s favor and even suggested us to go sue [redacted] **11/10/we emailed square cancellation letter that said [redacted] cancelled the disputes11/21/square emailed me and said,"I reviewed both cases, as of today I do not show a reversal being processed for either of the corresponding sequence numbers providedUnfortunately because they are past time frame I am not able to attach the documents & attemptIf the letters were recently received, it may still be that the reversals have yet to be finalized & I may request additional time for us to receive those fundsUnfortunately, this process at times can be weeks for it to be finalized."Prior to the cancellation letter that I sent, I also emailed you a letter that said [redacted] decided in our favorYou guys should have seen itSo we should have basically won, so I don’t understand why is there even a reversal necessary? Don’t you see the letter that said [redacted] **’s transaction is validFrom the beginning, we already have letter that said we won, so why [redacted] has to finalize the reversal when there shouldn’t be one? I already contacted [redacted] and we way conference call to [redacted] and was told that we won the caseSo I don’t understand how you guys said via [redacted] payment tech that we lostNow you’re waiting to see a reversalWhy the reversal is even necessary when I have a letter that said I wonI already requested to way conference call before with Square disputes when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to [redacted] just want to hang up on me all the timeSo how am I going to solve this problem? If this situation continues like this, how am I going to ever get my money back?Also, I don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money backShouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com as you can see from the businesses response, they never read my complaint and write a canned responseThey are telling me that I can refund my customer within days, had they read my complaint they would've known I'm way past the day period I never agreed to changes in Square's Merchant User AgreementsI have not violated the terms of the merchant user agreement, other agreements with Square or Square policies, pose credit or fraud risk to Square, provided incomplete, inaccurate information or engage in fraudulent or illegal conductI have done none of those things Your policy gives you the right to deactivate my account for any reason But you have no right to hold my money unless I've done on of those things I've listed abovePlease prove I didI did not Please send me an instant deposit or immediate bank payment Final Business Response / [redacted] (4000, 9, 2015/11/20) */ This complaint has been resolved as of 11/12/Square credited the $back to your account on 11/12/Please reference your latest email correspondence between you and Square with any questions
Hello [redacted] , Thanks for writing inSquare has deactivated your account per your requestPlease note that you are still responsible for any refunds or disputes from your buyers, regardless of your Square account statusFor more information, please see Squares Terms
Complaint: [redacted] I am rejecting this response because: I have contacted my bank and filed a dispute months ago and neither you are my bank ate willing to assist me in geeting my money back that I was scammed out ofWhat is the next necessary step need to take? To resolve this on going issue between Square cash and my bank Navy Federal credit union.Sincerely,Niger [redacted]
After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receiptsIf you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same cardAny card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email providedLearn more about automatic receipts and shared cards.If you provide a phone number to receive an SMS receipt from a Square merchant, this information will be pre-populated on the receipt screen for you to confirm during future purchases from Square merchantsYou can edit the pre-populated phone number at the point of sale by tapping either field and entering new informationhttps://squareup.com/help/us/en/article/5212-automatic-receipts
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
(The consumer indicated he/she DID NOT accept the response from the business.)It's very easy for a company to hide behind its small letters, and leave the customers upset and take zero responsibility!!This company will definitely go down the drain by continuing the route!I personally made a new account with [redacted] payment, and it works well for me, with full customer service and great service.I'm waiting for class action, and hopefully get compensated for this headache of having my funds locked for so long
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement." Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Square's Account Services team will reach out to via email for account status detailsSecurity is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here: https://squareup.com/help/article/
Complaint: [redacted] I am rejecting this response because: They state "Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details." So they are unable to provide additional details? Why? Can I see a copy of Square's agreements with card networks and other financial institutions? Why not contact me directly unless they are hiding or holding something back? Is the Revdex.com actually going to do anything but act as a middle man? I will be (and about others, so far) will be seeking the advise of an attorneyPlease either the Revdex.com or square get straight with me and explain this messYou have cost me much more than money and timeI work too hard to have a company play with my money and my clients I am tired of reading scripted messagesEither someone real needs to respond to me, or I proceed to litigationNot answering a clients questions are not very business like and I (and others) will be looking into square much more closely Sincerely,William ***
Complaint: [redacted] I am rejecting this response because: I already received this exact message from square when I contacted their customer serviceSo, I am still unsatisfied with their same answer Also they have failed to acknowledge that I have already tried what they askedRequesting my money back from one of their usersThe money was not refunded and the request expiredSo I am asking square to cover the money lost Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hello [redacted] , On May 11th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/30) */ I will wait the days for my money It does seem as I will get my money correct?? It just may take a few months right? Thanks Final Business Response / [redacted] (4000, 9, 2015/07/13) */ Hello, Upon further investigation a member from the Square Compliance Team sent you an email on June 17, that states "Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve period" Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will wait the days for my moneyI'm not just going to leave $to square rightfully so that money is legally mine My customer paid me so I will wait for square to pay me
Please refer to the latest correspondence sent by Square on 5/12/**Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=0d1bbcdc1ce04bc8c20d7fc17311a96391b227d...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=ef950b75b9e77d97e35cfc8836db8239c718f5a...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
After further review of your account we’re able to see any charges on 6/10/***, we recommend you contact your customer and reprocess the payment for $ [redacted]