Complaint: [redacted] I am rejecting this response because: Their is no reason nor do your terms state that you will be holding my fundSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: All of the so called chargebacks have been already satisfied and deducted from my account months agoI also have emails to substantiate this from your organization where [redacted] has stated that you deducted a chargeback from the $ [redacted] that was rung thru on [redacted] and that if I was ok with that she would send it over to your processing department so they could release the balance to me so I do not accept your answer and I will continue to pursue any and all actions including pressing forward with the California State Attorney Generals office to collect the monies that are owed to usI have read complaint after complaint regarding Square and the same thing they do to others with regards to keeping monies that are owed to merchantsThis is nothing but a calculated stall method to defraud merchants of monies that are owed to themI'm done with the games and I am prepared to press charges with the State of California for fraud on the part of Square Inc.Sincerely, [redacted] ***
Hi, Thanks for reaching outSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Please refer to the latest email correspondence sent by Square on [redacted] Hello [redacted] , Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Please refer to the last correspondence between you and Square on January 13thAn email was sent to you with information about the customer's banksAttached documents are sufficient to pursue further action for the dispute If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hi E***I'm contacting you regarding case [redacted] As of Feburary 23rd ( closing date for my case with Sqaure INC) I've received one e-mail correspondence regarding my refund, then no further contact from the company after thatAlso, no refund has ben issuedIs there any way I can reopen the case? Thanks very much.-R***R [redacted] Northern Arizona University
I filed a previous complaint with the Revdex.com # [redacted] you guys closed that complaint stating they responded to the complant and they were suppose to release funds that they were holding on reserve for DaysThey sent myself and the Revdex.com written statements and emails stating that they will be release my funds on October 4, [redacted] and they have yet to do soFurthermore I have plenty of records showing that I have been sending plenty of emails requesting funds being release as well as an email confirmation that they released or what there plans are and they refuse to email me backNor can I get anyone on the phone to talk to meThey have $ [redacted] of my company money and it has been more then the allowed time per there contractIm requesting that the release my funds immediately $ [redacted] Again I have attached the complaint number of the previous complaint files
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have repeatedly requested the information to file for arbitrationI need the contact information so I can begin arbitration proceedings against the company immediately in accordance with Article of the Square Seller Agreement: "If a dispute of any kind arises, we want to understand and address your concerns quickly and to your satisfactionPlease contact Square Support with any disputeIf we cannot resolve your concerns, we agree to an informal and inexpensive dispute resolution process requiring individual arbitration." They refuse to answer emails with this information Final Consumer Response / [redacted] (3000, 16, 2015/09/21) */ I have still not received information regarding who to contact for arbitrationI am not interested in reopening an account with Square at all, I do however, need the information to submit informing them of arbitration proceedingsIf not, I will have no alternative but to turn to legal proceedings in court in New York State Final Business Response / [redacted] (4000, 18, 2015/10/05) */ Hello, Upon further investigation, Article of the Square Seller Agreement, which is referenced, pertains to disputes that are made on paymentsAfter reviewing the information, there does not appear to be any dispute that was placed on the payments of this accountArticle is referring to the dispute process and specifically in the instance a merchant loses a dispute to a cardholder and wishes to bring the cardholder to arbitration According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Phone support is currently only available to active Square account holdersAs stated, due to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivation
After reviewing all the information you provided, Square believes that this is a stolen card scam and that this transaction will very likely result in a chargebackProcess Refunds As a reminder, please email Square once the refund is completeSquare’s goal is to return your account to our deposit schedule as soon as possibleIf you would like to speak to an individual please contact Square directlySquare phone number and your customer code can be found in the initial email sent to you notifying you of the verification
Hello, It looks like your bank account was unlinked from Square because Square was previously unable to debit your bank account on three separate occasions. A failed debit typically occurs after you issue a refund, and can’t debit your bank account to complete the refund. Due to Automated Clearing House guidelines, Square can’t communicate with a bank account after three failed attempts to debit. As a result, communication with your bank has stopped. You’ll need to update your bank account information to re-establish communication with Square, if you wish to refund payments that were already deposited to you. You can use the same bank, but will need to go through the linking process again. For a step-by-step guide on linking your bank account, go to Square's Support Center.Once your bank account is verified, you can request refunds for the appropriate payments.
Hello [redacted] ,We wanted to let you know that the hold on your Square account as of 10/3/ [redacted] has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: Square is not responding to the complaint! They are repeteing the same thing over that was said to me on the phone, they reading the respond sheetThere system allows for delayed clicks on the slow internet connection to issue a refund!! This is a bad system flaw!! This needs to be fixed!!! Sincerely, [redacted] **
Initial Business Response / [redacted] (1000, 6, 2016/02/19) */ Square is currently reviewing your accountPlease refer to the email correspondence sent by Square on 2/10/for additional questions Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded with what I feel is the necessary information Square requested including, reciepts, invoices, a description of my business, what items I sale and my website and proof of items sent to me by the distributor I have not heard why they cannot place my funds in my accountI would like to speak with someone from the companyI would like my funds placed into my accountI feel that they do not value my relationship with them and after my funds are received, our relationship might need to end I want a person to discuss this issue with me so we can get it straightened outThe website makes it look easy to start accepting funds but in truth, it worked well to accept the funds but not to have them entered into my account I am available after 4pm estI request a call from a representative with power to help resolve my situationThis event has crippled my ability to purchase more product and is affecting my profitability Thanks so much.All my information is listed on all the emails Final Business Response / [redacted] (4000, 10, 2016/03/01) */ Please refer to the latest email from Square on 3/1/with any additional questions or concerns Final Consumer Response / [redacted] (2000, 12, 2016/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) pleased with overall outcome, money was placed in my account and apology email sent to meThanks Revdex.com for being there for small business
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square takes reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This seems like an automated response that Square gives to thousands of their customersNothing in this response is related to my particular circumstanceBut even this statement is far from the truth, because in my case, they are NOT taking reasonable measures to protect personal information, etcI am the only person they are dealing with from the very beginning and they still won't accept the fact!! The personal information that exists on the account is verify able only by me and no one else and they are not willing to discuss itThere is no one else involved in this accountThe account was opened under the name of my ex husband under a diffident business nameA year later, my ex husband closed his company, but kept the square accountI took over the account, changed the name of the company, address, tax id number, bank account #, which belongs to meThey even advanced XXXXX through square capital, which I am diligently paying backThe ex husband is out of the country and is never coming back!! And they are still insisting that he is an authorized userBut if they would need to verify any information on the account, other than his social security number, he wouldn't be able to verify anythingI would be able to verify even thatI even have previous correspondence from square that is related to this account where they address me by my first name and not hisSo they are inconsistent in their policy and their above statement is far from the truth! Final Business Response / [redacted] (4000, 9, 2016/01/10) */ Square can communicate via email with any questions or concerns about this accountA Square representative will be reaching out via email about this account
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no idea why this company deactivated my account they sent an email asking for articles of corporation a invoice I sent the information to then as requested and had no more communication with them after thatI tried every process to call them I emailed them and no one ever responded to meI had [redacted] that processed my credit cards for over years I switched to square because I liked what they had to offerso my company is not new in the credit card businessI would like to speak to a live person about the funds that they are holding I tried to do a refund but that did not workif someone could help from square that would be greatThis has been almost days and no one has communicated to me from squareI have requested a access code several times so I could call I have had no notice that my account has even been closed I did do a refund from the square account over weeks ago and it said the refund could take up to daysStill my client did not get a refund back on his card It was on XX-X-XX square took out of my Bank Account and then made a deposit of this they said activated my account and said I was ready to use SquareOn XX-X-XX the next day I processed my client card for 3,and they show a deposit of 2,after their feeThen I get a email saying they needed some info articles of corporation ,invoice so I emailed them the documents and never did the money get deposited into my account I tried calling and emailing never did get any response or did they say my account was closed so I don't understand how my account was open and closed all in days Final Business Response / [redacted] (4000, 11, 2015/12/06) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: This is a scam on a huge scalethey are holding the funds for no good reason, every single transaction is of a customer which we can provide recorded calls, singed invoices and proof off goods used this company is doing this on a large scale to thousands of people, just so they can enjoy a interest rate on the millions they are holding I do not accept the solution to call every customer ad ask for alternative payment, I do not have the manpower time or funds to to this, I also do not agree with your decision that we are running a high risk business we have many good reviews and are even marked with a "top rated local", this badge can be seen on our website "rocket-locksmith.com"you have marked us as high risk just because you want to hold on to our money and make interest on iti demand that you release the funds, any charge-backs will be dealt with as required by law and your terms of service which were presented to us at the time of our registration Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The company's response is characteristic of the non-response type of responses I have been getting all along I still receive the emails from them trying to collect, yet they say it is not up to them to collect The email messages tell me to contact them with questions, yet when I attempt to do so I receive no response I'm to be held financially responsible for a fraud that never took place for a life enhancing product that the customer is using to this dayCommunication from Square has been a one way street since this whole ugly and ridiculous situation began and all of my communications attempts to them have all gone unanswered Sincerely, [redacted]
There is no cardholder email address or phone number associated with this payment card, so Square is unable to reach out to the customer on your behalfIt’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successfulA good way to confirm this is by checking your online Square Dashboard.Also note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connectionWhen processing a payment, always make sure you have a strong 3G/Internet connection
Complaint: [redacted] I am rejecting this response because: Their is no reason nor do your terms state that you will be holding my fundSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: All of the so called chargebacks have been already satisfied and deducted from my account months agoI also have emails to substantiate this from your organization where [redacted] has stated that you deducted a chargeback from the $ [redacted] that was rung thru on [redacted] and that if I was ok with that she would send it over to your processing department so they could release the balance to me so I do not accept your answer and I will continue to pursue any and all actions including pressing forward with the California State Attorney Generals office to collect the monies that are owed to usI have read complaint after complaint regarding Square and the same thing they do to others with regards to keeping monies that are owed to merchantsThis is nothing but a calculated stall method to defraud merchants of monies that are owed to themI'm done with the games and I am prepared to press charges with the State of California for fraud on the part of Square Inc.Sincerely, [redacted] ***
Hi, Thanks for reaching outSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Please refer to the latest email correspondence sent by Square on [redacted] Hello [redacted] , Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Please refer to the last correspondence between you and Square on January 13thAn email was sent to you with information about the customer's banksAttached documents are sufficient to pursue further action for the dispute If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hi E***I'm contacting you regarding case [redacted] As of Feburary 23rd ( closing date for my case with Sqaure INC) I've received one e-mail correspondence regarding my refund, then no further contact from the company after thatAlso, no refund has ben issuedIs there any way I can reopen the case? Thanks very much.-R***R [redacted] Northern Arizona University
I filed a previous complaint with the Revdex.com # [redacted] you guys closed that complaint stating they responded to the complant and they were suppose to release funds that they were holding on reserve for DaysThey sent myself and the Revdex.com written statements and emails stating that they will be release my funds on October 4, [redacted] and they have yet to do soFurthermore I have plenty of records showing that I have been sending plenty of emails requesting funds being release as well as an email confirmation that they released or what there plans are and they refuse to email me backNor can I get anyone on the phone to talk to meThey have $ [redacted] of my company money and it has been more then the allowed time per there contractIm requesting that the release my funds immediately $ [redacted] Again I have attached the complaint number of the previous complaint files
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have repeatedly requested the information to file for arbitrationI need the contact information so I can begin arbitration proceedings against the company immediately in accordance with Article of the Square Seller Agreement: "If a dispute of any kind arises, we want to understand and address your concerns quickly and to your satisfactionPlease contact Square Support with any disputeIf we cannot resolve your concerns, we agree to an informal and inexpensive dispute resolution process requiring individual arbitration." They refuse to answer emails with this information Final Consumer Response / [redacted] (3000, 16, 2015/09/21) */ I have still not received information regarding who to contact for arbitrationI am not interested in reopening an account with Square at all, I do however, need the information to submit informing them of arbitration proceedingsIf not, I will have no alternative but to turn to legal proceedings in court in New York State Final Business Response / [redacted] (4000, 18, 2015/10/05) */ Hello, Upon further investigation, Article of the Square Seller Agreement, which is referenced, pertains to disputes that are made on paymentsAfter reviewing the information, there does not appear to be any dispute that was placed on the payments of this accountArticle is referring to the dispute process and specifically in the instance a merchant loses a dispute to a cardholder and wishes to bring the cardholder to arbitration According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Phone support is currently only available to active Square account holdersAs stated, due to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivation
After reviewing all the information you provided, Square believes that this is a stolen card scam and that this transaction will very likely result in a chargebackProcess Refunds As a reminder, please email Square once the refund is completeSquare’s goal is to return your account to our deposit schedule as soon as possibleIf you would like to speak to an individual please contact Square directlySquare phone number and your customer code can be found in the initial email sent to you notifying you of the verification
Hello, It looks like your bank account was unlinked from Square because Square was previously unable to debit your bank account on three separate occasions. A failed debit typically occurs after you issue a refund, and can’t debit your bank account to complete the refund. Due to Automated Clearing House guidelines, Square can’t communicate with a bank account after three failed attempts to debit. As a result, communication with your bank has stopped. You’ll need to update your bank account information to re-establish communication with Square, if you wish to refund payments that were already deposited to you. You can use the same bank, but will need to go through the linking process again. For a step-by-step guide on linking your bank account, go to Square's Support Center.Once your bank account is verified, you can request refunds for the appropriate payments.
Hello [redacted] ,We wanted to let you know that the hold on your Square account as of 10/3/ [redacted] has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: Square is not responding to the complaint! They are repeteing the same thing over that was said to me on the phone, they reading the respond sheetThere system allows for delayed clicks on the slow internet connection to issue a refund!! This is a bad system flaw!! This needs to be fixed!!! Sincerely, [redacted] **
Initial Business Response / [redacted] (1000, 6, 2016/02/19) */ Square is currently reviewing your accountPlease refer to the email correspondence sent by Square on 2/10/for additional questions Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded with what I feel is the necessary information Square requested including, reciepts, invoices, a description of my business, what items I sale and my website and proof of items sent to me by the distributor I have not heard why they cannot place my funds in my accountI would like to speak with someone from the companyI would like my funds placed into my accountI feel that they do not value my relationship with them and after my funds are received, our relationship might need to end I want a person to discuss this issue with me so we can get it straightened outThe website makes it look easy to start accepting funds but in truth, it worked well to accept the funds but not to have them entered into my account I am available after 4pm estI request a call from a representative with power to help resolve my situationThis event has crippled my ability to purchase more product and is affecting my profitability Thanks so much.All my information is listed on all the emails Final Business Response / [redacted] (4000, 10, 2016/03/01) */ Please refer to the latest email from Square on 3/1/with any additional questions or concerns Final Consumer Response / [redacted] (2000, 12, 2016/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) pleased with overall outcome, money was placed in my account and apology email sent to meThanks Revdex.com for being there for small business
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square takes reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This seems like an automated response that Square gives to thousands of their customersNothing in this response is related to my particular circumstanceBut even this statement is far from the truth, because in my case, they are NOT taking reasonable measures to protect personal information, etcI am the only person they are dealing with from the very beginning and they still won't accept the fact!! The personal information that exists on the account is verify able only by me and no one else and they are not willing to discuss itThere is no one else involved in this accountThe account was opened under the name of my ex husband under a diffident business nameA year later, my ex husband closed his company, but kept the square accountI took over the account, changed the name of the company, address, tax id number, bank account #, which belongs to meThey even advanced XXXXX through square capital, which I am diligently paying backThe ex husband is out of the country and is never coming back!! And they are still insisting that he is an authorized userBut if they would need to verify any information on the account, other than his social security number, he wouldn't be able to verify anythingI would be able to verify even thatI even have previous correspondence from square that is related to this account where they address me by my first name and not hisSo they are inconsistent in their policy and their above statement is far from the truth! Final Business Response / [redacted] (4000, 9, 2016/01/10) */ Square can communicate via email with any questions or concerns about this accountA Square representative will be reaching out via email about this account
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no idea why this company deactivated my account they sent an email asking for articles of corporation a invoice I sent the information to then as requested and had no more communication with them after thatI tried every process to call them I emailed them and no one ever responded to meI had [redacted] that processed my credit cards for over years I switched to square because I liked what they had to offerso my company is not new in the credit card businessI would like to speak to a live person about the funds that they are holding I tried to do a refund but that did not workif someone could help from square that would be greatThis has been almost days and no one has communicated to me from squareI have requested a access code several times so I could call I have had no notice that my account has even been closed I did do a refund from the square account over weeks ago and it said the refund could take up to daysStill my client did not get a refund back on his card It was on XX-X-XX square took out of my Bank Account and then made a deposit of this they said activated my account and said I was ready to use SquareOn XX-X-XX the next day I processed my client card for 3,and they show a deposit of 2,after their feeThen I get a email saying they needed some info articles of corporation ,invoice so I emailed them the documents and never did the money get deposited into my account I tried calling and emailing never did get any response or did they say my account was closed so I don't understand how my account was open and closed all in days Final Business Response / [redacted] (4000, 11, 2015/12/06) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: This is a scam on a huge scalethey are holding the funds for no good reason, every single transaction is of a customer which we can provide recorded calls, singed invoices and proof off goods used this company is doing this on a large scale to thousands of people, just so they can enjoy a interest rate on the millions they are holding I do not accept the solution to call every customer ad ask for alternative payment, I do not have the manpower time or funds to to this, I also do not agree with your decision that we are running a high risk business we have many good reviews and are even marked with a "top rated local", this badge can be seen on our website "rocket-locksmith.com"you have marked us as high risk just because you want to hold on to our money and make interest on iti demand that you release the funds, any charge-backs will be dealt with as required by law and your terms of service which were presented to us at the time of our registration Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The company's response is characteristic of the non-response type of responses I have been getting all along I still receive the emails from them trying to collect, yet they say it is not up to them to collect The email messages tell me to contact them with questions, yet when I attempt to do so I receive no response I'm to be held financially responsible for a fraud that never took place for a life enhancing product that the customer is using to this dayCommunication from Square has been a one way street since this whole ugly and ridiculous situation began and all of my communications attempts to them have all gone unanswered Sincerely, [redacted]
There is no cardholder email address or phone number associated with this payment card, so Square is unable to reach out to the customer on your behalfIt’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successfulA good way to confirm this is by checking your online Square Dashboard.Also note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connectionWhen processing a payment, always make sure you have a strong 3G/Internet connection