Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint: [redacted] I am rejecting this response because: I talked to [redacted] myself they said I wonThis is even before the resolution becomes availableI don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money backShouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? You see the letter that [redacted] said they put the charge back onto [redacted] **’s account? Also, Are you saying that if I can get letter that says [redacted] already billed the customer, you can get us money back right away? I already requested to way conference call before with Square disputes when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to [redacted] just want to hang up on me all the timeSo how am I going to solve this problem? If this situation continues like this, how am I going to ever get my money back? Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Eddie [redacted]
Thank you for contacting SquareA manager from Square has reached out to you on [redacted] with the following; "I’ll be more than happy to provide your bank with our Deposit Confirmation LetterThis letter provides the bank the amount, date, and account number that the funds were sent toSince we’re sharing your full account number with the bank, I am required to ask for your consent to provide this information." Please correspond directly with this manager, and Square will be able to assist you from there
Complaint: [redacted] I am rejecting this response because: Cash app is still holding my money! How will I receive my funds back? Sincerely,Adrian [redacted]
Square was not able to locate the account you are referring toSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account, the business name and activation name used to open the accountOnce Square receives this information, Square will be able to investigate further
Please refer to the following email sent on October 24:Hello [redacted] , We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello, Square's Account Services team conducted a recent review of your account and regrets to inform you that you are not eligible to use Square Payroll The funds will be held for days, however, you may submit a return request with your banking institution in the time beingFor further information about Squares policies, you can review section of Square's General Terms
Initial Business Response / [redacted] (1000, 10, 2016/01/21) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) I don't accept their response because I still have account with them that associated with my name and email addressBy the way, we can close my case at this point because I already got my money by somebody's help, not from square companyHowever, still they need to have a customer service with working phone numberI am not the only victim for this unorganized businessAnyway, Revdex.com, before I go, I want to say thank you for your help
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hello, Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: they continue to hold the funds illegally! I'm not accepting this as a resolutionSincerely, [redacted]
According to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Square has no right to hold our money for days you have the right to deactivate my account but not to hold our money for days I actually requested a refund And the money is not back yet my clients are calling me every day driving me nuts that the money is not back yet and I still don't know what I did wrong and I requested a phone call not an email
Hello, It’s been over days since the date of purchase, which is outside of Square’s return windowSquare does not have more information to provide you regarding this issue
There are no funds pending on the account for the email you providedIf you are inquiring about another account, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Complaint: [redacted] I am rejecting this response because: They are well aware of myself as I have been sending noumorus emails to them but the email address is [redacted] ....they just now took another [redacted] out of my account for what they claim was a dispute from a previous processed transaction They are already holding over $ [redacted] of my money and should just take it out of there They decided that they want to cancel out my companys contract so at that point they have no legal rights to take any funds out of my account without my permission They should of took it out of what they were holding as they said thats the reason why they were holding the funds.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the explanation as I did not violate any policies, I did not pose a risk for fraud, and I did not misrepresent myselfI was told to provide a copy of my license and proof of invoiceNot only did I immediately provide it, but it was shortly terminated thereafterFeel free to close this ticket as Square is obviously denying the fact that they are wrongI will definitely steer people away from using this service in the futureThey are not ones to do business with Final Business Response / [redacted] (4000, 9, 2015/11/17) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no resolution statedJust a copy and pasted response that is identical to the last one
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Rosalind [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint: [redacted] I am rejecting this response because: I talked to [redacted] myself they said I wonThis is even before the resolution becomes availableI don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money backShouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? You see the letter that [redacted] said they put the charge back onto [redacted] **’s account? Also, Are you saying that if I can get letter that says [redacted] already billed the customer, you can get us money back right away? I already requested to way conference call before with Square disputes when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to [redacted] just want to hang up on me all the timeSo how am I going to solve this problem? If this situation continues like this, how am I going to ever get my money back? Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Eddie [redacted]
Thank you for contacting SquareA manager from Square has reached out to you on [redacted] with the following; "I’ll be more than happy to provide your bank with our Deposit Confirmation LetterThis letter provides the bank the amount, date, and account number that the funds were sent toSince we’re sharing your full account number with the bank, I am required to ask for your consent to provide this information." Please correspond directly with this manager, and Square will be able to assist you from there
Complaint: [redacted] I am rejecting this response because: Cash app is still holding my money! How will I receive my funds back? Sincerely,Adrian [redacted]
Square was not able to locate the account you are referring toSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account, the business name and activation name used to open the accountOnce Square receives this information, Square will be able to investigate further
Please refer to the following email sent on October 24:Hello [redacted] , We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello, Square's Account Services team conducted a recent review of your account and regrets to inform you that you are not eligible to use Square Payroll The funds will be held for days, however, you may submit a return request with your banking institution in the time beingFor further information about Squares policies, you can review section of Square's General Terms
Initial Business Response / [redacted] (1000, 10, 2016/01/21) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) I don't accept their response because I still have account with them that associated with my name and email addressBy the way, we can close my case at this point because I already got my money by somebody's help, not from square companyHowever, still they need to have a customer service with working phone numberI am not the only victim for this unorganized businessAnyway, Revdex.com, before I go, I want to say thank you for your help
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hello, Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: they continue to hold the funds illegally! I'm not accepting this as a resolutionSincerely, [redacted]
According to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Square has no right to hold our money for days you have the right to deactivate my account but not to hold our money for days I actually requested a refund And the money is not back yet my clients are calling me every day driving me nuts that the money is not back yet and I still don't know what I did wrong and I requested a phone call not an email
Hello, It’s been over days since the date of purchase, which is outside of Square’s return windowSquare does not have more information to provide you regarding this issue
Square can not release information on our MerchantWe would recommend that you have a dispute to the charged and have your bank issue an investigation
There are no funds pending on the account for the email you providedIf you are inquiring about another account, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Thank you for writing in, after reviewing your account I can see a refund for $ [redacted] was issued to Visa on 6/7/***
Complaint: [redacted] I am rejecting this response because: They are well aware of myself as I have been sending noumorus emails to them but the email address is [redacted] ....they just now took another [redacted] out of my account for what they claim was a dispute from a previous processed transaction They are already holding over $ [redacted] of my money and should just take it out of there They decided that they want to cancel out my companys contract so at that point they have no legal rights to take any funds out of my account without my permission They should of took it out of what they were holding as they said thats the reason why they were holding the funds.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the explanation as I did not violate any policies, I did not pose a risk for fraud, and I did not misrepresent myselfI was told to provide a copy of my license and proof of invoiceNot only did I immediately provide it, but it was shortly terminated thereafterFeel free to close this ticket as Square is obviously denying the fact that they are wrongI will definitely steer people away from using this service in the futureThey are not ones to do business with Final Business Response / [redacted] (4000, 9, 2015/11/17) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no resolution statedJust a copy and pasted response that is identical to the last one
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Rosalind [redacted]