Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] I have recieved my order that was supposedly shipped on 9/17/**received on 10/28/ [redacted] with a postmark of 10/24/**HmmmWill never do business with anybody associated with square
Thank you for writing in, on 6/25/ [redacted] a Chargeback was filed on the charge for $ [redacted] on 7/11/ [redacted] it was closed in merchants favor, you would need to contact your bank concerning the funds
Hello, When accepting card payments with the Square app, you need to be located within the country where you activated your Square accountFor example, if you activated your account in the U.S., you can only accept card transactions in the U.SAny card transactions attempted with the Square app while traveling or residing internationally can’t be processed Unfortunately, Square is unable to process your return because it’s been over days since the date of purchase, which is outside of Square’s return window
Complaint: [redacted] I am rejecting this response because: The payments were already refundedThe same dayThese are double refundsSincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)The company physicaly says I can order one line for free, that is what I wantI want the company to keep its lromize to customers! A FREE CARD READER! Not only have I gone to one store, I went to several that were located on the store map on their websiteEach store had none in stock! How will I use this product and companieS services without the tools to do so? This is absolutely absurd that this company is not being held accountable for a fraidelant or faulty shilling department! Keep your promise to customers for a free card reader instead of pawning your crappy company standards off on the post office and shippingThe problem lies with square, I receive everything else in the mailTo date, I have not had on price of list mail at this address in over years, except from square timesAfter this response was receivedI contacted "Pay Anywhere" on [redacted] about the back of responsibility from square to get its customers a readerThey overnighted a box w multiple readers to my address, which I receive no more than hours later at my doorMy address works, it always does, square is not taking responsibility and, not fixing their problems causing me a loss in my business for lrolongued wait periods without a reader
Hello, Square reviewed your account and found high risk activity associated with prepaid card transactions, which violates the Square Merchant User Agreement.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder and seek an alternate method of payment
Hello, Thanks for getting back in touchYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that we can provided at this timeDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review Sections and of the "Square Seller Agreement":https://squareup.com/legal/seller-agreementThank you for your patience and understanding
Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays
Complaint: [redacted] I am rejecting this response because: you deleted my account forcing me to return funds back to all my buyers with me netting $in depositsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was not running any sort of fraudulent activityI run an indoor nerf arena family entertainment facilityTried square out once and after the first day it was shut off and money was heldNo phone callNo emailNo notification what so everIt just didn't workIf you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purposePerhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello ***, As a reminder your account balance is negativeCurrent Account Balance: -$ [redacted] We'd like to work with you to resolve this as quickly as possibleFor your convenience, we can provide the following options to resolve your negative balance: # One time payment of $ [redacted] # Ten bi-weekly payments of $ [redacted] Please respond to this email with your preferred form of paymentAs soon as we hear from you, we'll provide further instructions relating to your chosen form of paymentSquare partners with a collections agency, TrueAccord, who will be in touch if we are unable to come to a mutually agreeable payment planIf you would like to schedule a call to discuss your options please follow this "link":https://squareup.com/appointments/buyer/business/AX1J5D/square-finance-op...⇄ you have any questions please let me knowBest,
Complaint: [redacted] I am rejecting this response because:I have never received any documentation from Square to my email address stating the my account was deactivatedFor some reason they have completely locked me out of my accountI am fine with not being able to process any further transactions on the accountBut I would need my actual account to be reactived to login so that I can keep an eye on my account until square decides to release the funds on my accountI accidentally deactivated the account myself and just would like for it to be reactivated to login not to process transactionsI want to be able to keep an eye on my balance until you release it back to meI will accept the deactivation of my account processing transactions but I would like to request that my account dashboard be activated so I an login and see my pending deposits still in the account until square releases itSincerely,Mayomi [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square's approach to security is designed to protect both merchants and their customersIf you would like more information about the security of selling and purchasing through Square please see their privacy and security page here:https://squareup.com/help/article/and the buyer agreement here: https://squareup.com/legal/buyer-agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't see how the links provided pertain to my complaintI understand that as a buyer, I make a transaction at my own riskHowever, my complaint towards Square was not just about a fraudulent transactionIt was about the fact that a merchant was created through Square to commit the fraudulent transactionIf there was fraud committed through a Square transaction, I should be able to go to the merchant to have this dispute settled and to inform them that their system was hackedBut the merchant that the transaction went through was a fraud itselfThe merchant doesn't exist! After numerous emails back and forth with Square, and it was difficult to even get a response to begin with, they could not provide me or my bank with ANY information regarding this "merchant." What measures of security do you have when allowing someone to set themselves up as a merchant? This merchant had no contact name, no phone number, no email, no website, and no physical location Final Business Response / [redacted] (4000, 15, 2016/02/19) */ Square's Account Services team has been notified of this sellerThey will handle the situation accordingly Final Consumer Response / [redacted] (2000, 17, 2016/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original payment
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the problem with Square, there was no notice to me stating my account is under suspension! According to Square's merchant user agreement article you must provide notice to me that my account is being suspended or terminated! Square didn't do either! Square should not be in business and you can't reach anyone at the terrible company! Final Business Response / [redacted] (4000, 9, 2016/01/28) */ Square sent a notification email about your account status on September 15th, at 1:PMThe message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity." Final Consumer Response / [redacted] (4200, 11, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square never sent any form of notificationI've emailed square and searched for a number to contact someone in them customer service department repeatedlyYou can not get in touch with anyone at this company by phone! What legal business doesn't have a phone for clients to get in touch with someone at their company? This company is a fraud! It needs to be shut down, not going public!
Complaint: [redacted] I am rejecting this response because: We have CALLED Square several times, always on hold, NOT able to talk with anyone We have tried logging into the webpage they send, filled out information, BUT are unable to send it back Each time we request help from them, we have to re-set passwords, have a new case number----Their preferred method of communication, "techno, computer driven, internet", has failed to work, and we cannot communicate with them We have tried "voice" communication, but that does not work Case still unresolved, money still in their hands We desire personal communication.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to your customer
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement." Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I don't care that my Square account has been deactivatedMy concern is the theft of my money with no explanation nor appeal process There is absolutely NO MENTION anywhere in the Square Seller Agreement of "excessive prepaid card transactions" nor does it mention what exactly "excessive" means Section of the Square Seller Agreement says (as of 11/4/at 9:AM Eastern time): Representation and Warranties You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each Buyer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business and employees, including any applicable tax, wage and hour, and tip laws and regulations; (h) except in the ordinary course of business, no transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) no transaction submitted by you through the Services will involve your Cards (except for reasonable test swipes); and (k) your use of the Services will be in compliance with this Agreement All of my transactions are in compliance with the published agreementAs for Section 42, nothing I have done specifically falls into their problem list so they use this catch-all to steal my money and simply refer to Section as the reason, which is really no reason at all And then on their Revdex.com response above they say "For security purposes, Square cannot disclose further details regarding the reason for account deactivation." Come on Square - this is my money and my situation - why can't you be honest and open with me and everyone else? I give you permission to tell them everything! Stop hiding behind these T&Cs that you keep making up as you go along Again, I don't care that Square terminated my accountMy concern is that they STOLE $from me and do not provide any way to contact them, appeal the decision, or any other form of recourse Final Business Response / [redacted] (4000, 9, 2015/11/17) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 13, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't proposed any sort of resolution - it's like they simply copy & pasted all the previous emailsSquare still has not provided any details on what I did wrong, they simply refer to the catch-all paragraph in their user agreement that says they can do whatever they want for whatever reason they wantBeyond this, the even worse part (besides stealing my money) is that they don'r provide an appeal process or a way to contact them and discuss the problemTheir word is final and they won't listen to reason or discuss optionsAn absolutely horrible company with disgusting business practices
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] I have recieved my order that was supposedly shipped on 9/17/**received on 10/28/ [redacted] with a postmark of 10/24/**HmmmWill never do business with anybody associated with square
Thank you for writing in, on 6/25/ [redacted] a Chargeback was filed on the charge for $ [redacted] on 7/11/ [redacted] it was closed in merchants favor, you would need to contact your bank concerning the funds
Hello, When accepting card payments with the Square app, you need to be located within the country where you activated your Square accountFor example, if you activated your account in the U.S., you can only accept card transactions in the U.SAny card transactions attempted with the Square app while traveling or residing internationally can’t be processed Unfortunately, Square is unable to process your return because it’s been over days since the date of purchase, which is outside of Square’s return window
Complaint: [redacted] I am rejecting this response because: The payments were already refundedThe same dayThese are double refundsSincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)The company physicaly says I can order one line for free, that is what I wantI want the company to keep its lromize to customers! A FREE CARD READER! Not only have I gone to one store, I went to several that were located on the store map on their websiteEach store had none in stock! How will I use this product and companieS services without the tools to do so? This is absolutely absurd that this company is not being held accountable for a fraidelant or faulty shilling department! Keep your promise to customers for a free card reader instead of pawning your crappy company standards off on the post office and shippingThe problem lies with square, I receive everything else in the mailTo date, I have not had on price of list mail at this address in over years, except from square timesAfter this response was receivedI contacted "Pay Anywhere" on [redacted] about the back of responsibility from square to get its customers a readerThey overnighted a box w multiple readers to my address, which I receive no more than hours later at my doorMy address works, it always does, square is not taking responsibility and, not fixing their problems causing me a loss in my business for lrolongued wait periods without a reader
Hello, Square reviewed your account and found high risk activity associated with prepaid card transactions, which violates the Square Merchant User Agreement.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder and seek an alternate method of payment
Hello, Thanks for getting back in touchYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that we can provided at this timeDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review Sections and of the "Square Seller Agreement":https://squareup.com/legal/seller-agreementThank you for your patience and understanding
Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays
Complaint: [redacted] I am rejecting this response because: you deleted my account forcing me to return funds back to all my buyers with me netting $in depositsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was not running any sort of fraudulent activityI run an indoor nerf arena family entertainment facilityTried square out once and after the first day it was shut off and money was heldNo phone callNo emailNo notification what so everIt just didn't workIf you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purposePerhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello ***, As a reminder your account balance is negativeCurrent Account Balance: -$ [redacted] We'd like to work with you to resolve this as quickly as possibleFor your convenience, we can provide the following options to resolve your negative balance: # One time payment of $ [redacted] # Ten bi-weekly payments of $ [redacted] Please respond to this email with your preferred form of paymentAs soon as we hear from you, we'll provide further instructions relating to your chosen form of paymentSquare partners with a collections agency, TrueAccord, who will be in touch if we are unable to come to a mutually agreeable payment planIf you would like to schedule a call to discuss your options please follow this "link":https://squareup.com/appointments/buyer/business/AX1J5D/square-finance-op...⇄ you have any questions please let me knowBest,
Complaint: [redacted] I am rejecting this response because:I have never received any documentation from Square to my email address stating the my account was deactivatedFor some reason they have completely locked me out of my accountI am fine with not being able to process any further transactions on the accountBut I would need my actual account to be reactived to login so that I can keep an eye on my account until square decides to release the funds on my accountI accidentally deactivated the account myself and just would like for it to be reactivated to login not to process transactionsI want to be able to keep an eye on my balance until you release it back to meI will accept the deactivation of my account processing transactions but I would like to request that my account dashboard be activated so I an login and see my pending deposits still in the account until square releases itSincerely,Mayomi [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Square's approach to security is designed to protect both merchants and their customersIf you would like more information about the security of selling and purchasing through Square please see their privacy and security page here:https://squareup.com/help/article/and the buyer agreement here: https://squareup.com/legal/buyer-agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't see how the links provided pertain to my complaintI understand that as a buyer, I make a transaction at my own riskHowever, my complaint towards Square was not just about a fraudulent transactionIt was about the fact that a merchant was created through Square to commit the fraudulent transactionIf there was fraud committed through a Square transaction, I should be able to go to the merchant to have this dispute settled and to inform them that their system was hackedBut the merchant that the transaction went through was a fraud itselfThe merchant doesn't exist! After numerous emails back and forth with Square, and it was difficult to even get a response to begin with, they could not provide me or my bank with ANY information regarding this "merchant." What measures of security do you have when allowing someone to set themselves up as a merchant? This merchant had no contact name, no phone number, no email, no website, and no physical location Final Business Response / [redacted] (4000, 15, 2016/02/19) */ Square's Account Services team has been notified of this sellerThey will handle the situation accordingly Final Consumer Response / [redacted] (2000, 17, 2016/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original payment
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the problem with Square, there was no notice to me stating my account is under suspension! According to Square's merchant user agreement article you must provide notice to me that my account is being suspended or terminated! Square didn't do either! Square should not be in business and you can't reach anyone at the terrible company! Final Business Response / [redacted] (4000, 9, 2016/01/28) */ Square sent a notification email about your account status on September 15th, at 1:PMThe message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity." Final Consumer Response / [redacted] (4200, 11, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square never sent any form of notificationI've emailed square and searched for a number to contact someone in them customer service department repeatedlyYou can not get in touch with anyone at this company by phone! What legal business doesn't have a phone for clients to get in touch with someone at their company? This company is a fraud! It needs to be shut down, not going public!
Complaint: [redacted] I am rejecting this response because: We have CALLED Square several times, always on hold, NOT able to talk with anyone We have tried logging into the webpage they send, filled out information, BUT are unable to send it back Each time we request help from them, we have to re-set passwords, have a new case number----Their preferred method of communication, "techno, computer driven, internet", has failed to work, and we cannot communicate with them We have tried "voice" communication, but that does not work Case still unresolved, money still in their hands We desire personal communication.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to your customer
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement." Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I don't care that my Square account has been deactivatedMy concern is the theft of my money with no explanation nor appeal process There is absolutely NO MENTION anywhere in the Square Seller Agreement of "excessive prepaid card transactions" nor does it mention what exactly "excessive" means Section of the Square Seller Agreement says (as of 11/4/at 9:AM Eastern time): Representation and Warranties You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each Buyer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business and employees, including any applicable tax, wage and hour, and tip laws and regulations; (h) except in the ordinary course of business, no transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) no transaction submitted by you through the Services will involve your Cards (except for reasonable test swipes); and (k) your use of the Services will be in compliance with this Agreement All of my transactions are in compliance with the published agreementAs for Section 42, nothing I have done specifically falls into their problem list so they use this catch-all to steal my money and simply refer to Section as the reason, which is really no reason at all And then on their Revdex.com response above they say "For security purposes, Square cannot disclose further details regarding the reason for account deactivation." Come on Square - this is my money and my situation - why can't you be honest and open with me and everyone else? I give you permission to tell them everything! Stop hiding behind these T&Cs that you keep making up as you go along Again, I don't care that Square terminated my accountMy concern is that they STOLE $from me and do not provide any way to contact them, appeal the decision, or any other form of recourse Final Business Response / [redacted] (4000, 9, 2015/11/17) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (4200, 13, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't proposed any sort of resolution - it's like they simply copy & pasted all the previous emailsSquare still has not provided any details on what I did wrong, they simply refer to the catch-all paragraph in their user agreement that says they can do whatever they want for whatever reason they wantBeyond this, the even worse part (besides stealing my money) is that they don'r provide an appeal process or a way to contact them and discuss the problemTheir word is final and they won't listen to reason or discuss optionsAn absolutely horrible company with disgusting business practices