Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, On March 27, Square sent you the following message regarding the status of your account; "Hello Ioannis, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business We regret that, starting today, you will no longer be able to process transactions using Square We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Complaint: [redacted] I am rejecting this response because this is no different than the canned response the support team sentSquare would have needed to submit the information I provided them (such as the signed lease) to the senders issuing bankThe facilitator of the payment played no role in resolving the dispute and simply went into MY account and took back the funds I AM NOT A BUSINESSYou keep talking about chargebacks, but I am not a merchant selling productsThis was a person to person payment! Sincerely,Imran [redacted]
Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds where deposit to your linked bank account on 10/Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:this is a watered down of the foriginal notice which was not very niceI provided all the information they had requested and refused to let me to elevate the callI was recorded and when I told the represenitive I also was taping our conversation she hung up on meAttempts to get to the reason was not explainedHowever, your inquiry helped return the money owed meInstead of them keeping my money days it took them a littl d overdaysI also contacted the Oklahoma attorney General office and supplied them complete information and they have written the company for further explanationI would like all of the material the requested back to meI was hacked with the bank information I provided to Square and someone stole $out of my accountThe only link is the information I provided such as routing and account numbersI do not trust this company and will not use their service by any of their customers [redacted] Sincerely, [redacted]
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello ***,I was able to speak to Square and they advised they weren't able to find that deposit under my email [redacted] after carefully reviewing everything I noticed the deposit was made to my other square account with email address [redacted] were it shows the deposit is pending since 3/5/I have filed another complaint with this company with the correct square account because no one has gotten back to me after I sent two messages requesting a status on my fundsThe new case number is [redacted] now that square can see the deposit on my account I need to know by when should I receive the money it is going to be one month since the customer paidThank you for your help!
Complaint: [redacted] I am rejecting this response because:I don't understand how you have a business that deal with people's MONEY!!!! and you have no phone supportWhat kind of business are you running here? And since you "only communicate through email" why is that I haven't received a email in over a week? You guys stated that my case was passed on to someone else of a higher caliber and I have yet to receive any information about it sinceSincerely, [redacted]
This message originally read on 10/26/*** Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you." For more information on Square’s Chargeback Protection please visit https://squareup.com/help/us/en/article/5394-square-chargeback-protection
Square can confirm that this payment was successfully sent and delivered to your linked debit card as a creditThese funds were not sent via ACHInstead, Square credited your debit card via EFT[Your bank should research these funds the same way you would research a debit card refund that didn’t credit to the account holder as expectedIf you are still having trouble with locating the payment, feel free to reach out to Square directly to trace the paymenthttps://squareup.com/help/us/en
In order to be resolved, Square Inc is required to release the funds its holding which per its Payment Terms Agreement is required to do so as it may not implement additional hold times on funds The entire account balance must be released from holds
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoI do not accept their copy and paste generic responseI want my money released NOWThe buyer even contacted me and the buyer said and they're happy with the purchase so why is Square still holding my money? Nobody still explained why my account was terminatedThe generic response was "a pattern of high risk transactions" but how the heck is it even a pattern from ONE transaction? Explain the "pattern" to meTil then, release my darn moneyThat's I need for bills and my children that yall stole from me! Frickin losers! Final Business Response / [redacted] (4000, 9, 2015/11/11) */ Square terminated your account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 12, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Another generic responseI don't agree with them holding my money for monthsI am in the process of retaining an attorney to sue square
Complaint: [redacted] I am rejecting this response because: that is not accepted Square is keeping the money the money for days earning interest .square should release funds within days at leasesquare is scamming millions of customers and nobody can touch them Their r so many bad reviews on square that they should be investigated Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/21) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not violate any termsThere is not one specific term that they can accurately say that I violatedPlus I contacted the state commissioners office and I was told that it is illegal for any company to withhold moneyThey are using a loop hole to break the law by deactivating my account so that I can't access my funds Final Business Response / [redacted] (4000, 10, 2016/01/14) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:Not only is Square's reason for deactivating our account false, it borders on defamation.First, NO products we carry contain anything illegalWe work closely with our vendors and our regional FDA enforcement representativeIf and when a lot number of any product is recalled, we promptly return or destroy it, as per the orderEven these recalls sometimes turn out to be testing error, as the chemical structures of many ingredients can suffer from mistaken identity due to poor sensitivity in testing methodsWe comply with all industry requirements.Second, if this deactivation is due to the fact that some of the ingredients we carry are under review by the FDA, review DOES NOT EQUAL illegalMuch in the same way as a food product, OTC drug or prescription medication, until a recall or ban is formally issued, sales are allowed, and I am CERTAIN Square works with companies that offer controversial products, ingredients under review, or products that could qualify, as their abysmally vague Payment Terms read: "(2) paraphernalia that may be used for illegal activity." That can mean anythingThey've provided a tidy loophole to drop any client they wish.Third, there is NO basis for the claim that we carry illegal "designer steroids." Square appears to be making a rash and poorly informed decision, based either on misinformation, misunderstanding, or biasClients have a right to be informed of exactly how they have breached a contract before a service is terminated, and if that explanation cannot be provided, it is the service provider who is in breach of contractIn short, Square, Prove ItSincerely, [redacted]
Your account was deactivated and messaging was set out on 9/28/to let you know that Square was releasing held funds associated with your prior usage of SquareFor more information about our policies, please visit section of the Square Payment TermsSquare's Account Services team has also reviewed your accountYour account is now activatedYou can access your [redacted] the Square Point of Sale app by logging in with the email address and the password that you createdIf you need to reset your password, you can do so directly from the Square Point of Sale app or by visiting [redacted]
Square can confirm the refund was initiated and is currently pendingRefunds can take up to business days for Square to processOnce that process is complete, it is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days thereafter.Thank you for your patience
Hello [redacted] ,We've received notice of a $ [redacted] payment dispute on a payment you processed on May 13, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/eto send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/XZw0e6zJsESU4wiLsrOPJtMF.Thank...⇄ Dispute Resolutions Team
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." A member from the Square Account Services team emailed you on July 1, and informed you that "phone support is only available for customers with an active Square account" The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: I question what information they are using to make this decision I have not made ANY transaction in the 6+ weeks prior to their decision How do I know that my account hasn't been hacked and thats driving all of this? Since it has been deactivated, I no longer can see what activity has been going on with the account and they refuse to provide me with any details or a conversation for me to understand this issue better To be clear, my business is absolutely not a "high risk" business or one engaging in high risk transactions If that is what they are seeing, I believe they owe me some insight so that I can better understand what is going on with my account I can't see the details anymore, so I am in the dark But if High risk activity is the reason, they owe me at least a conversation and certainly some insight into what has happened with my account to cause that to be the reason to deactivate with no warning or appeals process and no no insight into what activity has caused this Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, On March 27, Square sent you the following message regarding the status of your account; "Hello Ioannis, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business We regret that, starting today, you will no longer be able to process transactions using Square We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Complaint: [redacted] I am rejecting this response because this is no different than the canned response the support team sentSquare would have needed to submit the information I provided them (such as the signed lease) to the senders issuing bankThe facilitator of the payment played no role in resolving the dispute and simply went into MY account and took back the funds I AM NOT A BUSINESSYou keep talking about chargebacks, but I am not a merchant selling productsThis was a person to person payment! Sincerely,Imran [redacted]
Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds where deposit to your linked bank account on 10/Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:this is a watered down of the foriginal notice which was not very niceI provided all the information they had requested and refused to let me to elevate the callI was recorded and when I told the represenitive I also was taping our conversation she hung up on meAttempts to get to the reason was not explainedHowever, your inquiry helped return the money owed meInstead of them keeping my money days it took them a littl d overdaysI also contacted the Oklahoma attorney General office and supplied them complete information and they have written the company for further explanationI would like all of the material the requested back to meI was hacked with the bank information I provided to Square and someone stole $out of my accountThe only link is the information I provided such as routing and account numbersI do not trust this company and will not use their service by any of their customers [redacted] Sincerely, [redacted]
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello ***,I was able to speak to Square and they advised they weren't able to find that deposit under my email [redacted] after carefully reviewing everything I noticed the deposit was made to my other square account with email address [redacted] were it shows the deposit is pending since 3/5/I have filed another complaint with this company with the correct square account because no one has gotten back to me after I sent two messages requesting a status on my fundsThe new case number is [redacted] now that square can see the deposit on my account I need to know by when should I receive the money it is going to be one month since the customer paidThank you for your help!
Complaint: [redacted] I am rejecting this response because:I don't understand how you have a business that deal with people's MONEY!!!! and you have no phone supportWhat kind of business are you running here? And since you "only communicate through email" why is that I haven't received a email in over a week? You guys stated that my case was passed on to someone else of a higher caliber and I have yet to receive any information about it sinceSincerely, [redacted]
This message originally read on 10/26/*** Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you." For more information on Square’s Chargeback Protection please visit https://squareup.com/help/us/en/article/5394-square-chargeback-protection
Square can confirm that this payment was successfully sent and delivered to your linked debit card as a creditThese funds were not sent via ACHInstead, Square credited your debit card via EFT[Your bank should research these funds the same way you would research a debit card refund that didn’t credit to the account holder as expectedIf you are still having trouble with locating the payment, feel free to reach out to Square directly to trace the paymenthttps://squareup.com/help/us/en
In order to be resolved, Square Inc is required to release the funds its holding which per its Payment Terms Agreement is required to do so as it may not implement additional hold times on funds The entire account balance must be released from holds
Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoI do not accept their copy and paste generic responseI want my money released NOWThe buyer even contacted me and the buyer said and they're happy with the purchase so why is Square still holding my money? Nobody still explained why my account was terminatedThe generic response was "a pattern of high risk transactions" but how the heck is it even a pattern from ONE transaction? Explain the "pattern" to meTil then, release my darn moneyThat's I need for bills and my children that yall stole from me! Frickin losers! Final Business Response / [redacted] (4000, 9, 2015/11/11) */ Square terminated your account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 12, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Another generic responseI don't agree with them holding my money for monthsI am in the process of retaining an attorney to sue square
Complaint: [redacted] I am rejecting this response because: that is not accepted Square is keeping the money the money for days earning interest .square should release funds within days at leasesquare is scamming millions of customers and nobody can touch them Their r so many bad reviews on square that they should be investigated Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/21) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not violate any termsThere is not one specific term that they can accurately say that I violatedPlus I contacted the state commissioners office and I was told that it is illegal for any company to withhold moneyThey are using a loop hole to break the law by deactivating my account so that I can't access my funds Final Business Response / [redacted] (4000, 10, 2016/01/14) */ A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because:Not only is Square's reason for deactivating our account false, it borders on defamation.First, NO products we carry contain anything illegalWe work closely with our vendors and our regional FDA enforcement representativeIf and when a lot number of any product is recalled, we promptly return or destroy it, as per the orderEven these recalls sometimes turn out to be testing error, as the chemical structures of many ingredients can suffer from mistaken identity due to poor sensitivity in testing methodsWe comply with all industry requirements.Second, if this deactivation is due to the fact that some of the ingredients we carry are under review by the FDA, review DOES NOT EQUAL illegalMuch in the same way as a food product, OTC drug or prescription medication, until a recall or ban is formally issued, sales are allowed, and I am CERTAIN Square works with companies that offer controversial products, ingredients under review, or products that could qualify, as their abysmally vague Payment Terms read: "(2) paraphernalia that may be used for illegal activity." That can mean anythingThey've provided a tidy loophole to drop any client they wish.Third, there is NO basis for the claim that we carry illegal "designer steroids." Square appears to be making a rash and poorly informed decision, based either on misinformation, misunderstanding, or biasClients have a right to be informed of exactly how they have breached a contract before a service is terminated, and if that explanation cannot be provided, it is the service provider who is in breach of contractIn short, Square, Prove ItSincerely, [redacted]
Your account was deactivated and messaging was set out on 9/28/to let you know that Square was releasing held funds associated with your prior usage of SquareFor more information about our policies, please visit section of the Square Payment TermsSquare's Account Services team has also reviewed your accountYour account is now activatedYou can access your [redacted] the Square Point of Sale app by logging in with the email address and the password that you createdIf you need to reset your password, you can do so directly from the Square Point of Sale app or by visiting [redacted]
Square can confirm the refund was initiated and is currently pendingRefunds can take up to business days for Square to processOnce that process is complete, it is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days thereafter.Thank you for your patience
Hello [redacted] ,We've received notice of a $ [redacted] payment dispute on a payment you processed on May 13, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/eto send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/XZw0e6zJsESU4wiLsrOPJtMF.Thank...⇄ Dispute Resolutions Team
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." A member from the Square Account Services team emailed you on July 1, and informed you that "phone support is only available for customers with an active Square account" The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: I question what information they are using to make this decision I have not made ANY transaction in the 6+ weeks prior to their decision How do I know that my account hasn't been hacked and thats driving all of this? Since it has been deactivated, I no longer can see what activity has been going on with the account and they refuse to provide me with any details or a conversation for me to understand this issue better To be clear, my business is absolutely not a "high risk" business or one engaging in high risk transactions If that is what they are seeing, I believe they owe me some insight so that I can better understand what is going on with my account I can't see the details anymore, so I am in the dark But if High risk activity is the reason, they owe me at least a conversation and certainly some insight into what has happened with my account to cause that to be the reason to deactivate with no warning or appeals process and no no insight into what activity has caused this Sincerely, [redacted]