Hello, Square's Compliance team sent you the following email on February 19, regarding your account and pending deposit; "Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays Visit the Square Help Center to learn more about deposits: [redacted] Thank you for your cooperation.Sincerely, Square Compliance Team"
We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , On June 19th, 2015, Square notified you via email that they reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare feels that keeping your transactions below $8,per customer would best shield your business from potential issues or disputesAny credit card payment, despite the legitimacy of the charge and card holder, can be disputedWhen a single account processes large amounts to a single card, this only increases the potential fallout should disputes ariseThis process and decision has been proven to protect Square and its merchants
This is the same exact response I have received from Square from the beginning! Square has not aloud me to verify that all of my transactions are legitimate I have valid signatures and ID's of my customers I cannot refund my customers because this is a vacation rental business and some of them have already checked out of the property Initially I charge $ [redacted] to hold reservation then charge the remaining upon arrival Square is illegally holding funds of customers of so called "high risk", they did not even take the initiative to verify if the transactions are actually high risk And now they are holding the funds I need to run my business for days! This is not fair business practice at all! I demand availability of the funds or further legal action will be taken Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)again just closing my account and saying this isn't final without actually giving a valid reason and telling me my customers committed fraud and then accusing me of committing fraud and then closing my account without giving me a reason still doesn't explain anythingthat's why people complain about Square
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square credited the deposits back to your account between 12/14/15 to 12/17/15. Please reference your latest email correspondence between you and Square with any questions. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/24) */ Resolved
Complaint: [redacted] I am rejecting this response because:Their response seems to have been an auto generated one, as it did not respond to my direct questionFurthermore, I am not disputing the funds that were with held as that has already been released We are in full compliance with both section and of payment termsTheir refusal to contact me and settle the matter is very disturbing.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is exactly the same as the response to my original complaint, except Square Cash put a certain phase in bold They completely ignored my prior rejection in which I laid out some points to show that what they claim in the response does not match the facts of the transactions By simply restating the same response, it shows me Square Cash took no steps to seriously consider my explanation I would like their next response to actually address the points I made regarding the transaction timing I am waiting for a good faith showing from Square Cash to actually hear out my points, and address them.Sincerely, [redacted]
Please refer to the latest email correspondence sent by Square on 5/9/Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement ( [redacted] ).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard ( [redacted] ).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (4000, 7, 2015/12/23) */ Square credited three deposits of $479.59, $and $back to your linked bank account on 12/7/Please reference your latest email correspondence between you and Square with any questions Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They held $They're sent me those three deposits totaling to $I understand that square has a fee for using their service; however, I know that it isn't over $After their fee of 3.15% + I should still be receiving over $Where's my money? Final Business Response / [redacted] (4000, 17, 2016/01/15) */ Please refer to the latest email correspondence with Square dated 1/4/Square included an attachment of the payment breakdown
Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard
Hello, Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account as of March Thank you for your patience and cooperation throughout this processDepending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysPlease note that you won’t have to go through this process after every transaction
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, an email message was sent to you on July 13, with information regarding a pending verification form It appears you spoke with a member from Square's Account Services team on July 14, regarding the issue you have discussed If you have additional questions regarding the verification form please refer to the email on July 13, or reply directly to that email for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) On my account it would not allow me to pull up the further verification as well as the second account me and my business partner used through square we did all the verification and it still wanted to hold our money I stand by my first complaint we had to refuND all clients and charge through a real company Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Furthermore, an email message was sent to you on July 13, with information regarding a pending verification form and it appears you spoke with a member from Square's Account Services team on July 14, regarding the issue you have discussedAt this time the verification form is still pending completion If you have additional questions regarding the verification form please refer to the email on July 13, or reply directly to that email for further assistance Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried over and over again to verify it would not allow me to submit it my company is an llc 100% legit like I said before I would just like my complaint to stay up and now you are calling my company a fraudulent company I now have another gateway that actually works I do not need you anymore but I do want this to stick
Complaint: [redacted] I am rejecting this response because: According to Square I've violated Item of their payment terms and item in their General Terms of Service I've attached both of them Moreover, they are only speaking in general terms and won't get into specifics as to what exactly I violated because they know I didn't Moreover, the notes they have in their system confirm I was not in violation of either of these because someone in compliance verified that my business was 100% complaint with their terms of service and payment terms when I opened the account As far as a response, they're simply copying the email they sent me when they terminated my account I challenge them to review the notes from my initial call in which they approved me AND one of their agents read back the notes to me when I asked him to He was even confused why my account was cancelled because according to the initial notes that he read aloud, we were 100% compliant! So square, what exactly am I, an advertising platform, in violation of in the general terms of service and payment terms? I've copied them in here for everyone reading to see Prohibited Industries You may not use the Payment Services for the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) buyers or membership clubs, including dues associated with such clubs, (4) credit counseling or credit repair agencies, (5) credit protection or identity theft protection services, (6) direct marketing or subscription offers or services, (7) infomercial sales, (8) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (9) unauthorized multi-level marketing businesses, (10) inbound or outbound telemarketers, (11) prepaid phone cards or phone services, (12) rebate based businesses, (13) up-sell merchants, (14) bill payment services, (15) betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (16) manual or automated cash disbursements, (17) prepaid cards, checks, insurance or other financial merchandise or services, (18) sales of money-orders or foreign currency, (19) wire transfer money orders, (20) high-risk products and services, including telemarketing sales, (21) automated fuel dispensers, (22) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (23) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (24) internet/mail order/telephone order of age restricted products (e.g., tobacco, alcohol), (25) occult materials, (26) hate or harmful products, (27) escort services, or (28) bankruptcy attorneys or collection agencies engaged in the collection of debt Restrictions You may not, nor may you permit any third party, directly or indirectly, to: export the Services, which may be subject to export restrictions imposed by US law, including US Export Administration Regulations (C.F.RChapter VII); access or monitor any material or information on any Square system using any manual process or robot, spider, scraper, or other automated means; except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services; perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from Square; use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement; transfer any rights granted to you under these General Terms; use the Services in a way that distracts or prevents you from obeying traffic or safety laws; use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm; use the Services for any illegal activity or goods or in any way that exposes you, other Square users, our partners, or Square to harm; or otherwise use the Services except as expressly allowed under these General Terms and applicable Additional Terms If we reasonably suspect that your Square Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Square Account, and any of your transactions with law enforcement Sincerely, [redacted]
Square spoke with [redacted] but it doesn't sound like there is anymore information they need from Square at this timeIt seems like the confusion was between the different types of payments you were receivingThe deposits sent directly to your debit card were credited as an Unlinked Return and posted as a debit card returnAn unlinked return is like receiving a refund from a [redacted] Department store, as they're a credit return to the card on fileThese were not ACH/direct deposit like the ones you started receiving on [redacted] If you have any further questions correlating these payments, please reach out to your bank
Complaint: [redacted] I am rejecting this response because: Again and for at least the 6th time Square's response is not a response to my complaint but a general answer to any complaint At least this time the response is a bit closer to the actual complaint Square did not charge me "credit card fees" Square charged me for services that I could not use after Square cancelled my accountSquare billed me for months for their services that only a client with an active merchant account could use Square refused to respond to my emails and the only reason I found out how to stop this was via Square's Facebook page So beyond suddenly cancelling my account Square continued to bill me for services I could not use, refused to address the issue and now just ignores my complaint Sadly very consistent with my entire experience with Square Hopefully, more people will read the posts here and the deservedly terrible reviews Square garners and stay away from them Thank you for trying - *** Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hello, Upon further review, a member from Square's Support team reached out to you on September 28, through email to assist you with this matterThe email states: "I see that your bank account was recently verified and you can now expect to see deposits according to our standard deposit scheduleIf you've selected a custom close of day time, deposits will be sent according to your set scheduleNo further action is required on your part." If you have any additional questions please reply directly to the last message sent to you by Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello, Yes accept their response, I received all my money Thank you, [redacted]
Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we can not review/release anyone information to anyone beside the Merchant that open the account
Hello, To investigate your claim further, please reply to the email sent to you by Cash Customer Support, asking for the following;-Date(s) you contacted the Merchant/Recipient-Merchant/Recipient’s response and resolution (email content, receipts, etc.)-Method used to contact the Merchant/Recipient (email, phone, social media, etc.) Once Square receives this information, we will be able to investigate your claim further
Hello, Square's Compliance team sent you the following email on February 19, regarding your account and pending deposit; "Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays Visit the Square Help Center to learn more about deposits: [redacted] Thank you for your cooperation.Sincerely, Square Compliance Team"
We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello [redacted] , On June 19th, 2015, Square notified you via email that they reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare feels that keeping your transactions below $8,per customer would best shield your business from potential issues or disputesAny credit card payment, despite the legitimacy of the charge and card holder, can be disputedWhen a single account processes large amounts to a single card, this only increases the potential fallout should disputes ariseThis process and decision has been proven to protect Square and its merchants
This is the same exact response I have received from Square from the beginning! Square has not aloud me to verify that all of my transactions are legitimate I have valid signatures and ID's of my customers I cannot refund my customers because this is a vacation rental business and some of them have already checked out of the property Initially I charge $ [redacted] to hold reservation then charge the remaining upon arrival Square is illegally holding funds of customers of so called "high risk", they did not even take the initiative to verify if the transactions are actually high risk And now they are holding the funds I need to run my business for days! This is not fair business practice at all! I demand availability of the funds or further legal action will be taken Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)again just closing my account and saying this isn't final without actually giving a valid reason and telling me my customers committed fraud and then accusing me of committing fraud and then closing my account without giving me a reason still doesn't explain anythingthat's why people complain about Square
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Square credited the deposits back to your account between 12/14/15 to 12/17/15. Please reference your latest email correspondence between you and Square with any questions. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/24) */ Resolved
Complaint: [redacted] I am rejecting this response because:Their response seems to have been an auto generated one, as it did not respond to my direct questionFurthermore, I am not disputing the funds that were with held as that has already been released We are in full compliance with both section and of payment termsTheir refusal to contact me and settle the matter is very disturbing.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is exactly the same as the response to my original complaint, except Square Cash put a certain phase in bold They completely ignored my prior rejection in which I laid out some points to show that what they claim in the response does not match the facts of the transactions By simply restating the same response, it shows me Square Cash took no steps to seriously consider my explanation I would like their next response to actually address the points I made regarding the transaction timing I am waiting for a good faith showing from Square Cash to actually hear out my points, and address them.Sincerely, [redacted]
Please refer to the latest email correspondence sent by Square on 5/9/Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement ( [redacted] ).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard ( [redacted] ).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (4000, 7, 2015/12/23) */ Square credited three deposits of $479.59, $and $back to your linked bank account on 12/7/Please reference your latest email correspondence between you and Square with any questions Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They held $They're sent me those three deposits totaling to $I understand that square has a fee for using their service; however, I know that it isn't over $After their fee of 3.15% + I should still be receiving over $Where's my money? Final Business Response / [redacted] (4000, 17, 2016/01/15) */ Please refer to the latest email correspondence with Square dated 1/4/Square included an attachment of the payment breakdown
Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard
Hello, Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account as of March Thank you for your patience and cooperation throughout this processDepending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysPlease note that you won’t have to go through this process after every transaction
Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ Hello, Upon further investigation, an email message was sent to you on July 13, with information regarding a pending verification form It appears you spoke with a member from Square's Account Services team on July 14, regarding the issue you have discussed If you have additional questions regarding the verification form please refer to the email on July 13, or reply directly to that email for further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) On my account it would not allow me to pull up the further verification as well as the second account me and my business partner used through square we did all the verification and it still wanted to hold our money I stand by my first complaint we had to refuND all clients and charge through a real company Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Furthermore, an email message was sent to you on July 13, with information regarding a pending verification form and it appears you spoke with a member from Square's Account Services team on July 14, regarding the issue you have discussedAt this time the verification form is still pending completion If you have additional questions regarding the verification form please refer to the email on July 13, or reply directly to that email for further assistance Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried over and over again to verify it would not allow me to submit it my company is an llc 100% legit like I said before I would just like my complaint to stay up and now you are calling my company a fraudulent company I now have another gateway that actually works I do not need you anymore but I do want this to stick
Complaint: [redacted] I am rejecting this response because: According to Square I've violated Item of their payment terms and item in their General Terms of Service I've attached both of them Moreover, they are only speaking in general terms and won't get into specifics as to what exactly I violated because they know I didn't Moreover, the notes they have in their system confirm I was not in violation of either of these because someone in compliance verified that my business was 100% complaint with their terms of service and payment terms when I opened the account As far as a response, they're simply copying the email they sent me when they terminated my account I challenge them to review the notes from my initial call in which they approved me AND one of their agents read back the notes to me when I asked him to He was even confused why my account was cancelled because according to the initial notes that he read aloud, we were 100% compliant! So square, what exactly am I, an advertising platform, in violation of in the general terms of service and payment terms? I've copied them in here for everyone reading to see Prohibited Industries You may not use the Payment Services for the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) buyers or membership clubs, including dues associated with such clubs, (4) credit counseling or credit repair agencies, (5) credit protection or identity theft protection services, (6) direct marketing or subscription offers or services, (7) infomercial sales, (8) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (9) unauthorized multi-level marketing businesses, (10) inbound or outbound telemarketers, (11) prepaid phone cards or phone services, (12) rebate based businesses, (13) up-sell merchants, (14) bill payment services, (15) betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (16) manual or automated cash disbursements, (17) prepaid cards, checks, insurance or other financial merchandise or services, (18) sales of money-orders or foreign currency, (19) wire transfer money orders, (20) high-risk products and services, including telemarketing sales, (21) automated fuel dispensers, (22) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (23) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (24) internet/mail order/telephone order of age restricted products (e.g., tobacco, alcohol), (25) occult materials, (26) hate or harmful products, (27) escort services, or (28) bankruptcy attorneys or collection agencies engaged in the collection of debt Restrictions You may not, nor may you permit any third party, directly or indirectly, to: export the Services, which may be subject to export restrictions imposed by US law, including US Export Administration Regulations (C.F.RChapter VII); access or monitor any material or information on any Square system using any manual process or robot, spider, scraper, or other automated means; except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services; perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from Square; use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement; transfer any rights granted to you under these General Terms; use the Services in a way that distracts or prevents you from obeying traffic or safety laws; use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm; use the Services for any illegal activity or goods or in any way that exposes you, other Square users, our partners, or Square to harm; or otherwise use the Services except as expressly allowed under these General Terms and applicable Additional Terms If we reasonably suspect that your Square Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Square Account, and any of your transactions with law enforcement Sincerely, [redacted]
Square spoke with [redacted] but it doesn't sound like there is anymore information they need from Square at this timeIt seems like the confusion was between the different types of payments you were receivingThe deposits sent directly to your debit card were credited as an Unlinked Return and posted as a debit card returnAn unlinked return is like receiving a refund from a [redacted] Department store, as they're a credit return to the card on fileThese were not ACH/direct deposit like the ones you started receiving on [redacted] If you have any further questions correlating these payments, please reach out to your bank
Complaint: [redacted] I am rejecting this response because: Again and for at least the 6th time Square's response is not a response to my complaint but a general answer to any complaint At least this time the response is a bit closer to the actual complaint Square did not charge me "credit card fees" Square charged me for services that I could not use after Square cancelled my accountSquare billed me for months for their services that only a client with an active merchant account could use Square refused to respond to my emails and the only reason I found out how to stop this was via Square's Facebook page So beyond suddenly cancelling my account Square continued to bill me for services I could not use, refused to address the issue and now just ignores my complaint Sadly very consistent with my entire experience with Square Hopefully, more people will read the posts here and the deservedly terrible reviews Square garners and stay away from them Thank you for trying - *** Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hello, Upon further review, a member from Square's Support team reached out to you on September 28, through email to assist you with this matterThe email states: "I see that your bank account was recently verified and you can now expect to see deposits according to our standard deposit scheduleIf you've selected a custom close of day time, deposits will be sent according to your set scheduleNo further action is required on your part." If you have any additional questions please reply directly to the last message sent to you by Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello, Yes accept their response, I received all my money Thank you, [redacted]
Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we can not review/release anyone information to anyone beside the Merchant that open the account
Hello, To investigate your claim further, please reply to the email sent to you by Cash Customer Support, asking for the following;-Date(s) you contacted the Merchant/Recipient-Merchant/Recipient’s response and resolution (email content, receipts, etc.)-Method used to contact the Merchant/Recipient (email, phone, social media, etc.) Once Square receives this information, we will be able to investigate your claim further