Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hi [redacted] , Square Cash did not take funds from youYou voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash accountSquare's Account Services team conducted a review of your account and determined it to be high-riskSquare exercised its right under the Square Cash Agreement and have elected to deactivate your accountTo learn more about the Square Cash Agreement, please visit: squareup.com/legal/ca
Please refer to the following email: Hello [redacted] , We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedWe appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely, Square Account Services
Still you didn't show me any documents to prove what you are saying.Complaint: [redacted] I am rejecting this response because:Sincerely,Shirin [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hello, Upon further review, a member from Square's Support team has been assisting you with this matterAn email was sent to you by a member from Square's Support team on September 28, stating: "I can confirm that they were successfully delivered to his previously linked debit card as this was the card linked at the time of payment." Additionally, the member from Square's Support team indicated that they would reach out to the recipient and assist them in resolving this matterIf you have any further questions, please reply to the email message that was sent to you by the representative from Square's Support team on September 28,
Hi Thanks for bringing it to our attention that you have received this unusual emailWe understand that you do not have a Square account, and we can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are working hard to mitigate these types of external phishing scamsMore information about phishing is available here As a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links Thanks again for alerting us to this matter
Complaint: [redacted] I am rejecting this response because: That information is not traceable by the banks per the branch managersThe banks also do not provide letter heads reporting such thingsI've asked and begged three times and spoke to two different branch managersI have filed a claim with my banks corporate office who will be asking for Square to prove where this money isCustomer service keeps saying the banks accepted it, but where's YOUR letter head to prove it was sent, and accepted etc? Sincerely, [redacted]
Please refer to the latest correspondence sent by Square on 4/13/**Hello [redacted] ,We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysIf you have any questions about Square’s deposit schedule, please read this Support Center article (https://squareup.com/subscriptions/r?ee=5b1ca0c60cd120f557c62686c207513f65d8c2f...⇄ value the security of your Square account, and the verification process helps us keep your account safePlease note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ Please refer to the latest email correspondence between you and Square with any specific account questions
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from 1/21/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 6, these funds will be released on February 4." Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) today (feb3rd, 2016) I received a email from square stating, " Hello ***, Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days Thank you for understanding Sincerely, Square Account Services" However, there is no information to merit the additional holdThey did not reference who the chargeback was from nor did the supply any contact information so that we could discuss the issueThere is no way for me to contact themI believe this is a retaliation for me filing with the Revdex.com the money that I am requesting is from a transaction that was made in July 2015, months agoOn November 3rd, they deactivated my account and said they would hold my money for an additional days which is February 4th Today is February 3rd, the day before they are suppose to release my checkI receive the above message with no other details or information on january 22nd I received this email; Hello ***, Thanks for writing inI've gone ahead and forwarded your email to another member of our team who can better assist youThey will reach out to you shortly Thanks for your patience [redacted] Square Account Services" That was days ago and I have not heard anything from them until today (email noted above) I would like someone to explain to me what the issueThey stated they would hold my funds for days because of chargebacksHowever they have not supplied any information to support a recent chargebackThey have not made any efforts to contact meI believe the recent hold/email is in retaliation for me filing with the Revdex.com Final Consumer Response / [redacted] (3000, 13, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) What recent chargeback activity? who filed it and on what date? I haven't made a transaction with square since november 2015, over daysAt that time my client filed a chargeback and I refunded the money right awayThat was over days ago! Any chargeback prior to that was in july Your company has been holding that money for over months now, which exceeds your day hold by daysYour company is being unethical, spiteful and retaliating against me for filing with the Revdex.com In the past, if there is a chargeback you would inform me via email and give me specifics of the transaction and a chance to respondBut NOW your company wont give any details, give me a chance to reply or refund the moneyAlthough I have exceeded all the hold times by over days Your company can lie and claim "we are holding your money because of recent chargeback" for years, if they are not required to prove itBut where is the proofIn the past your company has been very specific when it comes to these types of issues Below is a copy of the last email you sent in regarding the funds that you are holding and its chargebackNote (dated 10/2015) Hello, Thanks for your patience throughout the dispute process I have checked on the status of these cases and can see that the disputes below were approved for further review by your customer's bank as of 10/06/ Dispute Reason: Card Not Present (83) Disputed Amount: $1, Payment Amount: $1, Payment Date: July 31, XXXX XX:XX UTC Payment Card: Visa - Receipt: https://squareup.com/receipt/preview/789Jrde55M5aiJgWKtlXSzMF Dispute Reason: Card Not Present (83) Disputed Amount: $1, Payment Amount: $1, Payment Date: July 31, XXXX XX:XX UTC Payment Card: Visa - Receipt: https://squareup.com/receipt/preview/XQFFOU2Ho5J9lbWekt3fWtMF Your customer now has a period of up to days from this date to re-dispute this decision with their bankIf your customer does not re-open the cases, they will be officially closed on *12/05/Feel free to write back in at that time for confirmation Please don't hesitate to reach back out to me if you have any further questions or concerns in the meantimeI am happy to help Best, [redacted] Square Account Services As noted above, the day window ended on 12-5-No time prior to 12-5-(the day window allotted by your company) did your company contact me regarding this issue In fact, your company did not mention anything about this dispute until February 3rd,2016, which is after the dispute should have been closed (according to your policy); twice as long as the time to allotted, Plus February 3rd 2016, was the day before your company "claimed" they scheduled to mail me a checkYour company is being unethical, deceitful and retaliatory Final Business Response / [redacted] (4000, 15, 2016/02/24) */ Please refer to the email correspondence sent from Square on 2/24/The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."
Complaint: [redacted] I am rejecting this response because: were not even talking about this amount or clientThat client received their money back and square took it out of my account and gave it to that customerWe're talking about the $ [redacted] charge that was made for a [redacted] for which square has yet to deposit the money in my account and now it's approaching daysI want my money otherwise I am contacting the state attorney general in California for their deceitful business practicesAlso why is this taking so long to get responses?I am beyond frustrated and I'm sick of getting the run around with this whole debacleI want resolution and I want it immediately!!!!!!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: it does not address the actual issue they are just restating the illegal activity they are doing There were no "recent chargebacks" in addition they are withholding on transactions that have passed 120days which goes against their own Payment Agreement section Sincerely, [redacted]
Please refer to our last reply: Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bank Until Square receives official notification of the resolution, Square is unable to resolve the case
Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
Hi [redacted] ,Thanks for reaching out! My name is NickI'm a supporter here at Square, and i'd be glad to help you out.I just tried to give you a callback, but I wasn't able to get ahold of you, so I left a voicemailI’m sorry we weren’t able to connect.Please feel free to give us a call back at 855-700-between 6am-6pm PT Monday-Friday, as we will need to verify some information over the phone to help you clear your two-step verification phone numberYour customer code is (Please see you email).Looking forward to hearing from you!Warmly,NicholasSquare Support
Complaint: [redacted] I am rejecting this response because: this is the same automated response I was given when I first started contacting the business regarding the refundTheir business is horrible and its at the point that I just gave up that I'll ever get my money back from their screwed up company Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Again never have they given one reason for calling my customers transactions fraud, then blaming me, and even after showing you hours of screen shots of wait time you guy lost the call on his end and wanted me to call backoh but I couldn't again because they do NOT HAVE CONTACT NUMBERSso if this is all the Revdex.com is going to do know wonder why people think a Revdex.com rating is a joke, much like you company Square...now I wont even let some who uses square to run my cardSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Square does not have the rights to dispute payments on behalf of cardholdersSquare is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you further For more information about troubleshooting Square Cash transactions, please visit: https://squareup.com/help/us/en/article/5136-square-cash-troubleshooting For more information about the security of sending money through Square Cash, please visit: https://squareup.com/help/us/en/article/5144-square-cash-security Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) AgainSquare does not address the issue The company has no protocols that protect the consumerOr their responses reflect a refusal to protect the consumer and/or merchant Square's response is to contact the bankWhich bank? Both banking institutions are only the holder of the fundsSquare is the medium that facilitates the transferIn addition, their canned responses are links if payment has not been received To reiterate my point, Sqauare's response opens the door for future fraud with no protection from manipulating parties The responsibility to protect the buyer and the seller should rest in Square's shouldersFor example, their competitor Paypal offers this protection: Protection for Buyers Types of Problems CoveredPayPal Purchase Protection (also known as PayPal Buyer Protection) helps you if you encounter either of these problems: You did not receive the item you paid for with PayPal - "Item Not Received" (INR), or You received an item you paid for with PayPal but it is "Significantly Not as Described" (SNAD) (as described below) Final Business Response / [redacted] (4000, 9, 2015/11/24) */ Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with complaints or payment disputes Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/ Final Consumer Response / [redacted] (4200, 11, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, Square is not addressing the issueInstead of answering the direct question, they are responding with canned responses that does not address the issue/question I did file a dispute with Bank of AmericaBank of America got a response from Square stating, "Cash or Load Transaction Value disbursed correctly." The was a question by Bank of America of Delivery Information? "Has the Merchandise been delivered?" Square response: BLANK RE: Their privacy and securityAgain another canned response that does NOT answer the issue of consumer protection against FRAUD, not PRIVACY
Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hi [redacted] , Square Cash did not take funds from youYou voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash accountSquare's Account Services team conducted a review of your account and determined it to be high-riskSquare exercised its right under the Square Cash Agreement and have elected to deactivate your accountTo learn more about the Square Cash Agreement, please visit: squareup.com/legal/ca
Please refer to the following email: Hello [redacted] , We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedWe appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely, Square Account Services
Still you didn't show me any documents to prove what you are saying.Complaint: [redacted] I am rejecting this response because:Sincerely,Shirin [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hello, Upon further review, a member from Square's Support team has been assisting you with this matterAn email was sent to you by a member from Square's Support team on September 28, stating: "I can confirm that they were successfully delivered to his previously linked debit card as this was the card linked at the time of payment." Additionally, the member from Square's Support team indicated that they would reach out to the recipient and assist them in resolving this matterIf you have any further questions, please reply to the email message that was sent to you by the representative from Square's Support team on September 28,
Hi Thanks for bringing it to our attention that you have received this unusual emailWe understand that you do not have a Square account, and we can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are working hard to mitigate these types of external phishing scamsMore information about phishing is available here As a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links Thanks again for alerting us to this matter
Complaint: [redacted] I am rejecting this response because: That information is not traceable by the banks per the branch managersThe banks also do not provide letter heads reporting such thingsI've asked and begged three times and spoke to two different branch managersI have filed a claim with my banks corporate office who will be asking for Square to prove where this money isCustomer service keeps saying the banks accepted it, but where's YOUR letter head to prove it was sent, and accepted etc? Sincerely, [redacted]
Please refer to the latest correspondence sent by Square on 4/13/**Hello [redacted] ,We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysIf you have any questions about Square’s deposit schedule, please read this Support Center article (https://squareup.com/subscriptions/r?ee=5b1ca0c60cd120f557c62686c207513f65d8c2f...⇄ value the security of your Square account, and the verification process helps us keep your account safePlease note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ Please refer to the latest email correspondence between you and Square with any specific account questions
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from 1/21/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 6, these funds will be released on February 4." Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) today (feb3rd, 2016) I received a email from square stating, " Hello ***, Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days Thank you for understanding Sincerely, Square Account Services" However, there is no information to merit the additional holdThey did not reference who the chargeback was from nor did the supply any contact information so that we could discuss the issueThere is no way for me to contact themI believe this is a retaliation for me filing with the Revdex.com the money that I am requesting is from a transaction that was made in July 2015, months agoOn November 3rd, they deactivated my account and said they would hold my money for an additional days which is February 4th Today is February 3rd, the day before they are suppose to release my checkI receive the above message with no other details or information on january 22nd I received this email; Hello ***, Thanks for writing inI've gone ahead and forwarded your email to another member of our team who can better assist youThey will reach out to you shortly Thanks for your patience [redacted] Square Account Services" That was days ago and I have not heard anything from them until today (email noted above) I would like someone to explain to me what the issueThey stated they would hold my funds for days because of chargebacksHowever they have not supplied any information to support a recent chargebackThey have not made any efforts to contact meI believe the recent hold/email is in retaliation for me filing with the Revdex.com Final Consumer Response / [redacted] (3000, 13, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) What recent chargeback activity? who filed it and on what date? I haven't made a transaction with square since november 2015, over daysAt that time my client filed a chargeback and I refunded the money right awayThat was over days ago! Any chargeback prior to that was in july Your company has been holding that money for over months now, which exceeds your day hold by daysYour company is being unethical, spiteful and retaliating against me for filing with the Revdex.com In the past, if there is a chargeback you would inform me via email and give me specifics of the transaction and a chance to respondBut NOW your company wont give any details, give me a chance to reply or refund the moneyAlthough I have exceeded all the hold times by over days Your company can lie and claim "we are holding your money because of recent chargeback" for years, if they are not required to prove itBut where is the proofIn the past your company has been very specific when it comes to these types of issues Below is a copy of the last email you sent in regarding the funds that you are holding and its chargebackNote (dated 10/2015) Hello, Thanks for your patience throughout the dispute process I have checked on the status of these cases and can see that the disputes below were approved for further review by your customer's bank as of 10/06/ Dispute Reason: Card Not Present (83) Disputed Amount: $1, Payment Amount: $1, Payment Date: July 31, XXXX XX:XX UTC Payment Card: Visa - Receipt: https://squareup.com/receipt/preview/789Jrde55M5aiJgWKtlXSzMF Dispute Reason: Card Not Present (83) Disputed Amount: $1, Payment Amount: $1, Payment Date: July 31, XXXX XX:XX UTC Payment Card: Visa - Receipt: https://squareup.com/receipt/preview/XQFFOU2Ho5J9lbWekt3fWtMF Your customer now has a period of up to days from this date to re-dispute this decision with their bankIf your customer does not re-open the cases, they will be officially closed on *12/05/Feel free to write back in at that time for confirmation Please don't hesitate to reach back out to me if you have any further questions or concerns in the meantimeI am happy to help Best, [redacted] Square Account Services As noted above, the day window ended on 12-5-No time prior to 12-5-(the day window allotted by your company) did your company contact me regarding this issue In fact, your company did not mention anything about this dispute until February 3rd,2016, which is after the dispute should have been closed (according to your policy); twice as long as the time to allotted, Plus February 3rd 2016, was the day before your company "claimed" they scheduled to mail me a checkYour company is being unethical, deceitful and retaliatory Final Business Response / [redacted] (4000, 15, 2016/02/24) */ Please refer to the email correspondence sent from Square on 2/24/The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."
Complaint: [redacted] I am rejecting this response because: were not even talking about this amount or clientThat client received their money back and square took it out of my account and gave it to that customerWe're talking about the $ [redacted] charge that was made for a [redacted] for which square has yet to deposit the money in my account and now it's approaching daysI want my money otherwise I am contacting the state attorney general in California for their deceitful business practicesAlso why is this taking so long to get responses?I am beyond frustrated and I'm sick of getting the run around with this whole debacleI want resolution and I want it immediately!!!!!!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: it does not address the actual issue they are just restating the illegal activity they are doing There were no "recent chargebacks" in addition they are withholding on transactions that have passed 120days which goes against their own Payment Agreement section Sincerely, [redacted]
Please refer to our last reply: Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bank Until Square receives official notification of the resolution, Square is unable to resolve the case
The funds were never charged back to my account and this was verified with my banking institute
Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page
Hi [redacted] ,Thanks for reaching out! My name is NickI'm a supporter here at Square, and i'd be glad to help you out.I just tried to give you a callback, but I wasn't able to get ahold of you, so I left a voicemailI’m sorry we weren’t able to connect.Please feel free to give us a call back at 855-700-between 6am-6pm PT Monday-Friday, as we will need to verify some information over the phone to help you clear your two-step verification phone numberYour customer code is (Please see you email).Looking forward to hearing from you!Warmly,NicholasSquare Support
Complaint: [redacted] I am rejecting this response because: this is the same automated response I was given when I first started contacting the business regarding the refundTheir business is horrible and its at the point that I just gave up that I'll ever get my money back from their screwed up company Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Again never have they given one reason for calling my customers transactions fraud, then blaming me, and even after showing you hours of screen shots of wait time you guy lost the call on his end and wanted me to call backoh but I couldn't again because they do NOT HAVE CONTACT NUMBERSso if this is all the Revdex.com is going to do know wonder why people think a Revdex.com rating is a joke, much like you company Square...now I wont even let some who uses square to run my cardSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Square does not have the rights to dispute payments on behalf of cardholdersSquare is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you further For more information about troubleshooting Square Cash transactions, please visit: https://squareup.com/help/us/en/article/5136-square-cash-troubleshooting For more information about the security of sending money through Square Cash, please visit: https://squareup.com/help/us/en/article/5144-square-cash-security Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) AgainSquare does not address the issue The company has no protocols that protect the consumerOr their responses reflect a refusal to protect the consumer and/or merchant Square's response is to contact the bankWhich bank? Both banking institutions are only the holder of the fundsSquare is the medium that facilitates the transferIn addition, their canned responses are links if payment has not been received To reiterate my point, Sqauare's response opens the door for future fraud with no protection from manipulating parties The responsibility to protect the buyer and the seller should rest in Square's shouldersFor example, their competitor Paypal offers this protection: Protection for Buyers Types of Problems CoveredPayPal Purchase Protection (also known as PayPal Buyer Protection) helps you if you encounter either of these problems: You did not receive the item you paid for with PayPal - "Item Not Received" (INR), or You received an item you paid for with PayPal but it is "Significantly Not as Described" (SNAD) (as described below) Final Business Response / [redacted] (4000, 9, 2015/11/24) */ Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with complaints or payment disputes Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/ Final Consumer Response / [redacted] (4200, 11, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, Square is not addressing the issueInstead of answering the direct question, they are responding with canned responses that does not address the issue/question I did file a dispute with Bank of AmericaBank of America got a response from Square stating, "Cash or Load Transaction Value disbursed correctly." The was a question by Bank of America of Delivery Information? "Has the Merchandise been delivered?" Square response: BLANK RE: Their privacy and securityAgain another canned response that does NOT answer the issue of consumer protection against FRAUD, not PRIVACY