Hello [redacted] ,We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.We value the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including [redacted] ***, [redacted] , bank transfer, etc.).Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.If you have any questions, or suspect you may have a suspicious buyer, please reply to this email.Sincerely,Square Account Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the response is the same response that was provided tome prior to me filing this complaintthe over all process on how this was handled is what I have an issue with Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am familiar with the emails that I received from SquareAll Square is doing is forwarding them again and not providing any pertinent information Again I will restate our issue in as simple a form as I can - 1) Square froze our payments *) Square cleared all of our frozen payments 3) Square decided to deactivate our account and won't release funds for [redacted] days - WHY ARE YOU HOLDING FOR [redacted] DAYS IF YOU ALREADY CLEARED ALL THE PAYMENTS! please release our funds Sincerely, [redacted] ***
Hello [redacted] ,We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysIf you have any questions about Square’s deposit schedule, please read this Support Center article.We value the security of your Square account, and the verification process helps us keep your account safePlease note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services
Hi Jason, Thanks for reaching out and for the patienceI reached out to a number of people here at Square and unfortunately the circumstances are still the sameWe cannot credit money to you because you are not the activator on the accountIt's Square's policyThere is nothing we can do to reverse the charges or transfer them to your accountI understand this is frustrating and I truly wish I could do more for youI recommend trying to reach out to the clients and processing the payments under your own accountAgain, I'm really sorry there isn't anything I can do but definitely email me if you have any questions or concernsTake care,
Hello,Thanks for writing inWe understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No explanation or contact why my account is is closedI provided all the legal paperwork Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/05) */ Square credited the $and $back to your account on 01/03/Please reference your latest email correspondence between you and Square with any questions
Initial Business Response / [redacted] (1000, 10, 2015/09/03) */ Hello, Upon further investigation, a member from Square's Disputes Team spoke with you on August 19, with regards to this matter A message was sent to you on August 19, after you spoke with the representative from Square Disputes to inform you that the dispute had been cancelled by your customer and that the held amount of $had been released and was scheduled to be viewable in your linked bank account within 1-business days Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally gave me my money back
Complaint: [redacted] I am rejecting this response because:Under your Terms of Service, I did not process prepaid cards, gift cards, or my own cardit was a customers card and I was paid for my service and product they bought from mei have not violated and square terms Sincerely, [redacted] ***
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account Square Compliance Team This is a non-commercial message sent to you by Square, Inc Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Complaint: [redacted] I am rejecting this response because: there is no immediate resolution nor is there a schedule to resolve this issueBecause of this all mention of round trip syncing or full syncing or any kind of syncing besides 1-way-sync is considered advertisementThe appropriate resolution is to remove all instances of "syncing" from Square's siteI outlined every single instance in my complaint Removing all instances isn't needed if there is a planned resolution to this issue, including putting it on the roadmap and communicating a dateThis should also be addressed in a support article and also noted on any page that talks about "round trip" syncing to let customers know that this feature doesn't work but there is a planned resolution on xx dateThis complaint will remain open until the advertisements are taken down (because I fell for the advertisements!) - or - a resolution to the issue is planned Sincerely, [redacted]
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Hello [redacted] ,Square is happy to report that after reviewing your responses, Square returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processSquare understands it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.Square values the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, Square would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including Western Union, MoneyGram, bank transfer, etc.).Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection
Complaint: [redacted] I am rejecting this response because:We have already done this, the recipient sent you guys the last four digits of their card and we have not heard any responseThey never received the money, so I would like the money given back to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is the exact same generic email that Square has sent me each timeOnce again; I would like an opportunity to use your serviceYour company has spent zero time assisting me in resolving my issueI was signed up for your service for less than a weekI used your service for day, and the next day you deactivated my account because of "high risk" activityWhich I have explained, my services to my clients will always be a fixed $ [redacted] or $***So, when I charge the same amount, which is agreed upon by each party, there is no high riskBut your company wouldn't know this because no one is reviewing, evaluating, or investigating this situationThe fact that Square cannot see how unreasonable this situation is beyond meIt will take your company less than an hour to review this and see that I am, nor my business, "high risk"This is getting to the level of humorousPlease have someone higher up review my accountI do not accept this resultPlease do not send me another generic emailMy client and myself are willing to speak to anyone to verify the transactions Sincerely, [redacted] ***
Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ Hello, Upon further review, a member from Square's Support Team has been in communication with you regarding this matterThe last statement sent to you stated that "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bankI'm unable to reverse this transaction"The representative from Square attempted to contact the recipient but were unable to successfully contact them If you have further inquiries regarding this matter please reply directly to the last message that was sent by the representative from Square Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptableI have contacted USAA and they said you are the only one that can refund this $I sent this in error to the wrong user on ths Cash applicationYou should beable to reverse this from the user that received this in errorI am expecting this to be refunded to my account or you can issue me a check and mail it to me on the address listed on this complaint Final Business Response / [redacted] (4000, 10, 2015/09/22) */ Hello, Upon further review, the last email sent to you was on August 17, stating: "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bankI'm unable to reverse this transactionI have reached out to the recipient to ask them to return the funds, but I haven't been able to reach them." Final Consumer Response / [redacted] (4200, 12, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you are unable to reverse this transaction then I expect a check sent to me in the amount of $You can then follow up with the other customer of your on this money and not meI have no access to this person information and you are the only one that doesI want this money back or I am going to file a complaint with the Consumer Federal Protection Bureau next(CFPB)
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/22) */ Still holding funds in violation of contractNo contact numberPossiable Fraud As with all other complaintsSquare has kept monies collected from my customers as the day window approaches I attempted to call Square to inquire about the release date of my fundsI was asked for my crI supplied the number given to me as a cr per square XXXX-XXXX-XXXXI was informed that that is no longer a valid account numberSquare has over 3,of my moneyIf you can not help me I will contact the state attorney for CAas well as the FCC Like everyone whom has been victimized by this company I would like the monies they have unlawfully taken! Final Consumer Response / [redacted] (3000, 17, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only way I will accept this resolution is if in fact Square deposits the funds in the account on NOVEMBER 9, 2015! Due to the fact there is no way for "deactivated" customers to contact square to confirm I still feel obligated to keep the complaint open until we have received our funds Thank you for your help Final Business Response / [redacted] (4000, 19, 2015/11/16) */ Square has deposited the funds as of 11/9/for $1947.87, $and $Please refer to the latest email from Square with any additional questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Citing your terms of service did not answer my concerns at allWhere does it say that you can hold my money as long as you want? You have my checking account info on file, why not refund my money and in the event of a chargeback, debit the account? Final Business Response / [redacted] (4000, 9, 2015/07/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article of the Square Seller Agreement provides further information related to held funds in a section titled "Reserve" For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, the company has completely ignored the issue and just regurgitated their terms of serviceThis is NOT a resolution
Hello [redacted] ,We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.We value the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including [redacted] ***, [redacted] , bank transfer, etc.).Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.If you have any questions, or suspect you may have a suspicious buyer, please reply to this email.Sincerely,Square Account Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the response is the same response that was provided tome prior to me filing this complaintthe over all process on how this was handled is what I have an issue with Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am familiar with the emails that I received from SquareAll Square is doing is forwarding them again and not providing any pertinent information Again I will restate our issue in as simple a form as I can - 1) Square froze our payments *) Square cleared all of our frozen payments 3) Square decided to deactivate our account and won't release funds for [redacted] days - WHY ARE YOU HOLDING FOR [redacted] DAYS IF YOU ALREADY CLEARED ALL THE PAYMENTS! please release our funds Sincerely, [redacted] ***
Hello [redacted] ,We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe understand it can be a frustrating experience and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysIf you have any questions about Square’s deposit schedule, please read this Support Center article.We value the security of your Square account, and the verification process helps us keep your account safePlease note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services
Hi Jason, Thanks for reaching out and for the patienceI reached out to a number of people here at Square and unfortunately the circumstances are still the sameWe cannot credit money to you because you are not the activator on the accountIt's Square's policyThere is nothing we can do to reverse the charges or transfer them to your accountI understand this is frustrating and I truly wish I could do more for youI recommend trying to reach out to the clients and processing the payments under your own accountAgain, I'm really sorry there isn't anything I can do but definitely email me if you have any questions or concernsTake care,
Hello,Thanks for writing inWe understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No explanation or contact why my account is is closedI provided all the legal paperwork Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/05) */ Square credited the $and $back to your account on 01/03/Please reference your latest email correspondence between you and Square with any questions
Initial Business Response / [redacted] (1000, 10, 2015/09/03) */ Hello, Upon further investigation, a member from Square's Disputes Team spoke with you on August 19, with regards to this matter A message was sent to you on August 19, after you spoke with the representative from Square Disputes to inform you that the dispute had been cancelled by your customer and that the held amount of $had been released and was scheduled to be viewable in your linked bank account within 1-business days Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally gave me my money back
Complaint: [redacted] I am rejecting this response because:Under your Terms of Service, I did not process prepaid cards, gift cards, or my own cardit was a customers card and I was paid for my service and product they bought from mei have not violated and square terms Sincerely, [redacted] ***
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account Square Compliance Team This is a non-commercial message sent to you by Square, Inc Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Complaint: [redacted] I am rejecting this response because: there is no immediate resolution nor is there a schedule to resolve this issueBecause of this all mention of round trip syncing or full syncing or any kind of syncing besides 1-way-sync is considered advertisementThe appropriate resolution is to remove all instances of "syncing" from Square's siteI outlined every single instance in my complaint Removing all instances isn't needed if there is a planned resolution to this issue, including putting it on the roadmap and communicating a dateThis should also be addressed in a support article and also noted on any page that talks about "round trip" syncing to let customers know that this feature doesn't work but there is a planned resolution on xx dateThis complaint will remain open until the advertisements are taken down (because I fell for the advertisements!) - or - a resolution to the issue is planned Sincerely, [redacted]
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further
Hello [redacted] ,Square is happy to report that after reviewing your responses, Square returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processSquare understands it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.Square values the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, Square would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including Western Union, MoneyGram, bank transfer, etc.).Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection
Complaint: [redacted] I am rejecting this response because:We have already done this, the recipient sent you guys the last four digits of their card and we have not heard any responseThey never received the money, so I would like the money given back to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is the exact same generic email that Square has sent me each timeOnce again; I would like an opportunity to use your serviceYour company has spent zero time assisting me in resolving my issueI was signed up for your service for less than a weekI used your service for day, and the next day you deactivated my account because of "high risk" activityWhich I have explained, my services to my clients will always be a fixed $ [redacted] or $***So, when I charge the same amount, which is agreed upon by each party, there is no high riskBut your company wouldn't know this because no one is reviewing, evaluating, or investigating this situationThe fact that Square cannot see how unreasonable this situation is beyond meIt will take your company less than an hour to review this and see that I am, nor my business, "high risk"This is getting to the level of humorousPlease have someone higher up review my accountI do not accept this resultPlease do not send me another generic emailMy client and myself are willing to speak to anyone to verify the transactions Sincerely, [redacted] ***
Hello,First of all, I just want to apologize for such a delayed responseWe've been experiencing a higher than email volume this past week!Typically refunds take Square anywhere from 0-business days to complete, but usually it's much fasterSometimes within the same hourAfter we send it back to the bank, they take 2-business days for it to return to their cardAlso just depending on the speed of the branch's automated systemMy bank takes the full business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has causedI just wanted to point out again that Square actually cannot process refunds for merchantsThis is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accidentWhen a refund is requested, it will ask you the reasonOn my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has causedI'd love to help in any way I can so please let me know if you have any further questions.Best wishes,
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ Hello, Upon further review, a member from Square's Support Team has been in communication with you regarding this matterThe last statement sent to you stated that "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bankI'm unable to reverse this transaction"The representative from Square attempted to contact the recipient but were unable to successfully contact them If you have further inquiries regarding this matter please reply directly to the last message that was sent by the representative from Square Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptableI have contacted USAA and they said you are the only one that can refund this $I sent this in error to the wrong user on ths Cash applicationYou should beable to reverse this from the user that received this in errorI am expecting this to be refunded to my account or you can issue me a check and mail it to me on the address listed on this complaint Final Business Response / [redacted] (4000, 10, 2015/09/22) */ Hello, Upon further review, the last email sent to you was on August 17, stating: "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bankI'm unable to reverse this transactionI have reached out to the recipient to ask them to return the funds, but I haven't been able to reach them." Final Consumer Response / [redacted] (4200, 12, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you are unable to reverse this transaction then I expect a check sent to me in the amount of $You can then follow up with the other customer of your on this money and not meI have no access to this person information and you are the only one that doesI want this money back or I am going to file a complaint with the Consumer Federal Protection Bureau next(CFPB)
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/22) */ Still holding funds in violation of contractNo contact numberPossiable Fraud As with all other complaintsSquare has kept monies collected from my customers as the day window approaches I attempted to call Square to inquire about the release date of my fundsI was asked for my c
rI supplied the number given to me as a c
r per square XXXX-XXXX-XXXXI was informed that that is no longer a valid account numberSquare has over 3,of my moneyIf you can not help me I will contact the state attorney for CAas well as the FCC Like everyone whom has been victimized by this company I would like the monies they have unlawfully taken! Final Consumer Response / [redacted] (3000, 17, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only way I will accept this resolution is if in fact Square deposits the funds in the account on NOVEMBER 9, 2015! Due to the fact there is no way for "deactivated" customers to contact square to confirm I still feel obligated to keep the complaint open until we have received our funds Thank you for your help Final Business Response / [redacted] (4000, 19, 2015/11/16) */ Square has deposited the funds as of 11/9/for $1947.87, $and $Please refer to the latest email from Square with any additional questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Citing your terms of service did not answer my concerns at allWhere does it say that you can hold my money as long as you want? You have my checking account info on file, why not refund my money and in the event of a chargeback, debit the account? Final Business Response / [redacted] (4000, 9, 2015/07/28) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article of the Square Seller Agreement provides further information related to held funds in a section titled "Reserve" For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, the company has completely ignored the issue and just regurgitated their terms of serviceThis is NOT a resolution