Square is unable to release the funds early and will be held for daysAccording to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center:
Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:Square Account phone number and email addressOnce I receive this information, I’ll be able to investigate furtherThanks for your help!here
Initial Business Response / [redacted] (1000, 9, 2015/11/29) */ A member of Square's Legal Team have been in contact with youThe chargeback process as well as the relevant terms of Square's Seller Agreement were discussed during the phone call
Hello Katherine,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questionsIf you still have questions, please call +1-855-700-and have your customer code ready: 4751-9429-We're available Monday through Friday from a.mto p.mPacific Time
Complaint: [redacted] I am rejecting this response because: I paid for this device with the intentions of using it at my business, after my first weekend using it the account was deactivated by you with no explanationYou cannot sell something and not allow someone to use it without an explanation as to whyI also recently found out one of my customers from that weekend also had $ [redacted] taken out that I have not received in my accountThis looks bad to my businessI have not been able to contact your customer service and have not been offered anything for my loss of time or money Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I informed them on multiple occasions that the cardholder did NOT request a charge back nor initiated a disputeThe individual also showed me their cash app and no money waa refunded to themSquare is stealing money from people assuming that people will not talk to each otherI would like my $80.Sincerely,Tanesha [redacted]
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment scheduleSquare's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello, Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for these late, incorrect captures on your Cash CardNow that it has been credited, these funds have been returned to your Cash app balanceYou will see this the next time you open the app.Square apologizes for the delayed refund but you should be all set from hereIf there’s anything else Square can assist you with, please feel free to reach out
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business Square regrets that, starting today, you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment schedule Square appreciates your having chosen Square and apologize for any inconvenience this may cause Sincerely, Square Compliance Team This is a non-commercial message sent to you by Square, Inc Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Complaint: [redacted] I am rejecting this response because: the total amount that is being deposited is $ [redacted] and it should be $ [redacted] WHERE IS THE REMAINING [redacted] ?!! Please make sure that you are referencing the same account I am disputing....yes both accounts are mine and the problem of not being issued my money is the same for both but I chose to dispute the account that the larger dollar amount is being held in PLEASE REALESE ALL MY FUNDS FROM ACCOUNT [redacted] TOTAL AMOUNT IS [redacted] Sincerely, [redacted]
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]
Complaint: [redacted] I am rejecting this response because: you have not identified the suspicious activity if you review your records they are the same clients from last year and the same feeSo please describe the suspicious activity that you are claiming and I have proof that these are the same clientsThis is an attempt to keep my moneySincerely, [redacted]
Thank you for writing in, You would need to contact your customer and charge the correct amountIf you ask your customer to check their credit card statement they'll see that you didn't charge them the correct amount
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account Once I receive this information, I’ll be able to investigate further
Please refer to the email that was sent to you on August 25: We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsSince your account was disabled on August 25, these funds will be released on November
Complaint: [redacted] I am rejecting this response because:Square continue to allow the business to commit fraud against customer by allowing them to conduct fraudulent transaction by using Square Service You have not taken any action to stop such fraudulent transaction, and for these reason I'm unable to accept your resolution as being acceptable Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Please refer to the following email sent on [redacted] 3: Hello Vadim, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the responseIt says they can hold money for suspicious activity, I sent them all the correct informationI faxed my license, my bank statements and invoiceAll that was ask of me I sentThe first time I used this company things went great, the second time, they decide to hold my moneyI'm a hard working man I have a family to provide for and by holding up this money, its put me in a bad positionFurthermore they deactivated my account and I have more jobs that I had planned to use the square reader onNot having this money had cause many difficulties and hardships being I'm having to spend and borrow money that I don't have, even causing me and my wife son strifeI would like them to just deposit my money in my bank account so I can provide for my familyI work hard I earned my money I deserve to get my money please help me this is a problem that is getting bigger daily, and in days who knows how big a hole this will have me my wife and child in someone help don't let this company ruin lives like tho by holding money I will send any information needed I really want my moneyThankbyou Final Business Response / [redacted] (4000, 22, 2016/03/29) */ Square has no new information to provide about this accountPlease reply to the latest email correspondence from Square with any questionsAs previously stated, the funds are due to be released on 4/12/ Final Consumer Response / [redacted] (2000, 24, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Looking at your account history, it appears these funds were deposited to your linked bank account, February You should see this deposit reflect in your bank account within 1-business days of that date Please feel free to reach out if you continue to experience any issues
Square is unable to release the funds early and will be held for daysAccording to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center:
Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:Square Account phone number and email addressOnce I receive this information, I’ll be able to investigate furtherThanks for your help!here
Initial Business Response / [redacted] (1000, 9, 2015/11/29) */ A member of Square's Legal Team have been in contact with youThe chargeback process as well as the relevant terms of Square's Seller Agreement were discussed during the phone call
Hello Katherine,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questionsIf you still have questions, please call +1-855-700-and have your customer code ready: 4751-9429-We're available Monday through Friday from a.mto p.mPacific Time
Complaint: [redacted] I am rejecting this response because: I paid for this device with the intentions of using it at my business, after my first weekend using it the account was deactivated by you with no explanationYou cannot sell something and not allow someone to use it without an explanation as to whyI also recently found out one of my customers from that weekend also had $ [redacted] taken out that I have not received in my accountThis looks bad to my businessI have not been able to contact your customer service and have not been offered anything for my loss of time or money Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I informed them on multiple occasions that the cardholder did NOT request a charge back nor initiated a disputeThe individual also showed me their cash app and no money waa refunded to themSquare is stealing money from people assuming that people will not talk to each otherI would like my $80.Sincerely,Tanesha [redacted]
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment scheduleSquare's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Hello, Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for these late, incorrect captures on your Cash CardNow that it has been credited, these funds have been returned to your Cash app balanceYou will see this the next time you open the app.Square apologizes for the delayed refund but you should be all set from hereIf there’s anything else Square can assist you with, please feel free to reach out
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business Square regrets that, starting today, you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment schedule Square appreciates your having chosen Square and apologize for any inconvenience this may cause Sincerely, Square Compliance Team This is a non-commercial message sent to you by Square, Inc Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Complaint: [redacted] I am rejecting this response because: the total amount that is being deposited is $ [redacted] and it should be $ [redacted] WHERE IS THE REMAINING [redacted] ?!! Please make sure that you are referencing the same account I am disputing....yes both accounts are mine and the problem of not being issued my money is the same for both but I chose to dispute the account that the larger dollar amount is being held in PLEASE REALESE ALL MY FUNDS FROM ACCOUNT [redacted] TOTAL AMOUNT IS [redacted] Sincerely, [redacted]
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]
Complaint: [redacted] I am rejecting this response because: you have not identified the suspicious activity if you review your records they are the same clients from last year and the same feeSo please describe the suspicious activity that you are claiming and I have proof that these are the same clientsThis is an attempt to keep my moneySincerely, [redacted]
Thank you for writing in, You would need to contact your customer and charge the correct amountIf you ask your customer to check their credit card statement they'll see that you didn't charge them the correct amount
Hi, Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account Once I receive this information, I’ll be able to investigate further
Please refer to the email that was sent to you on August 25: We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsSince your account was disabled on August 25, these funds will be released on November
Complaint: [redacted] I am rejecting this response because:Square continue to allow the business to commit fraud against customer by allowing them to conduct fraudulent transaction by using Square Service You have not taken any action to stop such fraudulent transaction, and for these reason I'm unable to accept your resolution as being acceptable Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Please refer to the following email sent on [redacted] 3: Hello Vadim, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the responseIt says they can hold money for suspicious activity, I sent them all the correct informationI faxed my license, my bank statements and invoiceAll that was ask of me I sentThe first time I used this company things went great, the second time, they decide to hold my moneyI'm a hard working man I have a family to provide for and by holding up this money, its put me in a bad positionFurthermore they deactivated my account and I have more jobs that I had planned to use the square reader onNot having this money had cause many difficulties and hardships being I'm having to spend and borrow money that I don't have, even causing me and my wife son strifeI would like them to just deposit my money in my bank account so I can provide for my familyI work hard I earned my money I deserve to get my money please help me this is a problem that is getting bigger daily, and in days who knows how big a hole this will have me my wife and child in someone help don't let this company ruin lives like tho by holding money I will send any information needed I really want my moneyThankbyou Final Business Response / [redacted] (4000, 22, 2016/03/29) */ Square has no new information to provide about this accountPlease reply to the latest email correspondence from Square with any questionsAs previously stated, the funds are due to be released on 4/12/ Final Consumer Response / [redacted] (2000, 24, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Looking at your account history, it appears these funds were deposited to your linked bank account, February You should see this deposit reflect in your bank account within 1-business days of that date Please feel free to reach out if you continue to experience any issues