Please refer to the latest email correspondence sent by Square on 6/12/**Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: You are wrong as clearly shown here by this letter the customer received AFTER you made your decisionThe customer was recharged for the full amount which should have been given back to meThe transaction was decided in MY favor NOT the customers! I also have the customers CC statement showing they were rebilledSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ Square has deactivated your account as requestedPlease refer to the latest email correspondence between you and Square with any additional questions
Hello, Square is still awaiting confirmation from the related party that the Lien has been resolvedOnce this has been confirmed, Square can release the hold on your pending funds
Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understand that it can be frustrating to have your account deactivatedUnfortunately, Square's review found that Square cannot support any Square accounts for you or your businessSquare regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account
Complaint: [redacted] I am rejecting this response because: I reached out to them on Jan 9th alerting them to suspicious activity on my account and they still didnt catch that someone changed my bank account number and the name on the account while I was booted out of the systemI finally after trying for days to get someone on the phone got ahold of them to let them know that someone was stealing from me and it still took pressure from me to get it correctedThey tout a 24/fraud watch but I didnt even get allerted about a bank change or the name on my account being changed to a clearly very different personThey dropped the ball big time and now are trying to pretend it all my fault? No way they need accountability if they are dealing with thousands of peoples accounts, money and credit cards, their behavior is unexceptableSincerely,Natalie [redacted]
Hello, Your daughter reached out to Square's Support team for a resolution to this issue - Square is happy to report Square's engineers have successfully merged your accountsYou’ll be able to see this, and the payment you recently sent to your daughter the next time you sign in to the app
Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholderThe remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refundedAs an example, if you charge a customer $ [redacted] and you meant to charge them $**, you'll want to refund them for $** The initial fee would have been $ [redacted] for the $ [redacted] total charge but only $ [redacted] for a $ [redacted] charge Because of this, a $ [redacted] refund would take $ [redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($[redacted] in fees) would be taken care of by Square All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within days of the date of the transactionOnline Store sales can be refunded up to [redacted] days from the date of the paymentOnce this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, A member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Section of the Square Seller Agreement that states, "By creating a Square Account, you also confirm that you will not accept payments in connection with the following businesses or business activities: (10) prepaid phone cards or phone services" Additionally, in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: when I log into my accou by there is no alert or notification to submit documents toI have already gone through that process and my account was deactivated after the review was completeMy email is [redacted] I still have no access to my funds Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hello ***, Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Please refer to the latest correspondence sent by Square on 5/9/**Hello***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=89298f**abc43706f68dc311f64374f03b2752b...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=0a9db1bbddfa0063a118c05a5e**274fbeb7b3e...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:I am not worried about the person who said they were not there on the night of [redacted] , I am wanting to know where rest of the money is I did a benefit for a [redacted] year old boy who has had a bone marrow transplant on Friday [redacted] *th The first complaint I made to you was because they were holding funds for daysThe total was $ [redacted] minus what square takes plus the $ [redacted] that the person disputed So somewhere there is $ [redacted] that should of been in my account on [redacted] *th which was days If this money is not dispersed by this Friday I will get in touch with my lawyer I do not want to do that if I don't have to as it just takes more money from a family who are struggling to pay their billsPlease help me get this taken care ofHow can a business be run like this? I gave them all the information they asked for and still held these fundsSincerely, [redacted] ***
the Issue hasn’t been resolved at allWe are still waiting for our refund from squareSquare said to wait but it’s been more than a month since the cancelled dispute and we still haven’t received our moneyThey were so quick to withdraw money from our account when the dispute occurs, and yet once the dispute is cancelled, they still held our moneyThey blame on [redacted] and ***They know the transaction is legit and yet, we still haven’t gotten back our moneySo how is that they are being square and being my Merchant processor ? Then why do I even need a Merchant processor when they can’t even get my money back?
Hello [redacted] We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: This is not the sellers fault. It is squares fault because they never released the money to the seller so how could they possibly refunds me anything. The money remained in the account that square debited from my credit card.Sincerely, [redacted]
Hello, Thanks for writing inYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that can provided at this timeDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review Sections and of the "Square Seller Agreement": https://squareup.com/legal/seller-agreementThank you for your patience and understandingSincerely,
Complaint: [redacted] I am rejecting this response because: THIS IS A AUTO RESPONSE!!! I pre written program wrote it you can see the html in the message they are scamming people on a huge scale and dont even respond to them, there is no way to call them there is no way to contact them in any way! there ignoring my emailis and even the Revdex.com msgs they are not responding to how is it possible they are getting away with this? I have filed complaints with the attorney general this company must be stoppedthey are scamming people on a huge scale! Sincerely, [redacted]
Please refer to the latest email correspondence sent by Square on 6/12/**Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: You are wrong as clearly shown here by this letter the customer received AFTER you made your decisionThe customer was recharged for the full amount which should have been given back to meThe transaction was decided in MY favor NOT the customers! I also have the customers CC statement showing they were rebilledSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ Square has deactivated your account as requestedPlease refer to the latest email correspondence between you and Square with any additional questions
Hello, Square is still awaiting confirmation from the related party that the Lien has been resolvedOnce this has been confirmed, Square can release the hold on your pending funds
Currently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understand that it can be frustrating to have your account deactivatedUnfortunately, Square's review found that Square cannot support any Square accounts for you or your businessSquare regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account
Complaint: [redacted] I am rejecting this response because: I reached out to them on Jan 9th alerting them to suspicious activity on my account and they still didnt catch that someone changed my bank account number and the name on the account while I was booted out of the systemI finally after trying for days to get someone on the phone got ahold of them to let them know that someone was stealing from me and it still took pressure from me to get it correctedThey tout a 24/fraud watch but I didnt even get allerted about a bank change or the name on my account being changed to a clearly very different personThey dropped the ball big time and now are trying to pretend it all my fault? No way they need accountability if they are dealing with thousands of peoples accounts, money and credit cards, their behavior is unexceptableSincerely,Natalie [redacted]
Hello, Your daughter reached out to Square's Support team for a resolution to this issue - Square is happy to report Square's engineers have successfully merged your accountsYou’ll be able to see this, and the payment you recently sent to your daughter the next time you sign in to the app
Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholderThe remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refundedAs an example, if you charge a customer $ [redacted] and you meant to charge them $**, you'll want to refund them for $** The initial fee would have been $ [redacted] for the $ [redacted] total charge but only $ [redacted] for a $ [redacted] charge Because of this, a $ [redacted] refund would take $ [redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($[redacted] in fees) would be taken care of by Square All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within days of the date of the transactionOnline Store sales can be refunded up to [redacted] days from the date of the paymentOnce this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, A member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Section of the Square Seller Agreement that states, "By creating a Square Account, you also confirm that you will not accept payments in connection with the following businesses or business activities: (10) prepaid phone cards or phone services" Additionally, in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: when I log into my accou by there is no alert or notification to submit documents toI have already gone through that process and my account was deactivated after the review was completeMy email is [redacted] I still have no access to my funds Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hello ***, Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Please refer to the latest correspondence sent by Square on 5/9/**Hello***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=89298f**abc43706f68dc311f64374f03b2752b...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=0a9db1bbddfa0063a118c05a5e**274fbeb7b3e...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:I am not worried about the person who said they were not there on the night of [redacted] , I am wanting to know where rest of the money is I did a benefit for a [redacted] year old boy who has had a bone marrow transplant on Friday [redacted] *th The first complaint I made to you was because they were holding funds for daysThe total was $ [redacted] minus what square takes plus the $ [redacted] that the person disputed So somewhere there is $ [redacted] that should of been in my account on [redacted] *th which was days If this money is not dispersed by this Friday I will get in touch with my lawyer I do not want to do that if I don't have to as it just takes more money from a family who are struggling to pay their billsPlease help me get this taken care ofHow can a business be run like this? I gave them all the information they asked for and still held these fundsSincerely, [redacted] ***
the Issue hasn’t been resolved at allWe are still waiting for our refund from squareSquare said to wait but it’s been more than a month since the cancelled dispute and we still haven’t received our moneyThey were so quick to withdraw money from our account when the dispute occurs, and yet once the dispute is cancelled, they still held our moneyThey blame on [redacted] and ***They know the transaction is legit and yet, we still haven’t gotten back our moneySo how is that they are being square and being my Merchant processor ? Then why do I even need a Merchant processor when they can’t even get my money back?
Hello [redacted] We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: Square never released the money to the merchantThey still have it Sincerely, [redacted]
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: This is not the sellers fault. It is squares fault because they never released the money to the seller so how could they possibly refunds me anything. The money remained in the account that square debited from my credit card.Sincerely, [redacted]
Hello, Thanks for writing inYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that can provided at this timeDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review Sections and of the "Square Seller Agreement": https://squareup.com/legal/seller-agreementThank you for your patience and understandingSincerely,
Complaint: [redacted] I am rejecting this response because: THIS IS A AUTO RESPONSE!!! I pre written program wrote it you can see the html in the message they are scamming people on a huge scale and dont even respond to them, there is no way to call them there is no way to contact them in any way! there ignoring my emailis and even the Revdex.com msgs they are not responding to how is it possible they are getting away with this? I have filed complaints with the attorney general this company must be stoppedthey are scamming people on a huge scale! Sincerely, [redacted]