Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member from Square's Support Team communicated with you through email to assist you with this matter. The last message that was sent to you on July 23, 2015 stated: "Because your bank won't provide...

account-specific information to anyone but the account holder, we're unable to reach out to them on your behalf."
The representative sent a message on July 21, 2015 requesting information from you that would be necessary in order to investigate the matter further.
If you were unable to obtain this information please reply directly to the representative from Square's Support Team that was assisting you with this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided all the information requested that I could provide. The final correspondence was my advising of my intent to file complaints if not resolved. They never again responded.
Final Business Response /* (4000, 26, 2015/12/06) */
Square is still waiting for you to provide written confirmation that the funds were rejected as there is no indication of rejection in Square's system. Please reference your latest email correspondence between you and Square with that information and any questions.
Final Consumer Response /* (4200, 28, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How many times will they make the same, ignorant, statement, prompting for the same response??? (All caps intended). THE BANK WILL NOT WRITE A LETTER, MAKE A STATEMENT, OF GIVE ANY VALIDATION OF ANY KIND!!
Last time for me asking this: Will a bank statement that I print out, for the month in question and the next month, suffice as proof??

This is the same exact response I have received from Square from the beginning!  Square has not aloud me to verify that all of my transactions are legitimate.  I have valid signatures and ID's of my customers.  I cannot refund my customers because this is a vacation rental business and some of them have already checked out of the property.  Initially I charge $[redacted] to hold reservation then charge the remaining upon arrival.  Square is illegally holding funds of customers of so called "high risk", they did not even take the initiative to verify if the transactions are actually high risk.  And now they are holding the funds I need to run my business for 90 days!  This is not fair business practice at all!  I demand availability of the funds or further legal action will be taken.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it's the same computer generated message I've received over and over again. I want a real person to contact me. I've gone thru the steps and it doesn't work. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Square has not responded nor have they contacted me I have sent necessary documentation Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/01) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
Upon further review, a member from Square's Account Services Team reached out to you on August 20, 2015 and stated that "we review all Square Cash payments and may return a payment back to the original sender for security purposes....

Your funds will automatically be returned to your bank account within 1-2 business days".
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.

Beside the offer to make installment plan that would consist of 10 bi-weekly payments there's not much we can do. We recommend you work with your local law enforcement agency.

Hi,
Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:
The email & phone number that was used to open the Square account
Once I receive this information, I’ll be able to investigate further. Thanks for your help!

Complaint: [redacted]I am rejecting this response because: All the verification steps required by Square were met. So my question still remains; where is the $[redacted] that was debited from the client's credit card.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never used square for anything illegal or fraudulant. Infanct all square has done is lie to me since the very first time I called them when I was contemplating whether to start using there services. I have only done 2 transactions with one client,so there was not even enough of a history to anylize. Bottom line I was lied to and strung along during the proccess and they still have my 2500 dollars.
Final Consumer Response /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the standard response from square. I just want the money that is owed to me (2575.00).
Thank you
Final Business Response /* (4000, 15, 2015/12/15) */
Please refer to the latest email correspondence sent by Square on 11/27/15. The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on November 4, these funds will be released on February 2."

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The authorities are involved now.DO NOT DO BUSINESS WITH SQUARE!!!!PLEASE BE ADVISED SQUARE INC IS A FRAUDULANT COMPANY. IF THEY SCAM YOU PLEASE CALL YOUR LOCAL FBI OR THE FBI HEADQUARTERS IN WASHINGTON DC. PLEASE PLEASE PLEASE PLEASE CONTACT YOUR LOCAL DISTRICT ATTORNEY'S OFFICE AS WELL. I refunded my customer.
Final Business Response /* (4000, 9, 2015/12/01) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.
For more information about Square's policies, please review the Square Payment Terms.

Complaint: [redacted]I am rejecting this response because:They cannot provide proof of fraudulent activity that would warrant account closure.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/23) */
Square credited the deposits back to your account between 12/14/15 to 12/17/15. Please reference your latest email correspondence between you and Square with any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
Resolved

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Upon further investigation, a member from Square's Compliance Team has been in communication with you regarding this matter.
Unfortunately, due to Square's security and privacy policy, Square is unable to disclose any specific...

information about Square accounts unless they have the express authorization of the account holder or a request from law enforcement. Please consult with your customers regarding refunded payments.

Hello,
Currently, the Cash Support team communicates over email. Phone support isn’t available at this time, but Square does want to make sure that all of your concerns are addressed. Sorry for the delayed response - Square Cash Support is receiving a lot of inquiriesright now and we’re trying to...

answer every question as quickly as possible.

Complaint: [redacted]I am rejecting this response because:This is the same autogenerated response that they keep sending. My buisiness is not at all "high risk", as I have all required licenses and do EVERYTHING by the book. I have provided such licenses to the company. Being that I deal in the most heavily regulated industry there is, and that I am licensed, background checked, etc, by the Federal government, US department of justice, NY state government and I have done nothing but comply 100%, I fail to understand how this is "high risk".Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] ,  IM A VICTIM OF FRAUD USING A SYSTEM WHICH IS SUPOSSED TO BE FAIL SAFE, APPARENTLY THE CROOK'S HAVE A BETTER SYSTEM THAN YOU, YOU ARE CURRENTLY ADVERTISING YOUR PRODUCT/SERVICE AND GIVING THE SWIPE READER FOR FREE , YOU  ARE ENCOURAGING OTHERS TO COMMIT A GREAT MISTAKE, ( Revdex.com PEOPLE THIS IS NOT RIGHT HERE!!!!!!) SOMETHING IS SHADY HERE!!!!!! NOT CLEAR!!!!!!  SQUARE RELIES ON EMAILS AND MESSAGES WHICH BY LAW PEOPLE ARE NOT REQUIRED TO READ, ... I NEVER BORROWED MONEY FROM YOU NOR APPLY FOR A LOAN, YOU SAY MY ACCOUNT IS ON THE NEGATIVE ?  I SOLD GOODS, IM UT OF THE GOODS, NOW YOU WANT ME TO RETURN THE MONEY?, THAT WOULD BE A TOTAL OF $ [redacted] THAT I WOULD BE OUT OF.... PRACTICALLY PUTTING ME OUT OF BUSINESS..... YOUR STRATEGY OF MARKETING AND THE WAY YOU DO BUSINESS HURTS OTHERS AND IT IS NOT A FAIR TRADE..

Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment.

Initial Business Response /* (1000, 5, 2015/09/16) */
Hello,
Upon further investigation, according to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice...

to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. You may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, thank you for following up on this matter. I am fully aware of their User Agreement in which they hide behind, however I disagree in the "at any time" aspect of it. They processed the payment and are holding it. I am not asking for anything other then for Square to complete the transaction. If they had chose to cancel my account with no pending deposits owed to me, I would have disagreed with their decision but would have moved on to another processing company. I simply would like the $350 they processed, are unwilling to deposit into my account, are asking me to refund it and find an alternative method from the consumer.
My issue is that their "solution" is not an option for me. The $350 was a security deposit from a tenant whom I have since had issue with. Because of this issue, refunding the money back to said tenant and seeking an alternative method is simply not going to happen.
With that my choices are to refund money back to a tenant and never see it or not refund it and have Square basically "steal" it. Either way I am out $350.
Regardless of the legal document they hide behind, I run a legitimate and legal business. I've read their User Agreement and understand Square's need for it, protecting them and allowing an "out" once they feel they are doing business with an illegal outfit. I disagree with their application of decision upon me and my business and their timeliness of saying when something is final. Having a transaction not fully completed is anything but final. Final is to not allow the initial transaction or after the transaction is complete with deposit.
I am not asking nor wanting to do further business with Square. I just want MY money they initially processed and are unwilling to deposit because of an incorrect assumption to what my business is.
Thank you once again.
Final Business Response /* (4000, 9, 2015/10/04) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this as a resolution, however it seems as if there is nothing further the Revdex.com can do. As I am just one of many with this same issue, eventually a class action lawsuit will be filed against Square if they continue this practice.