Flick Enterprises Inc

(The consumer indicated he/she DID NOT accept the response from the business.)How am I supposed to know that someone is using a major credit card or a prepaid credit card? I had an invoice for the sale of merchandise, the customer paid with a credit card. Square did not notify me that the credit card is prepaid or major! You guys should be shut down because someone walked away with over 5k of my business equipment!

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matter. An email was sent to you by a member from Square's Support team on September 28, 2015 stating: "I can confirm that they were successfully...

delivered to his previously linked debit card as this was the card linked at the time of payment."
Additionally, the member from Square's Support team indicated that they would reach out to the recipient and assist them in resolving this matter. If you have any further questions, please reply to the email message that was sent to you by the representative from Square's Support team on September 28, 2015.

Complaint: [redacted]I am rejecting this response because:
As long as I continue to receive generic responses such as this and as ong as the daily automaticly generated e-mails harassing me for money continue, I will continue to dispute this matter.  I sold a product to a customer in good faith, that customer is still using the product and loves it and states that she is not aware of any fraud claimbs against my company.  Had Squared reached out to the customer early in the investigation process they would have determined this to be the case.  I have no intention of paying the money to Square that they claimb has been collected by the customer's bank.  I serve a blind and low vision customer base and business is challenging enough without this type of extortion.  How many ways do I need to explain, customer purchased product that helps her see and read, customer is happy with product.  this is ridiculous that I am even having to write this as I did nothing wrong.     
Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)That's still not an answer or response because you haven't given me a valid reason on why you're going to hold the money why you are closing my account or why you sent me letters saying that my customers that came in were fraud and told me to call the cops

Initial Business Response /* (1000, 6, 2016/01/25) */
Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once they receive notification of the billing dispute. Square does not have the rights to assist buyers with...

complaints or payment disputes.
Security is Square's top priority. If you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/3796

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just put in this complaint less than an hour ago but in further review, the issue seems to be solved. No further action is needed...

with Revdex.com. Thank you for your time. Sent from my iPhone Sincerely, [redacted]

Hello[redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
6/13/20**

Complaint:[redacted]I am rejecting this response because: It wasn't any business representative that responded to my complaint, it was a boiler plate cut and paste response from a robot. The transactions between my customer and I were authentic, authorized, and certainly NOT high-risk. Refunding the money isn't possible due to her account closure and migration to a different bank. I want to know why I've been singled out when there hasn't been any complaint EVER nor has there been even ONE charge back. How is my account deemed high risk? I HAVE referred to their Terms and Conditions, Section 36, as suggested, and I've found NO answers or any violations on my part. Square is just a "take the money and run" bully preying on small business veterans like myself who are trying to supplement their income before retiring. Such greed from Square!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This is a total lie. I have proof there is no charge backs. the account was opened on [redacted] 28, [redacted]. Deactivated on [redacted] 29, [redacted].one one charge on this account. called cardholder who confirmed with his card company there has been no charge backs. You can even look at my square account and see there has been none.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
Hello,
Upon further investigation, there was a refund that was issued for the amount specified in your message on October 2, 2015. If you have additional questions regarding your Square Cash account please email Square for further assistance....


Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally get my refund from Square. I consider this case closed but I would never use this company again based on the experience I had. They wouldn't have acted upon this if it wasn't for my Revdex.com complaint.
Thanks Revdex.com!

Hello,
Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account as of March 19. Thank you for your patience and cooperation throughout this process. Depending on your bank’s...

policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused

Hi,Thanks for getting back in touch! Looking at your account, the payment from [redacted] was never sent successfully to your account. [redacted] account should have been refunded within 1-3 business days of the payment. You can view your transaction activity for Square Cash payments from the Cash app, or...

online at Cash.me/account.To view your transaction history in the Cash app:Tap the clock icon in the top-right corner of the screen.Tap on a name to view your activity with this person.To see specific payment details, tap a payment.To view and download your transaction activity online:Visit cash.me/account from a computer.Sign in with the phone number or email address associated with your account.Click on Activity on the left panel of the page to view your complete payment history.If you’d like, click Download in the upper-right corner and a report will download to your computer that you can open with Excel or any common spreadsheet software.Let me know if you have any additional questions. I’m happy to help!Best,Darin

Complaint:[redacted]I am rejecting this response because: I only have one charge on this account when they deactivated it. I have contacted the card holder and his account. There has been no charge backs on this account. Therefore they can't hold my money any longer.Sincerely,[redacted]

Hello,
Square sent you the following email on December 29, regarding this matter;
 
"Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated.
Any funds...

currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after March 29, 2018.Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account.
For payments that haven’t been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here [redacted]For more information about our policies, please review the Square Payment Terms ([redacted]
We appreciate you considering Square for your processing needs."

Hello,You can access your transaction activity for Cash App payments from the Cash App app on your iOS or Android device:Open the Cash app.Tap the clock in the top-right corner of the screen.The Activity screen shows your complete payment history. Tap on a name in the list to view all sent, requested, and received payments with this person.To see further payment details, tap on a payment.If you have multiple Cash accounts, the payment history for each account will be combined on the Activity screen in-app.

Hello,
Square attempted to contact you on October 2015 regarding some unusual activity in your account. Because the nature of this activity is personal to you, Square will contact you directly as soon as possible to resolve this issue.
Square apologizes for any inconvenience this may have caused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for writing back in. Please understand that this dispute has to do with the EMV liability shift, which was communicated to merchants through other teams here at Square. However, I can additional provide you with a brief overview of this liability shift. In an effort to...

reduce credit card fraud in the U.S., banks are now issuing new, more secure chip cards (aka EMV cards) to customers. As a result, businesses need to upgrade their payments terminals to accept chip cards. In the past, if you swiped a fraudulent card, banks absorbed any costs. Now, if you're not set up with an EMV reader to process chip cards, the bank isn't responsible. The responsibility to cover costs from certain types of chip card-related fraud has shifted to the merchant. The liability shift is only applicable for in-person transactions when the card is physically present, which means online orders and manually entered payments aren't affected. A liability shift related chargeback can happen if a fraudulent chip card is processed as a magstripe transaction through a magstripe reader (chip cards have magstripes too), instead of being processed through a chip card (EMV) payment terminal. To protect your business, make sure you can accept chip cards with either the "Square chip card reader":https://squareup.com/shop/reader or the "Square contactless and chip card reader":https://squareup.com/contactless-chip-reader. To review "best practices for safely accepting credit cards":https://squareup.com/help/article/5079, and for more information on "Square's chargeback protection":https://squareup.com/help/article/5*94, visit our Support Center. Please let me know if you have any further questions. I am happy to help. Best,

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the last correspondence between you and Square on January 13th. An email was sent to you with information about the customer's banks. Attached documents are sufficient to pursue further action for the dispute.
If we are...

unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."