Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/01/27) */
Square credited your account for the final deposit on 1/20/16. There are two outstanding disputes on your account in the amounts of $4975.61 and $5201.62. These were both initiated by your customer at their financial institution or credit card...

company. Square does not have the ability to initiate any dispute or chargeback. Square is currently awaiting your response to the Information Request Forms to challenge these disputes on your behalf.

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the explanation as I did not violate any policies, I did not pose a risk for fraud, and I did not misrepresent myself. I was told to provide a copy of my license and proof of invoice. Not only did I immediately provide it, but it was shortly terminated thereafter. Feel free to close this ticket as Square is obviously denying the fact that they are wrong. I will definitely steer people away from using this service in the future. They are not ones to do business with.
Final Business Response /* (4000, 9, 2015/11/17) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution stated. Just a copy and pasted response that is identical to the last one.

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 6, 2015 through email and stated: "Thanks for reaching out! This payment was successfully received by the recipient's bank. We have...

followed up directly with the recipient confirming this deposit."
If you have any additional questions please reply directly to the message that was sent to you on September 6, 2015.

Complaint: [redacted]I am...

rejecting this response because: They are asking for more information.
 
Please forward them what their asking: [redacted]93
Ask them to turn back on the service as we are clueless as to why it was turned off and if we did anything wrong just
let us know and it will never be done again.
Thank you very very much.Sincerely,Gary [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further. Or, you ca reach out to Square directly,...

with the email address associated with you Cash account.

If you haven’t already, go ahead and create a new account associated with your new phone number or email address. Once you’ve linked your debit card to that account, please reach out to Square directly at https://squareup.com/help/us/en to merge the accounts.

Hello [redacted],Thanks for writing in. I checked on your refund and can see that it completed processing on 7/27/[redacted]. Please let me know if you have any further questions.

Initial Business Response /* (1000, 5, 2015/09/22) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the name on the account is [redacted] and email is [redacted].com
Final Business Response /* (4000, 9, 2015/10/11) */
Hello,
Upon further investigation, a member from Square's Account Services team reached out to you through email requesting additional information about your account. The email was sent to you on September 9, 2015. The message states: "If you do not wish to submit the requested documents, please refund your payment and collect it by another means."
If you have additional questions please reply directly to the message that was sent to you by Square's Account Services team on September 9, 2015.
Final Consumer Response /* (2000, 11, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went ahead and refunding my customer their money back using the square website, now I'm just waiting on square to refund the money back to my client debt card so I can collect it another way.

Square is still holding my funds without reason. Because they have decided not to release my funds to me I will be pursuing legal action against SquareComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Square was able to confirm these funds were directed to your linked debit card. If you can’t find them on your end, your bank can help us trace them. It looks like you have two separate Cash accounts, and each account is associated with a different phone number or email address. To view each account’s alias(es) and linked debit card, visit cash.me/login, and sign in with your phone or email address.  If your bank states the funds were rejected, Square will need them to provide you with written documentation confirming this, as there’s no indication of a rejection in Square's systems.

Complaint: [redacted]I am rejecting this response because: I have an active account. I have  filed a police report. I have filed a complaint with my bank. I am in the process of filing small claims. I have done everything that you recommend. And you still allow this person to create invoices and you collect money on his behalf. You are still allowing any criminal to use your product. Steal money from innocent people AND YOUR RESPONSE IS TAKE HIM TO SMALL CLAIMS COURT?! You have a serious loop hole and every thief will be signing up for a square account because you protect them from justice. Sincerely,[redacted]

Hello,As Square explained to you on 08/28/17 Square reviewed your account and found some payments that violate the Square Terms of Service. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot is unable to provide additional details. If you have any further questions please reach out to Square directly at [redacted] As a result, we won’t be able to deposit funds for these payments into your account. We apologize for any inconvenience this may cause. Under our Terms of Service, you must provide a legitimate good or service in exchange for every payment processed with Square.On 08/24/17 and on 09/07/17 you were asked to refund the full amount. The amount in question is not going to be released to you. This decision is final. You can process a refund directly from the Transactions page in your online account. To process a refund, log in to the Square Dashboard from a computer. Use the date selector tool to locate the specific payment. Click the payment you’d like to refund, then click “Issue Refund.” Select the reason you’re refunding the payment, and click “Issue Refund.” Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is always returned to your customer.Thank you.

I only refunded my customer because you deactivated my account because you said I was "high risk".  There is absolutely no customer service with Square.  I was told for a week and a half that...

someone would contact me by email every single day that I called and no one contacted me.  The last couple times I called I was put on hold and then hung up and and then had my customer code deleted so I couldn't call again.  Horrible customer service.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this...

information, Square will be able to investigate further. If you have any further questions please reach out to Square directly. [redacted]

Hello [redacted], Please refer to the following email sent on [redacted] 12:Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Initial Business Response /* (1000, 8, 2016/02/05) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Consumer Rebuttal /* (3000, 10, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem had change now
the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions.
I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square
Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for 60 days until the bank solve the case. If I lose the case then I can't have MY money.
But how do I know if Square really gave my evidence to the bank to solve. They can't just simply tell me that I lose the case and Square wouldn't give my money back after 60 days. Square now is telling me that they gave the case to the bank and they basically take no responsible right now. Square deducted my money back to my customer's bank already.
I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bank. my phone number is XXXXXXXXXX
Final Business Response /* (4000, 12, 2016/02/19) */
Due to the rights and regulations assessed by the card issuing banks, cardholders can dispute any charge with their financial institution. Square builds a challenge response with the information you provided to the card issuing bank. The card issuing bank will make a decision based on evidence and if the claim was addressed. The dispute process can take up to 90 days to fully resolve. Due to privacy laws, Square cannot release contact information about your customer or their bank.

Please reply to the latest email correspondence between you and Square for additional questions.

Hello [redacted], Please refer to the following email sent on [redacted] 24:Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.