Flick Enterprises Inc

Please refer to the following email sent on [redacted] 6:  Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Initial Business Response /* (1000, 5, 2016/01/05) */
Square credited the $413.31 back to your account on 12/28/15. Please reference your latest email correspondence between you and Square with any questions.

Initial Business Response /* (1000, 5, 2016/01/28) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud [redacted] to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The right thing to do would have been to call me or the customer.  [redacted] was present at the time of the card was present, they were buying a van from my  company and [redacted] card was decline  at the time of the transaction,  we try it 3 time an amount of [redacted] and a amount of [redacted].. then amount on [redacted] through it was his card,  so then his wife tried her card in the amount of [redacted] and got an approve and her signature was on the key pad.... the only thing  square co  would have  had to do is call the card holder or chase to confirm the charge. but no one call me or [redacted].  i got an e-mail telling my account was cxl   bull grapp excuse, in the mean time you guys keep the money and know one could get in touch with the company at all, but you have the money WHAT KIND OF COMPANY TAKES PEOPLES MONEY  AND DO NOT HAVE A CUSTOMER SERVICES NUMBER TO CALL I THINK YOU ARE A FRAD COMPANY AND I WILL MAKE IT KNOW...as of to day no one has call me or my company I wll never do business with you again and trust me I wiill make it know you are not a legit company

Complaint: [redacted]I am rejecting this response because:The bank did investigate and did reverse the charges and the very next day after the...

charges were reversed Square put the charges through again.  This complaint was not about any merchant in particular but someone other than me or my daughter opened an account using her routing and banking account number.  When I attempted to contact Square via telephone I was unable to speak with anyone because I didn'thave a customer code.   Sent Square an email and response.  Opened this complaint and still Square is not being responsive at all how do they expect to deal with fraud if at no time do they speak with or respond to consumers in good faith.Sincerely,[redacted]

Hi,Thanks for reaching out, the reason you havent received your dep**it is due to issues with your bank account. Please calls us at 855-700-6000, you need to make sure you used token#[redacted]

Complaint: [redacted]I am rejecting this response because: That information is not traceable by the banks per the branch managers. The banks also do not provide letter heads reporting such things. I've asked and begged three times and spoke to two different branch managers. I have filed a claim with my banks corporate office who will be asking for Square to prove where this money is. Customer service keeps saying the banks accepted it, but where's YOUR letter head to prove it was sent, and accepted etc. ? Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)They did not remove block off my account. They did not reach out to me . I had to return the tranracation and I'mStuck wth another. I'm having loses here and square should pay for my loses ecaur did their incompetence.

Initial Business Response /* (1000, 5, 2015/12/09) */
According to Square's Merchant User Agreement Article 28, "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or...

penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Please respond to the latest email correspondence between you and Square from 12/3/15. The message states, "I have checked on the status of this case and can see that the dispute below was approved for further review by your customer's bank as of 11/19/15. Your customer now has a period of up to 60 days from this date to re-dispute this decision with their bank. If your customer does not re-open the case, it will be officially closed on 01/19/2016. Feel free to write back in at that time for confirmation."

Hi [redacted]Will here from the Cash Team!I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank account. Processing times vary based on your bank, but typically take...

2-3 business days.Your bank will need to help us trace this payment. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations department. It’s important to explain that the funds will appear as an unlinked merchant credit/return. This isn’t a missing ACH/direct deposit.Date: [redacted] PDTAmount: [redacted]Your Reference ID[redacted]Sent to a card ending in: [redacted]If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
There was only one day that I ever used Square's services. I own a photography company and I was at a church in [redacted] selling pictures.  I sold about 10 Portrait Packages in similar amounts. My company has been in business for 18 years and we have accepted almost $[redacted] in Credit Card charges.  If desired, I can supply the last several years statements from my previous merchant services to validate the authenticity of these charges.  Square advertises that they can accept charges of any size and quantity which enticed me to acquire Square's services.
Also, I have been performing a Portrait Fundraiser at this particular church for 7 years and can supply references to attest to this fact.  I do not understand why Square views these charges as possible fraudulent but I can provide whatever proof is necessary to validate these charges.  The Revdex.com did receive a complaint against my business almost 6 years ago and I worked with the Revdex.com to resolve that issue as well with no change from the original purchase.  Please reevaluate this complaint and request any information from me to resolve this as soon as possible. Sincerely,[redacted]

Square can confirm that these funds were successfully delivered to the recipient’s linked debit card on 12/18/17. If the recipient is having trouble tracing the funds, feel free to reach out to Square directly. https://squareup.com/help/us/en

Hello,
A user who previously sent you money through Square Cash has disputed the transactions with their credit-issuing bank.
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that...

the recipient return the funds for that payment to the sender. If this is your first dispute, Square will protect you by challenging it automatically on your behalf. If Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balance. If this occurs, any new payments will be used to cover the negative Cash balance resulting from the dispute. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Complaint: [redacted]I am rejecting this response because: I cannot accept that they took my money by their complicated policy. I requested the sender to pay me money through Square Cash like they recommended me to, but the sender does not respond to it. I at least need their help to get my money back from the sender.Sincerely,[redacted]

Hello,Because you sent this person funds by initiating a new transaction, their bank does not consider this to be a refund of the transactions in question. Therefore, they were still able to dispute the transactions with their bank.Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Hello Katherine,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during...

this period. Our goal is to resume deposits to your bank account as quickly as possible. We’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possible. You can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions. If you still have questions, please call +1-855-700-5000 and have your customer code ready: 4751-9429-9262. We're available Monday through Friday from 9 a.m. to 5 p.m. Pacific Time.

It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double charge. As soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account.  It can take 7-10 business days for a merchant to release a temporary hold to our system. Please contact the merchant directly for more information on releasing this hold.

Complaint: [redacted]I am rejecting this response because: Yet again we have been promised OUR money and Square has failed to deposit they promised in 1-2 business days. That was last Thursday and it is now Tuesday, 4 business days later. Not to mention I am also requesting the "said email"  from them sent on 6.9.**? I never received one. Again a lie.  This feels like I am getting the run around from them AGAIN. I am prepared to take legal action if MY money isn't deposited into my account by 12 noon on 6.29.**. This has gone on way to long. I will also be seeking 15% interest on my deposit for the 6 months they have held my money. 
Thank you Revdex.com for your help, I hope that other Square users who have had this happen to them are directed your way to resolve there issues as well. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Do you people know how to read? THAT IS UNACCEPTABLE! I don't care what your email said I am telling you right now that you are going to deposit the funds into my bank account. If your company does not do so you acknowledge that you are committing theft and I will move forward with liti**tion.Sincerely,[redacted]