Flick Enterprises Inc

I have got nothing but empty , fake , robot recited responses from these crooks that call themselves "processors" they keep giving excuses and the last one I received stated they couldn't find the transaction even though I emailed them the confirmation email and the merchants email and account name , you people should not be allowed to continue business like this , what you are doing is nothing more than aiding fraud and trying to sweep the issue under the rug.. First they tell me to contact my bank even though that's what I did in the first place and they refused to cooperate with them which is why they were unable to retrieve the funds and my bank account was put into the negative standing over 3 months later , then they tell me to file a complaint with law inforcement but they know law inforcement will not pay a civil matter like this any attention again nothing more than an attempt to shoo me away so they don't have to do the right thing , I assure you I am not going to let this go and I'm keeping a record of each and every attempt by square to blow this off and neglect the issue , you cannot do this to people.
 
 
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to https://squareup.com/help/us/en/article/3896-link-and-edit-your-bank-accountFail...⇄ Bank Account VerificationIf your bank account verification failed, you’ll see an alert in your dashboard in the Bank Accounts section. There are a few scenari** that can cause your bank verification...

to fail:Non-transactional Bank AccountSquare doesn't support non-transactional bank accounts – they don't allow funds to be debited. Square must be able to credit and debit funds from your account, in the event of a chargeback or refund.Bank Account TypoTyp** in your routing or account number can cause bank verification to fail. Double check your account information and carefully re-enter it. You may need to contact your bank to confirm your routing and account numbers. Insufficient FundsTo verify your bank account, Square will dep**it and withdraw ¢.49 cents. Sometimes this dep**it and withdrawal may process simultaneously. You'll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your account and re-enter your account information.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
For security purposes, Square will occasionally refund a Square Cash payment back to the original sender.
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and...

best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.

(The consumer indicated he/she DID NOT accept the response from the business.)They are racketeering. There is an obvious pattern,proved by Similar complaints from other customers. They deactivate accounts, hold money for as long as possible, and force the small business owner to assume the burden of collections. Square should have a Revdex.com accredited Aging of F. They should also be demanded to cease and desist conducting business.

Square located the transaction you mentioned, and Square can confirm it’s been voided. That means the payment was not successfully captured and you were not charged. It’s important to note that a voided payment may show as a pending transaction on your bank statement but will typically drop off...

within a few business days. Square has already sent a void notification, and it’s your bank’s responsibility to release any hold on the pending funds. If you are having trouble with locating these funds, feel free to reach out to Square directly. https://squareup.com/help/us/en

Initial Business Response /* (4000, 7, 2016/04/01) */
Please refer to the email correspondence between you and Square from 3/29/16. The message states: "Square Cash support currently communicates through email and the phone number you reached that was requesting a customer code is affiliated with a...

different Square product, Square Register.We definitely understand that waiting for funds is inconvenient and I can assure you that we're currently doing everything can to work through our customer's inquiries as quickly and efficiently as possible.."
Initial Consumer Rebuttal /* (4200, 9, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not pleased with the response. Nothing in the link to contact someone for live assistance indicated I was outside the realm of Square Cash's app. That is a problem. Surely I am not the only customer with the same complaint. When I searched online I found plenty of people with the same complaint.
I do, however, acknowledge that my money was resolved, which was the ultimate goal.
This complaint can be closed once Square has read my reply. No one from Square has even bothered to call me and I left my phone number several times. I am just very disappointed.
I thank you for this forum.

Thanks for writing in! I checked your account and all funds have been deposited. Deposits are generally initiated within 12 to 36 hours of the transaction––you'll automatically receive an email as soon as this happens. Keep in mind, however, that different banks move at different speeds. Some will...

show the deposit almost immediately while others take a bit longer. It's also important to note that most banks are closed during weekends and holidays. This often means there is little to no activity during that time period.In terms of specific timing, we automatically send your funds around 10 pm PST, every day, once they have been held for a minimum of 12 hours. Any transactions that have not yet been held for 12 hours will be sent the following day.Have a great day!

Initial Business Response /* (1000, 5, 2015/08/20) */
Hello,
Upon further investigation, a member from Square's Disputes Team reached out to you on August 4, 2015 to inform you that "Square no longer has the rights to continue challenging this case on your behalf".
Furthermore, cardholders...

are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute. Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Article 27 further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this at all.I still haven't received any information on how they represented me or who they shared my personal information with regarding the dispute.they claim the customer paid by other means using a different credit card in an amount that did not match the total amount owed on the work order I supplied them.I would like to know how after a 4 month wait, a customer was able to say he suddenly noticed he was double charged.I sent them texts of this customer and myselves conversation after the charge, verifying the issue was with my inability to do further car work for him and he states he wants his money back.this should have been a matter for small claims court.I explained this to square.they failed to even update me after the dispute was resolved.it took me multiple attempts of calling their joke of a customer service line just to find out I had lost the dispute.but no information as to why I wasnt told.I could not reach square the night of the issue to preform a credit refund and was forced to pay him a portion in cash. In order to reach them I had to find a customer code online, call a number, hear a song, leave my number and wait for a return call.talk about professional I was forced to pay this customer cash due to their inability to provide me with customer service and now they cost me over 2200.00 and cant tell me how I was defended in this case.I want answers as to who when and what information was used to help this customer commit an act of fraud
Final Business Response /* (4000, 9, 2015/09/08) */
Hello,
If you would like more information regarding this matter please reply directly to the last email message sent to you by Square's Disputes Team.
For security purposes, Square cannot disclose further details regarding this matter.
Final Consumer Response /* (4200, 13, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is rediculous. How am I not entitled to ANY of the information regarding my personal and financial information that wss shared?! AGAIN, I WOULD LIKE TO KNOW HOW I WAS REPRESENTED IN THIS CASE. A DETAILED LIST OF WHO WAS CONTACTED, WHAT INFORMATION THEY RECEIVED, AND HOW I WAS ROBBED FOR 2231.38 4 MONTHS AFTER THE TRANSACTION WAS COMPLETED ON A JOB WITH A 30DAY WARRANTY.I GAVE THEM A COPY OF THE ORIGINAL WORK ORDER AND ALL COMMUNICATION BETWEEN THE CUSTOMER AND MYSELF.I WAS VERY PERSISTENT IN CALLING THEM FOR UPDATES, AND ALL I GET ARE THESE VAGUE EMAIL RESPONSES WITH NO ACTUAL ANSWERS.I DO NOT ACCEPT THIS "RESPONSE"

Complaint: [redacted]I am rejecting this response because:I understand the 90 day requirement but my point is the 90 days has already passed.  I do not care that the account is deactivated as I asked for that to happen.  The entire issue at hand is you stated 90 days and that time has passed yet you fail to give me my money.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/03) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Complaint: [redacted]I am rejecting this response because Square in no way, shape or form, is acknowledging the core issue - the fact that I am not a merchant. This payment in question was a person to person payment, exactly the type of payment the app is set up to facilitate. The way in which Square handled this transaction, seriously jeopardizes the party receiving the funds. It is something Square needs to address, or simply shut down the app if it won't take on any of the risk associated with P-P payments. 
I'd like to officially post a warning on the Revdex.com site against Square. 
Sincerely,Imran[redacted]

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Hello,Thanks for writing in. We understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide...

additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes square has released my funds as they stated I do appreciate the fast release of funds.  thanks[redacted]

Complaint: [redacted]I am rejecting this response because:We have already done this, the recipient sent you guys the last four digits of their card and we have not heard any response. They never received the money, so I would like the money given back to me. Sincerely,[redacted]

To ensure that your payment dispute is considered for Chargeback Protection, the response to the initial request for supporting information must be within the required 7-day timeframe.

Complaint:[redacted]I am rejecting this response because:
They state "Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details."
 
So they are unable to provide additional details? Why? Can I see a copy of Square's agreements with card networks and other financial institutions? Why not contact me directly unless they are hiding or holding something back? Is the Revdex.com actually going to do anything but act as a middle man? I will be (and about 160 others, so far) will be seeking the advise of an attorney. Please either the Revdex.com or square get straight with me and explain this mess. You have cost me much more than money and time. I work too hard to have a company play with my money and my clients.
I am tired of reading scripted messages. Either someone real needs to respond to me, or I proceed to litigation. Not answering a clients questions are not very business like and I (and others) will be looking into square much more closely.
Sincerely,William [redacted]

Hello [redacted],We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience and...

apologize for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.We value the security of your Square account, and the verification process helps us keep your account safe. Due to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including [redacted], bank transfer, etc.).Double check the billing zip code with the shipping zip code provided. Be cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.If you have any questions, or suspect you may have a suspicious buyer, please reply to this email.Sincerely,Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I cannot tell you how happy I am to have my $2,480 released back to me. If it were not for the Revdex.com this company would have kept my funds as they have the past two years. I appreciate your work immensely. You were able to contact the company that refused to speak directly to the customer. This could have been handled in 2016 if the company would have a policy of speaking to individuals. Regardless, your mediation was fantastic. Once the company was able to review my concerns, they responded. I hope Square will look into their customer service policy. I have so many colleagues who have the same concern. Sincerely, Christyjo [redacted]

Complaint: [redacted]I am rejecting this response because: they keep telling me this it's been over 2 months now. I WANT SOMETHING DONE IMMEDIATELY!!!Sincerely,[redacted]