Flick Enterprises Inc

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for...

any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
were not even talking about this amount or client... That client received their money back and square took it out of my account and gave it to that customer.... We're talking about the $[redacted] charge that was made for a [redacted] for which square has yet to deposit the money in my account and now it's approaching 60 days.... I want my money otherwise I am contacting the state attorney general in California for their deceitful business practices.... Also why is this taking so long to get responses?... I am beyond frustrated and I'm sick of getting the run around with this whole debacle.... I want resolution and I want it immediately!!!!!!Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
This is a scam on a huge scale. they are holding the funds for no good reason, every single transaction is of a customer which we can provide recorded calls, singed invoices and proof off goods used. 
this company is doing this on a large scale to thousands of people, just so they can enjoy a interest rate on the millions they are holding. 
 
I do  not accept the solution to call every customer ad ask for alternative payment, I do not have the manpower time or funds to to this, I also do not agree with your decision that we are running a high risk business we have many good reviews and are even marked with a "top rated local", this badge can be seen on our website "rocket-locksmith.com". you have marked us as high risk just because you want to hold on to our money and make interest on it. I demand that you release the funds, any charge-backs will be dealt with as required by law and your terms of service which were presented to us at the time of our registration. 
 
 
 
 
 
 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Compliance Team sent an email to you on October 27, 2015. The email states: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found that...

your business is prohibited by Section 6 of the Square Seller Agreement, which means we cannot accept payments related to your business."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/24) */
I never heard back from them and am still not able to see the companies response and haven't heard anything since the 4th of November. Please let me know if they made a response and what it entailed. Thank you.
Final Business Response /* (4000, 15, 2015/12/08) */
Upon further investigation, a member from Square's Compliance Team sent an email to you on October 29, 2015. The email states: "Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.
For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement)."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Square is unable to release the funds early and will be held for 90 days. According to Square’s Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center:

Hello,After a recent review of your transfer of funds, Square detected the use of Square Cash for activity in violation of Square’s Terms of Service. As a result, you will no longer be able to use Square Cash to send or receive payments.You can visit the Square website for more information regarding...

the Square Cash Terms of Service[redacted]

Complaint: [redacted]I am rejecting this response because:
This is the worst customer service I have ever experienced. Yet again, another generic email sent when I specifically requested to speak to someone regarding my account. I was tagged for "high risk" activity with my first 3 charges to my clients card. These charges are a set price and will not change. It will be continual for the duration of our business agreement. But I was never given the opportunity to explain this, because Square did not attempt to resolve the issue by emailing me asking for clarification, or calling me. All they did was send me generic emails. Square did not investigate with the card holder to determine if these were valid charges.
I would have hoped that being a new user and using their service, they would want to retain customers, and clarify or investigate further any "high risk activity". Also, if I really was trying to get away with something illegal or dishonest, I wouldn't be going through these extreme lengths to explain and still use their service.
Poor service, poor standards, poor procedures, poor product.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I was told by a Square Cash Representative that he couldn't do anything due to the funds being taking out of my account, that I would have to contact Square Cash...I did that and no one has done anything to fix this issue!Sincerely,[redacted]

If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.

Square has noticed some transactions on your account that aren’t allowed by our Terms of Service. As a result, Square won’t be able to deposit funds for these payments into your account. Square apologizes for any inconvenience this may cause. Under the Square Terms of Service, you cannot process...

your own payment card using your Square account or use your account to transfer money. You must provide a legitimate good or service in exchange for every payment processed with Square. You can learn more about acceptable payments in Sections 3 and 22 of our Payment Terms. Please refund the payments in question. If you aren’t sure how to refund a payment, please visit our Support Center. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We noticed some transactions on your account that aren’t allowed by our Terms of Service. As a result, we won’t be able to deposit funds for these payments into your account. If you want to use Square to send money to friends and family, Square encourages you to learn more about Square Cash, which is designed for non-business payment transactions. Signing up is easy, and you can start using the product right away.

Thanks for writing in. For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-5 business days but is controlled by your bank and not Square  Thank you for your...

understanding.

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So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this...

information, Square will be able to investigate further.

Square has reviewed your response for the dispute.Next steps:Square will submit your response to your customer’s bank to challenge the dispute claimThe bank will review the response and will notify us of their official resolutionYou can track the status of your dispute on your Dashboard. Please note that it may take up to 90 days for your payment dispute to be resolved.

Hi [redacted], Thanks for reaching out. I look into your account and noticed that you free processing expired on [redacted]. Even though you still had free processing remaining, you had 180 calendar days to use your free processing when you sign up. Unfortunately, I can not extend the time limit when...

the free processing expires. As always, please feel free to write back in if you have additional questions. All the best,

Your issue has been escalated to Square's Dispute and Recovery team. Keep an eye out for a response. You can also reach out to Square directly. https://squareup.com/help/us/en

Hello,
On January 28, Square received notice from your card-issuing bank that this transaction had been disputed. Square will work directly with your card-issuing bank regarding the billing dispute.Please note that the dispute process can take up to 90 days to resolve.Your card-issuing bank will be...

in touch once an official resolution is available.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are requesting our funds immediately not in 90 days. We want nothing more to do with Square Inc! This has gone on long enough and now they took an additional $30 in fees for nothing from the funds that are current being held. We are not refunding our customer because we provided a service and got paid for it already. We are not going to make are customer jump thru hoops and we are not going to just take this laying down. We want our money and we are prepared to take this as far as necessary legally. In good faith we used their service and in good faith we want our funds deposited immediately. Thank you.
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have received the same cookie cutter response. This is the final demand for our refund. Our funds have been sitting since July 7, 2015 and at that time, your organization stated that 90 days from that date a refund would be issued and now you have the audacity to issue a statement that 90 days from deactivation which has never happened is when we can expect our funds? This is deceptive and unacceptable. You can either issue or refund or we will see you in court. We will not see an arbitrator however seek other damages with a court. Your company can and will be held liable the same as any other company doing business in a fraudulent manner. We simply want our funds and the end of this business relationship.

Your customer filed a Chargeback and now has a period of up to 60 days from this date to re-dispute these decisions with their bank. If your customer does not re-open these cases, they will be officially closed on 6/13/**. Feel free to write back in at that time for confirmation.

Initial Business Response /* (1000, 10, 2015/08/11) */
Hello,
A message was sent to you on July 10, 2015 stating that your account had been reviewed and that a recent payment was in violation of Square's Terms of service. The message also stated: "Under our Terms of Service, you cannot process...

prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square".
Upon further investigation, a member from Square's Account Services Team reached out to you through an email sent on July 13, 2015 stating that your account had been returned to good standing and re-enabled to accept regular deposits to your linked bank account after you had refunded the payment found to have been in violation of Square's Terms of Service.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve anything. I asked them several times specifically for a reason as the transaction did not fit any of those criteria.
"Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square"
It lists several possible issues with the transaction; however, when I asked what the actual issue was so I can resolve it I just kept receiving that response. To this day I am still unclear what the actual issue was. It was for parts for a customer and they paid with a company card. The funds were held and as I sat there trying for almost a week to get the real issue as why the funds were being held, I got no where and eventually they completely stopped replying to my inquires. Was this issue supposed to be in violation because of the card used, or Square didn't think it matched their definition of legitimate goods and services?
Final Business Response /* (4000, 14, 2015/08/31) */
Hello,
Upon further investigation, a member from Square's Account Services Team reviewed your account and found some payments that violate the Square Terms of Service. The payment was refunded by you and your account has been returned to good standing and enabled for deposits.
For security purposes, Square cannot disclose further details regarding this matter.