Flick Enterprises Inc

Hello,
Looking at an email chain between you and one of Square's Support reps, it appears this issue has been cleared up and the money successfully transferred. Square apologizes for the inconvenience, and is happy to assist with any other issues you may be having.

Complaint: [redacted]I am rejecting this response because: We have used square at our other auctions and didn't have a problem.  This sale wasn't any different from the others except that our secretary forgot to give us the square and went out of town.  So in the beginning of the sale we called her and she plugged in the CC#.  Then after speaking with a square sales rep, he suggested that we could transfer our account to another phone and plug it in ourselves.  That's what we did and without notice, all the money that we took in that day is now being held.  We also were deactivated and are not able to contact anyone from the company, because you need a member code and ours has been stripped. The money that we charged is our clients money and not ours.  We have a fiduciary responsibility to get the client  his/her money within 14 business days after the sale.  We are now past that time and still have not heard how or when we are getting the money. Square repeatedly  sends us to their website to read about refunds.  That's not what we are interested in.  We need the funds from the sale.  We will not be satisfied until we speak with a Square rep and get answers to our questions.  We have sent this information to our attorney and are waiting for a response.  We see that this has happened with many of the square clients and they feel the same way we do. I would like to alert people to beware that this service is less than reputable and lacks customer service support as well as business morals!  We have switched to another service and are able to get in touch with them with just a phone call.  I can be reached at [redacted] if the folks at square should has the common courtesy to contact me.
[redacted]

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Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once...

Square receives this information, Square will be able to investigate further.

Please refer to the latest email correspondence sent by Square. The message states: “We’re sorry to inform you that we deactivated your account. We reviewed your account and found a pattern of transactions generally associated with high-risk activity. Due to the unusual or high risk activity...

associated with your account, your outstanding Square balance will be reserved. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account.”

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello [redacted],
Upon further investigation, I can see that you successfully refunded the $3,500 payment back to your customer's credit card on June 9th, 2015.
Per Square's email to you on June 9th, 2015, a member of Square's Account Services...

team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
As you have chosen to refund the payment rather than wait for the 90 day hold period to expire, no further funds are being held in your Square account. If you have further questions or concerns, they may be sent to Square directly in a reply to their last email to you on June 9th, 2015.

Please refer to the latest correspondence sent by Square on 4/19/** Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about...

our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=69e05b3604c8bef96138aa877d97037e06200f3...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=90a84a73bb6b8fc4437e7b18659bf6339e55b98...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint:[redacted]I am rejecting this response because: I Want My Money Now, There Is No Valid Reason For Square To Hold The $[redacted] I Processed With Them For 90 Days. Square's Policies Are Dense And Makes Absolutely No Sense. This Entire Transaction Could Have Been Avoided If Square Would Have Screened Me And My Business Before Allowing Me To Sign Up And Process Transactions. Square Says Activity On My Account Is Associated With High Risk, But I Have All The Proper Documentation Including An Electronically Signed Credit Card Authorization Form From My Client To Process The Transaction. Square Could Have Even Contacted My Client To Make Sure That They Are Approving The Transaction, Instead The People At Square Apparently Sit Around And Decide To Cancel Peoples Merchant Services Because They Feel Like It, Which Is Unfair.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I created an account with Square. I processed 1 credit card payment for $[redacted]. I processed it manually, which was an option given. Our clients sign a credit card form giving us authorization to charge credit cards once a month for their website hosting with us. They are not physically in front of us to sign for it. That is why we did it manually. 
The next day I went into our square account and it said that my account was deactivated. The funds have yet to be transferred into my account. I never received any communication from the company in regards to why my account was terminated. I then called their 855 number and you can't talk to anyone unless you log into your account and go to square.com/code. They give you a call in code however if your account is deactivated there is no way to get a code. I had to set up a decoy Square account in order to get a call in code. In the mean time I sent an email to Square asking what happened. I received a message (which I am attaching) showing that someone would get back to me shortly. No one ever did. I went to their Facebook page as well and was talking to someone on messenger who said someone would contact. No one has ever contacted me.
I called in with the decoy code that I received and was told that they would escalate it to the account department and that someone would get back to me soon. It has been now 3 weeks. You still have my money. My client is mad at us and doesn't want to do anymore business because of this. I am frustrated and want to talk with someone to straighten this out. Why was my account deactivated??
I am also attaching the signed credit card form by our client for the [redacted] we charged.
I want the following:
- To find out why my account was deactivated
- For square to implement a better system for customer service. We should be able to contact the company regardless if our account is deactivated or not. They make it impossible to talk to anyone.
- I want my money deposited into my account immediately
- And I want my account reactivated.
Thank you.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  Square has no right to hold our money for 90 days you have the right to deactivate my account but not to hold our money for 90 days  I actually requested a refund And the money is not back yet  my clients are calling me every day driving me nuts that the money is not back yet and I still don't know what I did wrong and I requested a phone call not an email

Complaint: [redacted]I am rejecting this response because:I am not worried about the person who said they were not there on the night of [redacted] , I am wanting to know where rest of the money is.  I did a benefit for a ** year old boy who has had a bone marrow transplant on Friday [redacted]th.  The first complaint I made to you was because they were holding funds for 90 days. The total was $[redacted]  minus what square takes plus the $[redacted] that the person disputed.  So somewhere there is $[redacted] that should of been in my account on [redacted]th which was 90 days.  If this money is not dispersed by this Friday I will get in touch with my lawyer.  I do not want to do that if I don't have to as it just takes more money from a family who are struggling to pay their bills. Please help me get this taken care of. How can a business be run like this?  I gave them all the information they asked for and still held these funds. Sincerely,[redacted]

Complaint[redacted]I am rejecting this response because: this is the same generic response I’ve received with no resolution as to where the funds are. No one fully answers questions they don’t respond to emails. I would like someone from corporate to contact me. Sincerely,Tashika [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
hello yes I accept the outcome SQUARE DID MAKE IT RIGHT AND RELEASED THE HELD FUNDS WITH IN TWO FAYS OF FILING MY CONPLAINT.  Thanks

Complaint: [redacted]I am rejecting this response because: This is the same generic response that they keep sending, over, and over, and over.Sincerely,[redacted]

Hi, Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account
Once I receive this information, I’ll be able to investigate further

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information...

about our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=39148d2b52cf8d49380aed1c05cea44a8315ea0...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d7414c3a5d78a208969ff04b1334e2e6503e71d...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because:
Your company has completely lost my trust. I am not willing to continue to use your services and so you closing my account is of zero consequence to me.
However, according to several others who have written about their terrible experiences with your business practices on the internet, I am not willing to believe that sending a refund through your company will resolve this issue in a timely manner -
I have read through several internet sites that the only way to expedite a refund to my client is
1) report you to the Revdex.com and
2) to report this incident to the credit card company that was used for payment from my client to me for payment.
If your company was at all sincere in repairing your refund policy you may want to stop stealing money that does not belong to you. The money should clearly be held in an escrow account and so it is not so obvious that you are profiting off of the interest of the money you are holding due to "high risk". It would also make it less obvious that you are in effect enacting the very thing you pretend to be deterring - namely fraud.
Your unwillingness to communicate with me at a crucial time when you were holding my client's money is more than enough to justify my mistrust in your company. You made my client code inoperative so I could not phone you. You refused to answer my e-mails. And so now I do not believe ANYTHING you say or write.
Sincerely,[redacted]

Please refer to the latest email correspondence sent by Square on 6/12/**. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services.

Hi [redacted], Square Cash did not take funds from you. You voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash account. Square's Account Services team conducted a review...

of your account and determined it to be high-risk. Square exercised its right under the Square Cash Agreement and have elected to deactivate your account. To learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua

Hi,Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:* Date of charge, I'm unable to find any transaction closet to the dollar amount you're stating. Please note you had a charge on 8/9 for $[redacted] which was declined  Once I...

receive this information, I’ll be able to investigate further. Thanks for your help!

Please refer to the email correspondence sent by Square on 3/30/16. I can see that one of the payments was declined by Square because the billing ZIP code entered doesn't match what's on file with their card issuing bank.This means that your customer wasn't actually charged, but declined cards may...

result in pending charges on your customer's bank statement. This declined charge should disappear from your customer's statement within a few business days.Other payment processors may not need 100% accuracy, but Square requires all card information to be correct in order for a manually keyed in payment to be successful. This is a security measure to protect businesses as well as cardholders from potential fraudulent transactions.Please check that you're entering the correct card information by having your customer confirm the card's billing ZIP code with their card issuing bank.Please let me know if you have any other questions. I'm happy to help.