Flick Enterprises Inc

Initial Business Response /* (1000, 6, 2015/12/21) */
Square was unable to locate a transaction with the information you provided. Please email Square directly for any additional questions or concerns with this transaction. For security purposes, Square cannot disclose further details about the...

business account status.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 8, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am the person who paid .... and I jus wanted to kno were they investing my money while they make up stuff about the business I paid? I am [redacted] I didnt want to kno about the business account I wanted to kno about the my money that was processed through there services thats been missing out my account since november 5 2015 and they invested my money long enough and release the business my money you guys shouldnt be allowed to do this.. so no im not a square customer but I paid a square customer and you guys are holding the money for your companys benefit
The business is [redacted] in las vegas last name [redacted]. I made two payments one for 7500.00 and 3000.00 I am 72 years old and I see what square is doing with holding customers money which is a lousy way of making money and square needs to be fined and shut down
Final Consumer Response /* (3000, 14, 2016/01/04) */
I hope that u guys understand that my money havent been paid to the business and I need answers on why are they allowed to hold my money and invest instead of paying the business.. this is down rite crazy and not fair ... I am having issues with the business thinking its something wrong with my payment... square is doing this to thousands of people in america and should be taken to civil court by all of us seriously.. the money was paid november 5 2015 its almost two months later.....please make square release my money to the business I paid please dont allow them to do people like this please
God bless
[redacted]
[redacted]
[redacted]
This is the business I paid
3000.00
7500.00
Nov 5 2015
Final Business Response /* (4000, 16, 2016/01/18) */
Square is unable to release specific details about the account status of this business due to privacy and security purposes.

Hello,
To investigate your claim further, please reply to the email sent to you by Cash Customer Support, asking for the following;-Date(s) you contacted the Merchant/Recipient-Merchant/Recipient’s response and resolution (email content, receipts, etc.)-Method used to contact the Merchant/Recipient...

(email, phone, social media, etc.)
Once Square receives this information, we will be able to investigate your claim further.

Hi [redacted]
Thanks for reaching out and I'm sorry about the overcharge. 
You’ll want to follow up with this merchant directly for more information on the charge. The Square merchant’s contact information is located in the confirmation email you received after making your purchase.
If you are...

unable to or would rather not contact the merchant about this, I would strongly recommend contacting your credit card company to file a dispute. They’ll be able to help you best from this point forward.
Let me know if you need further assistance. I’m happy to help.Take care,[redacted]Square Support

Complaint: [redacted]I am rejecting this response because: 
Square has no reason to withhold the remaining $[redacted]. The customer who paid me via Square on this invoice was a repeat customer and someone I know personally. Square terminated my account without notice and still accepted the transaction, therefore collecting the credit card fees, yet holding my money for a further 90 days. I received no phone call or email notice to let me know that this was taking place. I would expect to have 100% of my funds released ASAP.
Sincerely,[redacted]

Please refer to the following email sent on October 24: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.

Hi [redacted], Here are the answers to your questions: Amount of the transaction = $[redacted]Date of the transaction = Saturday, 30 July [redacted]Last 4 digits of the card charged = [redacted]Card brand = [redacted] Please feel free to call me on my mobile if you have any...

questions. Regards,[redacted] | Home +1[redacted] | Mobile +[redacted] | Email: [redacted]

We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 180 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Square has checked with it's engineers and confirmed Auto Cash Out was turned on and a U.S. Bank card was linked at the time of the payment. Unfortunately, Square is not able to initiate disputes with a customer's bank on their behalf. Additionally, as a financial institution, Square has strict...

banking regulations that Square must adhere to, so Square cannot make unauthorized debits to a user's account without the appropriate avenues having been taken. When receiving funds, it is the user's responsibility to ensure that they have checked their settings before funds are sent. Since these funds have been successfully delivered to this bank and because Square cannot make an unauthorized debit to their account, you will need to have the sender work with their bank directly on initiating a dispute.

Complaint: [redacted]I am rejecting this response because:
I already received this exact message from square when I contacted their customer service. So, I am still unsatisfied with their same answer. 
Also they have failed to acknowledge that I have already tried what they asked. Requesting my money back from one of their users. The money was not refunded and the request expired. So I am asking square to cover the money lost.
Sincerely,[redacted]

Hello,
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square...

Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square.

Hello [redacted], Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank.  Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transaction. If...

a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statement. The statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG format. If we are able to determine the case has been officially canceled, we will be happy to close the dispute for you.[redacted]Square Disputes

Hello [redacted],Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you through email on October 5, 2015. The email stated: "We're sorry to inform you that we are deactivating your account. We reviewed your account and...

found that your business is prohibited by Section 6 of the Square Seller Agreement, which means we cannot accept payments related to your business."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello, We’re sorry to inform you that we deactivated your account. We reviewed your account and found a pattern generally associated with high-risk activity. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days, unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We apologize for any inconvenience this may cause. Sincerely,

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Square is not responding to the complaint! They are repeteing the same thing over that was said to me on the phone, they reading the respond sheet. There system allows for delayed clicks on the slow internet connection to issue a refund!! This is a bad system flaw!! This needs to be fixed!!! Sincerely,[redacted]

Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint:[redacted]I am rejecting this response because:Their response seems to have been an auto generated one, as it did not respond to my direct question. Furthermore, I am not disputing the funds that were with held as that has already been released.
We are in full compliance with both section 3 and 4 of payment terms. Their refusal to contact me and settle the matter is very disturbing.Sincerely,[redacted]

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Complaint: [redacted]I am rejecting this response because:
Their action has now caused damage to my relationship with a large customer. There was no reason for their action other than their" we can do what we want, when want want" with no regard for their own customer's integrity. Square has irresponsibly handled this account, without cause and without notice or communications to verify purchased or charges. This is absolutely unprofessionalism.Sincerely,[redacted]