Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because:
This is not true, this is the 1st time we ever used your service. We sold a vehicle and now you have our money. 
I want my funds released today. Not 90 days, I need this money to get through winter. 
 
 
 
Sincerely,[redacted]

ello [redacted],We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement.We regret that, starting today, you will no longer be able...

to process transactions using Square.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Initial Business Response /* (1000, 5, 2015/07/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
A member from the Square Account Services team emailed you on July 1, 2015 and informed you that "phone support is only available for customers with an active Square account".
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

If you’re unable to locate the specific credit Square has initiated please escalate for further research. Oftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction we initiated. Your debit card operations team might need to follow up with Visa or MasterCard to remediate this issue.

Initial Business Response /* (1000, 6, 2016/02/19) */
Square is currently reviewing your account. Please refer to the email correspondence sent by Square on 2/10/16 for additional questions.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I have responded with what I feel is the necessary information Square requested including, reciepts, invoices, a description of my business, what items I sale and my website and proof of items sent to me by the distributor.
I have not heard why they cannot place my funds in my account. I would like to speak with someone from the company. I would like my funds placed into my account. I feel that they do not value my relationship with them and after my funds are received, our relationship might need to end.
I want a person to discuss this issue with me so we can get it straightened out. The website makes it look easy to start accepting funds but in truth, it worked well to accept the funds but not to have them entered into my account.
I am available after 4pm est. I request a call from a representative with power to help resolve my situation. This event has crippled my ability to purchase more product and is affecting my profitability.
Thanks so much.All my information is listed on all the emails.
Final Business Response /* (4000, 10, 2016/03/01) */
Please refer to the latest email from Square on 3/1/16 with any additional questions or concerns.
Final Consumer Response /* (2000, 12, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
pleased with overall outcome, money was placed in my account and apology email sent to me. Thanks Revdex.com for being there for small business.

Complaint: [redacted]I am rejecting this response because:   Squareup cut and pasted this  response and fails to address why they kept my money for so long also failing to address the issue of interest.   I want a responseSincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/21) */
Square's Account Services team will reach out to via email for account status details. Security is Square's top priority. If you would like more information about the security of purchasing through Square please see our privacy and security page...

here: https://squareup.com/help/article/3796

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 27, 2015. The message instructs you to visit your Square Dashboard to complete an account verification.
Once the form has been completed...

you will receive an email confirmation and should expect to hear back from Square within 1-2 business days.
For more information about this form and the verification process, please visit our Help Center: https://squareup.com/help/article/3961-frequently-asked-questions
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did visit the Square Dashboard and we did complete our account verification. On the dashboard, it shows the amount of money that they are still holding. We have asked Square to contact us directly via phone and they refuse to do so!
As to this date, August 12th, we STILL do not have our money and it has almost been a month now!
We will continue to tell everybody we know, NOT to use this company.
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on August 17, 2015 to inform you that "we have completed our review of your account and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days".
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this resolution from Square. They did not however deposit our money into our bank account until August 18th!!!
Thank you Revdex.com!! I feel that we would never have received our money if it wasn't for you help in this matter. I am still reading numerous post on FB about Square holding other people's money...and I tell them to contact their Revdex.com.
Many thanks!
[redacted] and [redacted]

Please refer to the latest correspondence sent by Square on 5/9/**. Hello[redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=89298f**abc43706f68dc311f64374f03b2752b...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=0a9db1bbddfa0063a118c05a5e**274fbeb7b3e...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/01/28) */
Square responded to your email and the message states: "We're required, for regulatory purposes, to maintain certain information associated with payment card transactions. Rest assured, security is one of our biggest priorities at Square. All...

payment information submitted is encrypted and sent to our servers securely. We only use contact information for sending email receipts to you, rest assured we do not track or share this information. If you wish not to have emailed receipts, you can simply tap the "No Thanks" option for receipts.
Square meets Level 1 PCI Data Security Standards and you can find Square listed as a secure service provider http://www.visa.com/splisting/searchGrsp.do. You can read more about privacy and security at Square in the https://squareup.com/security.
Phone support is currently only available for active Square account users. Please refer to the latest email correspondence between you and Square with any additional questions.

Complaint: [redacted]I am rejecting this response because:
 
This still isnt addresaing the fact that my account was de-activated after I cknplained about the customer service to a rep... And asked to speak to a supervisor. And they disabled my phone support before my accoint was closed. My issuse started on January 31, 2018. Today is February 13, 2018. Square still has my money and I have yet to receive an email or phone call from the company in reaponse to any of my emails. 
Sincerely,Willie [redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted] and the business email address associated with my square account is [redacted]@gmail.com
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have again, elected to refuse to provide a reason for cancellation of my account. Instead they provide a general statement saying they don't have to provide a statement.

Please refer to the following email sent on [redacted] 30:  Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Initial Business Response /* (1000, 5, 2015/10/13) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No. I do not accept the response as they owe my $6000 that was processed and refunded by the client to Chase who has documented that they have indeed charged the clients card for 6k. Square has decided to be negligent and not use their resources to recoup the monies and for all I know pocketed the money for themselves as they closed the account prior to resolving the issue with Chase. I will be seeking counsel to deal with my owed $6k as the client along with myself have provided documents from Chase and the bank of the cancelation of the chargeback request. I just want my money back and I will move on with my company and be successful without their services.
Final Consumer Response /* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is also mismanaged a credit that Chase Visa debited from a clients card to repay what was debited from our account for approx 6k back to Golf Quests. The case was opened and I had access to the chargeback team that was responsible for contacting Visa and credit. The client requested a refund for the incorrect amount via Chase Visa. The amount of 6k was debited from my account shortly after. I then contacted the client who realized that he made a mistake and submitted forms and requested to withdrawal the claim. He provided me with the documents and they were submitted to the Chargeback team at Square. The team claimed that they were having challenges with contacting Visa and that Visa wasn't answering them. I called Chase and they confirmed that the money was in fact debited from the clients account and that they were waiting on Square to contact them. I am still out of $6,000 and would like to see my money returned.
Can someone contact us so we can get this resolved?
**
Final Business Response /* (4000, 15, 2015/11/12) */
Square had escalated this dispute on 9/25/15. Please refer to the most recent communication with Square to request an update.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However if you would of put why you had to review my account and hold the money, I wish you would of explained why. Give a heads up to the next person, you never know if they are a single parent who needs the money right then. I am still canceling my business with you since it was so hard to get a hold of anyone. Which I never was able to find an I.D. Number to enter in. Sincerely, Brittany[redacted]

Square wanted to let you know that Square has releasing held funds associated with your prior usage of Square. In order for Square to deposit these funds, you must have a valid bank account linked to your Square account. Here is further information on how to link a bank account. Once you have...

successfully linked a bank account to your Square account, Square will automatically initiate the process for depositing these funds. If you have already done so, please disregard this message.

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for 90 DAYS! This is outrageous. What kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.e. me) no specific time frame as to when this will be done. Refund the money or deposit into my account. It has already been 30 days since this has taken place. To wait another 90 would absolutely unreasonable.
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not agree with their policies. You may, however, consider this matter closed as they have refunded the money to our clients. Thank you Revdex.com for your assistance.

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receipts. If you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you...

make from Square sellers using the same card. Any card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email provided. Square does not share your contact information with Square sellers. To unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received.

Initial Business Response /* (1000, 5, 2016/01/12) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or...

no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://[redacted]
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same generic response you have left everyone else you have scammed. There has been no resolution as I expected. This company is very fraudulent
Final Consumer Response /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a resolution that they are offering. They continue to deny my claim.
Final Business Response /* (4000, 15, 2016/02/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.