Flick Enterprises Inc

Hello,
Thank you again for advising Square of this situation. Square has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending...

accounts.Additionally, on February 15 Square issued a refund/ credit to you for the amount of the transaction. This credit was automatically applied to the payment source.

Complaint: [redacted]I am rejecting this response because: I have contacted my bank and filed a dispute months ago and neither you are my bank ate willing to assist me in geeting my money back that I was scammed out of. What is the next necessary step need to take? To resolve this on going issue between Square cash and my bank Navy Federal credit union.Sincerely,Niger [redacted]

Hello,
 
Square is happy to report that after re-reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Hello,
Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. Square regrets that, starting from the date of your deactivation notice, you will no longer be...

able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder through your Square Dashboard.

Complaint: [redacted]I am rejecting this response because:As previously stated. I was told by Square Cash I would be receiving a refund of $1,337.38. The information you are providing is not truthful. See attached e-mail I received from Square Cash in October.Sincerely,[redacted]

I would like to check on the status of my complaint. I have sent multiple emails since [redacted]. 23rd to this company and no one is responding to me. I still have $300 "pending" and not yet deposited into my bank and am well beyond the 90-days of required wait time on my Squareup account. Thank you, [redacted] Upon Your Request

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because: in no instance was I at fault. If the email address I used had not been entered incorrectly by Square, Inc I wouldn't have been able to access the account that I wasn't "authorized" to use. Your policy is in acceptable. I did not commit any kind of fraud but you are treating me as though I have. You have stolen from me by refunding all my customers. If you could refund all of my customers you could have easily enough either recharge them through my square account or just transferred over the money. I can't believe that you are treating your customers this way. I'm a very small business I don't have money to just throw away. This hurt my bottom line and should be rectified. Sincerely,[redacted]

Hi [redacted],Thanks for your interest in using Square.Our Support team is only able to provide phone support to merchants who've successfully created Square accounts. While I understand this can be frustrating, we do this to provide the best possible service to our active merchants.We recommend you have the person that used the app to contact Square

Hello,
After reviewing the two accounts in question, Square found significant indications that these accounts are connected.  The documents you previously submitted in regards to this case did not sufficiently address these connections. If you would like Square to reopen this investigation, Square will need additional documentation relating to your business. The appropriate team will reach out to you by email to request the specific information needed.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Square will need a direct line to speak with the banker to get this resolved so feel free to respond with their name and their direct phone with extension at your branch so that Square can reach out and resolve this with them.

Complaint: [redacted]I am rejecting this response because:This is the same canned response sent the first time. Obviously they cannot take time to write true response. Revdex.com please move forward as appropriate
Sincerely,[redacted]

This case is still unresolved. SQUARE UP allowed me to push a refund back to the customer, but now the customer is holding payment. They have become highly suspicious of me and SQUARE UP after I explained what was done to me. As far as I'm concerned, SQUARE UP is responsible for lost funds, interest, and the loss of this client. My potential earnings from this client will not be realized due to the ineptness, trickery, and racketeering of Square.

Complaint: [redacted]I am rejecting this response because:  I'm sick and tired of getting nothing but these generic responses , you CAN issue a refund on the behalf of a fraudulent user on your platform and at the end of the day YOU are responsible for them , I have no way to contact this individual and they have vanished off the face of the earth , I couldn't even sue them or take legal action because you are protecting theyre information therefore I'm going to assume your either aware and ok with them scamming me or in some way apart of it even if that's just by not wanting to take ownership and responsibility of them defrauding someone while using your services and do the right thing by seeing that my funds are returned.  I'm not accepting anymore passing of the blame game , I just want my funds returned this has been nothing but a nightmare , you have no idea the hardship this has caused and my account is in negative standing because of this , why cant you people just do the right thing here , I highly doubt I'm the only individual this person has defrauded you should have vetted this individual before allowing them to process these kinds of funds on your system now I'm getting screwed over for doing nothing wrong.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Support team has been in communication with you as well as the recipient regarding this matter. At this time, it appears that the matter has been resolved successfully. If you have any...

more questions please contact the recipient of the payment for more information or email Square's Support team with any other questions.

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted], Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our agreements with card networks and other...

financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

One of the payments may be a pending charge, but if that pending charge does not disappear, then I recommend disputing one of the payments with your bank. Looking at your history, there is only one payment sent for $[redacted].

Hello [redacted],We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience...

and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article.We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/02/02) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.