Flick Enterprises Inc

Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details on your deactivation.

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend...

the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am ok with what Square Inc. stated, but I would like to know when I will receive my funds. I do not want to do business with them any more. Thanks for your cooperation.
Best,
[redacted]
Final Business Response /* (4000, 9, 2015/11/19) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (2000, 11, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
The company's response is characteristic of the non-response type of responses I have been getting all along.  I still receive the emails from them trying to collect, yet they say it is not up to them to collect.  The email messages tell me to contact them with questions, yet when I attempt to do so I receive no response.  I'm to be held financially responsible for a fraud that never took place for a life enhancing product that the customer is using to this day. Communication from Square has been a one way street since this whole ugly and ridiculous situation began and all of my communications attempts to them have all gone unanswered. 
Sincerely,     [redacted]

Square can not release information on our Merchant. We would recommend that you have a dispute to the charged and have your bank issue an investigation.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square apologizes for any inconvenience this may cause.

Initial Business Response /* (4000, 14, 2016/02/09) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (4200, 16, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem had change now
the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions.
I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square
Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for 60 days until the bank solve the case. If I lose the case then I can't have MY money.
But how do I know if Square really gave my evidence to the bank to solve. They can't just simply tell me that I lose the case and Square wouldn't give my money back after 60 days. Square now is telling me that they gave the case to the bank and they basically take no responsible right now. Square deducted my money back to my customer's bank already.
I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bank. my phone number is XXXXXXXXXX

Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms....

Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Hello,Thanks for letting us know that a dispute on the charge has been filed. Square will work directly with your card-issuing bank once we receive notification of the billing dispute. Please note that the dispute process can take up to 90 days to resolve. Your card-issuing bank will be in...

touch once an official resolution is available.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however, if this happens again, I will pursue further legal action. If a charge is not disputed, you have no right to hold on to my companies money. Have a great day.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
The business addressed my concerns on Nov 8. I agree to close this complaint.
Sincerely, [redacted]

Hi [redacted], I apologize for the delay. The charge has completed processing and a refund of $** for the associated subscription fees charged on July 1 will be credited back to your linked bank account in your next deposit. The reimbursement will show as an Account Adjustment from...

"Deposits":https://squareup.com/dashboard/sales/deposits in your online Square Dashboard. For more information about "viewing your deposits":tps://squareup.com/help/article/3813, visit our Support Center. Let me know if you have further questions. I'm here to help. Take care

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Hello,
If you are refunding a specific payment that is being held in your Square balance, Square will look to your balance to cover the amount of the refund.If you are refunding a payment that has already been deposited, Square will debit the funds from your linked bank account in order to process...

this refund.As a reminder, there is no fee associated with issuing a refund, and your customer will be credited the full amount of the transaction.For more information on how refunds work with Square, please visit our Help Center.

Initial Business Response /* (1000, 5, 2016/02/01) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Please refer to the latest correspondence sent by Square on 3/2/16. Hello [redacted]Thank you again for getting back in touch. While there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information...

you submitted, we will not be able to process your most recent payment for $3,699.00 and $4,685.40, and the funds will not be deposited to your bank account. We’re sorry for any inconvenience this may cause.In the future, the best way to avoid issues with declined payments is to keep your transactions under $2,000.00. Please note that it is against our Seller Agreement to split transactions (for example, charging $3,000 twice instead of $6,000 once), which could result in deactivation of your Square account. If you have any concerns, please refer to Part 1, Section 12 of our Seller Agreement.Again, we appreciate your selling with Square and apologize for any inconvenience this may cause.

Complaint: [redacted]I am rejecting this response because: they are assuming that I have a high risk business because of a clients limitation on card withdrawals at a single time. I have a legitimate business and they verified it via my website and [redacted] and [redacted] page accounts. 
They have absolutely no right to hold funds for 90 days as any charge backs happen within 14 days. I have invoices, copies of info and thumbprints. I want my funds released to my account within 14 business days. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent my item to the user (worth $500) with a tracking number! Then a couple weks later after they alredy have my item they file a charge back and get their money back & keep my item! This site is a fraud!
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I shipped a PS$ to a customer who payed via square. After I shipped and provided tracking # they filed a charge back on the credit card. So square gave them their money back and let them keep my PS4 also. Even when I provided all information to square to prove I shipped the item and it had been delivered. Horrible service cost me $450 and alot of headaches.

Complaint: [redacted]I am rejecting this response because: After the 90 days are up I will not get my money without a fight.  Square is a fraud. Sincerely,[redacted]

Hello,Thanks for your patience throughout the dispute process. Square is happy to inform you that the dispute has been resolved in your favor.Since Square was able to successfully collect the disputed funds from your recipient, Square has informed your card-issuing bank that the disputed payment should be credited back to you. Please note it can take up to 45 days for the funds to reappear in your account.Please refer to your bank for more information on when to expect the credit.

Thanks for your interest in using Square.Our Support team is only able to provide support to merchants who've successfully created Square accounts. Please have the Merchant contact Square.