Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello,
Upon further review, a member from Square's Compliance Team reached out to you on May 20, 2015 requesting information about your account.
The verification was completed on August 26, 2015 and another message was sent to you by...

Square's Compliance Team on August 27, 2015 informing you that the review of your account was completed and the deferred payout status on your account had been removed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue, released my funds and returned my account status to active.

Initial Business Response /* (1000, 5, 2015/12/23) */
Square credited $3571.02 back to your linked bank account on 12/16/15. Please reference your latest email correspondence between you and Square with any questions.
Complaint Response Date bumped because: Holiday

The funds were never charged back to my account and this was verified with my banking institute

Square able to void this transaction and the funds are now available in your Cash App balance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Tracy [redacted]

Complaint: [redacted]I am rejecting this response because:
 Again and for at least the 6th time Square's response is not a response to my complaint but a general answer to any complaint.  At least this time the response is a bit closer to the actual complaint.  Square did not charge me "credit card fees"  Square charged me for services that I could not use after Square cancelled my account. Square billed me for months for their services that only a client with an active merchant account could use.  Square refused to respond to my emails and the only reason I found out how to stop this was via Square's Facebook page.   So beyond suddenly cancelling my account Square continued to bill me for services I could not use, refused to address the issue and now just ignores my complaint.  Sadly very consistent with my entire experience with Square.   Hopefully, more people will read the posts here and the deservedly terrible reviews Square garners and stay away from them.   Thank you for trying - [redacted] Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/05) */
Square's decision to freeze the account was made due to suspected activity of account takeover. Square attempted to contact you on February 1st, 2016 to discuss recent activity regarding your account via email. Please reply back to last email...

sent by Square to discuss issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I recieved a call from someone overseas and was not comfortable divulging any more information than necessary because I had no idea who I was taliking to. It took them almost two weeks to respond and when they did we dicussed very little. This past week end my first sale was a credit card in which the transaction was declined however it showed the balance on the card and I was able to collect the rest in cash. I looked at my square account only to find that there was no record of the transaction. I had the same problem with a much higher sale a week prior and so far no response and no concern. This company has gotten way to big to fast and the customers are the last concern. We dont know if the theft is happening inside the company or outside but never the less theft is happening. In my account is an area where you can view declined and processed transactions so I was able to search and found zero declined transaction when I know I get atleast 15 to 25 per week. I will be contacting outside agencies regarding this company.
Final Business Response /* (4000, 9, 2016/03/01) */
Square has reached out to you via email on 2/26/16. Please respond to the email correspondence with any additional questions or concerns.

Hello [redacted]We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Complaint: [redacted]I am rejecting this response because: you keep coming back with the same answer. Maybe you need to change your policy so that you(Square, Inc) are held accountable for your own mistakes instead of punishing the little guy. This policy should not be in place for people in my circumstances. This is not a end user error. This was a system error that I should not be held accountable for. If my email address was not attached to someone else's account we would be having this discussion. I didn't attach my own email to someone else's account so how can this be my fault? I serve the public via a food vending business traveling to different festivals throughout the state. Which means I have no way of tracking down customers and even if I could I have no way of knowing how much to charge them. You gave me no receipts and no way to contact them so I can't even try to do so. Instead you refunded them my money. It's not like it was thousands of dollars. You can make this right and refund my money. That's just a drop in the bucket for you and most likely a write off.  You know that you this situation was an unintentional mistake on your part yet you refuse to make it right stating that that's your policy. Well if that's how you do business then let all of he world know of your shady policies and see how many customers you have then. YOU SHOULD BE ASHAMED OF YOURSELF.Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/12/23) */
Square is unable to process refunds on behalf of merchants. If you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you further. Square will work directly with the card...

issuing bank to address the dispute.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] told me on the early December 2015 call to him that Square had not release this payment to him. I am taking his word for it. Mr. [redacted] has a bad record in dealing with clients. I called on 12/24/2015 but was told he was out for lunch. I explained why I called to the answering person and he then changed it to he might be in the office the second week of January. I do not think Mr. [redacted] is dealing with me honestly. Mr. [redacted] did make the statement that Square is holding the payment. Is there a way for me to find out if Mr. [redacted] has received the payment that was taken by Square in the middle of December, 2015? Square does have some obligation in this because they decided to take the payment from me per my bank BOA. I will not wait for Mr. [redacted] because he understands the games to play to delay this decision to pay me.
Final Business Response /* (4000, 10, 2016/01/10) */
Square notified their Account Services team of this seller and they will handle it accordingly. Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once we receive notification of the billing dispute. Security is Square's priority. If you would like more information about the security of purchasing through Square please see the privacy and security page here: https://squareup.com/help/article/3796

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the latest email correspondence sent by Square on 5/19/**. Hi [redacted],I took a deeper look into this and I do see where you are coming from. I don’t believe this $** is for your refund because that was sent back to the customer immediately.I looked back through some of your recent case...

history and I see that you also had a request for a refund of a subscription fee for Square Appointments. I do see that this was refunded and deposited into your account on 5/5/20** (probably in bank account 5/6/20**).When the supporter refunded your subscription fee, she actually refunded your April fee, rather than the May fee that you wrote in about. So the May fee was still attempted to be debit and thus taken from your instant deposit, but overall It appears that things even out, just that you had a different subscription fee refunded to you than you were expecting.Did that all make sense? Let me know if you have any other questions or concerns. I am happy to help.Cheers,

Hello [redacted]
Thanks for your patience throughout the dispute process.
I have checked on the status of this case and can see that your customer's bank has resolved the dispute below in your customer's favor.
Dispute Reason: Exceeds Floor Limit – Not Authorized and Fraudulent Transaction...

(47)Disputed Amount: $[redacted]Payment Amount: $[redacted] Payment Date: [redacted]Payment Card: [redacted]Receipt: https://squareup.com/receipt/preview/urAucX8sTPXKKp5PeinZZuM...⇄ /> Because this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment dispute. If you wish to challenge this case further, it is within your rights to seek legal advice.
Please let us know if you have any further questions or concerns at this time.
Best,

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once...

Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Complaint: [redacted]I am rejecting this response because this is no different than the canned response the support team sent. Square would have needed to submit the information I provided them (such as the signed lease) to the senders issuing bank. The facilitator of the payment played no role in resolving the dispute and simply went into MY account and took back the funds. 
I AM NOT A BUSINESS. You keep talking about chargebacks, but I am not a merchant selling products. This was a person to person payment!
Sincerely,Imran[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,Matthew[redacted]

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Square wanted to let you know that...

Square is releasing held funds associated with your prior usage of Square. These funds will be deposited this evening into the bank account currently linked to your Square account. The funds should be available within one to two business days. If you would like to update your bank account, please log in to your Square Dashboard today. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link a new bank account. If the bank account you have linked to Square is closed, and you don’t have a chance to update it before we send the deposit(s), one of two things could happen:
If the account has been closed for a long period of time, the funds will likely bounce back to us. Please note that it may take a couple days before the funds return to us. Once we receive the funds, we will automatically deposit them to the new verified bank account you end up linking.
If the bank account was recently closed, the bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.
Square apologizes that Square held these funds longer than intended. Rest assured that Square has taken steps to ensure this will not happen in the future. Square knows that access to funds is essential for any small business owner, and apologizes for any inconvenience.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square....

Your outstanding Square balance will be paid out per our normal payment schedule. Square apologizes for any inconvenience this may cause.