Flick Enterprises Inc

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Hello, Square is more than happy to work with you over email to resolve the issues you are experiencing but as stated in previous emails, Square is unable to offer you phone support going forward. Square is still waiting on an update related to your missing deposit from [redacted]. As soon as Square...

has an update Square will reach out to you.

Initial Business Response /* (1000, 10, 2015/09/28) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Please refer to the following email sent on October 24:Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 35 of the Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 90 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this...

response because:If this company truly tried to reach me they would have left a message and phone number. Also I received their product after I told them this was fraud. I emailed the company back again asking how to return their Square. No response again.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I am familiar with the emails that I received from Square. All Square is doing is forwarding them again and not providing any pertinent information.
Again I will restate our issue in as simple a form as I can - 
1) Square froze our payments
*) Square cleared all of our frozen payments
3) Square decided to deactivate our account and won't release funds for ** days - WHY ARE YOU HOLDING FOR ** DAYS IF YOU ALREADY CLEARED ALL THE PAYMENTS! please release our funds
 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/08/19) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2016/01/25) */
Please refer to the latest email correspondence between you and Square from 1/12/16. The message states: "I just wanted to reach back out and let you know that I was able to have that $100.00 credited back to your Square account. The total of...

$4,893.79 was sent by Square last night and you should see it in your bank account this morning." Please respond directly to the email with any additional questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My customer service number is still deactivated which means that I cannot receive customer service when I have issues with any of my transactions/ deposits.
It was not my fault that Square completely dropped the ball when it came to handling their customer service issue with me and as a customer, I should not have to bear the weight of their lack of response.
I understand that I was able to finally get credit for the what I was originally told I would get, even though it took me creating another account to be able to finally contact customer service department and speak to an employee who was willing to take care of my issue. The manager I spoke with was rude & completely inconsiderate during this whole ordeal. She was not willing to hear my side of the story at all - no sympathy or empathy, just an attitude.
If I can't have my code reactivated, then there is no point in continuing to use Square for my online client needs.
In closing, I need my customer code reactivated in order for this issue to be resolved.
Final Business Response /* (4000, 9, 2016/02/04) */
This issue has been resolved your customer code was reactivated and you spoke with a Square Support representative on 1/28/16.
Final Consumer Response /* (2000, 11, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: I don't understand under what terms can the hold funds that are owed to me. Square was able to process many other transactions for me. I am confused on what activity was In question. Is this not against the law to hold funds for 90 days and terms or point is being proven to hold funds for 90 days? I need the funds released asap.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/22) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted]
[redacted]@gmail.com
Final Business Response /* (4000, 10, 2015/10/07) */
Hello,
Upon further investigation, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement.
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 14, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to be reimbursed

Complaint: [redacted]I am rejecting this response because: You are not a financial institution and there fore cannot hold my funds legally. It has been over 30 days which is more than enough time to review charges.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/20) */
Square responded to your inquiry on November 5th. The most recent email to you was sent on November 16th. Please reply to that email with the information they requested if you need further assistance with this matter.

Hello thank you for contacting us, in order to better service your account please contact us at 855-600-7000, please make sure you use Customer Code[redacted]

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank.  While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.  Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Square can confirm that these funds were successfully delivered to the recipient’s linked debit card. If you are having trouble locating these funds, feel free to reach out to Square directly. https://squareup.com/help/us/en

Initial Business Response /* (1000, 5, 2016/01/28) */
Square has reached out to you via phone and email and this issue was resolved. A total of five deposits were made to your linked bank account on 1/26/16. Please refer to the latest email correspondence between you and Square for any additional...

questions.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did contact me and deposited my funds into my account as square advised in their response. It took a full 2 weeks before anyone reached out to me with any information.

Currently, the Square Cash Disputes team communicates over email. Phone support isn't available at this time.

Complaint: [redacted]I am rejecting this response because: I have been unable to reach square. I am unable to call and the levying officer has also had trouble reaching you guys. I understand the tax levy but explain why you are unreachable?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
You are wrong as clearly shown here by this letter the customer received AFTER you made your decision. The customer was recharged for the full amount which should have been given back to me. The transaction was decided in MY favor NOT the customers! I also have the customers CC statement showing they were rebilled. Sincerely,[redacted]