Flick Enterprises Inc

Hello,
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Hey [redacted], Thanks for reaching back out about this. Your card can’t be linked to Cash at this time. I’ve documented this case with the appropriate team. In time, they may be able to add support for your card issuing bank.If your card becomes supported at a later date, I’ll reach out to let...

you know. In the meantime, you’re welcome to link a different card for sending and receiving Cash.Thanks for understanding. Please let me know if there is anything else I can help you with.Best,TaylorSquare Support

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello, We’re sorry to inform you that we deactivated your account. We reviewed your account and found a pattern generally associated with high-risk activity. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days,...

unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We apologize for any inconvenience this may cause. Sincerely,

Complaint: [redacted]I am rejecting this response because:
Cash app is still holding my money! How will I receive my funds back?
Sincerely,Adrian [redacted]

Thank you for writing in, in-order for us to help you we would need the email & phone that was used when you opened your account. There's no accounts [redacted]

Complaint:[redacted]I am rejecting this response because: I have asked for a clear reason as to why our account was deactivated. This has not been given. I also specifically requested a phone call to sort this out and this request has also been repeatedly ignored.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There was absolutely no reason for a dispute to be made and I was unable to challenge any dispute. I made simple transactions with a family member in which he sent me money that I sent back at his request. Square cash required a 1% fee of what was sent to me, resulting in the amount I sent back to him. He is not the one receiving he money because someone has hacked into his account and used different bank information. Whoever that person is, they attempted to dispute every charge that I’ve ever done with him. He’s been locked out of it for months, so someone else is stealing money from me. Square cash should be able to see that the bank account on that person’s username does not match the bank account from the previous transactions we’ve done together. I can screenshot proof of what happened if needed. But I am very unhappy and disappointed that square cash allowed this to happen now on two occasions and see nothing wrong. Not only that, but it’s a shame that I can’t contact them directly, but have to use the Revdex.com in order to file a complaint. Sincerely,Isaiah [redacted]

Please refer to the following email sent on DATE:  Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Complaint: [redacted]I am rejecting this response because:
1) Square now says they cant fully verify the account. That's not true, we provided them everything they asked for.
2) Square also states sign into the computer dashboard for verification. We did that previously. Now it states account closed and you can't sign in.
Square had an obligation to do due diligence and Square is committing a fraud by setting up accounts and then holding up payments, when proof was provided that all orders were delivered in full. Square charged a fee and did not provide processing the payment as agreed.
Square did not properly respond to the complaint, they used a canned answer which is not correct pertaining to the problem.Sincerely,[redacted] Sincerely,[redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The transaction is my payment, which Square is holding to for absolutely NO reason at all and is NOT up for a refund and was I told (as in my previous reply)
that it would be directly deposited into my account within 90 days.   Just the fact that I am having to go through the Revdex.com to get Square to release my own
money is just ridiculous !
I do NOT want an "automated" reply back.   I would like, and expect, for Square to keep their word and deposit this directly into my bank account !!
I cannot believe I am having to go back and forth with this on MY money and would appreciate if you can PLEASE deposit MY money into my bank ASAP.
Sincerely,David [redacted]

Initial Business Response /* (1000, 6, 2015/12/03) */
Upon further review, an email was sent to you by a Square's Support Representative. The message states, "If you believe you are operating within the Square Cash Terms of Service, and would like to reattempt your transaction, please provide: 1....

The intended sender 2. The amount 3. The reason for sending the payment." Please reply to the latest email correspondence between Square with the requested information.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have resolved the issue on my own, but do not like how Square handled it.
Final Business Response /* (4000, 10, 2015/12/20) */
This complaint has been resolved. Please respond to the latest email correspondence with Square with any additional questions.

Please refer to the email sent to you on [redacted]: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 30 days.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on July 13, 2015. The message stated that "for security purposes, Square will occasionally refund a Square Cash payment back to the original sender"....


Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
As the message on July 13, 2015 indicated, please reply directly to the message with the requested information so that it may be sent to the Account Services team for review.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any emails from this company to my listed email. The last reply that I got from them was Hi [redacted], Thanks for the info. We are actively looking in to your case and will reply with an update asap.
This message was generated via Twitter after I complained about their service then provided the information that they wanted. As of 08/04/15 I they have not replied to me. I can forward the two email that I got from them.
This company has has a customer service number, but when you call it you must enter a code, they tell you to go to www.square.com/code to get a code, and you fill out the email requesting a phone code.I requested a code thru this link, but they never emailed me one!
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on August 10 in reply to your inquiry.
The email sent to you on this date states: "For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-2 business days". The email goes on to state that if you would like to re-try the transaction to "please provide the intended recipient, the amount, and the reason for sending the payment".
As the message on August 10 indicates, please reply directly to the message with the requested information so that it may be sent to the Account Services team for review.
Final Consumer Response /* (4200, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have offered on resolution.
On 08/06/15 I received this email from square Cash:
Hi [redacted],
Thanks for reaching out. Currently, the Cash Support team communicates over email. Phone support isn't available at this time, but we're happy to answer your questions. So that I can look into this for you, I'll need you to provide the following information:
- Sender's phone number/email address
- Recipient's phone number/email address
- The exact amount of the payment
- The date of the payment
- The last four digits and card brand of the linked debit card
Once I receive this information, I'll be able to investigate this further. Thanks for your help with this.
[redacted]
Square Support
I submitted all the information that Square Cash wanted in a timely manor. then on 08/10/15 I received this email from Square Cash:
Hello [redacted],
For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-2 business days. Possible reasons for refunded payments include, but are not limited to, violations of our terms of service such as self pay, large recurring bill payment, or other high-risk activity.
If you believe you are operating within the Square Cash Terms of Service, and would like to re-try your transaction, please provide the intended recipient, the amount, and the reason for sending the payment. Once I have this information, I will pass [redacted] correspondence along to our Account Services team for review.
Thank you for your understanding.
[redacted]
Square Account Services
I'm not the sender, I was the recipient!
That was the last response that I got from them, even though I provided all the information that they requested, they have done nothing to resolve my issue.

Hello,
Square's records indicate you refunded this payment to the cardholder on March 19.
Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, was returned to the cardholder.

Hello,
Square's engineers were able to successfully void the pre-authorization that was made by the transaction being referenced. Now that it has been voided, these funds have been returned to your Cash app balance.

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
We can see that on June 8th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this...

Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.
 
We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.

Initial Business Response /* (1000, 5, 2015/12/15) */
This complaint has been resolved as of 12/14/15. Square credited the $2348.27 back to your linked bank account on 12/14/15. Please reference your latest email correspondence between you and Square with any questions.
Initial Consumer Rebuttal...

/* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They paid the amount owed. Had I have known it would only take contacting Revdex.com I would have done that sooner. Over 2 years of trying to reach a resolution by contacting square and I only had to contact someone with more power than myself. I recommend anyone else to do this as well. Thankyou Revdex.com for the support.

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
A member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Section 6 of the Square Seller Agreement that states, "By creating a Square Account, you also confirm that you will not...

accept payments in connection with the following businesses or business activities: (10) prepaid phone cards or phone services".
Additionally, in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.