Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double charge. As soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account.  It can...

take 7-10 business days for a merchant to release a temporary hold to our system. Please contact the merchant directly for more information on releasing this hold.

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Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the...

Square Payment Terms. Square regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Complaint: [redacted]I am rejecting this response because: once again the only thing they did was send the exact same response as the first time. They have absolutely no interest in resolving this issue with me please look at what square is sending as there resolution to this issue they have no respect for my buisness or myself please help me resolve this issue. I can not believe it's OK to treat a consumer like this I will not just go away Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/09/03) */
Hello,
Upon further investigation, a member from Square's Disputes Team spoke with you on August 19, 2015 with regards to this matter.
A message was sent to you on August 19, 2015 after you spoke with the representative from Square...

Disputes to inform you that the dispute had been cancelled by your customer and that the held amount of $115.65 had been released and was scheduled to be viewable in your linked bank account within 1-3 business days.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally gave me my money back.

Initial Business Response /* (1000, 5, 2015/10/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend...

the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a member from Square's Compliance Team reach out to you through email on October 2, 2015 and stated: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 47 of the Square Seller Agreement, specifically non-bonafide transactions."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of their policy, they are holding my funds. if the funds are not forwarded to my account, then they have committed a crime - irrespective of their policy. Law trumps policy. To that end, if the funds are not transferred then they are criminals. Present and potential customers need to be informed of the capriciousness of this policy. They did not even contact me by phone to discuss their presumptions. They simply made an arbitrary decision which, if the funds are not forwarded to me - is a criminal act. I hope you inform them of this and have them reach out to me at a minimum or forward the funds per my account. This company has the worse customer service I have ever experience in my life - and it may lead to a criminal act. Communication is the foundation of civilized society.
Stay Well and thank you for continuing to pursue this matter.
Sincerely, [redacted] J. [redacted], Ph.D.
Dear [redacted]: Square claims, per policy that they will release my funds in 90 days from deactivation of my account. Based on what I have read in various complaints on the internet regarding a similar issue with other Square customers, they apparently are not trustworthy. A simple way to resolve this matter is to have Square release the funds prior to the 90 day hold period or, at least communicate to me when this release date will be. As I indicated in my reply to your organization, they refuse to communicate in any kind of effective way. Yes, they send emails, but they are very terse and uninformative. They also offer to take a phone call if an account holder goes to their website and obtains a code. This path is a dead end and could not get a code to talk to them. All phone numbers related to square are simply answered by a machine. There is no way to talk to these people. There is no guarantee that they will release the funds that are rightfully mine as a client sent them to me through square in good faith. In addition, I was able to execute a refund for one transaction but the credit card company charge a significant penalty. I would appreciate your help in arbitrating with this company and getting them to show good faith by placing my funds in my bank account.
Thank you
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a message was sent to you by a member from Square's Compliance team on October 5, 2015. The message states: "We reviewed your account and found transaction types prohibited by Section 47 of the Square Seller Agreement. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 90 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2016/02/08) */
Square credited the $525.01 back to your account on 1/28/16. Please reference your latest email correspondence between you and Square with any questions.

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Please refer to the following email sent on [redacted] 15: Hi there, My name is Allison with Square support, I'm happy to help you today. I just took a look at your account and do not see any recent bank edits.  You can view or edit your bank account anytime. To do so: Sign in to your online...

Square Dashboard. To edit your account, click Change Bank Account. Add your new bank account information and click Verify Account. The name you add for your bank account doesn’t have to be the name on the actual account – add anything that will help you identify this account.Confirm your Square account password to start the bank verification process. You can reach us at 855-700-6000 between 6am-6pm PT Monday-Friday for additional help, and make sure to enter your customer code: 9034-4172-4267 As always, let me know if any other questions come up.

Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Complaint: [redacted]I am rejecting this response because:
To answer my complaint, the business need not reference, release, or cause to be...

released, the information on my "friends" account. The business has failed to acknowledge the numerous emails or a problem at all. The business appears to be avoiding the complaint altogether. Considering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have never received any documentation from Square to my email address stating the my account was deactivated. For some reason they have completely locked me out of my account. I am fine with not being able to process any further transactions on the account. But I would need my actual account to be reactived to login so that I can keep an eye on my account until square decides to release the funds on my account. I accidentally deactivated the account myself and just would like for it to be reactivated to login not to process transactions. I want to be able to keep an eye on my balance until you release it back to me. I will accept the deactivation of my account processing transactions but I would like to request that my account dashboard be activated so I an login and see my pending deposits still in the account until square releases it. Sincerely,Mayomi [redacted]

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understands that it can be frustrating to have your account deactivated. Unfortunately, 
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Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details. If you need to communicate further regarding your account, please feel free to reply to the notice of deactivation and a representative will do their best to address your concern.

Complaint: [redacted]I am rejecting this response because:  it gives absolutely no explanation as to why my account was being closed.  I did all the initial verification and everything was fine until I questioned why they do not allow phone contact.Sincerely,[redacted]

Hello,
Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for these late, incorrect captures on your Cash Card. Now that it has been credited, these funds have been returned to your Cash app balance. You will see this the next time you open the app.Square apologizes for the delayed refund but you should be all set from here. If there’s anything else Square can assist you with, please feel free to reach out.

Complaint: [redacted]I am rejecting this response because:
 The alleged pending cash is still not in my account it’s now almost a month. I’ll believe it when I see it. Total bull[redacted].Sincerely,Brittany[redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on July 24, 2015 through an email informing you that the transactions had been refunded and that your account was returned to good standing and...

re-enabled to accept regular deposits into your linked bank account.
Furthermore: "Square first looks to your Square account balance to cover the refund amount. If your account balance doesn't cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer's card". More information regarding how refunds work can be found at https://squareup.com/help/us/en/article/5060-process-refunds.

Hello [redacted],Thanks for submitting information for review.Unfortunately, we weren’t able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for information. We apologize for the inconvenience and we are trying to expedite...

this review, but we need your help in providing us with further clarification. We hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of payment. To refund a payment, please log in to your Square Dashboard from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questions. Thank you again for your patience and cooperation.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square account. This activity is a...

violation of the Square Seller Agreement.
According to Section 47 of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our service. Excessive gift card use is an indication of a violation of this term. "47. Representation and Warranties. You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section 42. Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Complaint: [redacted]I am rejecting this response because: You can't actually speak to an actual human being in regards to this account. I told this company on several occasions about the situation where I tried to refund two [redacted] cards and it didn't work. I want a refund on the following cards:
 
[redacted] ending in[redacted] for $[redacted]
[redacted] ending in [redacted] for $[redacted]
 
Like I stated before, I tried refunding those two cards and it didn't work. I want the credit to be done in 7 says or you can send me a paper check for the amount of my money you're holding hostage. I don't know a single company that does business without a working phone. Also, I have read hundreds of complaints almost similar or exact of what I am going through.
 
I 
Sincerely,[redacted]