Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/01/11) */
Square has credited for the three payments on 12/21/15. The amounts are as followed minus the fees $318.30, $334.59 and $924.32.

Square can confirm this payment has already been successfully delivered to this person. Square is unable to cancel Cash transactions after they’ve completed transferring to a recipient’s bank. However, you can request the same amount of money back from the recipient using the Cash app or online at...

cash.me. If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.

Hi Jason, Thanks for reaching out and for the patience. I reached out to a number of people here at Square and unfortunately the circumstances are still the same. We cannot credit money to you because you are not the activator on the account. It's Square's policy. There is nothing we can do to...

reverse the charges or transfer them to your account. I understand this is frustrating and I truly wish I could do more for you. I recommend trying to reach out to the clients and processing the payments under your own account. Again, I'm really sorry there isn't anything I can do but definitely email me if you have any questions or concerns. Take care,

Initial Business Response /* (1000, 5, 2015/06/21) */
Hello [redacted],
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. While Square does its best to represent you in challenging the chargeback with the information provided,...

your customer's card-issuing bank is the ultimate arbiter of each dispute.
Please note that the issuing banks and card networks will hold a merchant liable for returning funds to the cardholder should they accept payment on a stolen credit card.
Square attempted to debit your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Article 27 further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."
Upon further investigation, it appears that Square's financial services team emailed you on June 12th, 2015 to assist you in addressing the negative balance on your account. If you have further questions about the reason for the billing dispute or about paying off the owed amount of $2,412.35, please reply directly to that email.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company failed to include the sherriff office report of theft by deception and the other documents that were submited to the claim. They lied and promised to insure my lost and charged me close to 100.00 for the transaction. Their is a conflict of interest on Squares' part because they told me something different in writing and then turned around and did something else to throw me under the bus. Paperwork will be forthcoming.
Bus.
Final Business Response /* (4000, 10, 2015/07/06) */
Hello,
Upon further investigation, I see that a representative from Square emailed you on June 12, 2015 to confirm that they had received the information you had provided and that it would be on file to represent you in the case. You will be notified by Square once a decision on this matter has been received.
As was previously mentioned, cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. Please note that the issuing banks and card networks will hold a merchant liable for returning funds to the cardholder should they accept payment on a stolen credit card.
With regards to the email sent to you on June 8, 2015, please reach out to Square by replying directly to the email that was sent to you. There you may ask for more information about Square reimbursing you for processing fees up to $1,000.00.

This matter was promptly resolved by Square.  I am satisfied with the outcome.  They acknowledged the deficient service and rectified the issue.  Thank you, Revdex.com for your excellent response.  You guys have been fantastic and I appreciate you.  Your engagement helped move this matter along quickly.  NICELY DONE!

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, an email message was sent to you on July 13, 2015 with information regarding a pending verification form.
It appears you spoke with a member from Square's Account Services team on July 14, 2015 regarding...

the issue you have discussed.
If you have additional questions regarding the verification form please refer to the email on July 13, 2015 or reply directly to that email for further assistance.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my account it would not allow me to pull up the further verification as well as the second account me and my business partner used through square we did all the verification and it still wanted to hold our money I stand by my first complaint we had to refuND all clients and charge through a real company
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Furthermore, an email message was sent to you on July 13, 2015 with information regarding a pending verification form and it appears you spoke with a member from Square's Account Services team on July 14, 2015 regarding the issue you have discussed. At this time the verification form is still pending completion.
If you have additional questions regarding the verification form please refer to the email on July 13, 2015 or reply directly to that email for further assistance.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried over and over again to verify it would not allow me to submit it my company is an llc 100% legit like I said before I would just like my complaint to stay up and now you are calling my company a fraudulent company I now have another gateway that actually works I do not need you anymore but I do want this to stick

After communicating with you by email regarding these payments and conducting an investigation, Square sent you the following email on March 27:
 
"Hello,
This email is to inform you that we have made a final determination regarding your dispute notification.
Based on the facts of our...

investigation, no funds will be credited to your account as a result of this claim.
If you would like to further pursue this claim, you will need to contact the merchant directly.Should you have other questions regarding this claim or desire to view the documentation used to make this decision, please do not hesitate to contact us by responding to this email, or by phone at [redacted]We appreciate your patience as we completed the investigation into this matter."

Please refer to the email that what sent on [redacted] 22: Due to the status of your Square account, Square can answer any questions or concerns you may have regarding your pending payment through email as phone support is only available for customers with an active Square account. Square would...

be happy to work with you to resolve this issue. After reviewing the information, Square will be releasing $[redacted] (25% of the total balance) of your funds to your linked bank account today. You should expect those deposited within 1-2 business days. In order to offset the potential for chargebacks, Square will be holding 75% of your current Square balance for 90 days. This figure amounts to  $[redacted].  Assuming there are no chargebacks, you will receive the remaining balance on [redacted].

Initial Business Response /* (1000, 5, 2015/07/06) */
Hello,
Upon further investigation, I see that a representative from Square's Support team emailed you on June 20 with instructions so that they could locate the funds you have referenced. I see that a second email was sent on June 23...

regarding the same issue and a reply was sent to you on June 24 with instructions that ask for information to help the support team investigate the matter.
Please reply to the emails that were sent to you by Square regarding this matter.

Complaint: [redacted]I am rejecting this response because:client has closed Acct and I have no other method of refunding it unless it’s processed through my Acct Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:The customer doesn't have another way to pay or trust me I would refund him and get payment another way instead of going through all this. I never was really able to read all of the user agreement. I was never mailed a paper copy to have proper time to read or have someone else look over it. I could only read it on my phone before you can set up your account. This is very deceptive when you keep quoting the agreement,a paper copy should of been mailed and I should of had ample time to read over whatever I was to agree to. I also provided copies of the invoice and receipt as well as customers information. That should be more than enough to release the funds. Please release the funds into my bank account.Sincerely,[redacted]

Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square feels that keeping your transactions below...

$8,000.00 per customer would best shield your business from potential issues or disputes. Any credit card payment, despite the legitimacy of the charge and card holder, can be disputed. When a single account processes large amounts to a single card, this only increases the potential fallout should disputes arise. This process and decision has been proven to protect Square and its merchants.

Hello [redacted],We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience...

and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article.We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I was able to transfer the funds from my account to another recipient. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I'm not satisfied with there response, it was ok to use them for a year with no problems now all of a sudden they have a problem Sincerely,[redacted]

Hello,
Square reviewed your account and found high risk activity associated with prepaid card transactions, which violates the Square Merchant User Agreement.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days...

(but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder and seek an alternate method of payment.

Initial Business Response /* (1000, 5, 2016/01/28) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the response. It says they can hold money for suspicious activity, I sent them all the correct information. I faxed my license, my bank statements and invoice. All that was ask of me I sent. The first time I used this company things went great, the second time, they decide to hold my money. I'm a hard working man I have a family to provide for and by holding up this money, its put me in a bad position. Furthermore they deactivated my account and I have more jobs that I had planned to use the square reader on. Not having this money had cause many difficulties and hardships being I'm having to spend and borrow money that I don't have, even causing me and my wife son strife. I would like them to just deposit my money in my bank account so I can provide for my family. I work hard I earned my money I deserve to get my money please help me this is a problem that is getting bigger daily, and in 90 days who knows how big a hole this will have me my wife and child in someone help don't let this company ruin lives like tho by holding money I will send any information needed I really want my money. Thankbyou
Final Business Response /* (4000, 22, 2016/03/29) */
Square has no new information to provide about this account. Please reply to the latest email correspondence from Square with any questions. As previously stated, the funds are due to be released on 4/12/16.
Final Consumer Response /* (2000, 24, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 
My case has not been resolved. Square has Continuously ignore my complaints and emails. I have not received my funds

(The consumer indicated he/she DID NOT accept the response from the business.)This is an automated response, there is no phone customer service, [redacted] "people: from Square's [redacted] page also respond with a carrot that they dangle and then no follow through. I provided an insurance policy of my organization, I provided documentation that verifies my business purposes, I HAVE thousands of dollars in bills to pay prior to our organization's event on May 21st. This is bogus and their rating should be an F!