Flick Enterprises Inc

After reviewing your account a refund in the amount of $[redacted] was issued back to your customer on 6/17

Initial Business Response /* (1000, 5, 2016/02/03) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Hi,Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:Square Account phone number and email addressOnce I receive this information, I’ll be able to investigate further. Thanks for your help!here...

Hello [redacted]We've received notice of a $[redacted] payment dispute on a payment you processed on August 23, [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here to send in supporting documentation for this dispute and help us advocate on your...

behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Complaint: [redacted]
I am rejecting this response because: We have been locked out of our account. We can't charge any cards due to that. Also, Square has been...

holding our money. Saying that we have been deemed a high risk account. We have been using them from Aug of 2014 to May 5th of 2016 without any charge backs or refunds. Without warning they just shut down our account quoting their #42 clause in their contract.  Which makes NO sense. The response that they are giving is very vague and without customer service to actually talk to. Our complaint is still not satisfied. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, it is with the upmost dissatisfied method of process I had to go through and would strongly recommended the way Square handles their communication and financial withholds be deeply looked at by a outside agency. The thousands of online complaints that revolve around the same problem I had which I have found online just in [redacted] and [redacted] alone is staggering.Sincerely, [redacted]

Please refer to the following email sent on [redacted]: Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will...

no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 180 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]
I am rejecting this response because:it fails to address the matter in question. This is the same email received from them before my complaint. I do not know which transaction is being contested and for what reason. Why are they refusing to call me for a chat. They are depriving me of my livelihood by refusing to pay my money. I need to know which payment is being contested hence this issue remains unresolved. They need to stop forwarding prearranged messages and put a voice to square inc. 
Sincerely,
[redacted]

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms.
On March 20, Square reviewed the additional...

information/documentation submitted by you, and sent you the following message in regard to your pending Square balance;
"Thank you for your patience while we reviewed your account.
We are happy to inform you that we have released the hold on funds in your account and they will be sent for deposit to your linked bank account tonight. Depending on your bank, you should see the funds in your account within 1-2 business days.
After reviewing your account and the submitted information, the status of your account will remain unchanged. Moving forward, we will be unable to process payments for your business.
We apologize for any inconvenience this may cause, but our decision to deactivate your account is final."

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the last correspondence with Square on January 18th 2016 that addresses the bank's institution's final decision to close the dispute in your customer's favor. Square submitted the documentation you provided however the dispute...

was closed in the favor of the customer.
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute. Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Initial Consumer Rebuttal /* (3000, 7, 2016/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square stated that this was an airline ticket so they have no clue what they are talking about, I demand proof, a copy of the corespondance substantiating the chargeback by the customers' credit card company. I do not believe that square represented my interests and provided the customers credit card company with the vacation rental. The customer rented my townhouse and stayed for a week so they are required to pay for their stay in accordance with the contract, square needs to return my $1000 that the customer used in lodging
Final Consumer Response /* (3000, 19, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square has no idea what they are doing or talking about, they were given copies of the contract, copies of the credit card authorization and they have failed to provide any documentation as requested y me, on multiple occasions, The request by me was for any proof of denial of payment from the customers bank, I highly doubt that they actually have any documentation or actually pursued this on my behalf. I don't believe a word from Square. They need to fund the $1,000 that they unjustly took from my account.
Final Business Response /* (4000, 21, 2016/03/23) */
Square has opened a good faith collections request with Chase Paymentech. The process can take up to 6 months to complete.

Initial Business Response /* (1000, 5, 2015/12/29) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer service reps. Told. Me. Twice that I would be getting my money within 24 hours so I made payments out of my accounts not accordingly... I then got a generic email stating I was under review and they completely cut off. My access to customer support via email or phone. The client whom I cha get for this transaction even called and wrote a notarized letter stating ING they were happy with their service and would not initiate a charge back etc. I have tried several. Times since to contact them and I am denied any kind of customer service... 1000 dollars is a lot of money for me to lose, and for them to held my money and block all access to customer service in unacceptable. I am also seeking advice from an attorney about recovering fees I have incurred... I have the person dates e c whom told me that my money would be there within 24 hours and I took them for their word. I never had any problem up to this point and deposits were always on time I want my money.. I am facing eviction because of this. They have held it long enough
Final Business Response /* (4000, 9, 2016/01/18) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been lied to mutliple times and customer service has been denied to me and my lawyer by phone. I get canned answers, lies and no response to emails as well. We are working on asubpoena to get all pertinent information, in the mean time I am out of my money while they make interest on it. I have requested a call back via email multiple times...as far as Iam concerned, if you are still holding any of my money I am STILL A CUSTOMER. I again request a call and verification that I will actually recieve my 1000 dollars. I have been told on multiple ocassions I would receive it and never have. I want a call from customer service AND my momey or VERIFICATION I will be getting it on the 90th day which would be the 15th of next month

If you’re stating someone provided your daughter's banking information and regular withdrawals have been removed from her account, we would make sure the account has been closed, then we would recommend you contact your local law enforcement and file a report. Due to the private act Square can not release any information to you but will work with law enforcement in anyway possible.

I was not asking about how to remove my email from 4Square. I want my CREDIT CARD INFORMATION deleted from 4Square's database. Why is this so difficult to understand? 4Square has refused to delete my CREDIT CARD...

INFORMATIONS. They are comprising my CREDIT CARD INFORMATION by keeping it in their database. 
This is quite an aggregating situation and I feel like the Revdex.com needs to have the authority to make a company comply with deleting a customer's CREDIT CARD INFORMATION to receive a good Revdex.com rating. Why is my CREDIT CARD INFORMATIONS being held by 4Square?

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once...

Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page

Complaint:[redacted]I am rejecting this response because: This is the same response again. This is not a satisfactory response. I have requested a phone call so that someone can explain the issue to me. We are a legal business involving a recreational, olympic class sport. There was no reason, warning or inquiry into this issue before our account was deactivated. There has been nowhere near a satisfactory response from them. Unbelievably disappointing customer service.
This issue has not been resolved in anyway to my satisfaction.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account...

for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because this still does not give me any answers as to why my account was deleted in the first place.  It is rude and unprofessional. Sincerely,[redacted]

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing...

bank. While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute. Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article 27 further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to 90 days to resolve, however, each timeline varies depending on the card-issuing bank. Until Square receives official notification of the resolution, Square is unable to resolve the case.

Complaint: [redacted]I am rejecting this response because:Square continue to allow the business to commit fraud against customer by allowing them to conduct fraudulent transaction by using Square Service.
You have not taken any action to stop such fraudulent transaction, and for these reason I'm unable to accept your resolution as being acceptable.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Compliance Team has communicated with you through email regarding this matter on October 26, 2015. Please follow the steps provided in the email for further assistance.