Flick Enterprises Inc

Hello,
Square automatically challenged this dispute on your behalf. However, the card network has resolved this dispute in favor of the sender.
As previously stated, Square reserves the right to recover funds for disputed transactions.To learn more, please visit Square's Cash Terms of Service and Payment Terms.

Please refer to the email correspondence sent by Square on 3/22/16 with any additional questions. The message states: "I wanted to follow up and let you know your Reader was delivered yesterday to the address you provided. You can return your Square contactless and chip card reader within 30 days of...

the purchase date to receive a full refund. To get started with your return, [redacted]

Please refer to the latest correspondence sent by Square on 4/13/**. Hello [redacted],We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation...

throughout this process. We understand it can be a frustrating experience and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article (https://squareup.com/subscriptions/r?ee=5b1ca0c60cd120f557c62686c207513f65d8c2f...⇄ value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/02/17) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square's actions amount to theft. They have stolen our money and say they will not remit it for 90 days. Why wait so long? If you feel the transaction is fraudulent, then you can just reverse the transaction. This was our FIRST TRANSACTION with Square. We hadn't even received their card reader in the mail, yet. We cannot fathom why Square has treated us the way that they have and they give no rationale other than they feel we are some sort of risk to them based upon one (our first and only) transaction. We are an accredited auction house and have been in business for 4 years. We feel that Square unfairly targets businesses like ourselves to exploit them for free money. It is a Ponzi scheme. We feel that they think we will just go away, that we are insignificant. Well, we are important and we have a loud voice. Shame on Square and their actions. They need to be shown that you cannot treat innocent and honest customers in such a manner.
Final Business Response /* (4000, 9, 2016/02/29) */
Please refer to the email correspondence sent by Square on 2/9/16. The message states: "We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment."
Final Consumer Response /* (4200, 11, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE FULLY REJECT SQUARE'S PROPOSED RESOLUTION
We need our funds released NOW. They are holding $913.89 of our money for no reason. We think this may be their business model, like a Ponzi Scheme: freeze the funds of new customers and use said funds for free. The effect this will have on our business is devastating. Our business is predicated on cash flow. Without our funds, we will be unable to make timely payments to the vendors we need in order to continue to do business. If they were holding $50, we might not care so much, but this is almost $1000. It is a sizable sum. The cost of Square's card reader was free....oh, no it wasn't. It cost us $1000 and we still have not received it, yet. it's a good thing we did not run the transaction for the most expensive item we sold in our auction through Square: A Theo Faberge egg that sold for a grand total of $9250. Luckily, this customer is sending us an international wire transfer. Holding those funds would have caused damages beyond repair.
We cannot believe that this company has treated us in such a manner. If we were established with a credit card processor before, we would not have needed their help. Their seemingly arbitrary and incongruent rationale for deactivating our account is reprehensible. If they don't need us, then we certainly don't need them.
We feel as if our money has been stolen. This was our first transaction. We had not even received their card reader when they deactivated our account. And they're going to keep our money for 90 days.
Their offer for me to refund my customer's money and seek alternate payment is laughable. How can I refund money that Square won't release to me? AND our customer has already received her merchandise, so has no incentive to comply.
Square has never said that this transaction was fraudulent. As a result, they are admitting that this is a legitimate transaction and in spite of this fact is holding our money for 90 days. Why didn't Square reverse the transaction on their own when they deactivated our account? Because that would have meant they did not get the use of our $913.89 to fund their Ponzi scheme for 90- days.
Square sees us as a very small ant that they think they can crush any time they want.

Square has no new information to provide about this account's deactivation. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details. The funds are set to release on May 29, 2016 as noted in the email sent by Square.

Complaint: [redacted]I am rejecting this response because:Not only is Square's reason for deactivating our account false, it borders on defamation.First, NO products we carry contain anything illegal. We work closely with our vendors and our regional FDA enforcement representative. If and when a lot number of any product is recalled, we promptly return or destroy it, as per the order. Even these recalls sometimes turn out to be testing error, as the chemical structures of many ingredients can suffer from mistaken identity due to poor sensitivity in testing methods. We comply with all industry requirements.Second, if this deactivation is due to the fact that some of the ingredients we carry are under review by the FDA, review DOES NOT EQUAL illegal. Much in the same way as a food product, OTC drug or prescription medication, until a recall or ban is formally issued, sales are allowed, and I am CERTAIN Square works with companies that offer controversial products, ingredients under review, or products that could qualify, as their abysmally vague Payment Terms read: "(2) paraphernalia that may be used for illegal activity." That can mean anything. They've provided a tidy loophole to drop any client they wish.Third, there is NO basis for the claim that we carry illegal "designer steroids." Square appears to be making a rash and poorly informed decision, based either on misinformation, misunderstanding, or bias. Clients have a right to be informed of exactly how they have breached a contract before a service is terminated, and if that explanation cannot be provided, it is the service provider who is in breach of contract. In short, Square, Prove It. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/08) */
Square sent an email on 2/21/16 requesting information and never received a response. The message states: "To ensure the financial security of both you and your customers, we need to verify some information about your account. Unfortunately, we...

cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible. We're sorry for any inconvenience this may cause." The customer code for phone access can be requested in the latest email from Square.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are blatantly lying. I filled out their automated linked questionnaire with attendant bank statement attachments and forwarded it to them by pushing the "submit" tab at the end of the form. They sent me an automated response telling me that they would review the information and get back to me on 1 or 2 business days. Again, they did not ever "get back to me," nor did they make the funds available despite waiting over 14 days for them to do do.
They have no way of being contacted by phone and that is undoubtedly by design. Their customer service is non existent and their service is little more than an organized racquet.
I have facilitated a customer refund and I will never use the service again and would recommend that to maintain your credibility with consumers that you earn people about this company's opaqueness and questionable business practices and procedures.
Final Business Response /* (4000, 15, 2016/04/04) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further review. At this time there are no other updates for this account.
Final Consumer Response /* (4200, 17, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are ignoring the underlying nexus of the complaint in that they do not address the absence of a meaningful way to speak to anybody from this company to address or resolve a complaint. There really is not a customer service.

Complaint: [redacted]I am rejecting this response because:
 
This is a generic message sent to us before, and does not tell us any useful information that we did not receive prior. We have not been able to get in touch with anybody from Account Services to answer our questions, including the specific date of our release of funds. Please provide us with a direct line to an Account Services department so we can talk to someone about this.Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
They have all relevant information
[redacted]
[redacted]
Stone Lake corporationSincerely,[redacted]

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted],Thank you again for getting back in touch. Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $[redacted], and the funds will not be deposited...

to your bank account. We're sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of payment. To refund a payment, please log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=785b952c46b1b3175937eb976e29b188e6684e8...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund".In the future, the best way to avoid issues with declined payments is to keep your transactions under $[redacted] Please note that it is against our Seller Agreement to split transactions (for example, charging $[redacted] twice instead of $[redacted] once), which could result in deactivation of your Square account. If you have any concerns, please refer to Part 1, section 12 of our Seller Agreement (https://squareup.com/subscriptions/r?ee=8dfa4db276196cb3c7e3fe08ec7580c6f2f2e47...⇄ Thank you for understanding.Sincerely,Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)Every piece of information I provided (estimate , bank statements , ID, Business Licence )was NOT false ,inaccurate or incomplete . If I did not provide a requested file or a proof is because I did not understand what exactly I have to send . Those requirements were not clear enough .If I did something fraudulent or illegal I wouldn't have not complain here . My customer didn't complain about anything regarding the transaction . Nothing wrong happened here . Why am I called a thief by a company who is holding my money that worked hard for it ?My business is all checks or cash .Once in a while I have a customer that insists on paying by CC and I said to my self let's try this Square thing . Didn't know I was walking into a trap .The fact that thousands of other people are complaining about the exact same problem is proof enough that I didn't do anything illegal and that's how this company does business. Like communism , they seize founds whenever they feel like .One thing that I don't understand is WHY is Square doesn't verify every user before they allow anybody to use their product ? Why are they doing it only after they have your money ?I really doubt that I would ever see the rest of my money so this complain if for other people to think twice before they use this company .Thank You

Complaint: [redacted]I am rejecting this response because: it’s my money and it leaves me in a financial burden compared to the major cost moany that has millions at the expense of little people like me...I want my money deposited to my Acct for the remaining balance and will not wait 180 days to retrieve what is mineSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Square is constantly working to improve Square's products and services based on the feedback Square receives from customers. Square will be sure to share this with the appropriate team. for any additional information you need to correspond with Square directly.

Complaint: [redacted]I am rejecting this response because:
This response is exactly the same as the response to my original complaint, except Square Cash put a certain phase in bold.  They completely ignored my prior rejection in which I laid out some points to show that what they claim in the response does not match the facts of the transactions.  By simply restating the same response, it shows me Square Cash took no steps to seriously consider my explanation.  I would like their next response to actually address the points I made regarding the transaction timing.  I am waiting for a good faith showing from Square Cash to actually hear out my points, and address them.Sincerely,[redacted]

Hello,
Square has successfully merged your accounts into one. This means you’ll be able to cash out your money to your bank from the app.To deposit this money out from the app:1.  Open the Cash app and tap the dollar amount at the top of the screen.2.  Tap Cash Out; Confirm Cash...

Out.3.  Once you’ve cashed out the money to your linked bank account, it will be deposited according to the Square Cash deposit schedule – usually within 1-2 business days.

The email I opened accouunt with is [redacted] I have since moved it to my business email which is [redacted] the phone number is [redacted] Thank you.
 Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint:[redacted]I am rejecting this...

response because:
It is not a direct resolution, only a request for further information.  Please forward the following to Square, as they request:  My e-mail to open the account was [redacted], telephone number [redacted].  Thank you.
Sincerely,[redacted]

Hello [redacted],We wanted to let you know that the hold on your Square account as of 10/3/[redacted] has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and...

apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 6, 2015/09/16) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Additionally, a message was sent to you on on August 28, 2015 that states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email stating when we would be refunded.
Forwarded message
From: Square Account Services
Date: Wed, Jul 8, 2015 at 7:17 PM
Subject: Message from Square
To: [redacted]@gmail.com
__________________________________
Hello Amanda,
Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.
As stated in the deactivation notice, we will hold the remaining funds in your Square account for 60 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on June 29, these funds will be released on August 28.
Depending on your bank's policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.
If you don't want to wait 60 days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 60 days of the original transaction date.
To refund a payment, please log in to the Square Dashboard from a computer.
1. Use the date selector tool to locate the specific payment.
2. Click the payment you'd like to refund, then click "Issue Refund."
3. Select the reason you're refunding the payment, and click "Issue Refund."
It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.
Please let us know if you have any questions.
[redacted]
Square Account Services
Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders.
Please note in the previous email the dates. The Square customer was promised payment by August 28th. The account was canceled June 29th. Again Square is showing its level of unethical and fraudulent behavior. At this stage is it possible to forward this to the attorney generals office.
Final Business Response /* (4000, 21, 2015/11/06) */
This customer has not attempted to contact Square since September 10. If the customer had contacted Square to receive funds, as he or she was instructed, we would have been able to resolve the case and release the funds in that manner. Because the customer did not contact Square, we request that issues like this be routed through our online portal. We would have seen the response
The funds were released on October 30.
Thank you.
Final Consumer Response /* (2000, 23, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did pay a few days ago. we tried to contact them many times and they would not even take the calls. Never do business with these people they are horrible and lie.