Flick Enterprises Inc

Hello,Square looked at your account, and there were no attempts recorded to connect a bank account with your Square account in that time-frame. Currently, there is no bank account linked with your Square account. Square cannot attempt to refund customers for payments already deposited to your bank account, unless there is a bank account linked to withdraw funds from. Please follow the steps previously listed to relink a bank account to your Square account.
In regards to the balance of your Square account, this has been affected by payments on the account which have been disputed by the cardholders. Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank.
While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.  Square debits your account for these disputes in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Complaint: [redacted]I am rejecting this response because:
THIS IS A AUTO RESPONSE!!!  i pre written program wrote it you can see the html in the message.
they are scamming people on a huge scale and dont even respond to them, there is no way to call them there is no way to contact them in any way! there ignoring my emailis and even the Revdex.com msgs they are not responding to.
 
how is it possible they are getting away with this? I have filed complaints with the attorney general this company must be stopped. they are scamming people on a huge scale! 
 
Sincerely,[redacted]

Hello [redacted],Thanks for writing in. To confirm, we have not yet received an update from your customer’s bank regarding a cancellation of this billing dispute.To expedite this process, please advise your customer to do the following:Call their card-issuing bank and state that they “cancel the dispute...

and any future re-dispute.”Email/text you a photo of the cancellation letter they received from their bank.Once you receive the letter, please reply directly to this email with it attached in either PDF or JPG format. If the letter confirms that the case has been officially canceled, we will be happy to close the dispute for you.Best,GusSquare Disputes

Please refer to the latest email correspondence sent by Square on [redacted] Hi [redacted],I'm sorry to hear that this payment was sent to an unintended recipient!I looked at your Cash account and can confirm this payment has already been successfully delivered to this person. Square is unable to cancel Cash...

transactions after they've completed transferring to a recipient's bank. However, you can request the same amount of money back from the recipient using the [redacted] or online at [redacted]If you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.Please let me know if you have any other questions. I'd be glad to help.

Hello,Square has implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, you are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s). Square investigated the matter and found no evidence indicating that Square’s system was in any way compromised. As soon as Square was made aware of the issue, steps were taken to resolve and restore the security of your Square account.For more information, please refer to Section 8 of Square's Terms of Service.

Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Complaint: [redacted]
I am rejecting this response because:Under your Terms of Service, I did not  process prepaid cards, gift cards, or my own card.. it was a customers card and I was paid for my service and product they bought from me. I have not violated and square terms.. 
Sincerely,
[redacted]

Hello,
Square took a look at your account, and while it appears these transactions were made successfully, Square has received notice that you disputed them directly with your card-issuing bank.
Square will work directly with your card-issuing bank once we receive notification of the billing...

dispute. Please note that the dispute process can take up to 90 days to resolve.Your card-issuing bank will be in touch once an official resolution is available.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.

Please refer to the following email: Hello [redacted], We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. We...

appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely, Square Account Services

Please refer to the following email sent on[redacted] 29:  Hello Joseph, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Still you didn't show me any documents to prove what you are saying.Complaint: [redacted]I am rejecting this response because:Sincerely,Shirin [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)The company physicaly says I can order one line for free, that is what I want. I want the company to keep its lromize to customers! A FREE CARD READER! Not only have I gone to one store, I went to several that were located on the store map on their website. Each store had none in stock! How will I use this product and companieS services without the tools to do so? This is absolutely absurd that this company is not being held accountable for a fraidelant or faulty shilling department! Keep your promise to customers for a free card reader instead of pawning your crappy company standards off on the post office and shipping. The problem lies with square, I receive everything else in the mail. To date, I have not had on price of list mail at this address in over 2 years, except from square 2 times. After this response was received. I contacted "Pay Anywhere" on [redacted] about the back of responsibility from square to get its customers a reader. They overnighted a box w multiple readers to my address, which I receive no more than 50 hours later at my door. My address works, it always does, square is not taking responsibility and, not fixing their problems causing me a loss in my business for lrolongued wait periods without a reader.

Complaint: 11803864I am rejecting this response because:To Whom it May Concern: Square responded to my complaint after you forwarded it to them. There response is to ask for my email address associated with the Square Account. They know my email address as they send emails saying that my emails to them were received and to indicate that they have tried to debit my bank account. However, if this will facilitate a positive resolution for me, please forward the following email address to them: [redacted] Thank you for your time and attention. Sincerely,[redacted]

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Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For...

further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment.

Initial Business Response /* (1000, 5, 2015/12/23) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they just responded that the hold is only for 90 days I have an email stating 180 days. Plus there was absolutely no fraud done on the account. Furthermore, they do not even give you a phone number to call and dispute the information.
Also, they talk about not allowing transactions that act like cash advances, yet they send you emails in the beginning to run a transaction using your own card. Which I also, have an email of as proof.
I need a specific date when my funds will be released to my business and not a generic response with the dates changed on them from 180 to 90 days in order to put a front for the Revdex.com. Seems like I will have to go to the next step and get my attorneys involved. Possibly start a class action lawsuit for the unethical practices this company does.
Final Business Response /* (4000, 9, 2016/01/14) */
Upon further investigation, Square has indicated that you have an outstanding owed balance of $-632.05 due to various chargebacks on the account. Please reach out via email for further information on how to address your outstanding concerns.

Initial Business Response /* (1000, 5, 2015/09/17) */
Hi [redacted]...
My case has been resolved. Thank you!
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square...

Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. According to Square's email to you on June 10th, any funds currently in your account would be held for 90 days from the date of the deactivation.
You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The compagnie still didn't give no clear respond to why the account was closed. I still received the same answer that they have send me. I would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my account. There respond to my complaint his not satisfying to me cause it is not clear. I need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHER. Square can't not do something like that without no clear answer. It's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer.
Square have more complaint since january then any other compagnie. I NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE.
Final Business Response /* (4000, 9, 2015/06/24) */
Hello [redacted],
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response...

because: there is no immediate resolution nor is there a schedule to resolve this issue. Because of this all mention of round trip syncing or full syncing or any kind of syncing besides 1-way-sync is considered false advertisement. The appropriate resolution is to remove all instances of "syncing" from Square's site. I outlined every single instance in my complaint. 
Removing all instances isn't needed if there is a planned resolution to this issue, including putting it on the roadmap and communicating a date. This should also be addressed in a support article and also noted on any page that talks about "round trip" syncing to let customers know that this feature doesn't work but there is a planned resolution on xx date. This complaint will remain open until the false advertisements are taken down (because I fell for the false advertisements!) - or - a resolution to the issue is planned. 
Sincerely,[redacted]

Square Account Services team conducted a review of your account and determined it to be high risk. As a result, you will no longer be able to use Square Cash to send or receive payments.Square exercised its right under the Square Cash Agreement and have elected to deactivate your account. To learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua and squareup.com/legal/payment.For security reasons, Square cannot provide further details regarding your account closure.Thank you for understanding.