Flick Enterprises Inc

(The consumer indicated he/she DID NOT accept the response from the business.)I attempted several times to buy one at a local retailer using the store locator on their site. Both times I went to the store, there were none in stick, a week a part.Its not hard to get a package yo someone's address. Everyone else does it, pay anywhere had a box on my doorstep 50 hours after I contacted them and your telling me you can't fix a simple issue with your shipping department? You have not stuck with your promise to deliver a free card reader. How about a little more customer service, especially for a known veteran. It wouldn't kill you to stick one in a box and ups it instead of doing the normal [redacted], which seems to be a problem on your end.The address provided is valid, state and federal documents for my business, are received here weekly. Medical and bills I receive weekly. Why is it you, Square Inc. Are unable to get anything to me? Makes no sense... Problem in on your end. Fix it and keep your promise, I'm not running around town another dozen times looking for a square reader. I want you to keep your promise to your customers.

Complaint: [redacted]I am rejecting this response because:I informed them on multiple occasions that the cardholder did NOT request a charge back nor initiated a dispute. The individual also showed me their cash app and no money waa refunded to them. Square is stealing money from people assuming that people will not talk to each other. I would like my $80.Sincerely,Tanesha [redacted]

Complaint: [redacted]I am rejecting this response because: Square never released the money to the merchant. They still have it
 
 
Sincerely,[redacted]

Please refer to the following email sent to you on[redacted] 11: 
Hello Faical,We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
Again, this account was setup to allow my business partner the ability to pay using his credit card to us. There have only been 2 charges over 2 months. First one went through no problem We are being held hostage on the second payment by Square. Both transaction fully authorized by the card holder and Square has the money.
Here is the remaining issue. In their response they say we can "simply refund the money to the card holder". Total untruth. If you read the instruction from Square to refund the money one is to sign into their account and hit the refund button. There is no refund button. Square does not respond to emails and you cannot call them at all. So they are just hiding behind more smoke and mirrors.
 
Bottom line is there is no high risk as all parties have authorized the charge. There is no volume but the one charge per month. Square has the money and refuses to release it. This is fraud.Sincerely,[redacted]

Hello [redacted], Please refer to the following email sent on [redacted] 24:Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you...

will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because:
It's almost 1 year and the founds is still pending with out options to refund back the card .More than 180 days that you said
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/12) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or...

no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because: Square has merely sent an identical copy of the email from last time, to which I have already replied. My concerns still have not been forwarded to the appropriate person, nor has a manager contacted me in regards to this matter, after asking numerous times to speak to one. I consider that not only highly unprofessional, but insulting as well. Sincerely,[redacted]

Please refer to the following email sent on [redacted] 11:  Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 35 of the Payment Terms. We regret that, starting today, you will no longer be able...

to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 90 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Please review Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivation.

Square is not allowed to release information on your "Friends" account, he/she would need to contact Support at https://squareup.com/help/us/en/contact

Please refer to the latest correspondence sent by Square on 5/9/** Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=cc1294356f26c5c46f4c1426e1845f9d96a7157...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=16d0e3ef059403447b2a4bd5f5e09f162ee6028...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
This is the exact same generic email that Square has sent me each time. Once again; I would like an opportunity to use your service. Your company has spent zero time assisting me in resolving my issue. I was signed up for your service for less than a week. I used your service for 1 day, and the next day you deactivated my account because of "high risk" activity. Which I have explained, my services to my clients will always be a fixed $[redacted] or $[redacted]. So, when I charge the same amount, which is agreed upon by each party, there is no high risk. But your company wouldn't know this because no one is reviewing, evaluating, or investigating this situation. The fact that Square cannot see how unreasonable this situation is beyond me. It will take your company less than an hour to review this and see that I am, nor my business, "high risk". This is getting to the level of humorous. Please have someone higher up review my account. I do not accept this result. Please do not send me another generic email. My client and myself are willing to speak to anyone to verify the transactions. 
Sincerely,[redacted]

Beside following the steps below we can only recommend to file a dispute with out bank if the charge is still showing up on your statement 
Hi [redacted] Thanks for reaching out! Square Cash payments can be cancelled if they haven’t yet been redeemed by your recipient. To do so from the app: Tap the clock icon in the top-right corner. Tap the recipient’s name. You will see a message that Square is waiting for your recipient to deposit Cash. Tap the message, or tap the payment amount that has not been redeemed. Tap Cancel Payment. Tap OK to confirm. You can also click the cancel link within the confirmation email you received. Your funds will automatically be credited to your bank account within a few business days. Processing time may vary by bank. If your payment has already been redeemed you will not be able to cancel it. You can send a request for money to your recipient by creating a new Cash request from-the-cash-app. Please let me know if you have any other questions.

Complaint: [redacted]I am rejecting this response because:that is not the extra terms that were agreed on. If they take me to court I will show where I said no refunds ever not even chargeback by my signature page on my terms. They issued me a card reader and moved forward with the new Mutual terms and  agreement. They even put it on receipts for me of no refunds. I wil not pay attorney fees for their mistake. Sincerely,[redacted]

Hello,
It looks like your bank account was unlinked from Square because Square was previously unable to debit your bank account on three separate occasions.
A failed debit typically occurs after you issue a refund, and can’t debit your bank account to complete the refund. Due to Automated Clearing House guidelines, Square can’t communicate with a bank account after three failed attempts to debit. As a result, communication with your bank has stopped.
You’ll need to update your bank account information to re-establish communication with Square, if you wish to refund payments that were already deposited to you. You can use the same bank, but will need to go through the linking process again. For a step-by-step guide on linking your bank account, go to Square's Support Center.Once your bank account is verified, you can request refunds for the appropriate payments.

Initial Business Response /* (1000, 5, 2015/11/20) */
Square has confirmed that your payments were processed successfully and deposited into the bank account on 11/8. Please reply to your latest email correspondence with Square if you need further assistance with this matter.

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. Square regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period.