Flick Enterprises Inc

Please refer to the latest email correspondence sent by Square on 5/24/[redacted] Hello [redacted],Thanks for writing in. All refunds must be issued within 60 days of the payment date. If the 60 day time limit has passed, you'll need to refund your customer outside of Square.To protect both buyers and...

sellers who use Square, we may suspend access to the funds in your Square account upon termination in order to offset any potential refunds or disputes from your customers. For more information, please see Part 1, Section 42 of the Square Seller Agreement.Since your account was disabled on 05/05/[redacted], these funds will be released on 08/03/20[redacted]Again, we apologize for any inconvenience this may cause.Sincerely,

Hello[redacted],To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during...

this period. Our goal is to resume deposits to your bank account as quickly as possible. We’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possible. You can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions. If you still have questions, please call +1-855-700-5000 and have your customer code ready: 5836-9074-9116. We're available Monday through Friday from 9 a.m. to 5 p.m. Pacific Time.

Hi [redacted], Thanks for reaching out. I look into your account and noticed that you free processing expired on [redacted]. Even though you still had free processing remaining, you had 180 calendar days to use your free processing when you sign up. Unfortunately, I can not extend the time limit when the free processing expires. As always, please feel free to write back in if you have additional questions. All the best,

Hello,
It appears you were able to successfully cash out these funds from your Cash app. The most recent transfer to a linked debit card on this Square Cash account was December 22. Once funds have been cashed out from your app to your linked bank account, they’ll be deposited within 1-2...

business days. Note that this excludes weekends and holidays.

Hello [redacted]Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your account. We can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team

Please refer to the latest correspondence sent by Square on 5/9[redacted]. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status...

remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

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So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash account. Once Square receives this...

information, Square will be able to investigate further.

(The consumer indicated he/she DID NOT accept the response from the business.)It's very easy for a company to hide behind its small letters, and leave the customers upset and take zero responsibility!!This company will definitely go down the drain by continuing the route!I personally made a new account with [redacted] payment, and it works well for me, with full customer service and great service.I'm waiting for class action, and hopefully get compensated for this headache of having my funds locked for so long.

Hello,Square took a look at your account, and at this time, your Online Store page hasn't been set to Offline. Doing so will remove the name and store information from your Online Store page.You can set your store to Offline by doing the following;-Sign into your online Square Dashboard and go to...

Store Settings.-Under Site Status, toggle Visible Online and Accepting Orders *OFF* to update your site’s visibility.-Click Save.

Complaint: [redacted]I am rejecting this response because: I have rendered the matter To the Attornery General. Thank youSincerely,Sondra [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Sarah[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In addition, I appreciate your help because I did receive a email from Square, Inc. yesterday July 25, [redacted] asking for information to rectify the situation and I instantaneously replied to them and sent them all the information that they asked for to receive my money in return. Again thank you.Sincerely, Regina Parrish

Revdex.com:I have been told that a check is in the mail. Although, Ive been told this a few times before.  Sincerely, R[redacted] Yazzie

the Issue hasn’t been resolved at all. We are still waiting for our refund from square. Square said to wait but it’s been more than a month since the cancelled dispute and we still haven’t received our money. They were so quick to withdraw money from our account when the dispute occurs, and yet once the dispute is cancelled, they still held our money. They blame on [redacted] and [redacted]. They know the transaction is legit and yet, we still haven’t gotten back our money. So how is that they are being square and being my Merchant processor ? Then why do I even need a Merchant processor when they can’t even get my money back?

Complaint: [redacted]I am rejecting this response...

because:
I HAVE DONE EVERYTHING YOU SUGGESTED. This must be a canned response that Square gives to the victims. My bank has tried to deliver the information on my behalf and Square told them to contact the authorities. Well I have contacted the authorities and filed several police reports. AND SQUARE REFUSES TO INVESTIGATE WRITTEN AND VERBAL CLAIMS AGAINST THIS VENDOR. You have a serious loop hole in your system. You allow a know criminal to use your product to defraud law abiding citizens. When the complaint is filed and DOCUMENTED PROOF is supplied to Square, YOU DO NOTHING! I know for a fact that [redacted] is still using your product to collect money and never produce the services. HE'S ADVERTISING FOR GODS SAKE! And I know that you CONTINUE TO DEFEND this criminal by saying that there is nothing that square can do. All I ask is that you suspend his account, all other reputable credit card processors have banned him (Paypal etc.), but Square will not. I need to know why you support this criminal behavior? I will be sending a letter to my State Congressman and I will be contacting an attorney to file a class action law suit because I can't be the only person you have refused to help.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: you deleted my account forcing me to return funds back to all my buyers with me netting $0 in deposits. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: that is not accepted.  Square is keeping the money the money for 90 days earning interest .square should release funds within 30 days at lease. square is scamming millions of customers and nobody can touch them.  Their r so many bad reviews on square that they should be investigated.
Sincerely,
[redacted]

Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your...

remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Hello,First of all, I just want to apologize for such a delayed response. We've been experiencing a higher than normal email volume this past week!Typically refunds take Square anywhere from 0-7 business days to complete, but usually it's much faster. Sometimes within the same hour. After we send it back to the bank, they take 2-7 business days for it to return to their card. Also just depending on the speed of the branch's automated system. My bank takes the full 7 business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has caused. I just wanted to point out again that Square actually cannot process refunds for merchants. This is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accident. When a refund is requested, it will ask you the reason. On my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has caused. I'd love to help in any way I can so please let me know if you have any further questions.Best wishes,