Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we do not make outbound calls.While I understand this can be frustrating, we do this to provide the best possible service to our active merchants. You’re welcome to respond to this email with the email address you used to open your square account and we'll follow up with you.

Please refer to the latest correspondence sent by Square on 5/10/**. Hi [redacted],I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank account. Processing times...

vary based on your bank, but typically take 2-3 business days.Your bank will need to help us trace this payment. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations department. It’s important to explain that the funds will appear as an unlinked merchant credit/return. This isn’t a missing ACH/direct deposit.Date: 5/3Amount: $[redacted]Your Reference ID:[redacted]Sent to a card ending in: [redacted]If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Complaint:[redacted]I am rejecting this response because: The hold has been on my funds for almost a Year, what do you mean until it cleared. If it's been 10 months and no charge backs or anything has been filed then what justifiable reason do you have to still be holding on to my money. What the hell needs to be cleared exactly? This is theft, I need my money for bills and other living expenses, I've sold some valuable items and losing out of em for nothing because your company wants to run scams and hold people's money for no reason. I was originally told 90 days, 90 days passed 6 months ago and now I'm told until whatever imaginary thing, you guys have cleared. And you guys haven't responded to my emails for the past 6 months, I have to go thru the Revdex.com to get a response, 10 months is more then enough time to clear whatever the hell you needed to be cleared, stop playing with my funds and deposited them into my account!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm not disputing deactivation of my account with Square, once again it has already been 180 days that my funds have been with held, all I'm asking is for Square to deposit the funds into the Bank Account listed on file or send a check to the address on file. This have been a very bad experience for me as a Customer and Square should have a better business policy, I use PayPal for my Business Transactions all the time and don't have a problem reaching customer service if I have a question or complaint. Why are we allowing this company to operate without a Customer Service Department, they don't respond to emails from the Customer and they are refusing to release money that don't belong to them. I'm not going to back down from this dispute, Square need to have more integrity when it comes down to how they treat their Customers. 
Sincerely,
[redacted]

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

If you’re unable to locate the specific credit we’ve initiated please escalate to a branch manager at your bank for further research, it’s really important that you work with a manager, as a teller will not have access to the information needed. Oftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction Square initiated. Your debit card operations team might need to follow up with [redacted] or [redacted] to remediate this issue. If you are able to confirm that the funds were rejected, Square will need written documentation confirming this, as there’s no indication of a rejection in our systems.

Hello[redacted],We wanted to let you know that the hold on your Square account has expired, and your funds where deposit to your linked bank account on 10/10. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/02/02) */
Please refer to the latest email correspondence between you and Square from January 19th, 2016. The message states: "I can assure you that our system is extremely secure. It is not a know issue, but a mistake made by a merchant. Essentially,...

when taking a charge, customers are meant to enter in their email address to receive a receipt. From there on out the email becomes linked so you do not have to give your secure information out to merchants. What this is meant to do is keep you from giving out your email address or phone number to every merchant you visit. Instead, the merchant never sees your contact information and the receipt is sent securely and privately to you.
If your email is typed incorrectly, we can find charge and unlink it to allow you to reattach the correct information. The information I requested can be found on your bank statement. Even simpler than this, the person (your lawyer) who keeps getting your receipts needs only to click the 'NOT YOUR RECEIPT' link on the emails he/she is getting. This will make sure that they don't get these any longer and your information will also become unlinked without having to reach out to customer support. Only one email can be linked at any time. I'm sorry for the inconvenience and confusion this has caused. I would be happy to reach out to the merchant on your behalf to discuss this and make sure they are no longer processing transactions and entering their own email for the receipt."

Hello,Thank you for your concern regarding this seller - Square's Account Services team is happy to investigate this claim and take appropriate action. Square does not have more information to provide to you at this time.

Complaint: [redacted]I am rejecting this response because:this is a watered down of the foriginal notice which was not very nice. I provided all the information they had requested and refused to let me to elevate the call. I was recorded and when I told the represenitive I also was taping our conversation she hung up on me. Attempts to get to the reason was not explained. However, your inquiry helped return the money owed me. Instead of them keeping my money 90 days it took them a littl d over30 days. I also contacted the Oklahoma attorney General office and supplied them complete information and they have written the company for further explanation. I would like all of the material the requested back to me. I was hacked with the bank information I provided to Square and someone stole $999.00 out of my account. The only link is the information I provided such as routing and account numbers. I do not trust this company and will not use their service by any of their customers. [redacted]Sincerely,[redacted]

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square's policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that from the date which you were given...

notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

I filed a previous complaint with the Revdex.com #[redacted] you guys closed that complaint stating they responded to the complant and they were suppose to release funds that they were holding on reserve for 90 Days. They sent myself and the Revdex.com written statements and emails stating that they will be release my funds on October 4, [redacted] and they have yet to do so. Furthermore I have plenty of records showing that I have been sending plenty of emails requesting funds being release as well as an email confirmation that they released or what there plans are and they refuse to email me back. Nor can I get anyone on the phone to talk to me. They have $[redacted] of my company money and it has been more then the allowed time per there contract. Im requesting that the release my funds immediately $[redacted]
Again I have attached the complaint number of the previous complaint files

Square's decision to deactivate your account is final. As stated in the deactivation notice, Square will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on February 6, [redacted], these funds will be released on May 6, [redacted].

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Hello,Square investigated this claim and confirmed that the funds were indeed received and cashed out on 2/22/18 at 8:03am PST.
Square's records show and were confirmed on multiple levels that these funds were received by the recipient's bank.With that being said, Square has granted $50 to the...

recipient's Cash App Balance as a one time courtesy.

Square spoke with [redacted] but it doesn't sound like there is anymore information they need from Square at this time. It seems like the confusion was between the different types of payments you were receiving. The deposits sent directly to your debit card were credited as an Unlinked Return and posted...

as a debit card return. An unlinked return is like receiving a refund from a [redacted] Department store, as they're a credit return to the card on file. These were not ACH/direct deposit like the ones you started receiving on[redacted]. If you have any further questions correlating these payments, please reach out to your bank.

Hi[redacted], please refer to the following email that was sent to you:Thanks for reaching out about this. Squaretruly sorry to hear this caused an overdraft fee. Square encourages you to give your bank a call and see if they will waive the overdraft fee. Square is unable to reimburse you for any...

overdraft fees. Square checked and confirm it was sent instantly on [redacted] at 8:16am PST. Some debit cards, particularly those from smaller banks and credit unions, don’t consistently support the transaction networks and technology Square uses to send funds instantly, so they're unable to post these funds immediately. Square Cash funds will arrive in 1-3 business days if not available instantly. For the inconvenience, Square went  ahead and refunded the instant deposit fee you were charged.

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square...

regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square appreciates your having chosen Square and apologize for any inconvenience this may cause.